IT Central Station is now PeerSpot: Here's why
Humbert Choi - PeerSpot reviewer
Cyber Security Trainee at Macroview Telecom Limited
Reseller
Top 20
Stable, straightforward to set up, and guards against sophisticated attacks

What is our primary use case?

We are a solution provider and this is one of the firewall solutions that we implement for our customers. We present this product to customers and also handle the onsite installation. Our clients use it to secure their network infrastructure.

What is most valuable?

The most valuable feature is WildFire, which blocks sophisticated attacks and distinguishes it from other traditional firewall functions.

What needs improvement?

I would like to see better third-party orchestration so that it is easier for the team to work with different products.  Improvements should be made in the Cortex module.

For how long have I used the solution?

I worked with this next-generation firewall for about four months as I rotated between departments.
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2022
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have had no complaints about stability.

What do I think about the scalability of the solution?

Scalability has not been a problem. Our customers for this firewall are large companies in industries such as banking.

How are customer service and support?

I have not been in contact with technical support.

How was the initial setup?

The initial setup is quite straightforward compared to other brands of firewalls. The deployment takes about one month.

What about the implementation team?

Our in-house team handles the deployment and maintenance for our customers.

What other advice do I have?

My advice for anybody who is considering this product is that it is a useful firewall and high-ranking compared to others. I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Jan Hammer - PeerSpot reviewer
Marine Consultant/Captain/Senior DPO at Jan Arild Hammer
Consultant
Top 20
The best firewall that is easy to set up and has good flexibility and stability

What is our primary use case?

We use it to control what users may access internally and externally, which covers everything. We are using its latest version. The model that we are using is 3220.

What is most valuable?

Its flexibility is the most valuable.

What needs improvement?

Its price can be better. They should also provide some more examples of configurations online.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it because if you want to scale it upwards, you have to change the firewall.

How are customer service and technical support?

I have sometimes used the local support here in Norway. That has been okay. There are no problems.

Which solution did I use previously and why did I switch?

I have tried Sophos, Cisco, and FortiGate. This is the best firewall.

How was the initial setup?

The initial setup is easy. There is good documentation for this.

What's my experience with pricing, setup cost, and licensing?

Its price can be better. Licensing is on a yearly basis.

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls a ten out of ten. It is the best solution I have tried. I am happy with this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2022
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.
Network Security Engineer
Real User
Useful web filtering, responsive technical support, but VPN needs improvement
Pros and Cons
  • "The best features of this solution are URL filtering and traffic visibility."
  • "The areas that need to improve are network protection and user identification."

What is our primary use case?

I am using the solution for protecting the network organization from threats.

What is most valuable?

The best features of this solution are URL filtering and traffic visibility.

What needs improvement?

The areas that need to improve are network protection and user identification.

In the next release of the solution the VPN could improve because it is not as good as competitors.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

This solution is stable and reliable.

What do I think about the scalability of the solution?

We have 10 employees using this solution in my organization. We are in the beginning phases of testing and will increase usage if the test phase results are favorable.

How are customer service and technical support?

The technical support is responsive.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for this solution. I am happy with the price and when comparing it to other solutions it is priced competitively.

Which other solutions did I evaluate?

I have evaluated Sophos firewalls and I found Palo Alto solutions better because of the protection and web filters.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks NG Firewalls a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Team Leader at a tech services company with 501-1,000 employees
Real User
Plenty of useful features, reliable, but priced high
Pros and Cons
  • "There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth."
  • "The solution is not straightforward."

What is our primary use case?

We use this solution to protect our network.

How has it helped my organization?

This solution has helped our organization by protecting the perimeter of our network from both internal and external threats.

What is most valuable?

There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth.

What needs improvement?

The solution is not straightforward.

For how long have I used the solution?

I have been using this solution for approximately eight years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users using this solution in my company.

How was the initial setup?

The initial setup was complex. The full installation, including customize to meet our requirements, took approximately one month.

What about the implementation team?

We used the help from an integrator team for the implementation.

What was our ROI?

The technical support is satisfactory.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is on the higher side compared to competitors.

Which other solutions did I evaluate?

We are currently looking for a better-priced solution.

What other advice do I have?

This is a very good solution but it is very expensive.

I rate Palo Alto Networks NG Firewalls a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITSM Engineer at a comms service provider with 11-50 employees
Real User
Reliable with good App-ID, Content-ID, User-ID, and encryption and decryption features

What is our primary use case?

We are using it for data center protection, intrasystem security, endpoints protection, load balancing, and DHCP.

What is most valuable?

The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features.

What needs improvement?

They can improve the handling and management of User-ID. They should also improve its price. Their technical support can also be improved.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

We went from 4 devices to 16 devices, and it was not a big problem. Currently, we don't have any plans to increase its usage. Our network won't grow over the next two years. It will stay as it is.

How are customer service and technical support?

Their technical support is sometimes lousy, but sometimes, it is okay. Their technical support can be improved.

How was the initial setup?

Its initial setup is not too complex for an environment like this.

What's my experience with pricing, setup cost, and licensing?

Its price should be improved.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Shrihari Taluri - PeerSpot reviewer
Senior Network Security Engineer at Locuz Enterprise Solutions Ltd
Real User
Top 20
Good IPS/IDS capability and good technical support, but more OTP features are needed

What is our primary use case?

We are using this firewall for security purposes.

What is most valuable?

The most valuable features are the IPS/IDS subscriptions.

The user interface is fine.

What needs improvement?

In the future, I would like to see more OTP features.

The price of this product should be reduced.

For how long have I used the solution?

We have been using the Palo Alto Next-Generation Firewall for more than two years.

What do I think about the stability of the solution?

In terms of stability, we have had a very good experience with this product. I would say that it is excellent.

What do I think about the scalability of the solution?

Scalability has not been an issue. It's good.

How are customer service and technical support?

The technical support from Palo Alto is good.

How was the initial setup?

I was not present for the initial setup and deployment. Prior to that, I was not part of the planning.

What other advice do I have?

My experience with Palo Alto is good and I definitely recommend this product. That said, there is always room for improvement.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager at Net One Systems
Real User
Security is a lot easier than its competitors and it has well-integrated software

What is our primary use case?

Our primary use case was to configure our PSAs for our customized configuration. 

What is most valuable?

I like that it has high security. 

What needs improvement?

The whole performance takes a long time. It takes a long time to configure. 

For how long have I used the solution?

I have been using Palo Alto for six years. 

How are customer service and technical support?

I contact Palo Alto by email or by phone. Their support is good. 

Which solution did I use previously and why did I switch?

I have previously worked with Cisco ASA. Palo Alto is a lot easier especially in regards to security. It is a well-integrated software.

How was the initial setup?

The difficulty of the deployment depends on our clients' environment and their requests.

We require a two-member team for support. 

In terms of how long it takes to deploy, again, it depends on the customers' environment. If the request is easy, it can take around two weeks.

What other advice do I have?

I would rate Palo Alto a nine out of ten. 

In the next release, they should simplify the deployment process. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Regulatory Specialist at a healthcare company with 501-1,000 employees
Real User
Top 5
A user-friendly next-generation firewall with good support and useful security features.
Pros and Cons
  • "Operationally, it is easier, and the manageability and their security features are good."
  • "When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. T"

What is our primary use case?

We use a very basic model with a small installation to secure a small office segment with 50 users.

What is most valuable?

Operationally, it is easier, and the manageability and their security features are good. Vendor support is also good.

What needs improvement?

When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. The vendor will help us identify the product and the features, but it could be better. The price could also be better.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for about four years.

How are customer service and technical support?

Vendor support is good.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, it's very expensive to set up and maintain.

What other advice do I have?

I would tell potential users that Palo Alto is the best, even compared to Cisco or any other competitor. 

On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.