Red Hat Enterprise Linux (RHEL) serves multiple purposes in our enterprise environment. It's used for running containerized workloads, third-party software, and tons of automation. RHEL predominately runs critical production systems because its versatility makes it suitable for various enterprise workloads.
Update strategy provides confidence and security with seamless deployment experiences
What is our primary use case?
What is most valuable?
One feature of Red Hat Enterprise Linux (RHEL) that is most valuable is its sophisticated update strategy. The system allows for staged updates rather than requiring all changes to be implemented simultaneously. This approach is crucial for maintaining system stability, ensuring that packages remain compatible during upgrades, and preventing software failures during operating system updates.
The security benefits RHEL provides are particularly significant to most customers. There's a reassuring confidence that comes with Red Hat's support and commitment to system security. What sets RHEL apart is Red Hat's proactive approach to handling vulnerabilities - they not only identify security issues but also provide clear solutions and upgrade paths. This level of support and accountability is unique compared to other operating systems, where such comprehensive security guidance isn't always available. Additionally, RHEL's robust security architecture results in fewer vulnerabilities overall, making it a more reliable choice.
What needs improvement?
From a technical standpoint, Red Hat Enterprise Linux (RHEL) performs exceptionally well - it's reliable, straightforward, and functions as intended. The only significant concern isn't about the product itself but rather its pricing structure. Red Hat's recent changes to their pricing model have prompted some customers to question the cost and explore potential alternatives. While I can't speak to the business aspects, the feedback I've received consistently indicates that cost is the only notable concern. The product itself meets or exceeds expectations; it's purely the financial aspect that has raised discussion among users.
For how long have I used the solution?
Red Hat Enterprise Linux (RHEL) is the industry standard operating system for businesses. Based on my experience across multiple companies, RHEL is widely adopted because of its long-standing reputation for stability, security, and reliability. Most choose RHEL specifically for those three reasons.
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Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?
What can I say? Red Hat Enterprise Linux (RHEL) just works. The system consistently performs as expected, and on the rare occasions when issues arise, Red Hat's response is swift and effective in both identifying and resolving problems. This reliability stands in stark contrast to other operating systems like Windows, which has experienced high-profile failures - such as airport system outages - due to problematic updates. RHEL's track record of stable performance and minimal disruption makes it a trustworthy platform for critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL)'s scalability is effectively enhanced by the cloud infrastructure running it rather than RHEL itself, but the operating system works seamlessly in the cloud. When additional capacity is needed, new RHEL instances can be automatically provisioned to meet demand. The combination of RHEL's reliability and regular updates, along with cloud platform flexibility, ensures customers can confidently scale their operations as needed.
How are customer service and support?
I would evaluate the customer service and technical support of Red Hat Enterprise Linux (RHEL) as great. I am a former Red Hatter, so I might be a little skewed. But when I talk with customers, they love it. That is never a concern.
Which solution did I use previously and why did I switch?
Security requirements were a primary consideration when choosing Red Hat Enterprise Linux (RHEL) for the cloud. We have Amazon Linux as. Red Hat is often the requirement, so we have to follow this path.
For many customers, security requirements drive them to choose Red Hat Enterprise Linux (RHEL). For example, while Amazon Linux on AWS is an available option, security policies and third-party software often specifically require RHEL. This compliance requirement effectively determines the path, making RHEL the mandatory choice in some situations.
How was the initial setup?
My management of Red Hat Enterprise Linux (RHEL) systems is streamlined through AWS Systems Manager, particularly for provisioning and patching operations. The cloud environment simplifies this process significantly, as I have access to pre-configured Amazon Machine Images (AMIs) and built-in management tools. The system's orchestration and automation capabilities handle most of the work automatically, reducing the manual intervention to mainly scheduling tasks. This cloud-based approach has greatly simplified what was traditionally a complex system administration process, making RHEL management more efficient and less labor-intensive.
What was our ROI?
The primary return on investment (ROI) from Red Hat Enterprise Linux (RHEL) comes from two key areas: robust security and reliable support. The platform's strong security features protect daily operations, while Red Hat's consistent and dependable support ensures expert assistance is available whenever needed. This combination of security and readily available support creates significant value for the investment, providing peace of mind and operational stability.
What's my experience with pricing, setup cost, and licensing?
My experience with Red Hat Enterprise Linux (RHEL) has been largely positive, though there was a significant shift in their pricing structure last year. That change caused considerable discussion among customers. While I'm not familiar with all the specific details, this pricing change became a major talking point, particularly because it resulted in increased costs for many users. What's noteworthy is that customers' concerns were solely focused on the new pricing structure - never about the product's quality or performance. This pricing change led some customers to reevaluate their commitment to RHEL, purely for financial reasons rather than any technical considerations.
Which other solutions did I evaluate?
We only consider other solutions before or while using Red Hat Enterprise Linux (RHEL) if it is a requirement, for example, if they have to have Windows, then nothing we can do. If that is the requirement, but other than that, I think it is pretty much the default in most cases. There are other players, Amazon Linux, of course. It just depends on what the use case is and what the requirements are. That dictates which way to go. In most cases, we go with Red Hat because that is what is required.
Red Hat Enterprise Linux (RHEL) is the default operating system in many cases, but alternates are considered when requirements allow. For instance, if a system explicitly requires Windows, we have no choice but to use that instead. While other options exist, our operating system selection is primarily driven by specific use cases and requirements. Most frequently, customers implement RHEL because it's either mandated by their requirements or is the most suitable choice for their needs. Their decision-making process is straightforward: RHEL is the go-to solution unless project specifications or technical requirements specifically demand an alternative.
What other advice do I have?
Regarding system updates, our approach has evolved away from traditional upgrades. Instead of updating existing instances, we follow a more modern deployment strategy: we create new instances with the desired specifications and simply decommission the old ones. This approach aligns with container methodology and works well with our automated infrastructure. The process is efficient and straightforward, eliminating the complexity of in-place upgrades.
As for rating Red Hat Enterprise Linux (RHEL), I would give it nearly a perfect 10. Its reliability is exceptional - once deployed, it runs consistently and dependably. RHEL has established itself as a trustworthy platform, similar to IBM's reputation in the mainframe world. Users can count on both the product's performance and Red Hat's ongoing support.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
Last updated: Aug 8, 2025
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Associate Manager at a manufacturing company with 1,001-5,000 employees
It helps improve compliance, is secure and stable
Pros and Cons
- "Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable."
- "If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful."
What is our primary use case?
We use Red Hat Enterprise Linux to maintain our systems, manage our user logs, and monitor our storage.
How has it helped my organization?
The fact that Red Hat Enterprise Linux is stable has led to more enterprises wanting to use it. All the updates are current from a security point of view. So, the fact that we are one-managed or subscription-managed through Red Hat Enterprise Linux keeps us secure.
Red Hat Enterprise Linux's built-in security features simplify risk reduction and help maintain compliance, which gives us peace of mind.
The knowledge base of Red Hat Enterprise Linux depends on the end user. However, the information is always there, and the most reliable information is from the Red Hat system.
We have a dedicated server for provisioning and patching, and I am satisfied with how it works.
Red Hat Enterprise Linux's Image Builder and System Roles improve our productivity by increasing efficiency.
The Web Console is helpful because we use it to monitor and record users if we choose to, as well as check our system to make sure everything is up to date and we are current with the latest patches.
Red Hat Enterprise Linux helps us be more compliant.
What is most valuable?
Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable.
What needs improvement?
From a monitoring standpoint, we have Splunk, which is more versatile in monitoring data files, and Nagios, which can monitor multiple instances via Windows or Linux servers and different boxes. If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for three years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
How are customer service and support?
I have not submitted any support tickets because we can find all the answers we need from the RHEL community for minor issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Red Hat has been the industry standard for most companies, but sometimes, organizations will run a Windows server and Active Directory alongside it.
The critical difference between Red Hat and Windows lies in their user interfaces. While both share a similar underlying structure, Windows offers a graphical interface for easy interaction, while Red Hat relies on command-line prompts. This makes Red Hat a more secure environment.
What was our ROI?
Red Hat Enterprise Linux helps improve efficiency, reducing vulnerability and, ultimately, a higher return on investment by minimizing IT costs and downtime.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
We have between 100 and 200 end users. Red Hat Enterprise Linux is deployed in a standard, dev, quality, staging, and production environment.
Maintenance is minimal for Red Hat Enterprise Linux. We only deal with updates and patches.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Technical Consultant at a manufacturing company with 10,001+ employees
Specialized documentation and competent support set this solution apart from competitors
Pros and Cons
- "RHEL has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about RHEL is there in the documentation. You only need to follow it correctly."
- "It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace."
What is our primary use case?
We are using Red Hat Enterprise Linux (RHEL) primarily in the health care industry for AI modeling and edge computing. One use case involves specific monitoring in a room with equipment and hardware.
How has it helped my organization?
I'm keen on this product because everything works as expected. It has embedded compliance features. We expect more in version 10. The keynote mentioned embedded OpenSCAP reporting, which is something everyone wants.
What is most valuable?
Red Hat Enterprise Linux has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about Red Hat Enterprise Linux is there in the documentation. You only need to follow it correctly.
What needs improvement?
The security features have room for improvement, especially for highly regulated industries like health care. That's why it isn't the primary OS in health care. It would be great if they added some features to address the specific challenges health care providers face.
It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since version 3, starting around 2000. Currently, we use version 9.4.
What do I think about the stability of the solution?
The stability of Red Hat Enterprise Linux is excellent. I have nothing negative to report in this area.
What do I think about the scalability of the solution?
Scaling Red Hat Enterprise Linux as our needs change has been good. The older versions continue to work well even as we introduce newer solutions.
How are customer service and support?
I rate Red Hat support nine out of 10. They provide competent support and help resolve issues quickly. You don't need to spend a long time searching for a solution. I don't rely on them much, but it has been a big help for my colleagues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have been using Red Hat Enterprise Linux for many years, so it is my default choice when selecting an operating system.
What was our ROI?
I'm a technical guy, so I'm not dealing with the money side of things, but we've seen a return on investment in terms of time saved due to the good documentation and support.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is expensive, but I'm not paying anything because it's the company's money. However, it's priced comparably to other enterprise Linux solutions. It costs a lot because you have a large staff working on the concept and improving everything. There is an open-source developer part that is free, so you can test everything before buying it.
What other advice do I have?
I rate Red Hat Enterprise Linux eight out of 10. I know this is a good product because I've used it for many years, and it continues to improve. The OS is great, so I continue to use it. If I'm working on a new project and given a choice between another solution and Red Hat Enterprise Linux, I would always choose Red Hat for the community, support, and documentation.
There's a free developer version. If you are thinking about purchasing Red Hat Enterprise Linux, you can try the developer version for free. Practice using Red Hat Enterprise Linux, and you will see the difference between the other distributions and Linux. If you want the product to perform at an enterprise level, you need to learn the product. There a plenty of tools and also the Red Hat Academy.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a tech vendor with 10,001+ employees
Efficient hybrid management with intuitive application tools
Pros and Cons
- "Red Hat Enterprise Linux provides a stable operating system, and OpenShift enhances efficiency with a built-in Ingress controller, unlike some managed Kubernetes services."
- "There is a steep learning curve, especially for users from a Windows or GUI background, because of the command-line interface."
What is our primary use case?
I work for a consulting company, and we have many customers using Red Hat. They use it both on-premises and on the cloud for various applications, including enterprise applications and manufacturing certificates.
We selected Red Hat Enterprise Linux for our workloads due to its excellent support, enhanced stability, reliable update cycle, and strong community.
How has it helped my organization?
Red Hat Enterprise Linux has enabled us to centralize development and manage a hybrid model with on-premises and cloud deployments. It comes with built-in features that allow for efficient management of applications using tools like Ansible.
We use Red Hat Enterprise Linux for containerization projects, and one of our recent projects is in the manufacturing sector, specifically on the shop floor, where the latest MES software relies on containers. OpenShift is a valuable solution in this scenario, enabling the use of existing hardware. For instance, if a user already has a VMware hypervisor, they can deploy VMs, utilize them as worker nodes, and build an OpenShift cluster on top of that existing infrastructure.
Red Hat is used both on-premises and in the cloud. By enabling Red Hat Enterprise Linux VMs with Azure Arc, we gain a single management pane for both environments, allowing us to apply policies, check for compliance and vulnerabilities, and more. This unified approach simplifies management and enhances security across our entire infrastructure.
Red Hat Enterprise Linux has consistently performed well for our business-critical applications. Its stability is evident, as many trading applications rely on this Linux-based operating system globally. Red Hat Enterprise Linux is also widely perceived as more secure than other operating systems.
It offers robust built-in security features.
Red Hat Enterprise Linux, particularly with tools like Ansible, has significantly reduced risk in our environment. Ansible enables continuous deployment, streamlined patching, and efficient management of Windows and Linux VMs from a central location.
The portfolio helps reduce our total cost of ownership because our enterprise applications are typically based on its subscription model. This includes application support, vendor support, and other associated costs, making it a cost-effective solution.
What is most valuable?
Red Hat Enterprise Linux provides a stable operating system, and OpenShift enhances efficiency with a built-in Ingress controller, unlike some managed Kubernetes services.
What needs improvement?
There is a steep learning curve, especially for users from a Windows or GUI background, because of the command-line interface.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux has proven to be a stable operating system suitable for business-critical applications like trading applications worldwide.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux scales beautifully as our needs change.
How are customer service and support?
The customer service is good, but there is room for improvement, especially in terms of continuity when handing over between support personnel.
How would you rate customer service and support?
Neutral
What was our ROI?
The stability of Red Hat Enterprise Linux, especially with OpenShift, provides a significant return on investment. The built-in Ingress and efficient management interfaces add to its benefits.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Red Hat Enterprise Linux customers typically begin AI integration by experimenting with chatbots or virtual assistants to improve productivity. However, a comprehensive business case outlining the use case and value proposition is crucial to secure sponsorship and justify a more extensive implementation.
I recommend considering the support system and available resources when choosing an enterprise Linux distribution. Red Hat, for example, offers a vast partner ecosystem, certified applications, and a subscription-based support model. Its open-source nature, strong community support, and extensive field experience contribute to its popularity. Furthermore, Red Hat's large developer base and significant code contributions demonstrate its wide-reaching impact and robust development.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Devops engineer at ICU IT Services
Achieve development uniformity with advanced operating system and Ansible integration
Pros and Cons
- "My favourite feature is Ansible."
- "They could become the most sufficient solution by focusing on improving areas where there is always room for enhancement."
What is our primary use case?
Red Hat Enterprise Linux serves a variety of purposes in our organization. Initially, we used it for web hosting and web application support. We've since expanded its use to banking, where it serves as the foundation for our applications, and to containerization projects utilizing Podman.
How has it helped my organization?
Red Hat Enterprise Linux has brought uniformity and standardization to our workflows, providing excellent support enhanced by using Ansible. This has allowed us to centralize development and standardize all our systems.
Red Hat Enterprise Linux enabled us to centralize development by providing a standard system used across the board. This streamlines development by consolidating our efforts into one system with a single template for deployment and maintenance.
We are successfully using Red Hat Podman for containerization projects without any negative impact.
Red Hat Enterprise Linux's support and broad community assistance minimize the effort required to reduce risk, maintain business continuity, and ensure compliance.
Red Hat's container platform enhances organizational agility through the portability of applications and containers. Its centralized approach, which consolidates all resources in a single repository, streamlines operations and reduces management overhead. This robust system simplifies maintenance and ensures consistency across the platform.
What is most valuable?
My favorite feature is Ansible.
What needs improvement?
Red Hat Enterprise Linux could improve its communication slightly, but even that is already quite good. They could become the most efficient solution by focusing on improving areas where there is always room for enhancement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for six years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Regarding scalability, it's enterprise software, so we can make it as big as we want.
How are customer service and support?
Red Hat's customer service and support are excellent. For example, when we experienced instability with IBM DB2, their support team helped us optimize the system for our specific use case and implementation.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before I started with our company, they used CentOS. Later, they transitioned to Red Hat Enterprise Linux.
What was our ROI?
The greatest return on investment from Red Hat Enterprise Linux is the support received.
What's my experience with pricing, setup cost, and licensing?
Companies considering open-source systems are often startups or those seeking platform flexibility. Switching to Red Hat Enterprise Linux due to subscription costs can be a significant financial step.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
While Rocky Linux is a viable open-source alternative to Red Hat Enterprise Linux for those seeking a cloud-based operating system, a Red Hat Enterprise Linux subscription offers numerous advantages beyond the operating system itself and may be a worthwhile investment, depending on budget.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a healthcare company with 10,001+ employees
They've made significant improvements in storage compared to previous releases
Pros and Cons
- "Red Hat Enterprise Linux has made significant improvements in terms of storage. You can mount an 18 terabyte file system. It also supports NFS shares and the SIP share for the photos. There have been many features added since RHEL 6. It's more user-friendly and graphical."
- "AIX will be out of support in the next few years, so that is a problem because a lot of the clinical apps use AIX."
What is our primary use case?
We use Red Hat Enterprise Linux servers and Satellite for patch management. We're also using Ansible for automation and hardening. Additionally, I'm doing a migration project from RHEL 7 to RHEL 9. Our environment is a mixture of on-prem and cloud systems. We are a hospital, so we can't keep some information on the cloud for compliance reasons.
We have a separate team for the hybrid, and I'm part of that team. We've been migrating a few servers from on-prem to the cloud. Everything used to be on a hardware server, but now we use the cloud for the storage network. We share workloads between the cloud and the physical data center. Our Rubrik data backup archives to the cloud with Microsoft Azure. We also partner with Pure Storage, which we use for on-prem storage.
We have physical Red Hat Enterprise Linux servers for the Splunk environment, which is the security solution we use. Hadoop went to the cloud, but it used to be on Red Hat Enterprise Linux. We have VMware, and our VMs are reserved for Red Hat Enterprise Linux.
How has it helped my organization?
We have been using Red Hat since I was hired. All the app owners want Red Hat. Red Hat Enterprise Linux supports SQL and Oracle databases, which is helpful.
What is most valuable?
Red Hat Enterprise Linux has made significant improvements in terms of storage. You can mount an 18 terabyte file system. It also supports NFS shares and the SIP share for the photos. There have been many features added since RHEL 6. It's more user-friendly and graphical.
We use Ansible as a go-to for provisioning and hardening the servers. It's so much easier with Ansible because we used scripts in the past. We had to log into each server as such, and it took a long time. With Ansible, we just run one playbook, and it takes care of everything.
I used Leapp for my upgrade from RHEL 7 to 8. It's an excellent utility tool. When I run the Leapp script, it tells me everything I need to take care of before I run a migration. Red Hat Insight is good because it tells you about the future patches available.
We use Red Hat Enterprise Linux image builder. Our golden image is a real image. We harden it, and it's our golden server. When we need a new VM, we can just make a snapshot of that. If it's a physical server, then I have to do it manually.
What needs improvement?
AIX will be out of support in the next few years, so that is a problem because a lot of the clinical apps use AIX.
For how long have I used the solution?
I have used Red Hat Enterprise Linux since I started working at this hospital six years ago.
How are customer service and support?
I rate Red Hat support eight out of 10. It's helpful when we face hardware issues, kernel panics, or the server is hanging. We always open a support case with Red Hat, and they're helpful at every level. It used to be in the United States, but now they outsource everything to India, so there is a big time difference. That's the only issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have always used Red Hat, but they use CentOS for a few applications. Most are using Red Hat. Another team uses Microsoft Windows 2016. It's a different team. The application team decides which one they prefer, but most clinicians use Red Hat Enterprise Linux servers.
The application owners like Red Hat instead of CentOS or another flavor of Linux because the support is reliable. If something breaks, they can call Red Hat support. It's the enterprise standard Linux.
How was the initial setup?
I do the Red Hat Enterprise Linux upgrades. It's straightforward because I can just run Leapp to upgrade it
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect Team Lead at Priority Technology Holdings Inc
User-friendly console helps manage all resources
Pros and Cons
- "The console is user-friendly. The web console provides an interface to manage all your resources."
- "I would rate Red Hat Enterprise Linux a ten out of ten."
- "Overall, I am happy with it, but I believe, security-wise, it could be better."
- "Overall, I am happy with it, but I believe, security-wise, it could be better."
What is our primary use case?
I am working with a FinTech company. We have clients in the US, and for these clients, we have applications that are hosted in Amazon Web Services Cloud. We use the Red Hat Enterprise Linux operating system to run these applications.
We have a data center as well. In our organization, we are using a hybrid model. We have the AWS cloud and our data center is using VMware. Some of the workload is in the data center, and some of the workload is running in AWS.
We have various products, and we are trying to move all of the products to the AWS cloud. Our legacy applications are hosted in the data center. We are planning to move this data center to the AWS cloud in 2025. We are using AWS lift and shift technology for that.
What is most valuable?
The console is user-friendly. The web console provides an interface to manage all your resources.
What needs improvement?
Overall, I am happy with it, but I believe, security-wise, it could be better.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for almost eight years.
What do I think about the stability of the solution?
We never faced any major issues.
How are customer service and support?
We are not taking any support from Red Hat. If we face any kind of issue, we just search on the web.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I am very comfortable and happy using the Linux operating system. My experience with Windows is very bad.
How was the initial setup?
There are no significant issues; it is very easy to set up. The implementation takes a couple of weeks.
What other advice do I have?
I would rate Red Hat Enterprise Linux a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 5, 2025
Flag as inappropriateSystem Engineer at a tech services company with 11-50 employees
Robust built-in security features that effectively mitigate risk and help maintain compliance
Pros and Cons
- "I appreciate the simplicity of reporting in Red Hat Enterprise Linux."
- "Red Hat Enterprise Linux has improved our uptime and security."
- "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."
- "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."
What is our primary use case?
Our servers utilize Red Hat Enterprise Linux for production and development environments due to the application's strong performance on this platform. Additionally, some workstations also use Red Hat Enterprise Linux as their operating system.
How has it helped my organization?
Red Hat Enterprise Linux has robust built-in security features that effectively mitigate risk and help maintain compliance.
Red Hat Enterprise Linux offers a comprehensive knowledge base that provides reliable support. When online searches fail to yield the necessary information, their resources consistently deliver the answers needed.
It also offers a positive management experience. Its monthly update patching, scheduled according to the number of users and their security profiles, facilitates efficient system maintenance and allows for the closure of inactive accounts.
I used the Red Hat LEAP feature when upgrading from Red Hat Enterprise Linux seven to eight, which simplified the upgrade process.
The Red Hat Enterprise Linux web console is user-friendly. Simply open a new terminal, log in, and enter our desired commands or searches.
Red Hat Enterprise Linux has yielded cost savings compared to a Windows environment, offering better stability, ease of use, and maintenance. Unlike Windows servers, it eliminates the need for reboots during updates, enhancing operational efficiency.
Red Hat Enterprise Linux has improved our uptime and security.
What is most valuable?
I appreciate the simplicity of reporting in Red Hat Enterprise Linux. Running a command, tagging the log, and sending it to support is all it takes. The user-friendly interface has consistently improved from version four to eight, particularly in login and display features. Overall, the system is stable, easy to use, and maintain.
What needs improvement?
Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team. Response times need to be faster, and support staff should have access to more detailed procedures to address customer cases effectively.
For how long have I used the solution?
I started using Red Hat Enterprise Linux in 2019. Specifically, I started with Red Hat four and then upgraded to version eight.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is very stable. I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Scalability is easy because Red Hat Enterprise Linux supports virtual machines. I would rate the scalability a nine out of ten.
How are customer service and support?
Technical support is taking a long time to resolve our issues, and we must monitor the resolution time for each ticket.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial deployment is easy; follow the instructions and use the automatic setup. This straightforward process takes no more than 15 minutes, even for new users.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
I rate Red Hat Enterprise Linux as nine out of ten.
We have Red Hat Enterprise Linux deployed in one location with 15 users.
We have local maintenance for Red Hat Enterprise Linux by certified admins.
I recommend Red Hat Enterprise Linux for enterprise production environments due to its stability and proven industry track record.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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- What change management solution do you recommend for users to adapt to Windows 10 updates?