SailPoint Identity Security Cloud Room for Improvement
ND
Narayanan D
Principle at a manufacturing company with 10,001+ employees
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.
There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.
I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.
I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.
View full review »
Mitch MO
Identity Life Cycle Lead IAM Identity Access Management Specialist at Desjardins
There are more functionalities in the Cloud that could be explored. It's good for big companies, however, I can't compare Identity Cloud with IAQ as we don't use it extensively.
View full review »
Kaustubh Partha
Technical Support Analyst at CLSA
The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.
View full review »Buyer's Guide
SailPoint Identity Security Cloud
June 2025
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,803 professionals have used our research since 2012.
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
The solution could be improved by incorporating these missing features for a more comprehensive identity and access management product.
View full review »DK
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
View full review »
reviewer1436817
Vice President Sales at a tech vendor with 1-10 employees
The pricing could be improved. Another aspect is that IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
View full review »reviewer1200654
Senior Manager at a consultancy with 10,001+ employees
The interface can improve, and the product could become a little cheaper.
View full review »reviewer2514855
System Engineer at a consultancy with 10,001+ employees
I don't use SailPoint that much because I have a particular role in my company. Considering the time since I last used the tool, it doesn't need anything more.
The product is unable to share suggestions with users. For example, if I put something like ABC, the tool will not be able to say something that is related to it. In some other tools, if I just start with the initials, it will show me the whole thing, but with SailPoint Identity Security Cloud, I couldn't find it. If I am just searching for a role, like PR or something, or if I write PR, it should provide me with some suggestive rules, which may be two, three, five, or whatever the role numbers. I have to write the full name, and then it will appear.
RF
RaziFarooqui
Hse Manager at a retailer with 10,001+ employees
I believe SailPoint could benefit from embracing newer, no-code or low-code approaches, in addition to its already excellent integration and API capabilities. Finding integration experts for SailPoint in the North American market can be challenging, and transitioning to a no-code or low-code setup could reduce dependence on specialized skills. This shift could potentially make development and integration more user-friendly and accessible, opening up new possibilities for easier implementation and customization.
View full review »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution needs to have more out-of-the-box integration with different applications and solutions. I would like to see the solution integrated with MFA tools like Gemalto, SafeNet, and One Identity.
Many consultancies charge a lot of money for services to implement the solution, which increases the project cost.
reviewer1138053
Assistant Manager at a financial services firm with 10,001+ employees
The disadvantage of the tool stems in the area of upgrades, especially if you need to do a lot of upgrades in terms of versions. Suppose a user is on SailPoint IdentityIQ Version 6.0 and needs to upgrade to SailPoint IdentityIQ Version 8.0. In that case, the product takes a lot of time, and there is a need to put in a lot of effort, making it an area where improvements are required.
The solution's technical support team's response time and skills need improvement since it is an area where there are shortcomings.
Quach Van Lam
Security Officer at ACB
The user interface needs some work. It could be more user-friendly.
Right now, it only offers a single sign-on, an SSO.
View full review »EB
Eduardo Barrete
Security Architect at a financial services firm with 5,001-10,000 employees
Access management could be improved. SailPoint is known for its IT identity governance capabilities, but its access management features in one platform.
Comparing SailPoint's access management to that of competitors like CyberArk and Okta, there's a clear gap.
Additionally, regarding privilege access management, there's potential for improvement. If SailPoint can develop a connector for RPAQ, they could also extend their capabilities by adding more access management features and modules.
View full review »JR
Julian Robertson
IT Architect at University of Stellenbosch
SailPoint IdentityIQ could be cheaper.
View full review »
RameshBhattacharjee
Manager at RSM US LLP
The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.
Zico Khong
Cybersecurity Consultant at KPMG Singapore
The product’s cloud offering could be flexible.
View full review »EY
Edwin Yang
Technical Account Manager at Infoarchi
SailPoint IdentityIQ could offer more options, such as free online training for partners.
Surya Sadhu
Manager at Fortuna Identity
SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.
reviewer2246304
Solution architect at a manufacturing company with 10,001+ employees
There is a need for further enhancements, specifically in the multifactor authentication capabilities.
Tomi Pitkanen
Head of ICT Security at Neste
We are satisfied with the product overall. But the challenging point has been that we are buying the service and support from CyberIAM, but the SailPoint has remained unchanged. The average support has been a big disappointment.
Another problem we face is that we have around 450 to 500 data applications in our environment, and everyone wants customized identity management for their specific application. It takes a huge amount of time to onboard all of them, and maybe that's the only weakness.
View full review »DM
reviewer02755566
Identity Management Consultant at a consultancy with self employed
It tends to be more expensive, but at the end of the day, it works.
View full review »reviewer1138053
Assistant Manager at a financial services firm with 10,001+ employees
The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.
Another area for improvement in the product is the technical support, which needs to be more friendly to customers.
I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.
View full review »JR
Julian Robertson
IT Architect at University of Stellenbosch
The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.
The connectors should be improved.
View full review »reviewer1277673
IT Consultant at a computer software company with 1,001-5,000 employees
SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation.
View full review »
HamadaElewa
Technical Sales Manager at Spire Solutions
We faced some issues while integrating the solution with a third-party tool.
View full review »PP
Prabhakar P.
IAM Consultant at Investcorp Bank BSC
The product must improve its support.
View full review »reviewer2036130
Lead IAM manager at a tech services company with 11-50 employees
Certifications could include additional access levels or practices.
On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner.
View full review »reviewer1338027
Assistant Consultant at a tech vendor with 10,001+ employees
I wouldn't be able to point out any shortcomings. Right now, also I'm not working on the product as much.
The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now.
View full review »MM
Marcelo Marya
Governance Specialist Tl at CarePlus
In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use.
In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ we had increased evaluations.
View full review »ES
Emiliano Saccani
Product Manager, Consultor at Assertiva
While the setup is very easy, the real difficulty lies in creating the connectors for work service.
When it comes to queries and analysis, I find the reporting module to be very low, very simple.
The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting.
CD
Chris Derjany
Security Solutions Architect at a tech services company with 10,001+ employees
While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher.
Deployment can take a while.
At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high.
View full review »DR
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The report functionality and dashboard of the access manager could be improved.
In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.
View full review »RadaSaeed
Sailpoint implementation Engineer at Starlink Ukraine
SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.
It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.
View full review »
SushantAggarwal
Architect(IAM) at a tech services company with 201-500 employees
There's a lot of customization required to improve the user experience. It would also be helpful if there were some out-of-box options for filtering.
NJ
Niraj Joshi
Implementation Engineer at a tech services company with 5,001-10,000 employees
If you compare Saviynt and Okta Workforce Identity versus SailPoint IdentityIQ, SailPoint IdentityIQ needs to improve its UI.
View full review »
MB10
Senior Associate at PricewaterhouseCoopers
The mover process for this solution could be improved.
View full review »
RiyasAbdulkhader
Security Consultant at a financial services firm with 10,001+ employees
I would like for the next release to have a more user-friendly interface.
View full review »reviewer1761369
Product Development Lead at a financial services firm with 5,001-10,000 employees
The prices could be slightly reduced to match other products in the market.
The UI of the solution could be more customizable so we could change the workflows to suit our needs. There is not much customization offered in SailPoint connectors. We had to customize the out-of-the-box connector to meet our needs and keep track of this customization for future upgrades.
MT
Matt Thomson
Principal Consultant at CyberCX
There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with.
The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions.
reviewer1553463
Senior Solution Architect at a tech services company with 51-200 employees
They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.
View full review »JO
JohnOdisho
IT Engineer at a energy/utilities company with 1,001-5,000 employees
The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any changes you make to them, you are doing customization. The solution needs more templates that meet general needs.
I would like to see more Cloud management from this product. Right now they have some, but they are currently plug-ins. It does not handle the management of some of the groups or dynamic groups in the Cloud. I would like to see that in the future. I have heard that they are releasing one soon, but I'm not sure when. That will help us a lot because we are a hybrid solution company. We have some on-prem, some in the Cloud, and we want to manage both.
BM
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The product is very good and doesn't have many limitations and is very easy to deploy. You will need an SME Team for Deployment and to bring an ROI.
One needs to understand that SailPoint is into full-fledged IAM practice with a long-term vision, and customers will get a quick ROI with best practices implementation.
View full review »KS
Kanchan Suman
Senior Architect at a consultancy with 1-10 employees
Several resources and applications are entering the cybersecurity market, so if SailPoint IdentityIQ can provide a connector or a way to integrate all those resources, it would be good. For example, there is a connector in CyberArk, but it is not a direct connector. They go via Skim Server, and latency is experienced.
Pratik Kumar
Identity Management Consultant at Novozymes
There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read. In the next release, IdentityIQ should enable emails and reports through the UI instead of the code.
View full review »reviewer856167
Management Consultant at a computer software company with 11-50 employees
An issue needing improvement is that the solution is heavily focused on one's identity, while there has been a move to providing identity as a security service. While it provides these services, the solution can still not do the identity management for the cloud. As such, the security feature can be improved.
Essentially, it manages and helps to create all the IDs and to manage the identities and accesses. What it doesn't do is provide notice in the event of a vulnerability or offense from the security. That's where tools like CyberArk or Netskope, which are more CASB tools, come into play.
I can think of no additional features needing improvement.
reviewer1542723
Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees
It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great.
It should also have more standard connectors. Its price should also be reduced.
View full review »reviewer1265919
Principal Solution Engineer at a tech services company with 11-50 employees
The solution has plenty of places that need improvement and attention.
The connectors are far too manual. This needs to be automated a bit.
The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use.
The initial setup could be simplified. It's difficult right now.
Implementations rarely go well.
I can't think of other features that I would like to see in a future release.
View full review »reviewer1145988
Referent and IAM architect at a tech services company with 51-200 employees
This solution is difficult to configure.
The interface should be simple and easier to use.
View full review »MK
Mohammed Ather Khan
Technical lead at a tech services company with 11-50 employees
I would like for the client base to be improved. Also, they should change what they charge for the licenses.
They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.
View full review »JS
Jon Shende
Global Advisory Board for Certified Threat Intelligence CTIA at EC-Council
I think that the onboarding framework could be improved.
View full review »CA
Charles Abreu
Digital Technology Leader, Risk Operations at Baker Hughes, a GE company
The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited.
View full review »it_user787611
Works at a tech services company with 10,001+ employees
Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval.
View full review »OE
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company with 1-10 employees
Some of the configuration options could be more automated, but this is a complex problem and I do not expect a simple solution.
it_user715140
Senior Software Design Engineer-IAM at a university with 10,001+ employees
The connector for EPIC, ServiceNow, and Duo.
View full review »it_user715134
Information Security Architect and Senior Analyst
Some setups should be done in the interface and in the code, and could be made simpler.
it_user201006
Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees
It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.
it_user711927
Delivery Manager at a tech services company with 1,001-5,000 employees
The advanced provisioning features require more improvement.
View full review »it_user201891
Senior Technical Consultant at a tech services company with 10,001+ employees
Additional details during account aggregation failures to help quick troubleshooting.
View full review »it_user294231
Information Security Analyst at a financial services firm with 10,001+ employees
Should have authentication modules as well
View full review »it_user194688
IT Access Management Process Leader at a consultancy with 10,001+ employees
- Reporting and some GUI aspects. Reporting lacks the flexibility of retrieving the vast amount of data that we know is in the database, but not easily accessible
- Scheduling also comes short, specifically when it comes to multiple jobs that are interdependent (e.g. preventing certain groups of jobs from running concurrently)
it_user192285
Senior IT Consultant at a consultancy with 10,001+ employees
- Development framework
- Workflows configuration
it_user189228
Principal Technologist
Unlike other competing products IdentityIQ is designed with end-users in mind rather than just targeting the IAM system administrators, we would like to have a bit more flexibility in how the screens are laid-out and the content. Some of our clients prefer feature-rich UI/screens whilst other would like to have simpler interaction and presentation.
Dashboards – whilst better and more feature rich than a number of competing products, they are still nowhere near the functionality one gets from dedicated portal and analytics tools (eg. drill-downs, comparative views, etc.).
Report writing is much better in the latest versions, but it is still not comparable to what one can get out of dedicated reporting tools.
View full review »it_user191790
Security Consultant at a tech services company with 51-200 employees
Some of the features like multi-aggregation and self healing feature in case of corrupted certificates would be pretty useful which would enable easy debugging in case of issues.
View full review »it_user188808
IP Technical Consultant at a consultancy with 51-200 employees
Broke down several times during my 4 months but overall the delays were mostly minor.
View full review »it_user185514
Tech Consulting Sr Associate at a consultancy with 10,001+ employees
There seems to be a rush to add new features in SailPoint. I would prefer cutting the amount of features in half to increase the stability, reduce the resource utilization and reduce bugs..
View full review »it_user185991
Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees
Complex configuration if you want to have AD forest architecture in place.
View full review »it_user185688
IdM Consultant at a tech services company with 501-1,000 employees
- The price is very high
- The partnership program is very inflexible
- Provisioning. This functionality sometimes require too much coding to implement some customers' requirements
- "Ease of use." IdentityIQ has a function that can be described as duplication (this can depend on the point of view) for example, groups, population, and work-groups
- Implement the support of organizational structure
reviewer2034930
IAM Architect at a comms service provider with 11-50 employees
Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.
View full review »reviewer1436817
Vice President Sales at a tech vendor with 1-10 employees
The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve.
View full review »reviewer1451595
Software Engineer at a tech services company with 51-200 employees
The UI needs to be more user friendly. More concentration on historical policy violations would be great.
In terms of new features, I would like to see artificial intelligence and machine language added.
View full review »Buyer's Guide
SailPoint Identity Security Cloud
June 2025
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,803 professionals have used our research since 2012.
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Product Categories
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Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros
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