Our main use cases for Red Hat Enterprise Linux (RHEL) include our shift from VMware Tanzu container platform to OpenShift container platform about three to four years ago. We are also starting to use the Ansible platform to automate some networking.
Software Engineer at Dell Technologies
Effective automation and seamless integrations drive successful transitions
Pros and Cons
- "The customer service and technical support for Red Hat Enterprise Linux (RHEL) are very responsive."
- "Red Hat Enterprise Linux (RHEL) scales excellently with the growing needs of my company."
- "One of the tools I'm examining is the automation platform, and it appears there is still room for improvement since it is relatively new."
What is our primary use case?
How has it helped my organization?
One of the main benefits was that we were able to integrate with Github and minimize deployment to minutes versus days.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I find most valuable is the Ansible automation platform, which is very user-intuitive, and there is abundant documentation and guidance available.
Red Hat Enterprise Linux (RHEL) helps us resolve many automation issues that we are facing now, as we attempt to automate setups and restore through Git and integrate with GitOps. It is working for us, and we are still in the deployment phase. We have been working closely with Red Hat, and it has been effective.
What needs improvement?
Currently, I don't have any specific improvements in mind for Red Hat Enterprise Linux (RHEL). One of the tools I'm examining is the automation platform, and it appears there is still room for improvement since it is relatively new. Red Hat is working on this, and it will improve, though there are some bugs present.
To make Red Hat Enterprise Linux (RHEL) a perfect ten, improvements could come from newer features and software additions, such as Ansible. They are transitioning from Galaxy to the automation platform, which is new and has some issues, but this is expected. As the platform matures, it will continue to improve.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,350 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for approximately three to four years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is very stable. We have been running it for approximately three to four years as our main container platform, and support is excellent. We can get people on the phone, and the response time is great. We haven't had to address any major issues.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales excellently with the growing needs of my company. It is easy to scale. With our OpenShift platform, downtime is close to zero when it comes to upgrades or scaling, and it is very easy for us, especially when integrating with GitHub.
How are customer service and support?
The customer service and technical support for Red Hat Enterprise Linux (RHEL) are very responsive. I would rate them a nine out of ten.
How was the initial setup?
We are deploying Red Hat Enterprise Linux (RHEL) on-premises. I have been involved in many Red Hat Enterprise Linux (RHEL) upgrades or migrations to on-premises, and it is straightforward. The documentation and how-to guides make it very simple.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) from a technical perspective is minimal downtime for end users.
Which other solutions did I evaluate?
Red Hat Enterprise Linux (RHEL) is superior to other solutions I've used in the past, such as VMware, primarily due to cost savings, which was our main reason for migrating.
What other advice do I have?
When managing Red Hat Enterprise Linux (RHEL) systems regarding provisioning and patching, we use a cluster environment, so everything is cluster-based, and we use GitHub to perform upgrades and patches almost seamlessly with no downtime.
Our upgrade and migration plans to stay current with Red Hat Enterprise Linux (RHEL) involve upgrading our clusters. Red Hat Enterprise Linux (RHEL) has helped us to mitigate downtime and lower risk with zero downtime achievement.
I rate Red Hat Enterprise Linux (RHEL) an eight out of ten overall, as I am still relatively new to it on an enterprise level, having previously worked on standalone systems.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Founder & Chief Executive Officer at Peperina Software
Comes with huge community, organization support, and constant enhancements
Pros and Cons
- "Red Hat is a good partner for us, and the service and support guides are really valuable for understanding and improving our knowledge in this area."
- "The stability and quality of their service are very good."
- "I believe they need to improve in terms of compatibility between services. I know that it's difficult to follow the different versions and maintain compatibility."
What is our primary use case?
Our use case involves modernizing applications for our clients. We take the application, extract the main functions and features, and modernize them to have those features in the cloud with a new customer experience. One way to do this is to prepare a new platform or solution in the cloud. Then we get the data from their on-premise services and move this data to the cloud.
We mainly have customers from the public sector, telecommunications, and fintech, and these customers require many systems to modernize because most of them are 15 or 20 years old, and that's why they need to modernize for a better customer experience and journey.
What is most valuable?
It's almost a standard for us because all of the infrastructure in the cloud is based on Red Hat Enterprise Linux. We are using OpenShift as an orchestration platform. We work with several orchestration platforms, such as Kubernetes and EKS from AWS. In the case of Red Hat, we are using OpenShift. The main feature of OpenShift for us is the continuous integration, continuous delivery, and security; the granularity of security is important for us. They have a lot of features on top of Kubernetes.
Red Hat is a good partner for us, and the service and support guides are really valuable for understanding and improving our knowledge in this area.
The main benefit of Red Hat is the huge community. They are delivering better quality by constantly updating and adding features for different products. The stability and quality of their service are very good.
What needs improvement?
I believe they need to improve in terms of compatibility between services. I know that it's difficult to follow the different versions and maintain compatibility. For example, in OpenShift, they have several internal tools that are not completely compatible with the product, and that's an area they need to work on. Supporting different versions and ensuring compatibility between these versions is necessary for us to continue putting effort into this.
For how long have I used the solution?
We started on-prem about 15 years ago, and we have been working with Red Hat Enterprise Linux on the cloud for five years.
What do I think about the stability of the solution?
The quality of their services is high because they have people internally working on improving features every day.
How are customer service and support?
Red Hat is a good partner. I would rate their support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Two of our clients switched to Red Hat because they have support from the organization. The management of their products, in terms of documentation and processes for installation and configuration, is well-documented. It's not like other open-source products in the market that lack the full support of an organization. This is the main reason they pay for licenses or subscriptions; there's an organization behind the products supporting them.
How was the initial setup?
Upgrades or migrations are pretty straightforward and not complex, according to our experience.
What about the implementation team?
We require a small team of between three and five people for upgrades or migrations. For such projects, we mainly have developers and cloud engineers. For the data itself, we also have data engineers.
What's my experience with pricing, setup cost, and licensing?
Pricing is sometimes an issue for our clients because it's not a cheap solution. The different licenses have a high cost, and perhaps they could improve by offering different kinds of discounts or lowering the price to make this solution more appealing compared to other cloud providers.
What other advice do I have?
Moving workloads between centers depends on the knowledge of the data and the frequency of synchronization. It depends on different factors, but normally, it is a matter of knowledge about the data structure and the different mechanisms and techniques for moving this data. It's not only a matter of tools; it's related to understanding how the data is structured and how often it changes.
We don't manage Red Hat Enterprise Linux (RHEL) for provisioning and patching because we work with the cloud directly. These services are managed by AWS.
We move workloads between on-prem and the cloud using Red Hat Enterprise Linux. For this, we are using other tools, such as Divisio, which is also supported by Red Hat. We have Apache NiFi and Kafka for messaging delivery and integration between the services.
If you have a multi-cloud strategy, Red Hat is a better fit. However, if you only use one cloud service like Amazon or Google, I'm not sure if Red Hat provides great benefits compared to the cloud provider. Our clients have had only one cloud provider.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,350 professionals have used our research since 2012.
Snr Manager Systems Infrastructure at a financial services firm with 5,001-10,000 employees
Simplifies operations and offers high stability and ease of use
Pros and Cons
- "The simplicity of patching Red Hat Enterprise Linux is most valuable."
- "I would rate Red Hat Enterprise Linux a nine out of ten because of the support, stability, and ease of use."
- "Identity management could be simpler. Red Hat Enterprise Linux has Identity Manager, but it is not as simple to use as Microsoft Windows Active Directory."
- "Upgrading from one version to another can be a bit complex. It is sometimes an issue because of multiple compatibilities."
What is our primary use case?
We mainly use Red Hat Enterprise Linux for general applications. We have Red Hat Enterprise Linux for identity management. We use it for NTP services. Most of the bank services that run on Linux run on Red Hat Enterprise Linux. Our core applications include bank cards solutions.
How has it helped my organization?
It is a stable operating system, and that is why we use it. We have many team members who understand how to use Red Hat Enterprise Linux, so it's much easier to use this version of Linux to deploy services.
There is ease of use. A lot of resources are available online if the team wants to understand something. There is also the ability to use various automation tools to run multiple tasks.
For risk reduction and compliance, we have CIS benchmarks. There are various configuration files that we are able to update and change. Using the benchmarks available from CIS, I can have a template and automate that across multiple machines using automation features such as Ansible. When examining permissions for file systems, enabling login, and enabling file integrity, these are the items we would use for security.
What is most valuable?
The simplicity of patching Red Hat Enterprise Linux is most valuable. We just use the DNF update. We use the Red Hat satellite for our patch repositories, which is quite simple. I look at it at an infrastructure level because I'm in the infrastructure team, not in the application team.
The knowledge base is good. When we troubleshoot or have issues, we go to the Red Hat website. There are a lot of documented issues. They have a good knowledge base.
What needs improvement?
Identity management could be simpler. Red Hat Enterprise Linux has Identity Manager, but it is not as simple to use as Microsoft Windows Active Directory.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux for a very long time, approximately 15 years.
What do I think about the stability of the solution?
It is stable. I would rate its stability a nine out of ten.
So far, I have not been affected by significant issues in terms of security.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable, so I would rate its scalability a nine out of ten.
We are using it across two sites. We have 6,000 people.
How are customer service and support?
I have contacted tech support of Red Hat Enterprise Linux for some questions. Their tech support is quite good compared to other companies.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before working with Red Hat Enterprise Linux, I used CentOS and Microsoft Windows. While comparing CentOS with Red Hat Enterprise Linux, I see stability as an advantage; Red Hat Enterprise Linux is quite a stable operating system.
How was the initial setup?
I have done cloud deployments and upgrades.
It does not require a lot of maintenance. For managing Red Hat Enterprise Linux systems, when it comes to provisioning and patching, we use Ansible, which allows us to patch multiple machines. We normally use Red Hat Insights. Once we configure our machines to talk to Red Hat Insights via Red Hat Satellite, it can tell us the vulnerability status of various machines in the environment. Then, we can decide which machines are most vulnerable and patch accordingly. We can use automation tools such as Ansible to run various patches across the environment.
We have used Leap to do the upgrades from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. Red Hat Enterprise Linux 7 was going end of life. Upgrading from one version to another can be a bit complex. It is sometimes an issue because of multiple compatibilities. You need someone who is a bit skilled on the operating system.
What about the implementation team?
We did the deployment ourselves, not through an integrator, reseller, or consultant.
We have four people involved in maintenance because we have many servers.
What's my experience with pricing, setup cost, and licensing?
The cost of Red Hat Enterprise Linux is reasonable.
What other advice do I have?
I would recommend it for mission-critical applications. It's a good operating system to run mission-critical applications.
I would rate Red Hat Enterprise Linux a nine out of ten because of the support, stability, and ease of use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at Dev One Pro Services
Offers commercial support and a well-developed ecosystem
Pros and Cons
- "The setup is pretty simple and very straightforward."
- "Recently, Red Hat did a strange thing where they took over the CentOS project and changed several things in their pipeline. I don't believe that I, or the vast majority of Linux systems engineers out there, are fans of their development process for the operating system."
- "The only reason that I, or anybody else, uses Red Hat Enterprise Linux is because it offers commercial support. That is it."
What is our primary use case?
I typically use Red Hat Enterprise Linux (RHEL) in my federal government contracts. Federal government customers are the only ones that use Red Hat Enterprise Linux.
Most government agencies use Red Hat Enterprise Linux because they have a requirement for commercial support. That is the only reason why Red Hat Enterprise Linux gets used over any other Linux distribution.
What is most valuable?
The only reason our clients use Red Hat Enterprise Linux is because Red Hat offers commercial support.
Red Hat Enterprise Linux is a solid product. They have decent support, although not the best. They have a good knowledge base and a well-developed ecosystem.
What needs improvement?
Recently, Red Hat did a strange thing where they took over the CentOS project and changed several things in their pipeline. I don't believe that I, or the vast majority of Linux systems engineers out there, are fans of their development process for the operating system.
The way that Red Hat used to work was that they had a free version. It was the community version called CentOS. Everything that Red Hat developed, they backported to the CentOS community. About four or five years ago, they took over the CentOS community and they killed off CentOS. They were pushing the Red Hat Enterprise Linux stream variant, which was supposed to be the replacement. I wish they would just go back to the way it was before. I do not like the new development process and the new hierarchy. The vast majority of people in the Red Hat open-source community also do not care for it much.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since its inception. I started using Red Hat Linux in 1999, but I do not remember what year it became Red Hat Enterprise Linux.
How are customer service and support?
They are typically slow to respond. I feel their first-line support is lacking in knowledge.
Their knowledge base is pretty decent. It is pretty standard. Linux is such a mature product now that the knowledge bases for all the major distributions, even the open-source free ones, are so vast. I do not know if any Linux distribution offers any real advantage over others when it comes to the knowledge base.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with all operating systems. I have been doing this for 30 years. In the military, I was a Windows and Linux systems administrator. I was using Solaris Unix back then. I have been using Windows for about 30 years, and then I have used all Linux distributions such as Ubuntu, Debian, Red Hat, Mandrake, Yellow Dog, etc. If there is a Linux distribution out there, I have probably used it in a project somewhere.
The only reason that I, or anybody else, uses Red Hat Enterprise Linux is because it offers commercial support. That is it.
The Red Hat package management system is inferior to most other package management systems in the Linux world, mostly to the Debian-based ones that used the App system versus the Red Hat RPM package management systems. Red Hat is also not as unified or as streamlined as other distributions.
How was the initial setup?
The setup is pretty simple and very straightforward. I would rate it a seven out of ten for the ease of setup. Its upgrades are moderately straightforward.
The management depends on where those systems live. On-prem ones are managed differently than the cloud ones. Cloud-to-cloud ones are managed differently. Red Hat is slightly more work-intensive than other Linux distributions. I feel that Debian-based distributions, such as Ubuntu, Devuan, and AntiX, are easier to manage than the Red Hat-based distributions, and obviously, Red Hat Enterprise Linux is the flagship for all those distributions.
What was our ROI?
It is used just to meet requirements. Being government agencies, they do what they have to do to meet requirements. It helps them meet the requirements of having commercial support, and that is about the extent of it.
What other advice do I have?
I am not a big fan of Red Hat Enterprise Linux. I use it because government customers have a requirement to use it, but outside of that, I would never voluntarily use it. In fact, I recommend against using it.
We do not use features that are proprietary to Red Hat Enterprise Linux. We do our best to avoid proprietary tools. We stick to open-source tools. Typically, we use things like Ansible to achieve those goals.
I am a consultant, so I have worked with both on-premises and cloud deployments. I have used it in both Azure and AWS. It is client-defined. Our workloads are not hybrid workloads. They are usually dedicated. If we put a workload in the cloud, it is all in the cloud. If we put a workload on-prem, it is all on-prem. I do not know if Red Hat necessarily provides any special features to support hybrid workloads, and if it does, we certainly do not use them. We try to stay away from Red Hat-integrated tools and utilize industry-standard tools. We use Terraform and Ansible. Ansible is now owned by Red Hat, so it is technically a Red Hat tool, but it is also an open-source project.
I would rate Red Hat Enterprise Linux an eight out of ten. It is good for commercial usage, but I would never use Red Hat Enterprise Linux in a startup environment.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Cloud engineer at a tech services company with 11-50 employees
The command-line capabilities boost productivity and give us useful information about our resource utilization
Pros and Cons
- "The most valuable feature of Red Hat Enterprise Linux is its command-line capabilities, which allow you to execute large operations quickly. For example, let's say you want to create a hundred files or directories. In Windows, you need to create each one by hand, which is difficult and time-consuming. Linux has multiple commands to create files in a few seconds. It also has the "top" command that gives you all the processes running and their utilization of resources like CPU, RAM, etc. That isn't possible with a management console or GUI."
- "Red Hat Enterprise Linux has increased our productivity by making monitoring more manageable and allowing us to be more proactive."
- "RHEL could make some back-end improvements. On the front end, RHEL could make the interface more colorful and improve the user experience. A better-looking interface would attract more customers."
- "Most Indians will find Red Hat Enterprise Linux a little costly."
What is our primary use case?
My primary use case for Red Hat Enterprise Linux is for cloud-related tasks, such as working on AWS. Specifically, I create virtual servers on Amazon EC2 instances. My department has 50 people using the solution.
How has it helped my organization?
Red Hat Enterprise Linux has increased our productivity by making monitoring more manageable and allowing us to be more proactive. We get more information we need from the virtual machines using the command line. It's also a highly secured system with built-in protections. We've also saved time because command-line operations are more efficient. Time is money, so we also save money by decreasing our time on these tasks.
When I started working with Red Hat Enterprise Linux in March 2021, I did not immediately realize its benefits. It took me several months to understand the full power of Red Hat Enterprise Linux and the problems it solves. After three to six months, I recognized the full power of Red Hat Enterprise Linux.
What is most valuable?
The most valuable feature of Red Hat Enterprise Linux is its command-line capabilities, which allow you to execute large operations quickly. For example, let's say you want to create a hundred files or directories. In Windows, you need to create each one by hand, which is difficult and time-consuming. Linux has multiple commands to create files in a few seconds. It also has the "top" command that gives you all the processes running and their utilization of resources like CPU, RAM, etc. That isn't possible with a management console or GUI.
Red Hat Enterprise Linux has good security features, so it's harder to breach than Windows. There's also a large Red Hat Enterprise Linux user community, so when I get stuck, I can go to Stack Overflow or other user forums and get help. I typically get a solution within a few hours when I post a question.
I don't handle patching and provisioning because I don't have much experience, but I've heard from senior engineers that it's easy on Red Hat Enterprise Linux.
What needs improvement?
Red Hat Enterprise Linux could make some back-end improvements. On the front end, Red Hat Enterprise Linux could make the interface more colorful and improve the user experience. A better-looking interface would attract more customers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since March 2021.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable, providing a reliable platform for our operations.
What do I think about the scalability of the solution?
I would rate the scalability of Red Hat Enterprise Linux as nine out of ten, indicating it scales well with our needs.
How are customer service and support?
I rate Red Hat support eight out of 10. The technical support is excellent. They are readily available to assist with any technical issues that arise. Their documentation is clear and built into the GUI, so you can easily access information if you're curious about a topic. Red Hat has a large, well-informed user community.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I used only Windows, but now I use Windows, Linux, and AWS environments. I transitioned to Red Hat Enterprise Linux as it enhances productivity, reducing the time-consuming aspects of software development and project management.
How was the initial setup?
Setting up Red Hat Enterprise Linux wasn't complex, but also not overly simple. It was about average. It took about half an hour to deploy the solution at one location. After deployment, we need to install updates, but that process has gone pretty smoothly.
What about the implementation team?
We have a team of more than twelve individuals working with Red Hat Enterprise Linux.
What was our ROI?
Red Hat Enterprise Linux has saved us time and increased productivity. We've also saved money by not purchasing other operating systems, such as Windows or Mac.
What's my experience with pricing, setup cost, and licensing?
Most Indians will find Red Hat Enterprise Linux a little costly. It's slightly above average. Its pricing has room for improvement because it's more expensive in the local market due to purchasing power parity in India.
What other advice do I have?
I highly recommend Red Hat Enterprise Linux to others due to its productivity benefits and efficient command-line operations. It offers key advantages in terms of time-saving, security, and community support.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Update strategy provides confidence and security with seamless deployment experiences
Pros and Cons
- "What sets RHEL apart is Red Hat's proactive approach to handling vulnerabilities - they not only identify security issues but also provide clear solutions and upgrade paths."
- "The only significant concern isn't about the product itself but rather its pricing structure."
What is our primary use case?
Red Hat Enterprise Linux (RHEL) serves multiple purposes in our enterprise environment. It's used for running containerized workloads, third-party software, and tons of automation. RHEL predominately runs critical production systems because its versatility makes it suitable for various enterprise workloads.
What is most valuable?
One feature of Red Hat Enterprise Linux (RHEL) that is most valuable is its sophisticated update strategy. The system allows for staged updates rather than requiring all changes to be implemented simultaneously. This approach is crucial for maintaining system stability, ensuring that packages remain compatible during upgrades, and preventing software failures during operating system updates.
The security benefits RHEL provides are particularly significant to most customers. There's a reassuring confidence that comes with Red Hat's support and commitment to system security. What sets RHEL apart is Red Hat's proactive approach to handling vulnerabilities - they not only identify security issues but also provide clear solutions and upgrade paths. This level of support and accountability is unique compared to other operating systems, where such comprehensive security guidance isn't always available. Additionally, RHEL's robust security architecture results in fewer vulnerabilities overall, making it a more reliable choice.
What needs improvement?
From a technical standpoint, Red Hat Enterprise Linux (RHEL) performs exceptionally well - it's reliable, straightforward, and functions as intended. The only significant concern isn't about the product itself but rather its pricing structure. Red Hat's recent changes to their pricing model have prompted some customers to question the cost and explore potential alternatives. While I can't speak to the business aspects, the feedback I've received consistently indicates that cost is the only notable concern. The product itself meets or exceeds expectations; it's purely the financial aspect that has raised discussion among users.
For how long have I used the solution?
Red Hat Enterprise Linux (RHEL) is the industry standard operating system for businesses. Based on my experience across multiple companies, RHEL is widely adopted because of its long-standing reputation for stability, security, and reliability. Most choose RHEL specifically for those three reasons.
What do I think about the stability of the solution?
What can I say? Red Hat Enterprise Linux (RHEL) just works. The system consistently performs as expected, and on the rare occasions when issues arise, Red Hat's response is swift and effective in both identifying and resolving problems. This reliability stands in stark contrast to other operating systems like Windows, which has experienced high-profile failures - such as airport system outages - due to problematic updates. RHEL's track record of stable performance and minimal disruption makes it a trustworthy platform for critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL)'s scalability is effectively enhanced by the cloud infrastructure running it rather than RHEL itself, but the operating system works seamlessly in the cloud. When additional capacity is needed, new RHEL instances can be automatically provisioned to meet demand. The combination of RHEL's reliability and regular updates, along with cloud platform flexibility, ensures customers can confidently scale their operations as needed.
How are customer service and support?
I would evaluate the customer service and technical support of Red Hat Enterprise Linux (RHEL) as great. I am a former Red Hatter, so I might be a little skewed. But when I talk with customers, they love it. That is never a concern.
Which solution did I use previously and why did I switch?
Security requirements were a primary consideration when choosing Red Hat Enterprise Linux (RHEL) for the cloud. We have Amazon Linux as. Red Hat is often the requirement, so we have to follow this path.
For many customers, security requirements drive them to choose Red Hat Enterprise Linux (RHEL). For example, while Amazon Linux on AWS is an available option, security policies and third-party software often specifically require RHEL. This compliance requirement effectively determines the path, making RHEL the mandatory choice in some situations.
How was the initial setup?
My management of Red Hat Enterprise Linux (RHEL) systems is streamlined through AWS Systems Manager, particularly for provisioning and patching operations. The cloud environment simplifies this process significantly, as I have access to pre-configured Amazon Machine Images (AMIs) and built-in management tools. The system's orchestration and automation capabilities handle most of the work automatically, reducing the manual intervention to mainly scheduling tasks. This cloud-based approach has greatly simplified what was traditionally a complex system administration process, making RHEL management more efficient and less labor-intensive.
What was our ROI?
The primary return on investment (ROI) from Red Hat Enterprise Linux (RHEL) comes from two key areas: robust security and reliable support. The platform's strong security features protect daily operations, while Red Hat's consistent and dependable support ensures expert assistance is available whenever needed. This combination of security and readily available support creates significant value for the investment, providing peace of mind and operational stability.
What's my experience with pricing, setup cost, and licensing?
My experience with Red Hat Enterprise Linux (RHEL) has been largely positive, though there was a significant shift in their pricing structure last year. That change caused considerable discussion among customers. While I'm not familiar with all the specific details, this pricing change became a major talking point, particularly because it resulted in increased costs for many users. What's noteworthy is that customers' concerns were solely focused on the new pricing structure - never about the product's quality or performance. This pricing change led some customers to reevaluate their commitment to RHEL, purely for financial reasons rather than any technical considerations.
Which other solutions did I evaluate?
We only consider other solutions before or while using Red Hat Enterprise Linux (RHEL) if it is a requirement, for example, if they have to have Windows, then nothing we can do. If that is the requirement, but other than that, I think it is pretty much the default in most cases. There are other players, Amazon Linux, of course. It just depends on what the use case is and what the requirements are. That dictates which way to go. In most cases, we go with Red Hat because that is what is required.
Red Hat Enterprise Linux (RHEL) is the default operating system in many cases, but alternates are considered when requirements allow. For instance, if a system explicitly requires Windows, we have no choice but to use that instead. While other options exist, our operating system selection is primarily driven by specific use cases and requirements. Most frequently, customers implement RHEL because it's either mandated by their requirements or is the most suitable choice for their needs. Their decision-making process is straightforward: RHEL is the go-to solution unless project specifications or technical requirements specifically demand an alternative.
What other advice do I have?
Regarding system updates, our approach has evolved away from traditional upgrades. Instead of updating existing instances, we follow a more modern deployment strategy: we create new instances with the desired specifications and simply decommission the old ones. This approach aligns with container methodology and works well with our automated infrastructure. The process is efficient and straightforward, eliminating the complexity of in-place upgrades.
As for rating Red Hat Enterprise Linux (RHEL), I would give it nearly a perfect 10. Its reliability is exceptional - once deployed, it runs consistently and dependably. RHEL has established itself as a trustworthy platform, similar to IBM's reputation in the mainframe world. Users can count on both the product's performance and Red Hat's ongoing support.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
Chief engineer at a consultancy with 11-50 employees
Solid security and stability make it a 10/10
Pros and Cons
- "The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is the DNF, yum updates, and RPM, which make it easy to install applications and customize it."
- "I would rate Red Hat Enterprise Linux a 10 out of 10 because of the stability and security."
- "Red Hat Enterprise Linux (RHEL) can be improved by making the licensing easier for Amazon EC2 instances. When we try to do auto-scaling, the licensing is hard to automate."
What is our primary use case?
My main use cases for it are servers, such as web servers, database servers, and any type of server that we need.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) helps us solve pain points related to security, CVEs, and patching.
The benefit for my company is that it saves time on compatibility issues. I don't have any metrics of roughly how much time has been saved, but I just know we don't have the combat. I've done Ubuntu, and Ubuntu doesn't compare to Red Hat, so I just know when I need to install something, it works. There are very few times when I've had issues.
Security requirements were a major consideration when choosing Red Hat Enterprise Linux (RHEL) in the cloud because they have secure patching. We review all RPMs and stuff that we import, and that's the major reason.
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is the DNF, yum updates, and RPM, which make it easy to install applications and customize it.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved by making the licensing easier for Amazon EC2 instances. When we try to do auto-scaling, the licensing is hard to automate.
For how long have I used the solution?
I have been using it since Red Hat Enterprise Linux 4, so probably 2005.
What do I think about the stability of the solution?
It's very stable. I haven't had any issues. We don't have to worry about it crashing.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very well with the growing needs of my company. I've done from one or two to thousands, so it's not a problem.
How are customer service and support?
Their knowledge base is great. Anytime we have patching issues or anything else, we reach out to support, and they always have an answer.
Their technical support has been great. I haven't had any issues with that as they respond right away.
How would you rate customer service and support?
Positive
How was the initial setup?
It has been very good. I've done from one or two to thousands, and I've never had a problem. The only issues were hardware-related. They've been able to support drivers and things like that.
We have a hybrid environment with both on-premises and cloud deployments. I specialize in AWS. Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy. When we have things that can't go into AWS, we can spin up a Red Hat Enterprise Linux EC2 instance in AWS to run legacy stuff or stuff that's not compatible with AWS.
We usually use Ansible for provisioning and patching. I am 100% satisfied with the management experience of Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching, and I have no issues.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is probably stability, as I don't have to worry about it crashing. I've had issues with other forms of Linux, so it's been pretty stable.
What's my experience with pricing, setup cost, and licensing?
It's been good, but I don't really get involved with that.
Which other solutions did I evaluate?
We did consider other solutions, such as Ubuntu, Amazon Linux, and Rocky Linux. but Red Hat Enterprise Linux was the one we went with. The biggest reason Red Hat Enterprise Linux (RHEL) leads the way is support and security.
What other advice do I have?
I would rate Red Hat Enterprise Linux a 10 out of 10 because of the stability and security. That's the main reason I use it.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Technology, Atc Solutions Engineer I at World Wide Technology
Automation increases efficiency by handling repetitive tasks and enables seamless deployment
Pros and Cons
- "We can initiate 20 deployments, and they get configured automatically, which is efficient."
- "I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) at a ten out of ten."
- "Improving Red Hat Enterprise Linux (RHEL) is a challenging question. Regarding SELinux, they could make that clearer or make it easier to use."
What is our primary use case?
My use cases for Red Hat Enterprise Linux (RHEL) include doing OpenShift tasks and general Linux use cases.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I value the most is automation. Automation saves time for me as I don't have to keep doing the same tasks repeatedly. My company benefits from automation in Red Hat Enterprise Linux (RHEL) since we use Ansible to deploy numerous operating systems.
We can initiate 20 deployments, and they get configured automatically, which is efficient.
Red Hat Enterprise Linux (RHEL) might have helped to mitigate downtime and lower risk, though I cannot think of a specific example.
What needs improvement?
Improving Red Hat Enterprise Linux (RHEL) is a challenging question. Regarding SELinux, they could make that clearer or make it easier to use.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about a year.
What do I think about the stability of the solution?
The stability and reliability of the Red Hat Enterprise Linux (RHEL) platform are really amazing. There are many instances where I'll have an Active Directory server go down, and I go into the remote consoles because Windows is doing forced updates, and it drops, which is extremely annoying. I haven't experienced any similar issues using RHEL.
What do I think about the scalability of the solution?
Evaluating how Red Hat Enterprise Linux (RHEL) scales with the growing needs of my company is challenging because much of what I do is lab work, so most projects are not scaling out. They remain at a set scale, then get torn down, and we create another one at that same scale.
How are customer service and support?
I've had limited experience working with Red Hat support.
I submitted a ticket because I was trying to access training material since we were a partner and were supposed to get it free, however, I had an issue with my account.
I opened a ticket, and the person who took it responded in 20 seconds and fixed it immediately, which was excellent. I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) at a ten out of ten. It was extremely fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm not certain if Red Hat Enterprise Linux (RHEL) is the first solution of its kind that our company is using.
How was the initial setup?
Most of my management of Red Hat Enterprise Linux (RHEL) systems for provisioning and patching is done in labs, so I don't see many persistent workloads. Most systems get torn down. I haven't done much patching, but I'm familiar with Cockpit, and I have personal VMs that I manage that way.
When upgrading from RHEL 8 to RHEL 9, we encountered some issues and had to use a leap utility for jumping between releases. Once we found the documentation, the process was straightforward.
Since we operate in a lab environment, instead of upgrading Red Hat Enterprise Linux (RHEL), we typically download the newest release.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) from my technical perspective is automation. I use automation daily to provision VMs and other systems. You can initiate the process and focus on other tasks while it runs, which increases efficiency.
What's my experience with pricing, setup cost, and licensing?
I get our licensing for Red Hat Enterprise Linux (RHEL) through our account team, so I don't handle that aspect.
Which other solutions did I evaluate?
We did not consider other solutions to my knowledge before choosing Red Hat Enterprise Linux (RHEL) since Ansible is ubiquitous in our environment.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) overall as a nine. There are some inconsistencies with commands, since it's built upon years of development, some legacy commands remain with opposite rules compared to newer commands. If it were more consistent, it would merit a ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
IT Engineer at a consumer goods company with 51-200 employees
Enterprise packages and security reduce configuration while free trial options need improvement
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) has positively impacted my organization by providing a lot of security to run all of the systems we had in a particular environment, especially since I worked with more government operations, where security was the top priority, which Red Hat prioritized."
- "I wish that Red Hat Enterprise Linux (RHEL) had more free options available; there are similar Linux distributions, but in terms of training and certification, I think it would be beneficial if there were a better free trial, allowing users to gain better experience with the platform itself."
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is when I was working with another company, where we used the Ansible Automation Platform provided by Red Hat and OpenShift, primarily for any code automations and server productions.
I have additional insights about my main use case for Red Hat Enterprise Linux (RHEL); we've used it as a standalone server for different products, more specifically as an Ansible server and key servers, just provided by virtual machines.
What is most valuable?
The best features that Red Hat Enterprise Linux (RHEL) offers include how comprehensive the enterprise packages are, as you can get stuff included with it and the documentation that follows, which I think is good even though it is a Linux distribution that you have to pay for.
I also appreciate Red Hat Enterprise Linux (RHEL)'s built-in security features, as they require less configuration and include compliance associated with it. More specifically, regarding the documentation, if I had any specific questions about Red Hat Enterprise Linux (RHEL), I could go directly to the website and find the answers there.
Red Hat Enterprise Linux (RHEL) has positively impacted my organization by providing a lot of security to run all of the systems we had in a particular environment, especially since I worked with more government operations, where security was the top priority, which Red Hat prioritized. We didn't have to worry about security configurations within the infrastructure, saving us time, and it was easy to navigate if you had a great background in Linux, plus Red Hat support was very helpful with any specific questions on the product.
What needs improvement?
I wish that Red Hat Enterprise Linux (RHEL) had more free options available; there are similar Linux distributions, but in terms of training and certification, I think it would be beneficial if there were a better free trial, allowing users to gain better experience with the platform itself.
That's the main improvement needed for Red Hat Enterprise Linux (RHEL).
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about two years.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) is stable and handles growth and changes efficiently, specifically with new AI platforms being integrated.
How are customer service and support?
I have not experienced customer support for Red Hat Enterprise Linux (RHEL).
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution before Red Hat Enterprise Linux (RHEL); it was strictly Red Hat Enterprise Linux (RHEL).
What was our ROI?
I cannot share any return on investment from using Red Hat Enterprise Linux (RHEL).
What's my experience with pricing, setup cost, and licensing?
I never dealt directly with the pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) since that was managed by someone above me; it was more about day-to-day use cases for me.
What other advice do I have?
My advice for others looking into using Red Hat Enterprise Linux (RHEL) is to be sure to look into the documentation and review the products because it is very customizable, and I would recommend using it for an enterprise.
I choose a rating of seven for Red Hat Enterprise Linux (RHEL) because it is not a solution I use every single day. I rate it higher because it is applicable across multiple infrastructures Azure and AWS Cloud, but it is not universally used in particular environments, especially the one where I currently work, which is not really code-dependent.
I was offered a gift card to do this interview regarding Red Hat Enterprise Linux (RHEL), but that's the only business relationship my company has with this vendor.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Staff Security Engineer at a tech vendor with 10,001+ employees
Consistently reliable platform mitigates downtime and lowers risks
Pros and Cons
- "Insights is nice since I get information on my background and security matters, and it's been helpful to have it there as well."
- "My thoughts on the stability and reliability of the Red Hat Enterprise Linux (RHEL) platform are that it has been excellent."
- "Red Hat Enterprise Linux (RHEL) can be improved regarding security-side integrations that can be tightened with the releasing of images compliant with CIS controls or DISA STIGs, so they're built in and not an extra step."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are mostly as our platform, control plane, and for VMs.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks. Anyone coming from security will tell you that more patches in a timely manner will save you a lot of time.
What is most valuable?
What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the DNF feature. DNF benefits our company since it's my personal preference; that package manager makes sense to me. I've also used it longer than other ones, which contributes to my familiarity.
Package managers in general are a core component of our operations, keeping our platform clean and running smoothly, and it's essential.
Insights is nice since I get information on my background and security matters, and it's been helpful to have it there as well.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved regarding security-side integrations that can be tightened with the releasing of images compliant with CIS controls or DISA STIGs, so they're built in and not an extra step.
To make Red Hat Enterprise Linux (RHEL) a ten out of ten, the best Linux OS solution in the market, the only immediate change that comes to mind is security-related; releasing images available at different security levels would be helpful. If something is locked down to DISA STIG Level two or whatever environment, having that as a baked image to pull down and deploy would save a lot of time for many companies since building that pipeline is difficult and time-consuming.
There's also a limited number of those they'll have to deal with for Red Hat, so it's a lot of work. If they're doing those images for each level for STIG and then CIS, there will be a finite number to go through, and if anyone else needs to tailor them beyond that, then that's on them. It should be pretty small changes; it's kind of locked in.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for seven months.
What do I think about the stability of the solution?
My thoughts on the stability and reliability of the Red Hat Enterprise Linux (RHEL) platform are that it has been excellent. When I consider reliability problems we have had and how much relates to RHEL, most of the issues aren't Red Hat-related; something else fails, and the Red Hat side has been consistently reliable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my company very effectively. My specific team is not on a huge scale right now, however, it's growing quickly, and we haven't had any issues with RHEL so far.
How are customer service and support?
My experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) so far has been really good. I haven't encountered just a create-ticket-get-a-response type of interaction yet since we still have a consultancy going on for different pieces identity management and AAP. That remains to be seen in terms of what it will be when we don't have somebody readily available. So far, the response times and helpful responses have been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've used other solutions. The main difference between Red Hat Enterprise Linux (RHEL) and the other Linux solutions we use is a level of comfort. I sleep better knowing I have official support and can call someone, or there's probably a consultant or somebody on Red Hat's side ready to help me figure things out. If I'm running a Debian system, I'm really relying on the community, which can take time, and if I'm running something at work on that, then that can hurt.
Regarding usability, I've gravitated towards RPM-based Linux systems in general as I find them more intuitive.
How was the initial setup?
The deployment is super straightforward. We do some environmental stuff, and that gets a little bit trickier based on the core running on top of it.
What about the implementation team?
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the number of things tied together in a somewhat neat package. There's something to be said for setting up Satellite or the other pieces of the infrastructure, AAP, or whatever it is I'm going to be using, however, all the tie-ins are there, and once I've done some initial footwork, having those things work in tandem and reliably with support on hand when they don't is really helpful.
Which other solutions did I evaluate?
We consider different solutions while using Red Hat Enterprise Linux (RHEL). Actually, we use a few different Linux OS solutions. There's some Canonical in our environment through VMs, and there are tools particularly suited for deploying on bare metal that we use. So, we have a bit of a mixed environment within Linux.
What other advice do I have?
My upgrade or migration plans to stay current depend on where it's at or the platform team; our stuff is going to be separate, and I'm unsure exactly what the cadence is for release and into the patching cycle. That'll be a pretty quick turnaround. We have situations where it needs to stay on older systems since the team using it needs that to prove out or test whatever they're working on.
On a scale from one to ten, I rate Red Hat Enterprise Linux (RHEL) a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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