My main use cases for Red Hat Enterprise Linux (RHEL) are mainly all of our business applications, as they all run on RHEL.
Senior Director at a media company with 10,001+ employees
Security and reliability boost confidence and support growth strategies
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) helps me solve pain points related to reliability, stability, and security mainly."
- "The stability and reliability of Red Hat Enterprise Linux (RHEL) has been excellent for us; aside from a couple of upgrade challenges, we generally don't face any issues during a normal business day."
- "One of the suggestions I have for improving Red Hat Enterprise Linux (RHEL) is finding better solutions around domain authentication, as we are facing several issues with our current methods."
- "One of the suggestions I have for improving Red Hat Enterprise Linux (RHEL) is finding better solutions around domain authentication, as we are facing several issues with our current methods."
What is our primary use case?
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps me solve pain points related to reliability, stability, and security, mainly.
Feature-wise, what I appreciate the most about Red Hat Enterprise Linux (RHEL) is security; it's much more secure, and I don't have to patch it that much. For us, security is a very key aspect of our operations, especially since we are even more security-conscious due to what happened with us in the past, so having Red Hat Enterprise Linux (RHEL) in our environment makes us much more confident. When we deploy new applications, it's RHEL by default; we don't even consider another operating system right now since it keeps our environment secure and our business stable.
Security requirements are always a consideration in choosing Red Hat Enterprise Linux (RHEL) for the cloud since it is much more secure than other operating systems and has a proven track record of being compliant and secure for many years.
When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, it's about 50% manual and 50% automated, and we are currently starting a project with Ansible to fully automate it end-to-end. Right now, it's all semi-automated, and we want to make it fully automated.
For us, Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy mainly through seamless migrations from on-premise to cloud, which has been really helpful. Frankly, we don't use the knowledge base offered by Red Hat Enterprise Linux (RHEL) that much; our team prefers to get help from Red Hat support directly.
What needs improvement?
One of the suggestions I have for improving Red Hat Enterprise Linux (RHEL) is finding better solutions around domain authentication, as we are facing several issues with our current methods.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 20 years.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
May 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) has been excellent for us; aside from a couple of upgrade challenges, we generally don't face any issues during a normal business day.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with my company's growing needs, as we are increasing our footprint in both on-premise and cloud, with all new deployments on Linux without any scaling issues.
How are customer service and support?
In terms of customer service and technical support for Red Hat Enterprise Linux (RHEL), it has been good in general, although we have recently faced some challenges around domain authentication where support is lacking.
At this point, I would rate customer service and technical support a solid eight out of ten due to recent issues; I would have given a nine otherwise.
How would you rate customer service and support?
Positive
How was the initial setup?
We deploy Red Hat Enterprise Linux (RHEL) both in the cloud and on-premise.
The deployment has been great. I've never had any issues either patching or upgrading it. We are right now on Red Hat 9. I saw that Red Hat 10 has been announced. Our team has been able to manage the entire life cycle from starting at Red Hat 4 until now. It has not been a problem at all.
I am involved in Red Hat Enterprise Linux (RHEL) upgrades all the time; we are currently in the process of upgrading from Red Hat 8 to 9 for all of our environments. Upgrading Red Hat Enterprise Linux (RHEL) has its challenges; we had a couple of hiccups in a couple of cases. Overall, about 95% of the use cases have been issue-free, with just 5% of cases occasionally encountering problems.
What was our ROI?
The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) comes from security, as we experience fewer incidents, more stability, and less business impact, without outages resulting in revenue loss.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of Red Hat Enterprise Linux (RHEL) has been good; the licensing isn't very expensive compared to other products we're using.
Which other solutions did I evaluate?
While using Red Hat Enterprise Linux (RHEL), we still consider other solutions as we do have other operating systems, however, for business-critical applications, we usually prioritize RHEL.
What other advice do I have?
On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 21, 2025
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Solutions Architect at InfoTech Business Solutions
Built-in security features and comprehensive support streamline user management
Pros and Cons
- "It makes my system more secure, which is another important point since no one can have direct access."
- "Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks by about 80%."
- "Unfortunately, any MasterCard or Visa card from Iraq is blocked by Red Hat."
- "Unfortunately, any MasterCard or Visa card from Iraq is blocked by Red Hat. The Red Hat website works for Cisco, Microsoft, IBM, VMware, etc., and we can purchase learning and vouchers. With Red Hat, it's blocked, so I have to travel to Dubai to buy it outside the country."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are for the core banking systems. It is a much more stable OS than other competitor operating systems, especially with Databases.
Most banks in Iraq use Linux, whether it is free like CentOS for a UAT environment or enterprise like Red Hat.
What is most valuable?
The Red Hat Satellite makes my life much easier when it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching. Before few years ago, each server had to have internet access to make updates or deployments. After joining the Satellite, it's just one push, and all the patching is done. And all the datacentres prohibit having external access. So we can create a local repository at our Red Hat Satellite and then push it to other servers, with the option of choosing a specific version to push for all servers.
Furthermore, the IDM, which is FreeIPA, is great. I appreciate how it makes the management much easier for me, even when managing more than 500 users same time. Like when someone leaves the company or someone joins, it's easier for me to onboard or respond to other things. It makes my system more secure by monitoring all the user's activity, which is another important point since no one can have direct access to the server without being authenticated and authorised by the IDM.
The Red Hat Satellite makes my life much easier when it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching. At first, we had to access each server to make updates or deployments. After joining the Satellite, it's just one push, and all the patching is done. All this distribution also helps us as we use it on-prem, and all the data centers prohibit external access. So we can create a local registry at our Red Hat Satellite and then push it to other servers without issues regarding version changes.
I am a big fan of Red Hat Enterprise Linux (RHEL) built-in security features, which simplify risk reduction and maintaining compliance, and I would just say we achieve 99% success. I remember a few years ago when there was a zero-day attack. Red Hat was the fastest company to respond. We found out about it at six o'clock PM, and the next day at eight AM, they had some fixes and pushed updates. So we could respond directly and implement the fixes. Any security breach with Red Hat, I do not want to speak about others, since we face worse responses from other companies.
My upgrade or migration plans to stay current involve understanding the concept of OpenShift, which has not yet become very popular in Iraq. I try to keep pushing the client to understand the concept of containers and other things. It will take some time, however, it's a good feature to move ahead with OpenShift containerization. Even with the Central Bank regulation, we have to remain on-prem, thus OpenShift supports this point and offers a flexible solution. Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks by about 80%.
I am a big fan of Red Hat Enterprise Linux (RHEL) built-in security features, which simplify risk reduction and maintaining compliance, and I would just say we achieve 90% success. I remember a few years ago when there was a zero-day attack. Red Hat was the fastest company to respond. They had some fixes and pushed updates in few hours from discovering the security breach. So we could respond directly and implement the fixes. I don't like to mention the other competitors, since we face worse responses from other companies.
My upgrade or migration plans to stay current involve understanding the concept of OpenShift, which has not yet become very popular in Iraq. I try to keep pushing the client to understand the concept of containers and other things. It will take some time, however, it's a good feature to move ahead with OpenShift containerization. Even with the Central Bank of Iraq regulation, we have to remain on-prem, thus OpenShift supports this point and offers a flexible solution. Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks by about 80%.
What needs improvement?
I can't pinpoint something specific to improve Red Hat Enterprise Linux (RHEL). I feel they are doing good. I haven't thought much about what they could enhance to become even better for me.
Currently, I manage an issue not related to the OS. It's more about how to purchase vouchers or training from them. Unfortunately, any MasterCard or Visa card issued by a bank inside Iraq is blocked by Red Hat without a clear reason.
While other vendors like Cisco, Microsoft, IBM, VMware, Veeam, Nutanix, etc., we can purchase learning and vouchers directly without any issue. Only Red Hat it's blocked, so to solve this, I have to travel to Dubai and buy it outside the country. This is a significant issue for me and all Red Haters in Iraq, and that's why I also develop myself with non-official content and stopped pursuing their certification since I must travel each time I need it.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about six years.
What do I think about the stability of the solution?
Regarding stability and reliability, I didn't face any issues with that. It's 99%. Any issue I face with it is due to some mistake from a colleague or something pushed the wrong script, yet I haven't faced a sudden crash.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales to my company's growing needs very effectively; I didn't face any issues with scalability. Before working in my current company (Red Hat partner), I was a work at a payment gateway company. And we made a successful story by scaling out our datacenter and migrating the version from 6 to 8 without any major issues. Also, we did clustering with Enterprise Linux and other things, and all scalability was good, just requires specific knowledge. That said, it's manageable.
How are customer service and support?
In my six years working with Red Hat, I only remember opening cases three times since the technical documentation on the Red Hat site is so comprehensive that if you carefully check it, you often won't need further assistance.
The support itself is satisfactory, and they solved my issues. They understood my concerns about the side effects of some changes, however, and they were perfect in their response.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did consider other solutions before or while using Red Hat Enterprise Linux (RHEL), including Ubuntu, CentOS, and Debian. I am a big fan of Red Hat. This is why I will always choose them. When you love something that much, you just stick with it. That's why I will consistently recommend it to clients as a Red Hat partner.
How was the initial setup?
For the first time, it was a little bit complicated. However, once you know how it works, it's very easy.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL) it's a little bit higher. I suggest that if they could make the price more affordable, it would be great. Some clients are just startups and when opening a budget with Red Hat, it doesn't cover what they need. Perhaps they could create a specific version for startup companies or offer discounts for first-time users.
What other advice do I have?
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership
Last updated: May 22, 2025
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Red Hat Enterprise Linux (RHEL)
May 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Systems engineer at a manufacturing company with 10,001+ employees
Built-in security features streamline compliance and vulnerability management
Pros and Cons
- "RHEL and the Linux architecture system are easier to work with for our program maintenance and updates."
- "The customer service is amazing."
- "When we tried it last week, we found it challenging to automate things using Ansible."
- "Red Hat Enterprise Linux 10 discontinued support for X11 and started support for Wayland. All of our machines run on X11 window manager, which creates a huge issue in our transition."
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) as the operating system on our systems. Everything is built on it.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve pain points. It keeps us easily compliant from my perspective with security compliance and streamlines everything in a multi-system environment.
The OpenSCAP vulnerability scanner is what I appreciate most about RHEL. We benefit from that tool specifically due to the fact that RHEL is under the recommended operating system mandate. Through that, they have their security requirements, and RHEL's OpenSCAP vulnerability scanner is a really good automatic scanner to scan for cybersecurity vulnerabilities in our system. The way it produces reports is really nice and it's better than the old vulnerability scanner that our system used.
My assessment of RHEL's built-in security features for simplifying risk reduction and maintaining compliance centers around OpenSCAP. It's better than any other tool I've seen. I've seen two or three other ones. It is really streamlined and nice. It feels professional when using the product.
When it comes to managing our Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, our software team handles it efficiently. We maintain a close connection with our Red Hat account managers and representatives who are extremely helpful with any Linux or Red Hat level issues.
RHEL and the Linux architecture system are easier to work with for our program maintenance and updates. Given our 30-year-old product, making current updates would be almost impossible on Solaris. The maintenance and updates for today's requirements can really only be executed with a Linux architecture, making it essential for our operations.
What needs improvement?
One of our current issues is that Red Hat Enterprise Linux (RHEL) 10 discontinued support for X11 and started support for Wayland. All of our machines run on X11 window manager, which creates a huge issue in our transition. Red Hat is working with us on this matter.
There's a high barrier to entry for getting into Ansible and automating things on a system level from my perspective. When we tried it last week, we found it challenging to automate things using Ansible.
For how long have I used the solution?
I have been at my company for two years now. The entire time has been heavily involved with using Red Hat Enterprise Linux (RHEL).
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) has been able to scale to meet the needs of my company and its growth. I credit that to the Linux architecture that can scale to our requirements. We have a unique configuration. That said, my company primarily runs on Linux, and it has scaled very effectively.
How are customer service and support?
The customer service is amazing. The accessibility of the support team and their responsiveness is consistently impressive.
I would rate the customer service and technical support as nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were previously on Solaris before switching our in-house systems to Red Hat Enterprise Linux (RHEL) 7. We actually skipped RHEL 8 and are transitioning from RHEL 7 to RHEL 9. We are not yet on RHEL 10.
How was the initial setup?
We have had issues with deploying Red Hat Enterprise Linux. I'm actually really focused in on one of our current issues where Red Hat Enterprise Linux 10 discontinued support for X11. All of our machines run on X11 Window Manager. And that's a huge issue that we're transitioning. It totally breaks everything we have, and we're working with Red Hat to figure that out. It's nice they're working with us. Yeah. However, it is a big problem during our transition.
What was our ROI?
Regarding the security features and vulnerability scanner with Red Hat Enterprise Linux (RHEL), we have not yet seen a return on investment as we haven't proposed it to the organization. We are currently working on scanning and fixing vulnerabilities. We are confident the the organization will be pleased with our improved compliance using the RHEL scanner, which should lead to a return on investment.
What's my experience with pricing, setup cost, and licensing?
I don't have much insight into the pricing, setup costs, and licensing. I know we are licensed and have maintained a good relationship with our account manager.
Which other solutions did I evaluate?
While using Red Hat Enterprise Linux (RHEL) as our operating system, we do consider other solutions for specific features. We have alternatives available for various tools, however, we prefer to default to Red Hat since it's the organization-wide preferred operating system. In the past two years, we have been increasingly transitioning to RHEL tools.
What other advice do I have?
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a nine.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 22, 2025
Flag as inappropriateDirector, DevOps at Lightedge Solutions
Seamless deployments and responsive support enhance operational efficiency
Pros and Cons
- "The Podman feature of Red Hat Enterprise Linux (RHEL) is very valuable; that's probably the core of it—just a simple containerized solution that allows us to stand it up in a server really quickly."
- "Red Hat Enterprise Linux (RHEL) scales very well with the growing needs of our company, as we can spin up instances quickly whenever we add new environments or data centers."
- "I'm interested in seeing some of the image incorporation with RHEL 10, as that might improve some of our upgrades and help in moving to the newer versions."
- "It can be improved overall. Specifically, I'm interested in seeing some of the image incorporation with RHEL 10, as that might improve some of our upgrades and help in moving to the newer versions."
What is our primary use case?
Our use cases for Red Hat Enterprise Linux (RHEL) involve a lot of infrastructure; we run Ansible on it, and we run any other containerized utilities we're using on Podman. We run OpenShift as well, so I don't think we have any RHEL workloads on there, but we definitely use RHEL for a lot of our internal infrastructure.
What is most valuable?
The Podman feature of Red Hat Enterprise Linux (RHEL) is very valuable; that's probably the core of it—just a simple containerized solution that allows us to stand it up in a server really quickly. This feature and other features benefit our company since we are able to quickly deploy containers to support our infrastructure with minimal management needs from our engineering team.
Red Hat Enterprise Linux (RHEL) helps us solve pain points such as automation, as well as supporting other file servers using NFS and other kinds of development workloads we're running on it.
My experience with RHEL has not been too complicated; most of our stuff is on RHEL 9 now. A lot of times, our security team comes to us for some of the patching and upgrades, so we're following their lead, however, it hasn't been too difficult for us. We manage our Red Hat Enterprise Linux (RHEL) systems for provisioning and patching using Ansible and Terraform a lot, so we've been happy with that management experience.
My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features is that using SC Linux is helpful for us to lock things down, and our security team is pretty happy with it whenever they're doing their vulnerability scans. From a security standpoint, we're happy with it.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk. If there ever is a problem, it's quick to stand up a replacement system.
It's pretty lightweight, so I'd much rather deal with a RHEL system any day versus a Windows system. If you compare it to a Windows system, which has a much bigger attack surface, there's a big reduction there.
When it comes to our security team having to scan for vulnerabilities and such, there is a lot less vulnerability scanning that needs to be done, so it's been a better fit for us for our infrastructure.
What needs improvement?
I am interested to see how Red Hat Enterprise Linux (RHEL) can be improved. It can be improved overall. Specifically, I'm interested in seeing some of the image incorporation with RHEL 10, as that might improve some of our upgrades and help in moving to the newer versions. I'm eager to learn more about that.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) in my company for ten-plus years.
What do I think about the stability of the solution?
It has been very reliable and stable; I have not had any major crashes or outages with RHEL.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very well with the growing needs of our company, as we can spin up instances quickly whenever we add new environments or data centers.
How are customer service and support?
I have been pretty pleased with the customer service and technical support; it's infrequent that we have to engage support, but when we do, they've been responsive and we've gotten some answers, so we've been happy. I would rate the customer service and technical support as eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have considered other solutions before or while using Red Hat Enterprise Linux (RHEL). We've considered other Linux distros in the past, however, the ability to have a fully supported platform allows us to reach out to support from Red Hat if needed, which is the reason why we've stuck with Red Hat versus others.
How was the initial setup?
In terms of deployment, it's been good standing it up and then maintaining it with patching through Satellite. Upgrades have been not time-impacted. They're pretty quick to get patching done. Everything is pretty easy. Migrations aren't too complicated.
What was our ROI?
The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) is certainly the ease of use for the engineering team; they can get things done without taking a lot of their time.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of the Red Hat Enterprise Linux (RHEL) platform has been pleasing; it's pretty straightforward and we haven't had any major concerns with costs on it compared to others, so we've been happy.
What other advice do I have?
Currently, we don't have any upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) as far as moving to RHEL 10; that's going to be coming, I'm sure. Most of it involves keeping on the latest versions, and sometimes it's just a driver for keeping Podman up to date whenever Ansible needs to run, as Ansible is core for us.
I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten overall.
What could make it a ten comes down to us being able to have time to dig into some of the features we're not using, so it's probably just on us to get wowed by some of the stuff we're not doing today.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 21, 2025
Flag as inappropriateSenior Infrastructure Systems Administrator at a healthcare company with 1,001-5,000 employees
Efficiently manage data growth with seamless partition and storage expansion
Pros and Cons
- "I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as very easy."
- "I rate Red Hat Enterprise Linux (RHEL) a ten out of ten overall."
- "The only improvement I can think of for Red Hat Enterprise Linux (RHEL) is that I'm unsure how their migration tool works to go to the next version. I've heard people say it doesn't work properly."
- "If the migration process was seamless without backing up data and restoring data, that would probably be the biggest improvement, as managing over 3,400 servers manually is quite substantial."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) involve running a lot of applications that run on Linux, as my company is more Linux-based than Windows, so we prefer Linux over Windows.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the logical volume feature as it's so easy to increase partitions and disk space. This logical volume feature benefits my company as sometimes we have a client whose data storage needs are unknown at the outset, allowing us to start small. As things increase, we can easily increase it without taking the server down, and we can do it seamlessly while the server is online.
One of the pain points that Red Hat Enterprise Linux (RHEL) helps me solve is security, as RHEL is more secure than Windows. I have migrated from RHEL 6 to RHEL 7 to RHEL 8 to RHEL 9, however, it's just been a manual install; while Red Hat has a tool to use for migrations, I've never used that and have just reloaded to the new version. The upgrade wasn't bad at all; it was actually a smooth upgrade.
When it comes to managing my Red Hat Enterprise Linux systems for provisioning and patching, I use Ansible Tower, and I'm very satisfied with that. It allows me to schedule jobs and go to sleep while looking at the email in the morning. That's a very effective and efficient product for me.
My upgrade or migration plans to stay current involve starting eventually, especially since I work in the government world, where we use their tools to harden the system. When those tools are available, we'll start looking to migrate to the next version of Red Hat. When those tools are ready, we'll start putting RHEL 10 into our development environment to start testing.
What needs improvement?
The only improvement I can think of for Red Hat Enterprise Linux (RHEL) is that I'm unsure how their migration tool works to go to the next version. I've heard people say it doesn't work properly, however, I haven't looked at it myself. If the migration process was seamless without backing up data and restoring data, that would probably be the biggest improvement, as managing over 3,400 servers manually is quite substantial.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) since 2002.
What do I think about the stability of the solution?
RHEL it is very stable and very reliable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of my company, as all our developers can develop code and software on a Linux-based system using RHEL without any complaints about functionality.
How are customer service and support?
Their support is fairly good, as they work to resolve issues, though sometimes it takes a while due to time zone differences affecting ticket responses.
I submit tickets that might get answered early morning, and I only reply once I get to work, which causes some delays. However, Red Hat Enterprise Linux (RHEL) support is great, as they go beyond their duty to help resolve issues and provide solutions even for third-party software such as XRDP.
I would rate Red Hat's customer service and technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When I first started, it wasn't really my choice to make. I originally used CentOS. Ansible is the best product when it comes to Linux.
How was the initial setup?
I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as very easy, as I use a kickstart file to deploy an OS in about ten to 15 minutes, and Ansible is another very significant feature that Red Hat provides to accomplish many tasks quickly across multiple servers.
What about the implementation team?
I'm not really sure how to assess Red Hat Enterprise Linux (RHEL)'s built-in security features in terms of simplifying, risk reduction, or maintaining compliance.
What was our ROI?
The biggest return on investment from using Red Hat Enterprise Linux (RHEL) is due to the feature Ansible, as before we started using it, I was manually updating all systems. It definitely saves me a lot of time since I can set things up in Ansible Tower and let them run without having to manually log into systems or watch processes.
Which other solutions did I evaluate?
We aren't currently considering another solution; we do use a little bit of Ubuntu; we prefer Red Hat Enterprise Linux (RHEL).
What other advice do I have?
I rate Red Hat Enterprise Linux (RHEL) a ten out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2025
Flag as inappropriateReduces downtime and works well for enterprise deployments
Pros and Cons
- "It enables customers to deploy any type of application. A lot of enterprises are moving to the Linux environment from the Windows environment. When it comes to development, it saves time because, unlike Windows, you don't require a lot of different things and licenses."
- "When it comes to development, it saves time because, unlike Windows, you don't require a lot of different things and licenses."
- "There is one feature that could significantly enhance our time to market: enabling AI capabilities. For instance, if you have a fleet of Red Hat Enterprise Linux (RHEL) servers, potentially thousands running, they can incorporate a built-in agent that monitors key metrics. This agent would allow us to easily query and track the CPU and memory status of all clusters. Instead of generating traditional reports through Insights, we could leverage AI to curate this information directly."
- "Insights is specific to individual clusters and does not offer a single pane of glass for multi-cluster environments."
What is our primary use case?
Our use cases for Red Hat OpenShift revolve around telco environments, where we deploy telco applications using container microservices architectures. We have around 32 to 35 OpenShift clusters, with multiple worker and master nodes running on them, totaling more than 500 nodes across pre-production, test, and various production environments. We onboard different applications onto these OpenShift clusters, which primarily operate in private data centers on bare metal rather than in VMs, since the motive of this client project is to align the telco environment with a cloud-native approach.
What is most valuable?
It enables customers to deploy any type of application. A lot of enterprises are moving to the Linux environment from the Windows environment.
When it comes to development, it saves time because, unlike Windows, you don't require a lot of different things and licenses.
I appreciate the features of OpenShift, particularly its built-in capabilities such as operators and integration with multiple identity providers. Operators eliminate the need for creating helm charts, and considering Kubernetes, which Red Hat OpenShift is built on, the enhancements make OpenShift a preferred choice for many enterprise customers.
What needs improvement?
The documentation and knowledge base for Red Hat Enterprise Linux (RHEL) are quite good, allowing for effective searches, though I would prefer something more interactive.
I have tried the Insight features in Red Hat Enterprise Linux (RHEL), which provide a good overview of clusters, but most customers at the OpenShift level do not opt for the Insights feature for two reasons. Firstly, Insights is specific to individual clusters and does not offer a single pane of glass for multi-cluster environments. Having a centralized Insights feature for multiple clusters would be more appealing, especially for customers managing a fleet of 50 or more clusters.
There is one feature that could significantly enhance our time to market: enabling AI capabilities. For instance, if you have a fleet of Red Hat Enterprise Linux (RHEL) servers, potentially thousands running, they can incorporate a built-in agent that monitors key metrics. This agent would allow us to easily query and track the CPU and memory status of all clusters. Instead of generating traditional reports through Insights, we could leverage AI to curate this information directly. If such features could be included in Red Hat Enterprise Linux (RHEL), it would be a game-changer. There would be no need for external AI solutions; just an integrated AI agent would suffice. This enhancement could help minimize operational costs. From a customer perspective, while capital expenditures (CapEx) are already being handled through Red Hat solutions, we need to focus on reducing operational expenditures (OpEx), especially related to reporting. Even when Insights are generated, someone still needs to analyze them. By incorporating this advanced capability into Red Hat Enterprise Linux (RHEL), they can streamline processes and deliver valuable insights more efficiently.
For how long have I used the solution?
We are using Red Hat Enterprise Linux (RHEL) for our customers. We have been using it at the infrastructure level for more than 10 years. However, we have been using Red Hat OpenShift only for the last two to three years as our container platform.
What do I think about the stability of the solution?
It helps reduce downtime. Overall, it's stable, but it also depends on the type of workload you are running.
What do I think about the scalability of the solution?
It is scalable. For example, creating logical volumes and extending disks is straightforward. This process is quite easy.
How are customer service and support?
Red Hat's support is generally good, but sometimes they take a long time, which can be frustrating for customers, particularly when dealing with products still in development, such as new versions of Red Hat OpenShift. When bugs arise that lack solutions, both customers and Red Hat are searching for answers, leading to delays until new releases are issued.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Ubuntu and CentOS. I find Red Hat Enterprise Linux (RHEL) better than Ubuntu and CentOS.
How was the initial setup?
Its deployment is easy. The number of people required and duration depend on how many servers you're deploying.
We utilize a hybrid environment with some of our customers operating in the public cloud, allowing us to manage both on-premises and cloud infrastructures.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jun 13, 2025
Flag as inappropriateStreamlined server management fosters smooth operations
Pros and Cons
- "Everything feels streamlined, smooth to use, and easy to operate, making it almost invisible without stressing about issues on the OS level."
- "Everything's so smooth with Red Hat Enterprise Linux (RHEL) that it's not something we really think about."
- "I'm not certain if Red Hat could smooth out the migration process from CentOS to Red Hat Enterprise Linux (RHEL)."
- "I'm not certain if Red Hat could smooth out the migration process from CentOS to Red Hat Enterprise Linux (RHEL). I think it's more internal stuff that needs to be ironed out rather than Red Hat having issues."
- "I'm not certain if Red Hat could smooth out the migration process from CentOS to Red Hat Enterprise Linux (RHEL). I think it's more internal stuff that needs to be ironed out rather than Red Hat having issues."
What is our primary use case?
We run all of our servers on Red Hat Enterprise Linux (RHEL), specifically RHEL 8, and that's the production OS for all the servers in our farm.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) streamline many things for us. Everything feels streamlined, smooth to use, and easy to operate, making it almost invisible without stressing about issues on the OS level. As essentially a sysadmin level engineer, I really appreciate the package manager. It's simple and easy to use, being the most straightforward part of using Red Hat Enterprise Linux.
What needs improvement?
I don't know how Red Hat Enterprise Linux (RHEL) can be improved. As a sysadmin level worker, everything I need to do, RHEL has been able to perform for me. I don't have a specific use case where I wish I had additional features, so I can't provide feedback on that. I'm not sure about how Red Hat Enterprise Linux (RHEL) could maximize or enhance any features. I don't really know anything Red Hat specific that's positive or negative that I can speak on. I'm not certain if Red Hat could smooth out the migration process from CentOS to Red Hat Enterprise Linux (RHEL). I think it's more internal stuff that needs to be ironed out rather than Red Hat having issues.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for around three to four years now.
What do I think about the stability of the solution?
There have been no issues with Red Hat Enterprise Linux (RHEL) stability and reliability. We haven't experienced any OS level reliability issues.
What do I think about the scalability of the solution?
The scalability of Red Hat Enterprise Linux (RHEL) has been excellent. Our recent hurdle was getting off of CentOS, but the scalability hasn't been an issue for us. It's been smooth sailing, just requiring the bulk work of migrating thousands of servers.
How are customer service and support?
I haven't engaged with customer support at Red Hat for any help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not consider another solution before choosing Red Hat Enterprise Linux (RHEL).
How was the initial setup?
I'm not entirely sure at the moment about Red Hat Enterprise Linux (RHEL) upgrade or migration plans for what's ahead of us. We're just looking into the short term right now.
What about the implementation team?
Once our team got comfortable with Red Hat Enterprise Linux (RHEL), we purchased Red Hat Learning on the side. After our team was trained on Red Hat through the Red Hat Learning subscription, the combined learning experience provided by Red Hat delivered many technical skills needed to be a comfortable sysadmin.
What other advice do I have?
Everything has been running smoothly with Red Hat Enterprise Linux (RHEL). I don't have any previous criticisms that RHEL specifically has solved in our use case. I'm not well-versed in Red Hat Enterprise Linux (RHEL) built-in security features, so I can't comment on that aspect. I can't say if it has helped to mitigate downtime or lower risks specifically. Everything's so smooth with Red Hat Enterprise Linux (RHEL) that it's not something we really think about. We worry about other things rather than the OS level. I rate Red Hat Enterprise Linux (RHEL) 10 out of 10. I have not purchased Red Hat Enterprise Linux (RHEL) on the AWS marketplace.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 27, 2025
Flag as inappropriatePlatform engineer at a computer software company with 5,001-10,000 employees
Delivers reliability and simplifies development processes with dependable package management
Pros and Cons
- "It is a reliable system that I can depend on more than anything else."
- "It is a reliable system that I can depend on more than anything else."
- "What is lacking is better FS support natively in Red Hat Enterprise Linux (RHEL)."
- "The locking down of package repositories behind subscription paywalls was upsetting."
What is our primary use case?
My main use cases involve using it to run our Ansible automation platform and various workloads, depending on what Development decides based on the project. We also use it for our Kubernetes clusters.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) that I appreciate the most are focused on stability. It is a reliable system that I can depend on more than anything else. That stability benefits my company by providing more uptime and more satisfied gamers.
Red Hat Enterprise Linux (RHEL) helps us solve pain points related to stability and documentation. It is very easy to find solutions to problems or access official documentation, whereas with other Debian-based distributions, one often finds themselves searching through random forums.
Regarding built-in security features for risk reduction and compliance maintenance, some features are straightforward when following standards and installation profiles. However, the development side frequently mentions challenges with SELinux, as it is more difficult to understand and somewhat esoteric. Some features are very well-developed and easily understood, while others are more complex to implement.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks. While there is not much technical difference between RHEL and Oracle Linux, compared to other alternatives, it provides benefits.
We manage our systems for provisioning and patching using Ansible automation controller for patches and mirror repositories as needed.
What needs improvement?
What is lacking is better FS support natively in Red Hat Enterprise Linux (RHEL). It has many nice features, however, XFS is becoming outdated. That is the major improvement that would be relatively easy to implement, perhaps around version 11. Fedora has already introduced it, so it is in the pipeline.
What do I think about the stability of the solution?
When it comes to its stability and reliability, it is great.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales fine with the growing needs of my company. I do not see much difference between RHEL and any other real distribution in those terms.
As far as scalability, it is all Linux at the end of the day and will scale equally. The management tools and features on top of it provide the value-add, but regarding the base operating system, I do not see much difference.
How are customer service and support?
We do not use customer service and technical support frequently. It is more about getting that checkbox for insurance, compliance, or whatever regulation we need to follow.
If I had to rate the customer support, I would give it an eight as it is quite good.
How would you rate customer service and support?
Positive
How was the initial setup?
My experience deploying Red Hat Enterprise Linux (RHEL) has evolved. In the past, it used to be more complicated, however, with current development tools and methodologies, it is far easier. Using Packer and initialization files that build every time, it functions smoothly.
What about the implementation team?
My team deploys the solution on-premise, and we have varying departments and organizations for on-prem.
What was our ROI?
From my perspective, I have seen a return on investment while using this platform. It is beneficial to have that stability and reliable package repositories that we depend on, rather than using something more open-source and community-driven. There is definitely a good return.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing has been satisfactory. It aligns with business expectations.
Which other solutions did I evaluate?
I consider all distributions before or while using Red Hat Enterprise Linux (RHEL), however, the application team ultimately decides what fits their development cycle and needs best. For our on-premise workloads that need to be stable and operate over years, it is our default choice.
What other advice do I have?
For upgrades or migrations, I recommend building new and migrating. My team operates both on-premise and in the cloud, and we have purchased Red Hat Enterprise Linux (RHEL) through AWS Marketplace.
Overall rating: nine out of ten. To make it a ten, I would want to see more features. As someone who considers themselves an open-source zealot, the locking down of package repositories behind subscription paywalls was upsetting. It used to be a ten out of ten before that change.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2025
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