Badges
55 Points
9 Years
User Activity
About 9 years ago
Commented on The Knowledge Base and Customer Community have improved our customer service and call-deflection rate.
My experience mirrors your's
A suggestion, if I may. If you have customers who are more comfortable in a language other than English, or if you need to reach customers in other countries where you are not able to provide direct support, translation of your Knowledge Base…
Almost 10 years ago
Contributed a review of Salesforce Service Cloud: The most valuable features for us are contact tracking, the knowledge base, and the analytics.
Experience
Reviews
Almost 10 years ago
Salesforce Service Cloud
Comments
About 9 years ago
CRM Customer Engagement Centers
About me
► Motivated customer service and support leader with extensive global experience driving customer care excellence. Innovative strategist, developing and implementing cutting-edge tactics to boost service delivery and streamline support operations.
► Dynamic decision maker, defining company visions, building and leading cross-cultural teams, and fostering robust customer-centric environments. Results-driven company representative, with focus on deepening customer loyalty and satisfaction while securing critical cost savings to improve bottom line.
► Recognized expert in call center management, with experience working in 26 countries in North/South America, Europe, Asia, and the Pacific, and establishing and managing global contact centers ranging from 5 to 350 agents. Strong passion for working internationally in all areas of customer care.
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Areas of expertise include:
Strategic Global Management • Global Customer Management • Customer Experience Management
Strategic Analysis/Planning • International Business Development • Process/System Optimization
Team Building/Leadership • Staff Development • Education/Mentoring • Publications/Presentations
