My main use cases for Red Hat Enterprise Linux (RHEL) are patching and automation.
The features of RHEL that I like the most are Satellite and Ansible, as those are the only ones I really work with so far.
They benefit our company by providing solutions that are quicker and save money overall, which reduces time spent overall and saves us resources.
I use Satellite for patch management of our Linux devices, including our Red Hat devices, which helps my company navigate security risks.
I think RHEL could be made faster.
I have been using Red Hat Enterprise Linux (RHEL) for about a year.
I have not experienced any downtime, crashes, or performance issues with RHEL, as everything runs smoothly, and we do not have many tickets regarding our RHEL products or RHEL VMs.
RHEL scales well with the growing needs of our company, as anything we add automatically gets pulled into Satellite.
I would rate the customer service and technical support a 10, because I have not used it much, but my coworkers who have opened tickets have not reported anything negative about their experience.
Before adopting RHEL, we mainly built the operating systems ourselves with a mixture of different Linux operating systems. For patching, we were using Ivanti before that.
The biggest difference between Ivanti and RHEL is that both have automation, but it is more seamless with Satellite, as it is owned by Red Hat and already integrated. We do not have to build out as many tasks and workflows inside Satellite, as it picks everything up and sends it out automatically.
From a technical point of view, the biggest return on investment when using RHEL is the time spent in work man-hours, as it has reduced our patching time by a very large amount in the Linux environment.
I would estimate that the patching time has been lowered by about 50 percent.
I have not considered switching to another platform that is not RHEL, as I am not part of those discussions.
We are using RHEL in the cloud.
RHEL supports our cloud environment mainly for patching right now, as we have not started using it for migrations yet, but we will probably start doing that eventually.
I have not done any AI workloads through RHEL.
RHEL does not play a role in our company's implementation of Zero Trust; it would be more for workloads and data running on our Linux VMs, as we do not use it for identity or access at this time.
I have used Ansible Automation Platform somewhat and am learning it. My experience with it is good; I do not use it that much, but other people on my team are using it a little more, and we have not used it in production yet, although it is definitely something we will be doing soon.
We do not use RHEL for auditing, as far as I know; my boss sends me a list of things to fix, and I fix them.
RHEL has definitely helped to mitigate downtime and lower risks at my company, especially with patching, as we do not have to manually patch or reboot our VMs as much while managing the patching process.
The knowledge base that RHEL offers is pretty good; I use it personally the most for the training platform while trying to learn all the different systems they have, and I use that a lot.
I would rate this review a 10 overall.