Mohamed-Lotfy - PeerSpot reviewer
L2 Cloud Ops Engineer at Orange
Real User
Top 20
A stable OS, quick to install, and easy to scale
Pros and Cons
  • "Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues."
  • "Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier."

What is our primary use case?

We host Red Hat Enterprise Linux on our VMware Cloud and manage our customers' machines.

How has it helped my organization?

Red Hat Enterprise Linux machines are more stable than Windows machines.

Red Hat Enterprise Linux helps to avoid cloud vendor lock-in.

What is most valuable?

Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues.

What needs improvement?

Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,976 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for around four years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux can be easily scaled on a virtual machine.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I was not involved in the initial deployment but it was straightforward. The deployment took around 15 minutes per machine.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

I recommend using Red Hat Enterprise Linux over an open-source OS because it offers better support.

Red Hat Enterprise Linux requires minimal maintenance.

Red Hat Enterprise Linux is a reliable solution and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Senior System Admin at Tepco-Group
Real User
Top 5
Highly reliable, easy to deploy, and excellent support
Pros and Cons
  • "We have support. If we have any issues with the distro, we can call their support team."
  • "Network management can be easier. It is getting more complex."

What is our primary use case?

It is for binding servers. It is for web servers, such as Apache and NGINX, and KVM virtualization.

How has it helped my organization?

We have servers running all time. We have not had any issues with Red Hat Enterprise Linux. We have had issues with Microsoft products over time. Because of the updates, we had downtime, but that is not the case with Red Hat Enterprise Linux.

It has been very productive for our organization. We have an online client buying or purchasing products from our website, which is available 24 hours.

Red Hat Enterprise Linux is good when it comes to building with confidence and ensuring availability across the infrastructure. I would rate it a ten out of ten in terms of stability and reliability. In the case of our web server, I have had availability issues with Microsoft, whereas, with Red Hat Enterprise Linux, we have not had many such issues. There has been only 1% downtime, whereas, with Microsoft, we have had a lot more downtime.

What is most valuable?

We have support. If we have any issues with the distro, we can call their support team. We have reliable packages from Red Hat.

What needs improvement?

Network management can be easier. It is getting more complex. They can also give more customization for the CLI.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux for six years.

What do I think about the stability of the solution?

It is very stable. We have three websites running on Red Hat Enterprise Linux.

It works fine. We have had servers running for ten years. We have been just updating them, and we have not had any issues or downtime.

What do I think about the scalability of the solution?

It is scalable. We can upgrade it, and the upgrades do not impact the product.

We have a team of five people who are using this solution.

How are customer service and support?

We have premium support. It is excellent. We have not interacted a lot with their support. We have almost five engineers working in the team, so we did not have to contact them a lot. We did have any major issues with the hardware or software. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also use CentOS for educational purposes. Support and regular updates are advantages of Red Hat Enterprise Linux over others. 

For directory servers, we always use Microsoft because it is easy to manage and easy to control. Implementing and managing domain controllers on Microsoft is easy, and we can apply policies by groups (GPO).

How was the initial setup?

Its deployment is very easy. It does not take long. Its maintenance is also easy. We can expand the storage for the operating system or the web server.

What other advice do I have?

To those looking into implementing Red Hat Enterprise Linux, I would advise making use of Red Hat's community. 

Red Hat Enterprise Linux has had some impact in terms of security, but we have other security measures and procedures. We have not used SELinux and other embedded security features of Red Hat Enterprise Linux.

I would rate Red Hat Enterprise Linux a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,976 professionals have used our research since 2012.
Mohammed Shariff - PeerSpot reviewer
Cloud Consultant at a tech vendor with 10,001+ employees
Real User
Top 20
Resilient, cost-effective, and has good support
Pros and Cons
  • "With regard to security, most companies are moving towards the black box approach and Red Hat. It's much more secure compared to the other vendors."
  • "Red Hat Enterprise Virtualization isn't up to the mark as compared to VMware and Hyper-V, but they're moving everything on OpenShift for containers and virtual machines, which is stable. If you go into the virtualization layer, they still need to improve a lot of things, but with regards to OpenShift, containers, Docker, and other things, they are doing well."

What is our primary use case?

We've implemented OpenShift on top of OpenStack. It's a Red Hat OpenStack environment, which is the virtualization layer, and then OpenShift is for the cloud technologies.

It's currently on-prem on a private cloud. In the future, we might utilize a public cloud if the government approves that. Currently, the banking industry isn't allowed to go to the public cloud.

How has it helped my organization?

There is a big move towards digital banking. They prefer to have their solution up and running as soon as possible when the request comes in. They have to have the libraries and all the containers up and running. In a couple of minutes or seconds, they have their whole infrastructure up and running.

With regard to security, most companies are moving towards the black box approach and Red Hat. It's much more secure compared to the other vendors.

What is most valuable?

There's consistency, and it's resilient as well.

With regards to OpenShift, everything is related to cost. If you need a vanilla OS, you have to spend a lot on the licensing that is tagged. You have to spend on the infrastructure and the licensing on a core basis, and whatever is required on your containers, you just have to give minimum hardware specs.

What needs improvement?

Red Hat Enterprise Virtualization isn't up to the mark as compared to VMware and Hyper-V, but they're moving everything on OpenShift for containers and virtual machines, which is stable. If you go into the virtualization layer, they still need to improve a lot of things, but with regards to OpenShift, containers, Docker, and other things, they are doing well. 

For how long have I used the solution?

We've been using it for three to four years.

What do I think about the stability of the solution?

Compared to Windows and other operating systems that I've used, it's stable. 

What do I think about the scalability of the solution?

I'd rate it a nine out of ten in terms of scalability. We have plans to increase its usage in the future. Our infrastructure will be able to scale. We have a plan to grow it every three years.

How are customer service and support?

Their support is very good. Most of the things are already listed in their knowledge base. Support cases are only raised when you end up with any critical situation. I'd rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've used Windows, Solaris, and AIX. The reason for switching to it was that everything is moving to the black box. People want everything to be secured. We got a lot of updates on Red Hat, and it was doing very well in the market.

How was the initial setup?

It was very straightforward. When we did the proof of concept, we had everything ready within two or three days, and then the engineers who came to deploy it did it in a day's time once we had all the infrastructure up and running. This was just for the proof of concept.

With regard to the implementation, they had a timeline, and they did deliver before the timeline.

It has been deployed on Nutanix as well. They are present even in the marketplace for AWS. It's a straightforward installation. They have two categories: UPI and IPI, and the installations are very straightforward, but it requires a lot of expertise if you want to deploy it on a public cloud.

What about the implementation team?

It was implemented by Red Hat. In terms of maintenance, it does require maintenance, but once it is highly available, it's easily done.

What was our ROI?

We've seen an ROI. It has had cost benefits. 

It has saved us money. We did a proof of concept with the VMware Cloud Foundation and OpenShift. We saw the feasibility and how fast it can be deployed. There were a lot of considerations. We evaluated it from all perspectives. Compared to the VMware Cloud Foundation, we noted that it was just 50% of the cost. If you go for VMware, they charge you on a core basis, and the licensing costs are huge. You'll have to spend on Microsoft licensing, and then you'll have to spend on the OS as well. Comparatively, it's much cheaper.

What's my experience with pricing, setup cost, and licensing?

We purchased it directly from Red Hat. Compared to open source, it's very pricey, but you get the support, which makes it much better.

What other advice do I have?

You have to deploy it and evaluate it. You can see that there's a lot of difference compared to other operating systems. It also depends on where exactly you're going. There are mainframes and other different places where you can deploy it. Even on the mainframe, it makes a lot of difference.

With Red Hat, there are a couple of things you need to consider while building your infrastructure. You need to have good hardware, and you need to have a compatibility matrix to be able to have a stable environment. It has to be tested in a proper way, rather than deploying it on any box.

In terms of the golden images created by the image builder tool, we have vendors who come with their solutions. They come with the containers, and they deploy them. Most of them are using GitHub, and we just provide the infrastructure. From a technical perspective, there's a solutions department that's into APIs. They handle everything, and we just provide the infrastructure.

Overall, I'd rate it an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:
PeerSpot user
Engineer at Health E Systems
Real User
Is easier to manage because it can scale to a large amount and be managed across many platforms
Pros and Cons
  • "OpenShift is the most valuable feature because it can be used to create applications on the fly."
  • "The UI is not user-friendly and has room for improvement."

What is our primary use case?

I use Red Hat Enterprise Linux for web application support, mainly OpenShift.

Azure is the cloud provider.

How has it helped my organization?

Red Hat Enterprise Linux is easier to manage because it can scale to a large amount and be managed across many platforms. This can lead to cost savings for our organization.

Red Hat Enterprise Linux has reduced the amount of management required on the Windows side.

Red Hat Enterprise Linux is extremely resilient because it is much more secure.

Red Hat Enterprise Linux's day-to-day functionality is very easy.

Red Hat Enterprise Linux has helped our organization save money by not requiring large-scale virtual machines, resources, or images.

What is most valuable?

OpenShift is the most valuable feature because it can be used to create applications on the fly.

What needs improvement?

The UI is not user-friendly and has room for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for six years.

What do I think about the stability of the solution?

I am impressed with how extremely stable Red Hat Enterprise Linux is.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux's scalability is excellent.

How are customer service and support?

Technical support is quick to respond, but sometimes tickets can get stuck in tier one for a while before they are escalated.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Windows but switched to Red Hat Enterprise Linux for cost savings.

How was the initial setup?

The initial setup is straightforward. We can copy and paste any templates we need into the environment.

What was our ROI?

We have seen a return on our investment simply from receiving timely support when needed.

What's my experience with pricing, setup cost, and licensing?

We purchased the Red Hat Enterprise Linux license via Azure and the vendor.

Which other solutions did I evaluate?

We evaluated CentOS but ultimately chose Red Hat Enterprise Linux because of the support.

What other advice do I have?

I give Red Hat Enterprise Linux a nine out of ten.

When evaluating operating system options, keep in mind that Red Hat offers the best support.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Systems Engineer
Real User
Server deployment automation has helped with our infrastructure-as-code approach, decreasing deployment times
Pros and Cons
  • "The most valuable features are stability and supportability... You want to have something that's up and running and stable, something that's not going to crash. But if we do have an issue, we can get somebody for technical support who can help us work through the problems."
  • "Red Hat's standard deployment is with Satellite and Kickstart, but we're looking at other options to help speed it along. We do have a mix of bare metal and virtualized servers and it's easier to spin up in the virtualized world versus bare metal. That's why we're looking at some options outside of Red Hat, for the bare metal."

What is our primary use case?

We're using it to support security applications. We also use it for various infrastructure aspects, such as hosting Satellite or Ansible Automation or Confluence. We have a mix of different apps running on it.

How has it helped my organization?

Our improvement as an organization, from using RHEL, has been the ability to take the stance of an infrastructure-as-code approach. We've seen that with automation of server deployment, getting them spun up a lot faster. Traditionally, the environment was using Satellite and Kickstart. Regardless of whether we were bare metal or virtual, it could take a couple of hours to Kickstart a server. Moving to infrastructure-as-code and deploying a server takes about 10 minutes until it's ready to use. It's a lot faster.

In addition to Satellite, we're using Ansible Tower. Those are the only ones we're paying for. We use other products, like Red Hat IDM for identity management but that's part of RHEL. When it comes to the integration between these products and RHEL, we're able to use Satellite for our dynamic inventory, with Ansible to help deploy new servers or manage servers, and we use Ansible Tower to patch our servers. Everything works pretty well.

That integration has helped to improve things compared to how they were when I got here. For example, we have a more automated process for patching. As we develop it and work through issues, we hope it will be more of a pipeline and a lot easier and faster, compared to how it was done before. Similarly for building servers, now that we're able to use Satellite as our dynamic inventory, we're able to run Ansible, whether it's predefined playbooks or ad hoc, without having to do something manually or maintain an inventory file.

We also use the AppStream feature in some cases. We have a couple of applications that require different versions, and we're able to install it and it makes the requirements for those specific applications.

What is most valuable?

The most valuable features are

  • stability
  • supportability.

Those have been the two common and important features over the years. They're pretty equal. You want to have something that's up and running and stable, something that's not going to crash. But if we do have an issue, we can get somebody for technical support who can help us work through the problems.

As for the consistency of application and user experience, we spin it up and almost forget about it. It just does what it's supposed to do, regardless of the underlying infrastructure. It's all good and there are no issues as far as supporting applications or things crashing go. Because it's doing what it's supposed to do, it's not a source of concern.

And similarly, there are no issues when it comes to deploying current applications and emerging workloads across bare metal, virtualized, hybrid cloud, and multi-cloud environments. We just have to take note of whatever the requirements are for the application we're deploying, to make sure requirements are met, and then build a server based on those requirements.

In this environment, I'm not doing any cloud work, but in my last environment we did do a bunch of public and private cloud and we had no issues there. It worked fine and as expected in AWS and OpenStack. We were doing infrastructure-as-code in that environment as well. We would create an image-base, whether for AWS or OpenStack, and then we would automate the deployment again, using Terraform and Ansible for configuration. It made deployment of cloud-based workloads relatively quick.

What needs improvement?

My biggest issue right now is Red Hat Consulting and trying to use some of their services to help get us going. Technically, they're good, but we seem to have issues with scheduling.

Also, we initially deployed it with Red Hat Satellite. We're now moving more to automation using Terraform within VMware, to automate the clone and then follow up with Ansible to configure. Red Hat's standard deployment is with Satellite and Kickstart, but we're looking at other options to help speed it along. We do have a mix of bare metal and virtualized servers and it's easier to spin up in the virtualized world versus bare metal. That's why we're looking at some options outside of Red Hat, for the bare metal. We'd like something that we can use to build a server a lot faster, as well as address network latency issues.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) since version 4 or even before that, since 2000 or 2001, before it was RHEL.

What do I think about the stability of the solution?

In the environment I'm in right now, we've never had any issues. It's very stable. 

In another environment that I worked in, we had some Oracle Databases, but that wasn't really an issue with the operating system. It was more an issue with some configuration items between the database and the OS. And that was about four years ago.

What do I think about the scalability of the solution?

In the last company I worked for we were deploying a PasS environment, where we were doing some stuff with containers, and RHEL worked well. In my current environment, it's more of an application base but, again, it seems to scale. Both have worked fine.

How are customer service and support?

Red Hat's tech support has been pretty good. I'll open up a ticket to see if I can get information from Red Hat when I don't have the time to find it on my own. But 99 percent of the time we get great support and we're able to get the answers that we need.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. We do a bunch of dev work and there is some free dev licensing out there that's great for doing proof of concept work. When that was brought out a couple of years ago we heard about it, but it didn't seem to have been communicated to our Red Hat representative. We would ask him about it and it seemed that they were confused. 

But the cost has been pretty stable over the years for what you get.

We figure out what we need for servers, make our purchase, and then manage it all in Satellite. We just make sure we're using what we pay for.

Which other solutions did I evaluate?

In the past, I've used other versions of Unix, such as Solaris and HP-UX, as far as paid versions go. In other environments we also used community versions, like CentOS and Oracle Linux

Oracle Linux would probably be the closest thing to a paid solution, although I think it's free. But using Oracle Linux wasn't a good experience. Dealing with Oracle support was not the best. Maybe it has improved, but it just wasn't the same as Red Hat support.

What other advice do I have?

Times have changed from when I first started using it. Back then it was just a matter of putting a CD in and installing it. One of the companies I worked for did a lot of homegrown stuff and I used their tools that were like Kickstart. Now it is all automation with infrastructure-as-code. The complexity of deployment is about the same. Some of what we're doing to deploy stuff is outside of Red Hat and it's a matter of finding what tools are available.

We're in the process of deploying something right now where we have different versions of Python. That's the only use case we have with multiple versions on the same server. I don't expect any issues, but it's still early in that deployment.

We have three people dedicated to maintaining the infrastructure environment that we work in. That includes managing Linux servers, the applications that go with them, and dealing with day-to-day tasks like patching. It's the typical life cycle maintenance functions: break/fix, dealing with hardware issues, deploying new applications, and maintaining a VMware environment.

The reason we're using it is because it's stable and we know we can get support. I know there are other versions of Linux, ones that I've used, but I've never experienced the kind of support with those versions that Red Hat has provided. Red Hat is a stable Linux solution provider.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Middleware and applications specialist at FABIS bvbb
Real User
Top 20
Facilitates our compliance with security standard certifications.
Pros and Cons
  • "The integration with Oracle is the most valuable feature."
  • "The patching process with Red Hat is disruptive and not very cost-effective."

What is our primary use case?

We use Red Hat Enterprise Linux as our core operating system for hundreds of our critical systems including our databases, complete middleware, and over 500 VMs.

How has it helped my organization?

The portability of applications and containers built on Red Hat Enterprise Linux is exceptionally high due to the utilization of Java as the middleware and Oracle as the database. This enables seamless portability across various platforms, regardless of the specific infrastructure employed. As long as Oracle continues to provide support for a particular platform, the applications and containers can operate effectively on that platform. Therefore, the decision regarding the deployment platform rests solely with the company's preference.

The consolidation into a single operating system has brought about significant improvements. Previously, companies often had to manage three or four different operating systems, which was not only costly but also inefficient. With a unified operating system, we can now streamline operations and reduce the number of teams required for maintenance.

Red Hat Enterprise Linux facilitates our compliance with security standard certifications. We receive daily reports and recommendations specifically for applying security patches and related measures.

Red Hat Enterprise Linux is the most used Unix platform in the cloud. We can build with confidence knowing that it is available across physical, virtual, and cloud infrastructures.

What is most valuable?

The integration with Oracle is the most valuable feature.

What needs improvement?

The patching process with Red Hat is disruptive and not very cost-effective. This is why I would like to switch to Oracle Linux, which allows for security patching on a running system. This is a significant advantage of Oracle Linux over Red Hat. With Red Hat, we have to shut down all of our machines at least four times a year for large patches. Oracle acquired the technology for applying these online patches from MIT, and this technology is integrated into Oracle Linux. This allows for systems to be patched without disrupting the work of employees and their organization, which is a major improvement over Red Hat's patching process.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for over ten years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is a stable operating system. In most cases, the issues we have encountered have been related to hardware, not the operating system itself.

What do I think about the scalability of the solution?

Scaling Red Hat Enterprise Linux is easy. We have clusters and simply need to add machines to those clusters to scale.

We have more applications being added all the time.

Which solution did I use previously and why did I switch?

Previously, we used HP for our database site before transitioning to Red Hat Enterprise Linux. As we were already utilizing Red Hat Enterprise Linux for our applications, it proved to be a more optimal choice for our database site as well.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the support and features.

The distinguishing feature between open-source competitors and Red Hat Enterprise Linux is the comprehensive support that Red Hat Enterprise Linux provides. Red Hat Enterprise Linux no longer faces competition from HP and Digital in terms of support services, as these companies have ceased offering their solutions. IBM remains the sole competitor, but they recently acquired Red Hat, essentially consolidating the support landscape.

What other advice do I have?

I would rate Red Hat Enterprise Linux eight out of ten.

Numerous open-source Linux operating systems are available, but Red Hat Enterprise Linux provides robust support and a stable platform for large organizations that would benefit from the support.

Organizations should base their decision on which operating system to use for their specific requirements. For Windows or Oracle systems, the corresponding OS should be chosen for support reasons. For Unix systems, Red Hat Enterprise Linux provides the best support.

When I first used Linux 1.0 over ten years ago, I was surprised at how well it worked. I never expected it to become so successful that it would surpass all the major Unix systems, but that is exactly what happened. Today, Linux is used for a wide variety of applications, regardless of the platform. This is due to its exceptional scalability and the low cost of hardware.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
System Administrator at a government with 501-1,000 employees
Real User
Rock solid, secure, and good documentation and support
Pros and Cons
  • "I like most of the features. I like its stability. I like its views. It provides a very stable environment."
  • "The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention."

What is our primary use case?

We have an older environment with a lot of servers. They are development servers for a lot of in-house development. We have a lot of things. We have Ruby on Rails, Java, and a lot of Oracle applications

Red Hat Enterprise Linux is mostly on-prem in my current job. In my previous jobs, we have had it on AWS or Azure.

How has it helped my organization?

Red Hat Enterprise Linux's built-in security features are good when it comes to simplifying risk reduction and maintaining compliance. It is something that they do very well. It is one of the reasons why we like running it. It is rock solid in all areas. Red Hat does a really good job of keeping on top of vulnerabilities and making the patching process easy.

Red Hat Enterprise Linux has impacted our uptime and security. We have had no breaches, and our systems are usually up.

Red Hat Enterprise Linux has not yet enabled us to achieve security standards certification because that is not a requirement for where we are, but I am pretty confident that we would meet those standards. Our security teams are usually chasing problems on the other side of the house.

What is most valuable?

I like most of the features. I like its stability. I like its views. It provides a very stable environment. There is not a lot of downtime. There are not a lot of issues. Primarily, we are deploying things and configuring things, and occasionally, we add new things for developers as needed, but it does not require much troubleshooting or break fixing. That is rare.

The knowledge base offered by Red Hat Enterprise Linux is another thing I like about it. It is particularly easy to find an answer to your problem online. There is very good documentation, very good user communities, and good support when you need it.

What needs improvement?

The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention. I do not know how they can get rid of that, but it is cumbersome in an environment where you have hundreds or thousands of servers.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years.

How are customer service and support?

I would rate their support a nine out of ten. I just do not give tens. I am sure there are some areas where they can improve, but they are good. They are responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have got experience with Windows and Solaris before that. Red Hat Enterprise Linux is my favorite. With Solaris, that stream stopped a long time ago, but Red Hat Enterprise Linux has all of the nice things about it, and they have continued to develop and build many new things. For instance, when you had to patch on a Solaris box, you had to take the server down into single-user mode and apply the patching. I like it better than Windows in every way. It is more intuitive to me. I like that I can do more things from the command line. It is easier to automate things.

How was the initial setup?

I have been involved in the upgrades and some migrations for migrating things from Solaris. We also had CentOS, which was converted to DevStream, so we have had to change those to Red Hat. The upgrades and migrations were not terribly difficult. Usually, the tools were there. We called support when we ran into problems, but for the most part, it worked.

I have used Convert2RHEL. It was a bit helpful. It did the job.

We mostly use Ansible for deployment, patching, and managing the system in general. Our experience has been good. I am looking at some of the newer things they have at the conference that we have not had a chance to play with, but it meets our needs.

What was our ROI?

We have seen a return on our investment. We are able to do what we need to do without any problems or interruptions, and we are able to do it quickly.

What's my experience with pricing, setup cost, and licensing?

For me, it is not too bad, but my company pays the bill, so I do not worry too much about it. 

What other advice do I have?

I would rate Red Hat Enterprise Linux a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Director (PRC) at Talawa software
Real User
Protects from ransomware attacks and significant data loss, but its operating system configuration could be improved
Pros and Cons
  • "The most valuable features of Red Hat Enterprise Linux are its stability and resilience in that we rarely have to take down the systems completely to patch them."
  • "The solution's operating system configuration and function selection could be improved."

What is our primary use case?

We use Red Hat Enterprise Linux as an operating system for hosting Oracle databases.

How has it helped my organization?

Compared to Windows as a server operating system, Red Hat Enterprise Linux seems more secure, and we've had fewer intrusions onto our systems. That one, for us, is the single most important thing. In a few instances where we've had intrusions, we've been able to detect them very quickly and get patches that fix those security holes very quickly, thus preventing further intrusions.

In the cases of clients I've worked for, I've never been involved in a ransomware attack or a significant reportable data loss. That is why we continue using either Red Hat Enterprise Linux or Oracle Linux.

What is most valuable?

The most valuable features are its stability and resilience in that we rarely have to take down the systems completely to patch them.

What needs improvement?

The operating system configuration and function selection could be improved. Configuring the operating system and selection of options takes a lot of expertise. I'm now going to retire, and I've been doing this for many years. Trying to train people to make those choices is proving to be difficult. However, to get applications to run efficiently in those environments, those selections are absolutely crucial.

Red Hat Enterprise Linux should include simpler storage management.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 20 years.

What do I think about the stability of the solution?

I rate Red Hat Enterprise Linux a nine out of ten for stability.

What do I think about the scalability of the solution?

No system is infinitely scalable in a linear manner. As you scale up anything, the fact that you're scaling adds overheads. If I were to compare Red Hat Enterprise Linux to Windows, I would give Windows a seven because you run out of scalability much faster on the Windows side.

I rate Red Hat Enterprise Linux a nine out of ten for scalability.

How are customer service and support?

Red Hat Enterprise Linux's technical support team is not that great.

How would you rate customer service and support?

Negative

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is expensive, but it's hard to quantify. Oracle doesn't have a license. You just download Oracle software and use it, but their support is way more expensive. So they're about the same. With these types of operating systems, you need to have some support. With Red Hat Enterprise Linux, you need to pay a massive upfront licensing fee in order to get support. You don't have to pay a licensing fee for Oracle, but then you pay a massive support fee to get the support.

They're about the same overall. I don't really make that choice for my clients. I ask them to ensure that they do have some support from someplace. If they suffer a breach and need someone to help fix the problem, they should have something up and running when it happens instead of running around trying to arrange it.

What other advice do I have?

Most of my clients have particularly sensitive information. We tend to run on-premises rather than the cloud because of security issues for those highly sensitive databases. We disconnect those databases from the internet so they are ultimately secure. That is something that you cannot do in the cloud.

Red Hat Enterprise Linux doesn't have any particular standout security features, which the other Linux tools don't have. I've also used the Oracle version of Linux, which seems very similar to Red Hat Enterprise Linux. Both seem to be as secure as the other. If I have to give a score in relation to stability, Oracle's version of Linux might be slightly more stable than Red Hat Enterprise Linux.

All the customers I've worked for have been using those operating systems for a long time. For instance, one of our customers has been using Red Hat Enterprise Linux since it was first available over 20 years ago. A return from that is difficult. They were using Unix rather than Linux. The applications they ran were ported from those environments, and migrating them to Red Hat Enterprise Linux was relatively painless. We did those migrations back in 1995 to 1997.

We tend to use the environment for running databases. So, we have very few real users directly connecting to the system. The people who connect to the system do so by applications.

We haven't needed any maintenance for a long time. My last company was a large organization, and we had the internal expertise to provide support. Some net contributors have fixed bugs themselves and contributed those bug fixes back into the Linux open-source community. It was a huge organization, and its IT department was as big as some software consultancies.

Overall, I rate Red Hat Enterprise Linux a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: April 2024
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.