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Aubert Kouahou - PeerSpot reviewer
Technology Architect at ETNIC
Real User
Top 20
Elevates security and stability and has enhanced access controls and robust automation
Pros and Cons
  • "RHEL's robustness and support provide the biggest return on investment. It ensures stability and security for critical applications and helps deliver IT services effectively. The support behind it is excellent."
  • "Although we are happy with the current capabilities, we would welcome new features, particularly in the AI domain."

What is our primary use case?

Our core business is delivering IT services to public companies, and most of the applications run on Red Hat Enterprise Linux.  We use Red Hat Enterprise Linux to host machines that various teams of developers use. Most of the time, we use Red Hat Enterprise Linux to run websites and various software applications, including CMS tools like Drupal, SIP, and Azure CMS. We also run business-critical applications on Red Hat Enterprise Linux. We're still looking to migrate everything on the mainframe to Red Hat Enterprise Linux, and our middleware databases run on it.

While we don't have any containerization projects yet, we have a few in the pipeline. We plan to add some new Docker clusters and Kubernetes clusters with OpenShift. The presentation on AI workloads looked interesting, but we must implement OpenShift containers first and enable AI tools. 

How has it helped my organization?

Red Hat Enterprise Linux is quite good for business continuity. The system has supported some applications and businesses fine for years without any patches. It's highly robust, which is one of the main reasons we continue to use Red Hat Enterprise Linux

What is most valuable?

Red Hat is based on Linux, so the security is more stable than in other systems. For instance, we cannot reuse machine credentials. We use key certificates to connect to the machine. It's not like a user password. Without a key to access the machine, you cannot do anything. There are specific controls on user access, and you can limit the privileges.  

Using Red Hat Insights with a Rapid7 tool, we've avoided breaches by detecting and patching vulnerabilities early. Now, we're using the Ansible Automation platform to manage the system better and provision new VMs more efficiently. 

We've built scripts that have not performed well internally. They can cause problems, but we're using the Ansible Automation Platform to avoid such problems. For instance, a script for creating VMs on VMware and deleted some. That has no longer happened since we implemented Ansible.

What needs improvement?

Although we are happy with the current capabilities, we would welcome new features, particularly in the AI domain.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
May 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

I have used Red Hat Enterprise Linux for about five years, but my company has used it for around 10 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is very robust and stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable, and provisioning new setups is more efficient with the Ansible Automation Platform. 

How are customer service and support?

I rate Red Hat support eight out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We joined the company when Red Hat Enterprise Linux was already selected, mainly because of its support and security aspects.

What was our ROI?

The robustness and support provide the biggest return on investment. It ensures stability and security for critical applications and helps deliver IT services effectively. The support behind it is excellent.

Red Hat Enterprise Linux lowers the total cost of ownership. We have 65 percent of our VMs running on Red Hat Enterprise Linux and 65 percent of the business we provide to our customers is based on the platform. 

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing, especially for options like the Red Hat Enterprise Linux Ansible Automation Platform, are quite expensive.

What other advice do I have?

I rate Red Hat Enterprise Linux nine out of 10. I recommend going with Red Hat Enterprise Linux because it's excellent. I asked a security team colleague why they don't use Red Hat Enterprise Linux, and he couldn't say why. It's one of the best from our perspective, and the support behind it is superb. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Frederick Van - PeerSpot reviewer
Technical landscape owner for databases at ASML
Real User
Top 20
Reliable support, high availability, and cost-effectiveness make it a great product
Pros and Cons
  • "The high availability capability and the support functions we get from Red Hat Enterprise Linux are among the most valuable features."
  • "One area for improvement could be moving towards a more agile DevOps way of working. Other technologies out there have enabled agile and DevOps practices, and this is something Red Hat Enterprise Linux could focus on."

What is our primary use case?

We have a multitude of use cases for Red Hat Enterprise Linux within our organization. We have machines running this operating system, and in our landscape, we also have combined database services.

We are currently using it on-premises but have a roadmap towards a hybrid cloud solution. Because of the way our business operates, it is something that we utilize only on-prem currently.

How has it helped my organization?

They are a technology enabler for us. It is a part of one of the core functions in the organization, where the operating system supports running various services, not just on devices but also SQL-based services and applications. They are definitely a technology-enabling organization for us. 

We have the ability to manage all of our infrastructures in one area. The support is also there. We utilize it in our organization due to the fact that it is very good.

The regular updates and fixes from them for vulnerabilities help with risk reduction. To maintain compliance, we have a relationship with the vendor. They assist us in making sure that we have all our vulnerabilities covered. From a business continuity perspective, we make sure that we use the technology to its best capability.

Red Hat Insights provides vulnerability alerts and targeted guidance. It definitely minimizes your downtime. You have more proactive monitoring than reactive monitoring. A lot of the tools out there only give you the capability to handle something that has already happened. This is something that enables you to be more proactive and do your patch management for security vulnerabilities and so forth.

What is most valuable?

The high availability capability and the support functions we get from Red Hat Enterprise Linux are among the most valuable features. 

Also, Red Hat Insights is a key feature. You have a central view of all of the infrastructure in the organization. It is definitely something that other organizations need to invest in. It also streamlines things. You have the capability to have reporting, insights, and other things within one space.

What needs improvement?

One area for improvement could be moving towards a more agile DevOps way of working. Other technologies out there have enabled agile and DevOps practices, and this is something Red Hat Enterprise Linux could focus on. 

For how long have I used the solution?

Our organization has been using Red Hat Enterprise Linux for quite a few years. Following LCM, we always stay up to date with the current version.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is definitely stable.

What do I think about the scalability of the solution?

It definitely has scalability from an up-and-side perspective.

How are customer service and support?

Customer service and support are very good. We can always rely on them to assist when we run into issues. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have multiple operating systems in our landscape, but Red Hat is most likely the leader as an open-source solution. The choice of a solution comes down to fit for purpose. Red Hat Enterprise Linux fits our purpose.

What was our ROI?

The biggest return on investment is reliable support, as we can always rely on them to assist with any issues.

In terms of total cost of ownership, it is definitely something for which you have to work with the vendor and ensure that you have a cost-effective solution in place.

What's my experience with pricing, setup cost, and licensing?

I work closely with the licensing department in determining licensing costs and requirements. Pricing is something that needs to be worked out with the vendor. The more you have, the less you pay. That is the model nowadays in IT, but it is very cost-effective. You get what you pay for.

What other advice do I have?

When choosing a solution, it is crucial to ensure it is fit for purpose. There is a reason why you pay for support. At the end of the day, it comes down to the support that you get from the vendor.

We do not utilize the containerization part, but definitely, in the future, we will move to a hybrid way of working. Everyone is moving to more of a hybrid cloud solution these days rather than having it only in the cloud or on-prem. Red Hat Enterprise Linux supports working in a hybrid environment. It is definitely an enabler.

I would rate Red Hat Enterprise Linux a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Red Hat Enterprise Linux (RHEL)
May 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer2585667 - PeerSpot reviewer
Department Lead at a educational organization with 1,001-5,000 employees
Real User
Top 20
Foundational support enhances skill development in new open shift workers
Pros and Cons
  • "Red Hat's support is valuable for our employees who are new to OpenShift."
  • "I'm seeking a streamlined method for migrating from an OpenShift environment to a VMware virtualization platform utilizing Red Hat Enterprise Linux."

What is our primary use case?

We use Red Hat Enterprise Linux for model bases and websites.

We chose Red Hat Enterprise Linux for its robust security and reliable support, which are critical for our government healthcare department and require 24/7 operation.

How has it helped my organization?

Red Hat Enterprise Linux has enabled us to centralize our development by consolidating all our servers in one location using VMware and deploying a single instance of Red Hat Enterprise Linux across that infrastructure.

It provides stability to our containerized workloads.

Red Hat Enterprise Linux has performed well for our business critical applications.

The built-in security features are great. We have never had a security breach in our Red Hat environment and receive monthly updates.

Red Hat Enterprise Linux enhances our system's security by providing monthly updates, including critical security patches, significantly reducing our overall risk.

Itcontributes to our business continuity and compliance efforts through its stability and rapid issue resolution.

We use Red Hat Insights to ensure compliance with any Red Hat product integration.

Red Hat Enterprise Linux is helping to reduce our total cost of ownership, and our planned shift to virtualization is expected to further decrease TCO.

What is most valuable?

Red Hat's support is valuable for our employees who are new to OpenShift.

What needs improvement?

I'm seeking a streamlined method for migrating from an OpenShift environment to a VMware virtualization platform utilizing Red Hat Enterprise Linux.

The price of Red Hat Enterprise Linux always has room for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 15 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux offers scalability as long as licensing compliance is maintained.

How are customer service and support?

The Red Hat technical support is excellent.

How would you rate customer service and support?

Positive

What was our ROI?

The greatest return on investment from Red Hat Enterprise Linux is the skilled support it provides to our application teams.

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is expensive, particularly for governments operating with limited budgets.

What other advice do I have?

I would rate Red Hat Enterprise Linux an eight out of ten. While it is open source, which typically means ongoing improvements, there are still some minor details that could be refined.

When choosing between a third-party Linux OS and Red Hat Enterprise Linux, consider the workload. Less critical workloads that don't require 24/7 operation can utilize various third-party options. However, for stable, secure, and mission-critical systems demanding 24/7 uptime, Red Hat Enterprise Linux is the optimal choice.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2399139 - PeerSpot reviewer
Field Solutions Architect OCTO at a consultancy with 10,001+ employees
MSP
Top 20
Enabled us to centralize development, all of our developers get their own developer environment
Pros and Cons
  • "We are able to have a Linux system that is open-source and that allows us to do domain trust IBM and all that fun stuff. We have a good solid enterprise Linux."
  • "Red Hat training is phenomenal, but it is expensive. There has to be a better way to onboard new engineers into Linux to really and truly compete with Microsoft."

What is our primary use case?

We use Red Hat Enterprise Linux for just about everything in my company. Our use cases stem from three-tier applications up through cloud deployments, Kubernetes, containers, etc. Prior to this, I worked in an enterprise as a Linux engineer.

How has it helped my organization?

Being able to onboard faster is definitely an advantage to other Linux systems. In the enterprise, we had an onshore and offshore model. Our offshore model was hard to get onboarded into Linux, even if they said they had Linux experience. There is a big difference between managing one or two systems in your basement to managing a fleet of Linux systems, and that does not always translate over. Having a Linux system that has a cockpit with it where you can give someone a GUI, even though the engineers do not really use it, helps onboard new people into the enterprise, into their jobs, and into their roles a lot faster.

We have a lot of really smart people. They are constantly figuring out ways to do things better and faster with Red Hat Enterprise Linux. The openness of it and the ability to create whatever we want to create or have to create to make our actual job easier has given our operations people more time to focus on the things they need to focus on, and not the nitty-gritty of the operating system. Tuning becomes super easy. It is scriptable. It is easy to automate. That gives them all the time back in their day to be able to go solve cool problems and not infrastructure problems.

Red Hat Enterprise Linux has enabled us to centralize development. All of our developers get their own developer environment, and that is all based on containers and some version of Red Hat Enterprise Linux. It depends on what they are at and what they are doing. So, we build and give it to them. They are up and running, and they just go. We have some legacy guys who are still helping our customers with older versions. Those people exist. I talked to someone earlier who still has a Red Hat Enterprise Linux 4 deployment out there.

When it comes to security and compliance, I like firewalld to do things at the host level and to complement what we are doing out in the enterprise with next-gen firewalls and things like that. I have had SELinux enabled on my systems and in my enterprises since it was available. It was a little bit of a learning curve, but it has helped to keep our systems as secure as possible. It complements well with what security groups are doing for the rest of the enterprise.

The portability of applications and containers built on Red Hat Enterprise Linux is great for keeping our organization agile. It is fantastic. We can run them on-prem. We can run them in the cloud. We can move them wherever we need them at the time. If something has to go to the edge for any reason, such as a bandwidth issue or an on-prem issue in the data center, we can push those workloads out. We could push all those containers to where they need to run and when we need to run them. It is super easy to do.

I have not used Red Hat Insights for long, but when I was a Red Hat Insights user, it was the first place I stopped to see what was going on and be able to quickly address and fix issues that Red Hat Insights found.

Red Hat Insights provided us with vulnerability alerts and targeted guidance. In terms of their effect on our uptime, we were able to plan our maintenance windows around what we were seeing in Red Hat Insights. We had the visibility and the ability to go in and plan things out. We could plan what needs to be done and then make that change and say, "This is what we are doing. Here is the playbook for it. We are going to run this in tonight's maintenance window." That prevented us from having to take machines down during the day because we found something critical at that time.

What is most valuable?

The features of Red Hat Enterprise Linux that are most valuable to me, both in the enterprise and now as a partner, are the enterprise features. We are able to have a Linux system that is open-source and that allows us to do domain trust IBM and all that fun stuff. We have a good solid enterprise Linux.

What needs improvement?

It is not broken. Linux is Linux. It has been since Torvalds created the kernel back in version one of the kernel. We have added more features. More things have come to Linux and kernel. All the AI stuff is a bunch of buzzwords. In the keynote today at the Red Hat summit, Chris Wright talked about lightspeed coming to Red Hat Enterprise Linux. What do we need that for? What are we doing with AI? Just the stability of it is fine. If anything cool comes out, I will be the first to check it out. It is a stable platform. It is a workhorse, and that is how we use it.

However, there should be training materials for new enterprises that do not cost an arm and a leg. Red Hat training is phenomenal, but it is expensive. There has to be a better way to onboard new engineers into Linux to really and truly compete with Microsoft. Microsoft is just easy. Everyone uses it. You have to use it in school, and you have to use it everywhere. From an onboarding perspective, we can improve and have an affordable training solution for someone who might not want to be an RHCE or an RHCA but still needs to do their job. It is not Linux's fault. It is what it is. It is a workhorse. It does its thing, but we can do better to enable customers to utilize Linux better.

For how long have I used the solution?

I have been using it since Red Hat Enterprise Linux 4. It has been about 20 years.

What do I think about the stability of the solution?

It is super stable. When Red Hat comes out with lightspeed or integrates SELinux, there are no huge rollbacks. Once it makes it downstream in Red Hat Enterprise Linux, you know that is going to work. Everything has bugs, and we get that, but we know it is going to work. We know that nothing terrible is going to happen to our production environment, so stability is fantastic.

What do I think about the scalability of the solution?

We can roll out more machines if we need more machines. We pull machines back if we do not need them anymore. One of the things that is lacking is that currently, there is no way to have ephemeral Linux instances for compliance month or your audit month. If you have to bring up a hundred machines, you have to pay for that upfront. That might be changing now, but in terms of scalability, that is a detriment to how smaller organizations can operate. Not everyone can absorb that cost. It is very scalable, but the pricing is a little prohibitive for scalability.

How are customer service and support?

Their support is awesome. Their TAMs are awesome. The technical support that you get is awesome. There is the ability to attach yourself to bigger customers. When you are a small enterprise and you have an issue, you sometimes filter to the bottom of that list because there are other way-bigger customers who are way louder than some of the smaller ones. Being able to talk to your team and ask how to get a problem fixed is phenomenal. They are able to look at the backend and go, "Oh, there is a large telco that is having the same problem. I am going to add you to that one." From a customer service standpoint and tech support specifically, engineering has been fantastic.

The ability to talk to the people out in the community who work for Red Hat and maintain all of that, from the open-source side and the closed-source side, is amazing. A lot of people do not realize that they can jump on Slack or other platforms, and they can talk to the guys who are responsible for it and figure out what is going on. Sometimes, they ask to open a case, and other times, they say that they know and they are fixing it. Having that accessibility is amazing. You cannot call Microsoft and ask them to let you talk to the engineer who made X, Y, or Z.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been using Red Hat for 25 years.

How was the initial setup?

We are using Red Hat Enterprise Linux everywhere. We are using it on-prem. We call it the fourth cloud, so we have our own cloud like every enterprise does. They might realize that or not. We are using it everywhere. We have it at the edge, in the cloud, on-prem, and hybrid. It is the whole nine yards.

Our deployment strategy is to make it work and get it out there fast. We use all three cloud providers: GCP, Azure, and AWS.

Its deployment is super easy. Once you know what you need, rolling out Red Hat Enterprise Linux is super simple. You just go and repeat until you need to change something and then you change it.

We are using OpenShift to deploy Linux containers for a virtualization competitor migration. We are using it to migrate workloads from that vendor to Red Hat Enterprise Linux, so we have Linux running in containers to do their virtualization. We are running Red Hat Enterprise Linux containers as well for some workloads, but for the bootable container aspects of it, we essentially have a VM. This is how we use it there, and then everything else is pure containerization. It is not Red Hat Enterprise Linux-specific.

What about the implementation team?

We take care of the deployment for customers. 

When I was in the enterprise, we did not take external help. We did all of that in-house.

What was our ROI?

We have seen an ROI but not specifically with Red Hat Enterprise Linux. Red Hat Enterprise Linux is the workhorse. Everything else that supports Red Hat Enterprise Linux is where you get your ROI. When you take Ansible, you start automating all of your configurations. You take Insights, and you are getting those playbooks to remediate security issues and all that fun stuff. That is where you get a return on your investment. That is where you see your engineering dollars go down and they can focus on other aspects of the business. That is not specific to Red Hat Enterprise Linux. It is the whole ecosystem.

What's my experience with pricing, setup cost, and licensing?

I have had sales folks who have been transparent with the pricing, and then I have had other ones who were not as great. Most of those ones that were not as great are not working for Red Hat anymore.

From a pricing perspective, there is supportability. What you get with that support is the ability to open a case before you do something. You can tell them that you are going to be upgrading your Satellite system or all Red Hat Enterprise Linux systems and that you need a case open. They open a case, and then when the day comes, they are there. They are ready, and they know what is going on. The price point for that is phenomenal because you are paying for support. From a pricing perspective, it is on point. It is definitely a value-add, and it is extremely transparent from a customer standpoint.

Which other solutions did I evaluate?

I have evaluated other solutions. Manageability is the main difference. I have successfully ripped out other solutions in enterprises that I went to and replaced them with Red Hat. They had large fleets and no centralized management. When you come to Red Hat Enterprise Linux, you have the Red Hat Satellite server. You have Red Hat Insights. You have all of those things that help you manage large fleets and a large number of Linux machines. When you evaluate other solutions, they have some centralized management now, but that was not common previously. It is kind of a hodgepodge. They are stitched together with all these other solutions, but it does not make sense. In one case, they jammed Linux into their management platform used to manage databases, and it did not work. How do you manage a thousand machines on some busted piece of management software?

What other advice do I have?

If a colleague is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, they should go for something based on the use case. They have to look at what they are trying to do and what they want to do. They can get away with Fedora, for instance, but the question for me always comes down to supportability. Do they want to be able to call someone and say, "This is broken. Help. Hurry," or do they have the skills in-house to do that? Most companies do not have those skills. They have one or two very good engineers, but they cannot fix everything at the same time. If they want portability, then they should not look somewhere else. They should go to Red Hat Enterprise Linux because they have the Red Hat name behind it.

I would rate Red Hat Enterprise Linux an eight out of ten. There is always room for improvement in a product. Tens are unicorns. No one gets a ten. Maybe if Jesus made an operating system, he would get a ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2398773 - PeerSpot reviewer
Team lead cloud infrastructure at a renewables & environment company with 1,001-5,000 employees
Real User
Offers security and is useful in the area of automation
Pros and Cons
  • "I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line."

    What is our primary use case?

    My company currently uses Red Hat Virtualization to host all our virtual machines, and then we install Red Hat Enterprise Linux (RHEL) for almost everything we do. My company only has 30 or 40 Windows Servers, while we have over 2,000 Red Hat Enterprise Linux (RHEL) machines. In my company, we use Red Hat Enterprise Linux (RHEL) for everything from provisioning systems to Speedtest Servers to whatever we need in the company.

    How has it helped my organization?

    I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line. All in all, Linux is what my company has been using since the beginning, so it is imprinted in everyone working in the technology section of our organization.

    What is most valuable?

    All Red Hat Enterprise Linux (RHEL) features have been valuable.

    Red Hat Enterprise Linux (RHEL) is a Linux system, and in our company, we could probably use different Linux systems. My company mainly uses Red Hat Enterprise Linux (RHEL) because of the kind of security and the patching delivered, including the backporting of patches, instead of actually having to do version upgrades. The product's valuable features include stability and security.

    In my company, the solution has helped centralize development in most parts.

    The use of the product for containerization projects is an area that my company has been dealing with lately. In our company, we are installing a lot of OpenShift clusters now and moving that way, but if they run on Red Hat Enterprise Linux (RHEL) or bare-bones or bare-metal OpenShift, the shift needs to be made.

    In terms of the impact my company has experienced after making Red Hat Enterprise Linux (RHEL) a part of our containerization projects, I would say that a different team is handling the development parts for our company. Our company would be happy if the products we use were Red Hat Enterprise Linux (RHEL) or OpenShift. My company is very interested in Red Hat Enterprise Linux (RHEL), even if it will take many years for us to be completely over containers.

    As per my assessment of the tool's built-in security features when it comes to areas like risk reduction, business continuity, and compliance, all of the aforementioned functionalities are the main reasons my company stayed with Red Hat Enterprise Linux (RHEL). My company prefers Red Hat Enterprise Linux (RHEL) because of its stability, patch management, and other features that make us feel more secure.

    In terms of the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) to keep our organization agile, I would say that my company has done a lot of automation, which helps us keep everything as flexible as we want. One of my team members told me that the product is super when it comes to everything related to automation. The tool allows you to be kind of flexible.

    At the moment, I don't use Red Hat Insights even though we have looked at it in our company. In our company, we have put up Red Hat Insights, and we have it on the machines, but it's not that deep in use yet. I believe that Red Hat Insights will be more and more important since the security team wants to use it to get a better overview.

    If I have to speak to a colleague who is looking at open-source cloud-based operating systems for Linux, I would say that everyone needs to make a choice when it is not something concerning our company since we are standardized with Red Hat Enterprise Linux (RHEL) or Red Hat products in our company. My colleagues will have to use Red Hat products if they work in my company.

    Speaking of whether the Red Hat portfolio has affected our total cost of ownership across our enterprise landscape, I would say that we have been using virtualization in Red Hat Enterprise Linux (RHEL) for many years, and it has been a very good and cost-effective tool for our company. The product may reach the end of the life phase soon, so we have to migrate to some other solution, though we know that the prices may go up whenever we do it. Up until now, the tool has been very good.

    My company deploys Red Hat Enterprise Linux (RHEL) from Red Hat Satellite. Red Hat CloudForm is a self-service portal we use in our company but now it is an IBM product. I don't remember the name as it is long and boring. Red Hat CloudForm is a self-service portal that is connected to Red Hat Satellite to provision the machines.

    What needs improvement?

    My manager role is the reason why I am not that deep into the technical part anymore. In my company, the IT team is happy with Red Hat Enterprise Linux (RHEL) since they don't have to use Windows.

    For how long have I used the solution?

    Personally, I started using Red Hat Enterprise Linux (RHEL) around ten years ago. In my company, I have been using the tool for twenty years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    The solution scales up perfectly fine, especially since everything is automated since we have a very small team of 10 people in our company managing everything, including 2,000 servers.

    How are customer service and support?

    The product's support team was good whenever my company needed support services. Our company also uses some professional services from time to time, especially since Red Hat has a deep knowledge of the tool. If our company faces a problem, we have a very good connection with the tool's team in Norway, and they always help us, even if it's time-critical. The tool's support team manages to get us the consultants our company needs. I rate the technical support a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    My company has been using Red Hat Enterprise Linux (RHEL) from the beginning.

    How was the initial setup?

    When I started in the company almost ten years ago, deployment of Red Hat Enterprise Linux (RHEL) was done with an ISO image, which you mount it up, and you put in the IP addresses and do a lot of manual things. It is a different story today since you just enter how many courses you want and how much disk you want, and the deployment is done in two minutes.

    The solution is deployed on an on-premises model, and we don't have a lot in the cloud at the moment in our company. As an ISP, the services we deliver are kind of time-sensitive or latency-sensitive, so as long as we have a data center, it doesn't make that much sense to put stuff in the cloud just because it is the best.

    What's my experience with pricing, setup cost, and licensing?

    In terms of the prices and license of the product, I feel the solution has been good so far, especially since it has been quite easy to understand compared to a lot of other tools. I have been working with IBM and other vendors, where I have seen how other tools might have a bit more difficult pricing or licensing models compared to Red Hat Enterprise Linux (RHEL). In terms of pricing, Red Hat Enterprise Linux (RHEL) has been quite okay in general.

    Which other solutions did I evaluate?

    Red Hat Enterprise Linux (RHEL) was present ten years ago before I joined my current company, so I don't know if any other products were evaluated against it before my joining.

    What other advice do I have?

    We have a few applications that we have started developing in the cloud now managed by a different team, but I don't think they use Red Hat Enterprise Linux (RHEL) specifically.

    I rate the tool a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Infrastructure Architect at Ensono
    MSP
    Bulletproof systems and fantastic support from Red Hat and Community
    Pros and Cons
    • "The systems are just bulletproof. We do not have problems with it. Support for file system differences and migrations has been solid."
    • "A lot of it is related to communication. They are building solid products, and quite often, people do not find out about them until two or three years have passed."

    What is our primary use case?

    We run web apps. We run databases. We run a high-compute platform on Red Hat Enterprise Linux variants.

    All of our customers run Red Hat Enterprise Linux. We run Red Hat Enterprise Linux for mesh nodes. For anything Linux, if we can use Red Hat Enterprise Linux because it is supported, we put it on Red Hat Enterprise Linux. Probably 60% to 80% of our infrastructure is Red Hat.

    How has it helped my organization?

    Having a stable Linux platform means I am not spending my time rebuilding Linux systems, constantly patching, and doing things like that. It helps to have an approved and supported platform. I know they have tested everything and when I patch my system, it is not going to blow up. It just does not happen. The other thing is that we have had catastrophic failures, and they have helped us out of these catastrophic failures. The support for Red Hat Enterprise Linux has always been good, and the community around Red Hat Enterprise Linux has been fantastic.

    We were also CentOS users, so we have committed to AppStream as well. Being a part of the community has been a huge benefit for us. Community adoption means it is easy for people to find information. It helps new people get on boarded into Linux.

    We mostly have an on-prem environment. VMware is a significant chunk. We do have some Red Hat clusters. We do have clustered applications, both physical and virtual, running on the cluster. We do have some cloud. We have our own internal cloud with VMware running behind the scenes. Having a consistent image means things always look the same. It is boring, but it is cookie-cutter. That is what we like. We like everything to come out the same. We have consistency and the ability to patch across our entire environment. We are also a Satellite user, so we are able to patch everything and maintain everything in a single pane of glass. It means I can have fewer admins administering many more machines. If you have a reduction in failure and an improvement in automation, things just work.

    We have created what we call creator nodes. We have built a platform on Red Hat with Podman so that they can connect with Visual Studio code and do development or Ansible development. We now have our mainframe people developing automation with Linux with all of the plugins right there. It is a consistent environment for them, and that has been awesome. That has been fantastic. We have a few hiccups with Podman. They are working on the permissions to be able to have multiple people run Podman. They are working on the UID and GID problem that we had earlier. Right now, we are running Docker, but I am planning on moving to Podman once they fix that. We have also automated the build process for those nodes. If we need to scale up, we build a couple more VMs, and we are done.

    We use Red Hat Enterprise Linux for containerization projects. We are containerizing applications. We are pulling the Windows container that we have and converting it to the Red Hat Enterprise Linux container. At the Red Hat Summit, the keynote about image RHEL with systemd blew my mind. It is a change from what we have been doing, but it should make a lot of things more reachable for us. It is cool because now my container image looks like my VM image. You cannot make it simpler for people to develop in a container. It looks the same. There is no difference. That is going to drive heavy adoption with us because if there is no difference, people are not going to have that fear of something new. It has 100% impacted our projects in a positive way. We have started to migrate all of our workloads to OpenShift now that we have got it in the door. It makes a lot of sense. I can redeploy. I can patch. I can do all this with code. I do not have to maintain a VM and a container. It makes life simple.

    We have seen a drop in TCO because we ended up buying more than building. When you build something, there is the hidden cost of support, training, and the precarious position you get in if you deploy something you do not fully understand. We were there. We had five instances and a bunch of complexity. We reduced that down to one. We were able to simplify our complex nature. That is what Red Hat has allowed us to do. We have been able to roll out and we have been consistent. I have got machines out there that have been running for two or three years with no problems. They just patch them in the background. It just works.

    What is most valuable?

    I love systemd. They have made some significant improvements with the firewalld console. I do not use it that much, but I know it makes Linux reachable for people who are not normally Linux admins.

    I just love the command line configuration. It makes that easy for me. Another thing is that when you combine that with Ansible, your life is simple. You can do a lot of your jobs without having to touch the system. That is my ideal.

    I appreciate everything they have done. The systems are just bulletproof. We do not have problems with it. Support for file system differences and migrations has been solid.

    What needs improvement?

    There have been a few things that I have run into. They have significantly improved DNF and YUM, but there can be better communication around what is going on. A lot of it is related to communication. They are building solid products, and quite often, people do not find out about them until two or three years have passed. We still have not discovered everything in Red Hat Enterprise Linux 9. A lot of it is because we have not had the time, but it would be helpful to have a little bit more communication around it. Maybe that is on us to make sure that we stay updated with the community.

    For how long have I used the solution?

    I have been using it since Red Hat Enterprise Linux 2.5. It has been around 20 years. I love Red Hat Enterprise Linux.

    What do I think about the stability of the solution?

    I would rate it a nine out of ten for stability. It is stable. It is fairly bulletproof. There are a lot more things that they are adding to make it better.

    What do I think about the scalability of the solution?

    I have had no problems scaling up or scaling horizontally. I have had some very large Red Hat Enterprise Linux nodes with 254 gigs of memory and a big chunky Oracle database system. We have had no problems with them. We have not had any problems with running with multiple memory cluster nodes. We have had 100 gigs network, and we had no problems. We had a high-end SAN and a high-end network, and we had no issues.

    They have good integrations, and they have not had too many problems with external SAN providers. They have been fairly consistent with keeping up with everybody else and keeping their drivers good.

    How are customer service and support?

    They are probably one of the better ones in the industry. I can get a real answer, and I do not feel like people are breathing down my neck and saying, "I am going to close your ticket. I have not heard from you in 15 minutes." It has been a very positive experience. They have always helped us out when we have completely gone sideways.

    They are very patient with the level of experience that a lot of people have. We have a significant number of junior admins who put in tickets that probably should not have been put in. They have been very patient. Overall, it has been a good and positive experience.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before Red Hat Enterprise Linux, I was strictly using Solaris and AIX. I never used Ubuntu. It was just straight, big-frame Unix before I went to Linux. I did not change too many platforms.

    How was the initial setup?

    We use Ansible to deploy Red Hat Enterprise Linux machines on VMware. That is 80% to 90% of our workload. For everything else, I have done PXE boot and kickstarts.

    We are using a hybrid cloud. Our cloud providers are Azure and AWS. We work with both. The deployment on Azure and AWS was simple. We built Elasticsearch inside of Azure. It was a click-button deployment. We use TerraForm to deploy most of it, and then we have Ansible to do the rest.

    I wanted to try to do more infrastructure as code, but it is hard to get traditional admins into that mindset, so it is always a mix. I deploy these servers for them with TerraForm, and then I pretend I never did, and they can do whatever with them. It then goes back into traditional life cycle management. Sometimes they delete them, and sometimes they forget about them. Satellite has helped us keep track of where everything is. It has helped us track our life cycles. It has been helpful for us.

    What about the implementation team?

    We have used Red Hat consultants multiple times. They helped us set a few things up and clean up our pipelines. We have been very happy with our Red Hat consultants and our last deployment of OpenShift AAP. We loved their consultants. They were fantastic.

    What was our ROI?

    The biggest ROI that we have seen by using Red Hat Enterprise Linux is accessibility to information for frontline support people, midline support people, and developers. There is a ton of information, and there is a ton of community support.

    For us, Red Hat Enterprise Linux is a consistent platform because if we are on a customer's Rocky machine, we already know Red Hat Enterprise Linux. We can deal with that. It is a skill set that is very broad across multiple platforms. That means we can apply what we have learned and what we have been trained in. While working with the Red Hat Enterprise Linux team, we have learned best practices, and we can apply those across the board. That partnership has helped us better our internal practices whether it is Red Hat Enterprise Linux or not. That is a positive. Satellite has also been a real positive for us because we can now manage all of our systems from a single pane of glass. That is what my frontline people have been asking for. They wanted one place to patch the systems, and now they can.

    What's my experience with pricing, setup cost, and licensing?

    Our experience was incredibly positive because we started working with OpenShift before we were fully licensed. They knew we were going in that direction. The same thing happened with Red Hat Enterprise Linux. They knew we would buy tons of Red Hat Enterprise Linux, so they were a little bit more relaxed. We wanted a thousand licenses, and we could pick those up. We true up. Our license experience has been positive with the exception of having to deal with all of the broken-up accounts, which is as much our fault as anybody's.

    My biggest complaint is that we have eight or ten different contracts. It is hard to keep track of what is on what and where we are getting the most value-add out of our benefits.

    They are helping us solve that problem. We have reached out to our account executives. They will help us solve that problem. That is a huge step because that has been a problem for 15 years. It will help us consolidate and understand what we are spending across the board instead of seeing what we are spending in chunks.

    OpenShift has come close to paying for itself in the first year and a half. That is an easy business case to make if you have the direct ability to show cost savings. We are getting cost savings, and we have the ability to show those cost savings. These are the two major benefits we have seen with AAP and Red Hat Enterprise Linux bits. That has been a positive for us. Red Hat Enterprise Linux AI and some of the other things they are starting to do are probably going to enable a lot of our developers to start taking advantage of them. Red Hat Enterprise Linux AI changes the belief that AI is out of reach for a normal developer.

    Which other solutions did I evaluate?

    We considered the idea of building this entire platform on Rocky as a free solution. It just was not cost-effective. There are hidden costs of patching and maintaining. They require care and feeding. We wanted cattle, not pets. We had a bunch of pets. Red Hat Enterprise Linux enabled us to get into that cattle methodology and mindset. Our mesh nodes are built on Red Hat Enterprise Linux 9. If my mesh node goes sideways, I do not care. I just delete the VM, redeploy it, and run my playbook. In 15 minutes, I am back up and running again. Why would I troubleshoot it? It takes time. I do not care about troubleshooting. It enables us to rinse and repeat a lot of our processes.

    What other advice do I have?

    People turn off too many of the tools way too often. We have a lot of room for improvement as an organization to embrace SELinux. We are still working on that. That has a significant amount of value. We want to embrace the GPG sign code in AAP. I do not want anything but approved containers and code running on our platform and our customer's platform. They have enabled us to be incredibly secure, and we are yet to fully take advantage of those offerings. It is a goal, and we are going to get there.

    To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that Red Hat Enterprise Linux-based variants are the best in my opinion. If I have a choice, I will always go for CentOS, Fedora, Rocky, or something else that is Red Hat Enterprise Linux-based. If they were not going to go with Red Hat, I would probably tell them to go with CentOS but stay behind a little bit because they do not want to be at the bleeding edge of CentOS. That relationship kind of changed when they took it to AppStream instead of a more supportive platform.

    I would rate Red Hat Enterprise Linux a nine out of ten. They keep doing well, and they keep getting better. As long as they stay on the same path, I do not see us not using Red Hat Enterprise Linux in the future. It has been consistent. Why would we change?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2505660 - PeerSpot reviewer
    Associate Manager at a manufacturing company with 1,001-5,000 employees
    Real User
    It helps improve compliance, is secure and stable
    Pros and Cons
    • "Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable."
    • "If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful."

    What is our primary use case?

    We use Red Hat Enterprise Linux to maintain our systems, manage our user logs, and monitor our storage.

    How has it helped my organization?

    The fact that Red Hat Enterprise Linux is stable has led to more enterprises wanting to use it. All the updates are current from a security point of view. So, the fact that we are one-managed or subscription-managed through Red Hat Enterprise Linux keeps us secure.

    Red Hat Enterprise Linux's built-in security features simplify risk reduction and help maintain compliance, which gives us peace of mind.

    The knowledge base of Red Hat Enterprise Linux depends on the end user. However, the information is always there, and the most reliable information is from the Red Hat system.

    We have a dedicated server for provisioning and patching, and I am satisfied with how it works.

    Red Hat Enterprise Linux's Image Builder and System Roles improve our productivity by increasing efficiency.

    The Web Console is helpful because we use it to monitor and record users if we choose to, as well as check our system to make sure everything is up to date and we are current with the latest patches.

    Red Hat Enterprise Linux helps us be more compliant.

    What is most valuable?

    Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable.

    What needs improvement?

    From a monitoring standpoint, we have Splunk, which is more versatile in monitoring data files, and Nagios, which can monitor multiple instances via Windows or Linux servers and different boxes. If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for three years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is stable.

    How are customer service and support?

    I have not submitted any support tickets because we can find all the answers we need from the RHEL community for minor issues.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Red Hat has been the industry standard for most companies, but sometimes, organizations will run a Windows server and Active Directory alongside it.

    The critical difference between Red Hat and Windows lies in their user interfaces. While both share a similar underlying structure, Windows offers a graphical interface for easy interaction, while Red Hat relies on command-line prompts. This makes Red Hat a more secure environment.

    What was our ROI?

    Red Hat Enterprise Linux helps improve efficiency, reducing vulnerability and, ultimately, a higher return on investment by minimizing IT costs and downtime.

    What other advice do I have?

    I would rate Red Hat Enterprise Linux nine out of ten.

    We have between 100 and 200 end users. Red Hat Enterprise Linux is deployed in a standard, dev, quality, staging, and production environment.

    Maintenance is minimal for Red Hat Enterprise Linux. We only deal with updates and patches.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Tyler Rohren - PeerSpot reviewer
    Full Stack Engineer & Lm Space Automation Engineer at a manufacturing company with 10,001+ employees
    Real User
    Top 20
    The built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance
    Pros and Cons
    • "The most valuable feature of the solution is its stability."
    • "The solution's front-end GUI is not great and could be improved."

    What is our primary use case?

    We use the solution for server operating systems and to automate other systems. We use the tool for Windows automation and Linux automation.

    How has it helped my organization?

    The support we get from Red Hat is really good. When we have questions, there's always somebody we can approach and get an answer from. In my experience, Red Hat Enterprise Linux is more stable than Windows. The solution's ease of management is better, and it's much more powerful when you know the command line.

    What is most valuable?

    The most valuable feature of the solution is its stability.

    Red Hat Enterprise Linux's built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance.

    Red Hat Enterprise Linux, Ubuntu, CentOS, and Fedora are the main Linux systems. Ubuntu is the only enterprise-level OS with paid support because a lot of the work we do requires paid support contracts.

    What needs improvement?

    The solution's front-end GUI is not great and could be improved. It needs to be more intuitive if it's meant to be used as a desktop operating system replacement. I don't know how to describe it better, but OS X and Windows feel a lot more polished than Red Hat Enterprise Linux.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux in my current organization for two years. However, I have been using the solution in general for ten years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is an extremely stable solution.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux is a scalable solution.

    How are customer service and support?

    The solution’s technical support is very good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The solution's initial setup is seamless and easy. We tried different things, but the easiest way we found to deploy the solution was to use VMware. We had scripts to download and install the tool.

    What about the implementation team?

    We implemented the solution through an in-house team.

    What was our ROI?

    Once everything is set up, the solution is generally very stable. While other operating systems require a lot of maintenance, Red Hat Enterprise Linux is pretty hands-off once you properly set up and configure it.

    What other advice do I have?

    Overall, I rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.