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Carson Mills - PeerSpot reviewer
Linux Platform Engineer at a university with 5,001-10,000 employees
Real User
Top 20
May 14, 2026
Years of reliable server hosting have supported secure proxies and critical database operations
Pros and Cons
  • "I advise others looking into using Red Hat Enterprise Linux (RHEL) to ensure you utilize the learning and training provided by Red Hat to get the most use out of it."

    What is our primary use case?

    Red Hat Enterprise Linux (RHEL) is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL) is Apache reverse proxy servers.

    In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux (RHEL).

    What is most valuable?

    I have been using Red Hat Enterprise Linux (RHEL) for 10 years. Red Hat Enterprise Linux (RHEL) is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL) is Apache reverse proxy servers.

    In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux (RHEL).

    For how long have I used the solution?

    I have been working in my current field for 10 years.

    What other advice do I have?

    I advise others looking into using Red Hat Enterprise Linux (RHEL) to ensure you utilize the learning and training provided by Red Hat to get the most use out of it. I found that going through some of the certification process helped me familiarize myself with the features of the product.

    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    September 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    916,582 professionals have used our research since 2012.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 14, 2026
    Flag as inappropriate
    PeerSpot user
    Presiyan Rusinov - PeerSpot reviewer
    Linux system administrator at BICS
    Real User
    Top 20
    Sep 1, 2025
    Administer Linux servers efficiently for three years with fewer outages
    Pros and Cons
    • "Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure."
    • "If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages."

    What is our primary use case?

    For administering Linux servers, my main use case for Red Hat Enterprise Linux (RHEL) is focused on day-to-day tasks.

    I used Red Hat Enterprise Linux (RHEL) on newly deployed on-prem VMs for the company I work for, which adds to my use case.

    What is most valuable?

    Stability definitely stands out to me as one of the best features Red Hat Enterprise Linux (RHEL) offers.

    What makes Red Hat Enterprise Linux (RHEL)'s stability stand out for me is that I've noticed it's very error-prone, which I appreciate.

    Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure.

    I noticed fewer outages and less downtime as specific outcomes since we began using Red Hat Enterprise Linux (RHEL).

    What needs improvement?

    I appreciate Red Hat Enterprise Linux (RHEL) the way it is right now, and I believe it can be improved but have no specific requests.

    If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for three years now.

    What do I think about the stability of the solution?

    In my experience, Red Hat Enterprise Linux (RHEL) is indeed stable.

    What do I think about the scalability of the solution?

    Scalability for Red Hat Enterprise Linux (RHEL) is excellent; it can easily grow with my organization's needs, making it easy to add more servers or resources as needed.

    How are customer service and support?

    I have interacted with Red Hat's support team, and I find their customer support to be pretty much okay.

    On a scale of 1 to 10, I would rate the customer support for Red Hat Enterprise Linux (RHEL) a nine.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Before switching to Red Hat Enterprise Linux (RHEL), we used Ubuntu, but we decided to make the switch because of stability.

    What was our ROI?

    I think Red Hat Enterprise Linux (RHEL) saved nearly 20 or 30% of our money, indicating a positive return on investment.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) was straightforward, without facing any challenges.

    Which other solutions did I evaluate?

    Before choosing Red Hat Enterprise Linux (RHEL), we evaluated SUSE, but we preferred RHEL for its more stable ecosystem.

    What other advice do I have?

    My advice to others looking into using Red Hat Enterprise Linux (RHEL) is to examine its ecosystem.

    My company doesn't have a business relationship with Red Hat beyond being a customer.

    I was offered a gift card or incentive for this review.

    I don't have any additional thoughts about Red Hat Enterprise Linux (RHEL) before we wrap up.

    On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten overall.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    September 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    916,582 professionals have used our research since 2012.
    reviewer2753127 - PeerSpot reviewer
    Consultant at a government with 10,001+ employees
    Consultant
    Top 20
    Sep 1, 2025
    Improving security and usability with strong support and comprehensive training
    Pros and Cons
    • "RHEL has addressed key pain points related to security and usability, making it one of the strongest platforms from a service-level perspective."
    • "Red Hat Enterprise Linux (RHEL) has significantly improved our organization by providing a stable, secure, and standardized operating environment for our applications."
    • "From a hands-on experience perspective, Red Hat Enterprise Linux (RHEL) could be improved in terms of user experience and ease of adoption, especially for teams that are still building their knowledge of the platform."

    What is our primary use case?

    Our primary use case for Red Hat Enterprise Linux (RHEL) is hosting enterprise applications that rely heavily on databases and middleware technologies. 

    The platform supports both application hosting and large-scale data collection, enabling us to manage and process significant volumes of data efficiently. RHEL provides the stability and reliability required for running these critical workloads in our environment.

    How has it helped my organization?

    Red Hat Enterprise Linux (RHEL) has significantly improved our organization by providing a stable, secure, and standardized operating environment for our applications. 

    Its reliability has reduced downtime and improved performance consistency across workloads. 

    The strong security features and regular patching process have enhanced our compliance posture and reduced operational risk. 

    In addition, the scalability of RHEL allows us to support growing data collection and application hosting needs without major infrastructure challenges. 

    Overall, RHEL has helped streamline system management, improve efficiency, and provide a solid foundation for our critical business operations.

    What is most valuable?

    The most valuable features of Red Hat Enterprise Linux (RHEL) for us are its robust security capabilities, stability, and enterprise-grade support. These features ensure that our production environment remains secure and reliable, which directly reduces operational risks. 

    I have been involved in several Red Hat Enterprise Linux (RHEL) upgrades and migrations, both on-premises and in the cloud. In my experience, RHEL’s built-in security features greatly simplify risk reduction and compliance management. Our team works closely with the security group on daily scans and vulnerability reports, and RHEL enables us to address findings quickly by streamlining patching and updates. This process has proven reliable, allowing us to remediate vulnerabilities and apply fixes in a timely manner.

    RHEL has also helped us mitigate downtime and reduce risks during system changes. While I personally prefer replacing production systems with thoroughly tested builds in lower environments rather than in-place upgrades, RHEL provides the flexibility and stability needed to support both approaches.

    One of the key differences compared to other platforms is the reliance on command-line operations. While Windows environments tend to emphasize GUI-based management, RHEL encourages working directly in the CLI. This has been a positive shift for our team, as we continue to expand skills across both Linux commands and PowerShell.

    RHEL consistently provides the stability, support, and knowledge base required to keep mission-critical systems running smoothly. With excellent vendor support and strong documentation, it fully meets our enterprise needs.

    Additionally, RHEL has addressed key pain points related to security and usability, making it one of the strongest platforms from a service-level perspective. We have also recommended RHEL to clients, particularly in cases where migrations from CentOS are required, as it provides a trusted and stable foundation for critical workloads.

    What needs improvement?

    From a hands-on experience perspective, Red Hat Enterprise Linux (RHEL) could be improved in terms of user experience and ease of adoption, especially for teams that are still building their knowledge of the platform. Enhanced usability tools, more intuitive configuration options, and improved documentation or guided workflows would help reduce the learning curve.

    For future releases, additional features such as built-in automation templates, more advanced monitoring dashboards, and tighter integration with hybrid cloud environments would further increase productivity and make system management more efficient.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for approximately two years. Our adoption began with multiple environments, and it has since become the standard platform for our current operations.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux (RHEL) is extremely stable and well-suited for production workloads. We have run hundreds of instances across a wide range of applications, and the operating system consistently delivers reliable performance with minimal downtime. Its predictable update and patching process, combined with strong vendor support, ensures that our critical systems remain secure and available. 

    Overall, RHEL provides the stability we need to confidently support mission-critical operations.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales very effectively across both on-premises and cloud environments. We run hundreds of instances supporting diverse applications, and the platform has consistently handled growth without major performance issues. 

    Its flexibility in supporting small workloads as well as large, mission-critical deployments makes it a reliable choice for enterprise scalability.

    How are customer service and support?

    Our experience with Red Hat customer service and support has been excellent. Support teams are responsive, knowledgeable, and provide clear guidance for troubleshooting and resolving issues.

    How would you rate customer service and support?

    How was the initial setup?

    The initial setup of Red Hat Enterprise Linux (RHEL) was moderately complex due to the need to configure multiple services, integrate with existing databases and middleware, and ensure security compliance from the start. However, the clear documentation, enterprise support, and guided best practices provided by Red Hat made the process manageable. 

    Once the initial environment was established, ongoing configuration and scaling have been straightforward, allowing us to reliably deploy and manage production workloads.

    What about the implementation team?

    The implementation of Red Hat Enterprise Linux (RHEL) was carried out by our in-house team. Our staff handled the installation, configuration, and integration with existing systems, leveraging Red Hat’s documentation and support resources.

    What was our ROI?

    The ROI of Red Hat Enterprise Linux (RHEL) is reflected in reduced downtime, improved system security, and streamlined operations. By providing a stable, supported platform, RHEL minimizes operational risks and resource overhead while enabling faster deployments and easier maintenance.

    What's my experience with pricing, setup cost, and licensing?

    The subscription model is cost-effective, as it provides enterprise licensing and also includes access to Red Hat support and training resources. This combination has improved our team’s knowledge of RHEL features and enabled us to adopt new capabilities with confidence.

    Which other solutions did I evaluate?


    What other advice do I have?

    I would confidently rate Red Hat Enterprise Linux (RHEL) a ten out of ten for its reliability, security, and enterprise support.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    MOHAMMAD SANAULAH - PeerSpot reviewer
    Corporate Linux and Backup Administrator at a healthcare company with 10,001+ employees
    Real User
    Top 5
    Jul 15, 2025
    Ensures high uptime and robust security and has a good knowledge base
    Pros and Cons
    • "Red Hat provides support for a variety of file systems, making it easy to create and manage them, and the knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent, giving access to all documents online free of cost with even a single subscription."
    • "SUSE offers more flexibility in managing multiple environments, as their product can manage Ubuntu and Red Hat Enterprise Linux (RHEL). However, Red Hat Enterprise Linux (RHEL) Satellite server can only patch Red Hat and CentOS, not Ubuntu or SUSE."

    What is our primary use case?

    The main use cases for Red Hat Enterprise Linux (RHEL) are all application-based; it's an enterprise-level OS based on open source. There are many applications. We are using it for Oracle databases and applications which need more security and flexibility. 

    What is most valuable?

    Red Hat provides support for a variety of file systems, making it easy to create and manage them. It also allows for straightforward management of volume groups. Although we have not used it for our client, Red Hat offers services such as Satellite service for online patching and automated patching, among other features.

    The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. If you have an account created with even a single subscription, you get access to all documents available online free of cost. 

    From the security perspective, IP tables are very important for firewall protection and network communication. While these features exist in other Linux distributions, the implementation in Red Hat Enterprise Linux (RHEL) is particularly robust.

    Regular patching rollouts and immediate bug fixes help maintain compliance with cyber security requirements. 

    What needs improvement?

    All major Linux distributions should have common commands, which would make it easier for users to understand and remember. Each flavor has their own native tools and features, which can be confusing when managing multiple flavors in a single environment.

    Documentation is comprehensive and available in one place on the Red Hat Enterprise Linux (RHEL) portal, but connection and integration could be better with more out-of-the-box connectors. 

    Recently, I came across something interesting regarding the management of multiple environments. SUSE offers more flexibility in managing multiple environments, as their product can manage Ubuntu and Red Hat Enterprise Linux (RHEL). However, Red Hat Enterprise Linux (RHEL) Satellite server can only patch Red Hat and CentOS, not Ubuntu or SUSE. Cross platform support should be implemented in their product.

    For how long have I used the solution?

    I have been working with Red Hat Enterprise Linux (RHEL) for almost 15 years.

    What do I think about the stability of the solution?

    It helps to mitigate downtime and lowers risk. Most environments have very high uptime values with Linux machines. Red Hat Enterprise Linux (RHEL) rarely crashes or has issues. All the security features are very good in Red Hat Enterprise Linux (RHEL).

    The documentation clearly explains what each patching or update will do to your environment, and whether it is required. When asking for support, even for informational purposes, they provide detailed information about whether it is required for your environment, including bug fixes and CVEs reported by local cyber security personnel.

    How are customer service and support?

    The business value of Red Hat Enterprise Linux (RHEL) compared to other Linux distributors is their strong support process. While we haven't worked much with other flavors, we are satisfied with Red Hat support. Their technical expertise is excellent, especially for premium support. They helped us solve critical issues, such as when we had a file system corruption in a production environment that we couldn't mount or fix without their support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    There are other options such as Ubuntu, SUSE, and Oracle Linux. It depends on requirements. Some application vendors want to go with Ubuntu, so we have to provision Ubuntu. Some want to have SUSE. SUSE is used less frequently, but mostly people are using Red Hat Enterprise Linux (RHEL) and Ubuntu here.

    Ubuntu is a Debian-based Linux distribution. While all belong to the Linux category, Red Hat Enterprise Linux (RHEL) is more mature and flexible but costlier in terms of support. Ubuntu is less costly but has a different system administration approach due to being Debian-based. SUSE has more inclination towards ERP systems, with most SAP environments running on it.

    Red Hat Enterprise Linux (RHEL) operates in a vast environment with multiple products including Ansible, containers, and OpenShift. System administration is straightforward in Red Hat Enterprise Linux (RHEL) because people are more familiar with these open source tools and commands. There is extensive online documentation and free versions available, making administration preferred by most administrators.

    How was the initial setup?

    The setup is very straightforward. Even someone with minimal experience can follow the documentation and install it.

    What was our ROI?

    It brings ROI and measurable benefits. When support is needed for issues such as security vulnerabilities, ransomware protection, or bug fixes, Red Hat will resolve system downtime issues.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost for Red Hat Enterprise Linux (RHEL) is comparable to SUSE for premium support. For approximately $2,000 per year, you can get premium support for one subscription which allows you to run two VMs.

    What other advice do I have?

    I have not tried the Leap or Red Hat Insights feature because we currently work with standalone systems. For image builder and system roles, we can get the recovery system built with Red Hat Enterprise Linux (RHEL) tools, which are very good and handy for recovery.

    Since most systems are based on VMs in private cloud or hypervisors, it's straightforward to take snapshots for any changes on Linux. If something goes wrong, reverting the snapshot is simple.

    My advice to other organizations considering Red Hat Enterprise Linux (RHEL) is that while other enterprise Linux distributions such as SUSE and Ubuntu are good in their respective areas, they should have cross-environment support for products, especially for patching, centralized monitoring, and user management.

    Based on my experience, I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Mahendra Andhale - PeerSpot reviewer
    Test Manager at Happiest Minds Technologies
    Real User
    Top 5Leaderboard
    Jun 28, 2025
    Offers good security and community support
    Pros and Cons
    • "It's usually not that difficult; it's a couple of hours of work, and if any difficulties arise, it doesn't take long because we have a good community online to find solutions."
    • "Some libraries supported by others, such as Oracle, are not supported by Red Hat Enterprise Linux (RHEL). Especially in terms of Java, as now Java is with Oracle, if the Red Hat Enterprise Linux (RHEL) system could align with those libraries, it would be helpful for end-users, eliminating the need to figure out which library is causing issues."

    What is our primary use case?

    The main use cases were certifying our product with this OS platform, installing our product on this platform, and identifying the challenges we face, such as memory leak issues or OS-level issues, such as some libraries not being supportive, permission-related issues, or glitches due to different folder structures because the paths vary from Windows. Developers mostly keep Windows in mind as they have Windows laptops for the development environment.

    What is most valuable?

    Most of the time, we only certify our product with this OS. We perform most of the operations related to that only, leaving very little chance to explore features. However, as I read the news and newsletter from the Red Hat side, there are a good number of features, such as server editions, that can be really helpful.

    System roles are helpful because we can achieve security through them. This is a good feature, as we can restrict permissions and policies with their help. 

    What needs improvement?

    When interacting with terminals, most of the errors can be a bit complicated for humans to read. If they used more user-friendly error messages, it would help people understand quickly. 

    There are also a few changes needed at the library level. Some libraries supported by others, such as Oracle, are not supported by Red Hat Enterprise Linux (RHEL). Especially in terms of Java, as now Java is with Oracle, if the Red Hat Enterprise Linux (RHEL) system could align with those libraries, it would be helpful for end-users, eliminating the need to figure out which library is causing issues.

    For how long have I used the solution?

    I have been working with Linux solutions for four to five years.

    What do I think about the stability of the solution?

    It is stable.

    How are customer service and support?

    We create a ticket when we contact Red Hat support, but most of the time, we are able to find solutions through the community. The support is good from both Oracle and Red Hat. I would rate their support an eight out of ten.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I have tried Oracle Linux and SUSE Linux, and we've explored different versions. It depends on the customer's requirement and whatever platform the customer is comfortable with; we have to certify our product with that.

    There are multiple factors that led to our decision to move to Linux: pricing is one of the biggest factors, then security because Linux is more secure than Windows. Performance is another reason since malware programs do not run directly on Linux. Additionally, the command prompt is always faster than GUI mode.

    When it comes to learning, it's all about perception because most people carry their perceptions from their college days. If someone is new or a fresher joining the industry, they have their own perceptions in mind. They often feel comfortable with Windows because most colleges provide Windows machines, but once they get hands-on experience with Linux systems, they start preferring Linux over Windows.

    How was the initial setup?

    I haven't seen many complications with the initial setup of Red Hat Enterprise Linux (RHEL) because whenever we provide a build or our product, we have a readme file with all the steps included. It's usually not that difficult. It's a couple of hours of work, and if any difficulties arise, it doesn't take long because we have a good community online to find solutions.

    What other advice do I have?

    I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Daniel Wichinescki - PeerSpot reviewer
    IT Specialist | SRE | Cloud Public and Private at Parana Banco
    Real User
    Top 5Leaderboard
    May 29, 2025
    A highly reliable solution with excellent support and knowledge base
    Pros and Cons
    • "The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good."
    • "The main concern is the price."
    • "Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security."

    What is our primary use case?

    I used it previously in environments for APIs, Apache Tomcat, and JBoss. 

    What is most valuable?

    The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good. 

    The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features. 

    What needs improvement?

    The main concern is the price. 

    For how long have I used the solution?

    I used Red Hat Enterprise Linux (RHEL) for five years recently, and about ten to twelve years overall. The last time I used it was last year.

    What do I think about the stability of the solution?

    It's reliable. Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security.

    How are customer service and support?

    The support with Red Hat Enterprise Linux (RHEL) is good, and it is similar to Oracle. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In the bank, we use Oracle Linux, but previously we used CentOS.

    How was the initial setup?

    It was easy to manage in terms of provisioning and patching. We used other products to update the systems, though I don't remember the name. I had other teams to manage the environment. I was satisfied with the management process and the management experience.

    What's my experience with pricing, setup cost, and licensing?

    It's expensive.

    What other advice do I have?

    I would rate Red Hat Enterprise Linux (RHEL) a ten out of ten. I would recommend it to others. It is very stable.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    ChristopheBuyck - PeerSpot reviewer
    Team lead infrastructure architecture at EUIPO - European Union Intellectual Property Office
    Real User
    Top 20
    Oct 30, 2024
    Enables us to configure a cluster for high availability and protect our data
    Pros and Cons
    • "The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance."
    • "When we started using RHEL, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing RHEL on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines."

    What is our primary use case?

    We use Red Hat Enterprise Linux (RHEL) to run applications and databases related to the European Parliament's business. For example, we use SAP for financial operations. It's not my domain, but I know the leadership plans to implement AI workloads. We translate every document into 27 languages manually, but we plan to use AI and machine language translation. 

    How has it helped my organization?

    Using a Red Hat Enterprise Linux Cluster in the SAP environments gives us high availability and disaster recovery, so our data is safe. I think it's a geo-cluster for the whole SAP environment. Whenever something happens, it almost automatically shifts to the other.

    What is most valuable?

    The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance.

    What needs improvement?

    When we started using Red Hat Enterprise Linux, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing Red Hat Enterprise Linux on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines.

    For how long have I used the solution?

    I joined the European Parliament in 2012, and we have been using Red Hat Enterprise Linux for 12 years. 

    What do I think about the stability of the solution?

    We do not have any issues with its performance. The system functions well.

    What do I think about the scalability of the solution?

    Scaling the operating system is transparent. We work with VMware, so whenever there is a need for more RAM and memory, the process is seamless to the customer.

    How are customer service and support?

    I rate Red Hat support eight out of 10. Customer service and support are excellent. Support is available depending on the priority and the support package. I am happy with the service. However, navigating through documentation can be challenging.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We started with Mini Solaris and gradually migrated to Red Hat Enterprise Linux.

    How was the initial setup?

    Initially, setting up OpenShift and the installation was somewhat complicated, especially when dealing with bare metal machines.

    What was our ROI?

    As a nonprofit business, we do not focus on return on investment in monetary terms. However, a big community makes it easy to gather opinions and help from outside sources, which is a return on investment.

    Which other solutions did I evaluate?

    We compared Red Hat Enterprise Linux and SUSE. While SUSE is generally the preferred Linux distro for SAP, we chose Red Hat Enterprise Linux because we had more in-house knowledge of the platform and better support. 

    What other advice do I have?

    I rate Red Hat Enterprise Linux eight out of 10. I used to be an AIX system admin, and I still prefer that operating system. I would recommend considering Red Hat's benefits, such as support. I used to work in IBM support, and Red Hat has a significant advantage in this realm. Also, many corporations merge firms and combine workforces, and RHEL can adapt to these changes. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Technology Leader at a tech services company with 1,001-5,000 employees
    Real User
    Top 20
    May 21, 2025
    Innovative support and extensive knowledge improve service and minimize downtime
    Pros and Cons
    • "What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the innovation; it constantly drives the need to go faster."
    • "I am not sure how Red Hat Enterprise Linux (RHEL) can be improved."
    • "To achieve a perfect score, we need more focus on version management."

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL) include working with applications such as Middleware and databases to provide services to different technologies, including Middleware, databases, and applications such as SAP, while managing these in my company.

    How has it helped my organization?

    The innovation benefits my company by providing good support through Insights, which offers comprehensive vulnerability scanning.

    What is most valuable?

    What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the innovation; it constantly drives the need to go faster. 

    The TAM support is excellent with weekly meetings where the representative has extensive knowledge, allowing us to resolve all questions. 

    The software consistently releases new versions with features and ensures stability compared to other systems, such as Ubuntu.

    We have reduced downtime issues from patching by 30% over the past year, thanks to our TAM who provided a testing site where we can check patching in our test environment first, allowing us to find any issues before they reach production and thereby minimizing impact.

    Red Hat Enterprise Linux (RHEL) helps me solve pain points due to their good support team, which usually has quick access to information, resulting in minimal downtime when problems arise. You only need to call, and they can provide a solution, often found in the Knowledge Base on the internet and web page.

    What needs improvement?

    I am not sure how Red Hat Enterprise Linux (RHEL) can be improved.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for 20 years.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of my company due to our global contract, which allows for more VMs than we initially anticipated, ensuring we receive the necessary licenses.

    How are customer service and support?

    My experience with Red Hat's technical support and customer service is positive; they have good support, always trying to find solutions and understanding my requirements, which is important for me.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In the past, we considered other Linux OS solutions, specifically demoing with Canonical, however, it was not suitable for us.

    How was the initial setup?

    I find the deployment of Red Hat Enterprise Linux (RHEL) easy. We automate everything in one pipeline, so you only need to execute that pipeline and in a few minutes, you have your new server.

    What was our ROI?

    From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the meantime to repair issues; with good support, our downtime is practically nothing, which is a significant return for us.

    What other advice do I have?

    The innovation benefits my company by providing good support through Insights, which offers a good scan of vulnerabilities, and the TAM support is excellent with weekly meetings where the representative has extensive knowledge, allowing us to resolve all questions. 

    I rate Red Hat Enterprise Linux (RHEL) eight out of ten.

    To achieve a perfect score, we need more focus on version management.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Software developer manager at a educational organization with 1,001-5,000 employees
    Real User
    Top 20
    May 20, 2025
    Scalability enables seamless growth and efficient student enrollment
    Pros and Cons
    • "The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the scalability."
    • "Red Hat Enterprise Linux (RHEL) can be improved in terms of applications to interact better with the operating system for monitoring, control, and a better administration interface, though I don't work in the technical department."

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL) are that I work at a university, and the infrastructure of the university is all based on open source, with the main operating system being Linux.

    What is most valuable?

    The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the scalability. Scalability has helped my company grow in general by allowing us to handle the inscriptions of students simultaneously. We have to subscribe to tens of thousands of students at the same time, and only with an operating system that has scalability can we accomplish this.

    Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk, though I don't have specific numbers about this.

    What needs improvement?

    Red Hat Enterprise Linux (RHEL) can be improved in terms of applications to interact better with the operating system for monitoring, control, and a better administration interface, though I don't work in the technical department.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for four to five years.

    What do I think about the stability of the solution?

    The stability of the platform is very good.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very effectively. During the time of company growth, we needed to scale the services and equipment that use the operating system, and it performed very effectively.

    How are customer service and support?

    The customer service and technical support with Red Hat Enterprise Linux (RHEL) are very good. We have technical support in Brazil that's very good, and I don't have any complaints about this.

    Which solution did I use previously and why did I switch?

    A long time ago, I considered other solutions before choosing Red Hat Enterprise Linux (RHEL). I don't consider any other options anymore.

    How was the initial setup?

    The deployment was very good. I liked hte process very much. 

    I have only used one version of Red Hat Enterprise Linux (RHEL) and have upgraded the operating system during its lifecycle. My experience upgrading it was very easy.

    What was our ROI?

    The biggest return on investment when using Red Hat Enterprise Linux (RHEL) for me is the security, the scalability, and the integration with other platforms and tools.

    What other advice do I have?

    While there is always room for improvement as there's no perfection, I would rate this solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Product Owner at Koson
    Real User
    Top 20
    Apr 19, 2025
    Offers good security and clustering but virtualization management and support need improvement
    Pros and Cons
    • "I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability."
    • "The benefits I get from this operating system are that it's secure, easy to use, and stable."
    • "I recommend that they improve their virtualization product, specifically the management console."
    • "I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features."

    What is our primary use case?

    We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.

    We install it on the server so that we can install our applications running on that server.

    How has it helped my organization?

    The benefits I get from this operating system are that it's secure, easy to use, and stable.

    What is most valuable?

    I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.

    I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.

    The Image Builder is easy to set up, and overall, it is helpful to me.

    What needs improvement?

    I recommend that they improve their virtualization product, specifically the management console.

    Support should definitely be improved.

    What do I think about the stability of the solution?

    I do not have any complaints with the stability of Red Hat Enterprise Linux.

    What do I think about the scalability of the solution?

    We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.

    How are customer service and support?

    I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.

    How would you rate customer service and support?

    Negative

    How was the initial setup?

    I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.

    What was our ROI?

    I have not seen a return on investment since I started using it. The cost is a reason for that.

    What's my experience with pricing, setup cost, and licensing?

    I find the cost of this solution expensive.

    What other advice do I have?

    I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.

    I would rate Red Hat Enterprise Linux as four out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.