Salesforce Service Cloud Reviews

The most valuable features for us are Cases, Community, and Chatter.

Service Cloud has allowed our organization to centralize multiple tools and resources into one tech stack that has optimized our ability to coordinate service efforts across the organization.

UI/UX has always proven difficult to keep up with. Salesforce, in general, requires a continued training effort to keep people up to speed and to encourage adoption in the tools. While there have been big improvements to date, simple things like ability to bookmark, right-click or otherwise multi-task panes and articles in Salesforce and the community have been missing.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Preparation and training is 90% of the work. Get to know the product before deploying widely. Have your admins get into Trailhead and invest in the training offered by Salesforce.

• UI
• Easy to build
• Standard features
• Ability to customize

• Collaboration using Chatter
• Reporting using Wave Analytics
• Call center
• Case Feed
• Console

Avoid customizations as much as possible.

I've used it for over four years.

No, it's very easy especially if Standard functionality is used.

They're very good.

Initial set up was done using Standard features and hence it was very simple.

We did it in-house.