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Director, Advanced Research & Architecture at a manufacturing company with 501-1,000 employees
Real User
Top 20
May 22, 2025
Supports long-term security and stability with seamless scaling
Pros and Cons
  • "My company benefits from RHEL features by avoiding drifts in our solution."
  • "The stability and reliability of the platform are top class."
  • "They should try to converge all the different product lines, in both Red Hat Enterprise Linux (RHEL) and CoreOS and OCP based on CoreOS, to get to a single point where it would be easier to move from one to the other."
  • "They should try to converge all the different product lines, in both Red Hat Enterprise Linux (RHEL) and CoreOS and OCP based on CoreOS, to get to a single point where it would be easier to move from one to the other."

What is our primary use case?

Our main use cases for Red Hat Enterprise Linux (RHEL) are for our centralized O&M platform, while on the edge we use CoreOS.

How has it helped my organization?

My company benefits from RHEL features by avoiding drifts in our solution. If it gets out of engineering, we don't exactly know if the solution is going to drift if someone implemented manual configuration.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps me solve pain points such as security, upgrades, patching, and all that is related to long-term support. 

The feature I appreciate the most in the newest version is the image mode and the upgrade in an immutable way. 

Security requirements are a consideration when choosing Red Hat Enterprise Linux (RHEL). It's the platform that really allows for longer-term support in terms of security patches, which is also one of the requirements from our customers; this is why we are on Red Hat Enterprise Linux (RHEL) for those services. 

When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, I start from zero. We provide a golden image scenario, and we install based on that golden image while customizing the product through our software itself, providing new bundles and everything around there. Patching is very similar; we provide additional packages and everything around the upgrades, and I'm looking forward to the image mode so that we can provide steps and immutable AB upgrades.

What needs improvement?

They should try to converge all the different product lines, in both Red Hat Enterprise Linux (RHEL) and CoreOS and OCP based on CoreOS, to get to a single point where it would be easier to move from one to the other. 

Sometimes we build products for one specific application or product, and it would be beneficial to move to CoreOS due to further requirements, however, it's not always straightforward. All the different teams working on the different Red Hat products are pretty much self-contained, which is understandable, but if there were more of a common baseline, it would be much easier to consider moving from one license to another, from one product to another.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,807 professionals have used our research since 2012.

For how long have I used the solution?

In the company, I've been using Red Hat Enterprise Linux (RHEL) directly for three years. Before then, we have been partners and have also been using CentOS and Fedora for a longer time, approximately ten years.

What do I think about the stability of the solution?

The stability and reliability of the platform are top class.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales pretty transparently with the growing needs of my company. It scales effectively when we need to add additional resources or knowledge, and it's straightforward for people to gain those and for our structure to implement even more servers around these others. Both technically and knowledge-wise, Red Hat Enterprise Linux (RHEL) scales effectively.

How are customer service and support?

The customer service and technical support are excellent, especially through the partner program. It's easier to get support over specific issues, and I have noticed when we had bigger issues that could have prevented market problems, there was a good escalation path towards the right people to get answers.

Which solution did I use previously and why did I switch?

I have considered other solutions rather than Red Hat Enterprise Linux (RHEL).

When we were considering getting out of CentOS, we were evaluating everything, including other open solutions such as Rocky, as cutting-edge solutions such as Fedora. 

I personally pushed for Red Hat Enterprise Linux (RHEL) since it was the best solution for us at that specific moment. I understand there are other solutions such as SUSE and Ubuntu that are all in the same market, however, with different approaches. I prefer the Red Hat Enterprise Linux (RHEL) approach.

How was the initial setup?

The deployment is generally very easy.

What was our ROI?

The biggest return on investment while using Red Hat Enterprise Linux (RHEL) from my technical point of view is the continuous patching and security fixes that are constantly being added and the support around it. If we are having an issue, we can directly reach the right people for support.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) as a product today at a solid eight out of ten, considering improvements already in place for the roadmap. With the features coming in RHEL 10, I could provide it an overall nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
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reviewer2704971 - PeerSpot reviewer
Sr. Manager of UNIX and Storage at a tech services company with 5,001-10,000 employees
MSP
Top 5
May 17, 2025
Offers stability and good support, but security vulnerabilities need addressing
Pros and Cons
  • "I find Red Hat Enterprise Linux stable."
  • "The uptime is excellent as it's automated and stable."
  • "I don't find Red Hat Enterprise Linux's security features to be good. They have many vulnerabilities that haven't been fixed for many years."
  • "I don't find Red Hat Enterprise Linux's security features to be good. They have many vulnerabilities that haven't been fixed for many years."

What is our primary use case?

My experience is primarily on-premises. I work in the financial and banking area, which has about 2,000 VMs.

How has it helped my organization?

The benefits are reliability, stability, and good support.

What is most valuable?

I find Red Hat Enterprise Linux stable. 

The knowledge base offered by Red Hat is good. They also have good support for the business. The web console has been acceptable, but we don't really use those tools.

What needs improvement?

I don't find Red Hat Enterprise Linux's security features to be good. They have many vulnerabilities that haven't been fixed for many years. They have numerous vulnerabilities that remain unresolved. Just some security details could be fixed. They have many vulnerabilities left over from previous years, with not enough being fixed, and their commitment is only to fix the critical and important ones. For moderate and low severity issues, they don't have the commitment. The security part is weak. Based on all scan reports, they have many vulnerabilities that can't be fixed adequately. 

We will be involved with some Red Hat Enterprise Linux upgrades or migrations to other cloud platforms. It's not straightforward in my opinion; we have to create an image from Red Hat Virtualization Manager and convert the image to a format that can be recognized by other platforms, such as Microsoft Azure. We have to convert the image and then import it to the Azure cloud. It's not easy, as it requires manual work. There's no tool available for this process.

For how long have I used the solution?

I have three years of experience with Red Hat Enterprise Linux.

What do I think about the stability of the solution?

The uptime is excellent as it's automated and stable. I would say the uptime is very good.

How are customer service and support?

Overall, their support is good. I would rate their technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use any other Linux systems before. Initially, we used other operating systems such as AIX and Solaris, but Red Hat Enterprise Linux was the first Linux we introduced.

We also have SUSE Linux for one specific product.

What other advice do I have?

When it comes to provisioning and patching, we use the satellite. It's acceptable when patching. I am satisfied with the provisioning and patching process as it's easy to manage. We don't use Insight, and I don't know about it. We don't use the Linux image builder or System Roles; we use our own Ansible Playbook to build a system.

We have all the automation set up for server provisioning and patching. We have the web console, but we don't really use its tools. We use our own Ansible Playbook, which allows us to manage and customize. We have many customizations. All the agents are installed for compliance, IP setup, file system creation - everything is automated.

When we create a VM, it only takes running the playbook and clicking a button. It takes about two minutes of work, and the automation handles the rest. In about two hours, the VM is up and running. If we use their tools, there are many limitations for customization, and we can only build an OS, but for the rest, we still have to run the automation. That's why we don't use those tools.

I would rate Red Hat Enterprise Linux a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,807 professionals have used our research since 2012.
Brian Lovato - PeerSpot reviewer
Senior Manager, System Engineering at a tech vendor with 10,001+ employees
Real User
Top 20
May 12, 2026
Enterprise support and training have strengthened secure, long-term virtual machine operations
Pros and Cons
  • "RHEL helps solve our pain points by providing the benefit of having the Enterprise edition so we can get support when we need it, being able to get the repos and download the latest packages and security."
  • "I would like to see improvements in RHEL for closed environments, as it is not straightforward to go from RHEL 8 to RHEL 10 without a seamless upgrade."

What is our primary use case?

Red Hat Enterprise Linux (RHEL) serves as the operating system for virtual machines that our applications run on. I use RHEL as an operating system, and overall it is a quality product.

I use Satellite in RHEL to be able to download the packages inside our network because it is a closed environment.

I have tried using the Red Hat Enterprise Linux Image Builder or system roles.

RHEL plays a role in my company's implementation of the Zero Trust model for Application and Workloads.

We do use Ansible, but not much.

We went from RHEL 7 to RHEL 8, and now I am looking to go to RHEL 10.

What is most valuable?

RHEL helps solve our pain points by providing the benefit of having the Enterprise edition so we can get support when we need it. The support is probably the biggest thing, being able to get the repos and download the latest packages and security.

Satellite in RHEL is a big benefit in navigating our security risks.

I have a dedicated team that supports our account with Red Hat Enterprise Linux (RHEL). I email them questions, and they get me support really quickly.

The availability of training for people to find information and work through and solve problems with their online documentation is valuable.

What needs improvement?

I would like to see improvements in RHEL for closed environments, as it is not straightforward to go from RHEL 8 to RHEL 10 without a seamless upgrade.

For how long have I used the solution?

I have been using RHEL for the last 20 years.

What do I think about the stability of the solution?

I have not experienced any downtime or crashes with the stability and reliability of the platform.

What do I think about the scalability of the solution?

Scalability is smooth.

How are customer service and support?

I have a dedicated team that supports our account with Red Hat Enterprise Linux (RHEL). I email them questions, and they get me support really quickly.

Which solution did I use previously and why did I switch?

Prior to adopting RHEL, we were using proprietary solutions from vendors that addressed similar needs.

How was the initial setup?

The deployment experience with RHEL is straightforward.

What about the implementation team?

We have not used RHEL to do AI workloads as we are just starting that.

What was our ROI?

The biggest return on investment when using RHEL is the availability of training for people to find information and work through and solve problems with their online documentation.

What's my experience with pricing, setup cost, and licensing?

The pricing for RHEL is fine. I get an enterprise discount, so our pricing is quite good.

Which other solutions did I evaluate?

I did not consider switching to another solution.

What other advice do I have?

My experience with the upgrade was seamless with no issues.

It is straightforward to start up a new VM within minutes.

Somebody else manages that.

We use some playbooks. We do not really use Ansible too much, but there is a lot of information available.

I would rate Red Hat Enterprise Linux (RHEL) a 10 overall. There is a cost factor to it, but you get what you pay for. I would recommend Red Hat Enterprise Linux (RHEL) over a lot of other open-source products. I would rate the overall experience a 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 12, 2026
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Infrastructure engineer at Markel
Real User
Top 20
May 20, 2025
Strong security features and reliable performance increase deployment confidence
Pros and Cons
  • "The biggest return on investment with Red Hat Enterprise Linux (RHEL) is that every time I put an application or tool in there, it's going to work."
  • "I find Red Hat Enterprise Linux (RHEL) to be super stable and super reliable."
  • "To improve Red Hat Enterprise Linux (RHEL), it would be helpful to have a step-by-step process to make setup easier."
  • "My experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) is mixed. On a professional level, they are very responsive, which is part of the contract, but on a personal level, responses can take forever, and I often get pointed to community posts."

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) are mostly development at first, and then after that, it's actually running full production loads on it.

What is most valuable?

One of the nice pain points that Red Hat Enterprise Linux (RHEL) addresses compared to other distributions is the polished applications within it. 

Their repository tends to be more foolproof. The SELinux feature in RHEL is pretty strong. 

SELinux is not something that I was ever using before in the open source community, and it was very confusing at first; however, after a while, it made sense why that layer exists. The SELinux feature and other features of RHEL benefit my company by allowing us to lock in the server more traditionally than we would be able to with special permissions. 

It's about getting very granular versus just putting an umbrella on some things, and security-wise, it's very effective.

The security features of Red Hat Enterprise Linux (RHEL), including SELinux and its features, make it easier to be aware of compromises.

The Insights tool is very good at providing CVEs to alert us about vulnerabilities quickly. I can't quantify the impact in percentage terms since I haven't faced specific situations. However, the outlook compared to other distributions looks good.

What needs improvement?

To improve Red Hat Enterprise Linux (RHEL), it would be helpful to have a step-by-step process to make setup easier. Cockpit needs more features to manage complex tasks such as RAID configurations, as most of that is reserved for the command line.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for about a year and a half.

What do I think about the stability of the solution?

I find Red Hat Enterprise Linux (RHEL) to be super stable and super reliable.

What do I think about the scalability of the solution?

I have not scaled Red Hat Enterprise Linux (RHEL) outside of using templates and cloning features. I haven't scaled it out with OpenShift yet; it's something I want to explore, as I now understand what tools OpenShift can offer to scale out RHEL machines effectively.

How are customer service and support?

My experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) is mixed. On a professional level, they are very responsive, which is part of the contract, but on a personal level, responses can take forever, and I often get pointed to community posts.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not consider any other OS solutions while using Red Hat Enterprise Linux (RHEL), although there have been discussions about using Ubuntu. I don't think it will go that way because we are very satisfied with what RHEL offers overall.

What was our ROI?

The biggest return on investment with Red Hat Enterprise Linux (RHEL) is that every time I put an application or tool in there, it's going to work. I don't have to second-guess it or go back; I know it will be a polished application.

What's my experience with pricing, setup cost, and licensing?

Regarding the experience with pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL), I would say it's beyond my pay grade. That said, it's not cheap at all. While it could always be cheaper, they provide substantial value for the money, and they consistently introduce new features that add value.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) as a ten out of ten overall. 

It's a great OS that has grown on me over time, and the more I use it, the more I understand its value and why it costs what it does.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andre Vaillancourt - PeerSpot reviewer
Chief Devsecops Engineer, Chief Architect, Program Manager (Multiple Teams) Va Customer at a outsourcing company with 201-500 employees
Real User
Top 20
May 12, 2026
Secure automation has improved compliance and supports a zero trust model for hybrid workloads
Pros and Cons
  • "The stability and scalability of the platform are commendable, ensuring our systems can handle growth efficiently."
  • "Regarding improvements, I think RHEL could benefit from better user interface enhancements for future releases."

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) today include developing applications and managing server environments efficiently. I use Red Hat Satellite and Red Hat Lightspeed overall, which streamline our operations significantly.

What is most valuable?

RHEL helps me solve various pain points, such as ensuring system stability and security across our infrastructure. I particularly appreciate the advanced security features of RHEL the most, as they enhance our overall protection.

RHEL plays a crucial role in my company's implementation of the zero trust model by ensuring secure identity and authentication measures. Using Ansible Automation Platform has been a smooth experience overall, enabling better automation in our workflows.

I use features in RHEL such as identity management and Satellite, which help my company maintain compliance and security. The stability and scalability of the platform are commendable, ensuring our systems can handle growth efficiently.

What needs improvement?

Regarding improvements, I think RHEL could benefit from better user interface enhancements for future releases.

For how long have I used the solution?

I have been working in my current field for several years now and have gained valuable experience during this time.

What do I think about the stability of the solution?

RHEL helps mitigate downtime and lower risks thanks to its robust design.

How are customer service and support?

On a scale of one to ten, I would rate the customer service and technical support as an eight, as they are responsive, but there is always room for improvement.

How was the initial setup?

I would describe the deployment process of RHEL as mostly straightforward, although some challenges may arise.

What was our ROI?

From my perspective, I have seen a return on investment using RHEL, primarily through improved efficiency and system reliability.

What other advice do I have?

My company is still working on artificial intelligence workloads, as we are in the early stages of exploring this technology. I would not say that RHEL has directly helped those customers yet, as we are still gathering data on effectiveness.

Regarding the knowledge base offered by RHEL, I find it very useful and assess it highly due to its comprehensive information. I do not specifically handle insights on pricing, setup costs, or licensing, as that is managed by another department in my company.

On a scale of one to ten, I would rate RHEL overall as a nine. I advise other companies to thoroughly assess their needs before implementation.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Last updated: May 12, 2026
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Hunaid Vekariya - PeerSpot reviewer
Site Reliability Engineer Software Labs at IBM
Real User
Top 5
Jan 21, 2026
Strong security and automation have supported reliable hybrid deployments and growth
Pros and Cons
  • "The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent; the documentation is fantastic and is supported by a large community that answers questions effectively."
  • "A disadvantage is that it is not open source, meaning limited flexibility, and the high cost associated with Red Hat compared to others."

What is our primary use case?

I work with both the cloud version and the on-premises version of Red Hat Enterprise Linux (RHEL). I have worked with Red Hat Cloud and Red Hat Enterprise on-premises.

For the cloud-based products, the main use cases for Red Hat Enterprise Linux (RHEL) include deploying websites and complex software for customers, such as SaaS software on the cloud, specifically Red Hat Cloud.

What is most valuable?

When choosing Red Hat Enterprise Linux (RHEL) in the cloud, security requirements were not a consideration for me because Red Hat provides us with the SLA regarding security compliance. I am more than satisfied to use Red Hat Cloud for security purposes, while I manage some other forms of security, such as my own keys and access in Red Hat Linux systems.

I really appreciate the zero trust networking that Red Hat Enterprise Linux (RHEL) has, and it also provides the WAF, along with certified images from Red Hat. For my current work on containers, Red Hat provides certified images that minimize vulnerabilities of CVEs, improving security significantly.

Although I do not have much knowledge about virtualization technology, I can say that for the hybrid cloud on OpenShift with the operators provided by Red Hat, the ready-to-use operators take care of underlying security, patching, and updates, so I do not have to handle monitoring or security myself.

Security is highlighted as an advantage across various aspects, such as the zero trust networking feature and the availability of certified images, which are instrumental in minimizing vulnerabilities and enhancing security.

What needs improvement?

While there are good aspects, I would appreciate improvements in the command-line interface (CLI). Red Hat could do more on the CLI side instead of focusing so much on UI development.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for around five years.

What do I think about the stability of the solution?

Regarding stability, I have not experienced performance issues, crashes, or downtimes with Red Hat Enterprise Linux (RHEL); any problems usually arise from my applications, not from the Linux system.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) is definitely scalable.

Whether I have expanded the usage of Red Hat Enterprise Linux (RHEL) depends on the business requirements, as RHEL comes with a cost that my company can afford because IBM owns Red Hat, so everything scales on RHEL.

How are customer service and support?

Regarding my experience with Red Hat's technical support team, I find that they come very quickly with answers. However, sometimes the first person who responds might be a technical support agent without in-depth knowledge, so for more complex issues, a specialized engineer comes to the rescue, depending on the criticality of the subject, especially if it is production or a staging environment. They answer according to the SLA and support terms.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Determining whether Red Hat Enterprise Linux (RHEL) is cost-effective depends entirely on the business. If your business faces compromises leading to significant losses, then investing in Red Hat Enterprise is truly necessary. However, if your business is small or medium-sized, you can manage with the free versions.

How was the initial setup?

Regarding the deployment aspect, my experience has been straightforward because it is all automated with Ansible; all I need to do is provide an IP address, and it takes care of all the variables and boots up automatically.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing, setup costs, and licensing costs of Red Hat Enterprise Linux (RHEL), I have heard that the licensing cost is significant compared to free alternatives such as CentOS or AlmaLinux, which are managed by Red Hat. I previously used CentOS, which is free, but I had to manage everything, including security, patching, reboots, and storage.

Which other solutions did I evaluate?

The key differences between Red Hat and other Linux technologies I have used include the advantages of excellent technical support, good documentation, and a large community for problem-solving. A disadvantage is that it is not open source, meaning limited flexibility, and the high cost associated with Red Hat compared to others.

What other advice do I have?

I would advise other organizations considering Red Hat to start using it as their applications grow larger, rather than waiting for their business to become huge, as delays can lead to complications.

Currently, I am working on bare-metal services where I install Red Hat Enterprise Linux (RHEL). Using AWS for Red Hat is indeed a good option, as you can get the image directly from AWS with a subscription cost per hour for Red Hat licensing.

Red Hat helps keep applications operational because it provides built-in monitoring tools that offer a good overview of all running services, including built-in agents that come with the Red Hat subscription to identify potential breakouts. Regarding reducing risks, Red Hat also provides secure images that indicate the latest security patches available worldwide.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent; the documentation is fantastic and is supported by a large community that answers questions effectively.

When comparing the business value of Red Hat Enterprise Linux (RHEL) to other Linux distributions, I find that RHEL is more stringent with its security, requiring users to be careful not to trespass, whereas other Linux systems do not enforce such strict security measures, and users must manage security themselves.

On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) overall as a product and solution at eight, possibly eight and a half.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 21, 2026
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reviewer2753181 - PeerSpot reviewer
Principal Devsec Ops Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Aug 28, 2025
Package management and upgrades have supported critical application uptime on cloud infrastructure
Pros and Cons
  • "The features of Red Hat Enterprise Linux (RHEL) that I most appreciate include the easy package management and the straightforward upgrades; the stability and support are also impressive, and in my particular applications, it's not allowed to be down for more than five minutes consecutively, so it's helping me meet my requirement."
  • "When considering how Red Hat Enterprise Linux (RHEL) can be improved, I would say for the enterprise, having easier hooks for these air-gapped lab environments would be beneficial."

What is our primary use case?

My main use case for Red Hat Enterprise Linux (RHEL) is as the operating system for all of our applications. I'm our Ansible SME, so we install on top of that and then use that application to manage the RHEL for the enterprise.

What is most valuable?

The features of Red Hat Enterprise Linux (RHEL) that I most appreciate include the easy package management and the straightforward upgrades. The stability and support are also impressive.

The benefit that my company sees from these features is significant. In my particular applications, it's not allowed to be down for more than five minutes consecutively, so it's helping me meet my requirement.

What needs improvement?

When considering how Red Hat Enterprise Linux (RHEL) can be improved, I would say for the enterprise, having easier hooks for these air-gapped lab environments would be beneficial. The reason why these lab environments are air-gapped is we want to test new things, and we can't have it interact with the rest of our network until it's fully vetted. That's why we have these labs to fully vet those types of things. It's normally a hassle to get RHEL up in those environments until we work out the right treatment.

The improvement would be if there's an easy way to, through that air-gapped environment, entitle the RHEL images.

What do I think about the stability of the solution?

In terms of assessing Red Hat Enterprise Linux (RHEL)'s built-in security features, I find that out of the box, we are able to manage golden images and that keeps us in compliance.

It is very easy to manage.

How are customer service and support?

I haven't had experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) items, but I have on the Ansible side.

The portal is excellent. They integrated OpenShift AI, so sometimes when I'm filling out the ticket, it already has the solution there and I end up not opening the ticket. When I do have to open the ticket, I get a good response. That's on the Ansible side, but I'm sure it's the same on RHEL if I ran into something.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We have considered different solutions, not so much Red Hat Enterprise Linux (RHEL) itself. Our company started with mainframe way back and has been long time RHEL customers.

We have looked at different container solutions and things in the Red Hat ecosystem, and Red Hat came ahead in those.

What was our ROI?

From my point of view, the return on investment when using Red Hat Enterprise Linux (RHEL) is definitely significant.

If we were not able to meet our regulatory impact, we would not be able to do business. It is table stakes.

What other advice do I have?

The advice I would give to other companies that are considering Red Hat Enterprise Linux (RHEL) right now is to do a comparison and get feedback from their engineers.

They will see that this is a much more stable platform with a lot of support. I would rate RHEL a 10 out of 10 because it's how we do business.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 28, 2025
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Sistem Yönetmeni at Türkiye İş Bankası
Real User
May 13, 2026
Automation has transformed our deployments and has improved security and operational efficiency
Pros and Cons
  • "Red Hat Enterprise Linux (RHEL) has mitigated downtimes and lowered risks in our organization, especially with the latest features."
  • "I think the support should be more concerned about the new standards of technology."

What is our primary use case?

We use Red Hat Enterprise Linux (RHEL) for applications. Our use case involves its very easy deployment and usability, along with substantial support from the community and open source resources. We are looking forward to using much more OpenShift applications and Red Hat Open as well. Red Hat Enterprise Linux (RHEL) helps me solve pain points related to scalability, enabling us to deploy several servers in one.

What is most valuable?

The AI and automation features such as Ansible and Ansible Tower stand out to me. We build streams in our automation features, using playbooks in Ansible for patching the application servers in a timely manner. We are also using automations for fault detections and fixing configurations, as well as building pipelines to deploy new features such as Windows 2019.

The open source environment has positively impacted our organization due to the package feature with the satellite, allowing us to download open source codes, which has been very flexible, resulting in enormous savings. Red Hat Enterprise Linux (RHEL) has mitigated downtimes and lowered risks in our organization, especially with the latest features.

What needs improvement?

I would like to see smoother integration with the AI components that would use other Red Hat products such as OpenShift and Ansible in Red Hat Enterprise Linux (RHEL). I think the support should be more concerned about the new standards of technology. Customer support could be a little bit better, but it is definitely very good overall.

For how long have I used the solution?

I have been working for 26 years in the application management team.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) is definitely stable, and we are very happy about it.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL)'s scalability is very well configured and very straightforward.

How are customer service and support?

Although my team is not responsible for patching and maintaining Red Hat Enterprise Linux (RHEL) systems, I hear from my colleagues that they are very satisfied with the features, stating that it is easy to maintain the Linux environment and flexible. I have a Red Hat account and look on the internet for knowledge bases.

Since I am not responsible for managing the Red Hat Enterprise Linux (RHEL) hardware in our environment, I cannot give a detailed explanation of how I access the knowledge base. However, I research on the internet and with my account, I try to go into labs and find the appropriate knowledge base.

Which solution did I use previously and why did I switch?

We used a different solution primarily for automation, which was the main reason for our switch.

What was our ROI?

We have saved costs, but I cannot provide specific metrics at this time.

What's my experience with pricing, setup cost, and licensing?

Since we are a big bank, the pricing, setup cost, and licensing were through an end-user master agreement, which made us really happy because it was beneficial for both sides.

Which other solutions did I evaluate?

We had some options, but we were very enthusiastic about Red Hat Enterprise Linux (RHEL), so we chose it.

What other advice do I have?

We navigate our security risks using features such as identity management, which we fall in love with more every day because it is really key to organizing security. The most important security feature for Red Hat Enterprise Linux (RHEL) that stands out to me includes the accessible accounts groups.

Red Hat Enterprise Linux (RHEL) is part of an open-source community, so I advise others to develop their own solutions within the environment and community while still being supported and free of enhancements. I would rate this product a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 13, 2026
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Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.