We protect certain applications in the data center with Palo Alto Networks NG Firewalls.
Head Of CERT at a logistics company with 10,001+ employees
Is easy to deploy, has good technical support, and integrates well with other components in our network
Pros and Cons
- "Compared to other firewalls from Check Point, Fortinet, and Cisco, for example, Palo Alto Networks NG Firewalls use the most advanced techniques. They have sandbox integration and others in the orchestrator. Palo Alto's security features are at a higher level than those of the competitors at the moment."
- "Palo Alto needs to provide more support during the design phase and with proposals. They need to be more proactive, try to anticipate issues, and then help us to implement the transformation quickly."
What is our primary use case?
What is most valuable?
Application layer security and integration with other components that we have in our networks are valuable features.
Compared to other firewalls from Check Point, Fortinet, and Cisco, for example, Palo Alto Networks NG Firewalls use the most advanced techniques. They have sandbox integration and others in the orchestrator. Palo Alto's security features are at a higher level than those of the competitors at the moment.
It's very important that we be able to integrate all security capabilities within the firewall. This is one of the key reasons why we chose to go with Palo Alto Networks NG Firewalls.
We are heavily investing in technology that uses machine learning. Thus, it is important for us that Palo Alto Networks NG Firewalls embed machine learning in the core of the firewall to provide inline, real-time attack prevention.
What needs improvement?
Palo Alto needs to provide more support during the design phase and with proposals. They need to be more proactive, try to anticipate issues, and then help us to implement the transformation quickly.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for five years now.
Buyer's Guide
Palo Alto Networks NG Firewalls
July 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
What do I think about the stability of the solution?
We have not had any issues with stability. I have not heard from our SOC about issues with devices either.
What do I think about the scalability of the solution?
The scalability has been good. We are the biggest bank in Italy with 100,000 employees.
How are customer service and support?
Palo Alto's technical support is extremely good and responsive. The ticketing system, however, is a little bureaucratic especially when you are in a hurry or are dealing with an emergency. On a scale from one to ten, overall, I would rate technical support a nine.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment was quite easy.
What was our ROI?
We have seen a return on investment in general. Our company is moving to the cloud and toward digital transformation in the financial sector. Palo Alto plays a key role in this return on investment.
What other advice do I have?
My advice to you, if you're looking for the cheapest and fastest firewall, is that the cheapest firewall is not the best for security.
We use firewall solutions from multiple vendors, and from a security point of view, Palo Alto Networks NG Firewalls are one of the best in comparison. Also, you get the best value from Palo Alto with application layer security, machine learning, and integration.
Overall, I would rate Palo Alto Networks NG Firewalls a nine out of ten.
I find it valuable to attend an RSA Conference because I get the opportunity to participate in several seminars, share, and learn from other people as well.
Attending RSAC also impacts our purchasing decisions because what I see at the conference will end up in the budget the following year or the year after that.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Manager Data Servicers at Union Bank of Colombo
Performs well and protects our internal network from external threats
Pros and Cons
- "The performance of Palo Alto Networks NG Firewalls is the most valuable feature."
- "The analytics could be improved."
What is our primary use case?
We use the solution to protect our internal network from external threats.
Up until recently we were not using multilayer firewalls and were using several solutions that are combined in Palo Alto Networks NG Firewalls.
How has it helped my organization?
We are required to provide our network test results to our central bank, and Palo Alto Networks NG Firewalls offer a robust report for this purpose that would otherwise be a cumbersome human task.
What is most valuable?
The performance of Palo Alto Networks NG Firewalls is the most valuable feature.
What needs improvement?
The analytics could be improved. I would like to have a unified analysis tool within Palo Alto, as we currently use Perimeter 81 and Fortinet FortiGate, which makes the analysis process take a long time.
For how long have I used the solution?
I have been using the solution for almost four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have three people that monitor the solution and maintain it.
How was the initial setup?
The initial setup is straightforward. We had to secure our parameter network. We required two engineers from a reseller and two from our organization.
What about the implementation team?
The implementation was completed with the help of a partner.
What's my experience with pricing, setup cost, and licensing?
The solution is worth the price, as it can be utilized without the need for high-processing CPUs and resources, thus saving us overall.
Which other solutions did I evaluate?
I evaluated Check Point and decided to use Palo Alto because of its performance. Palo Alto can be used with fewer CPUs.
What other advice do I have?
I give the solution a nine out of ten.
Before using Palo Alto Networks NG Firewalls you must first know what our requirements are.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks NG Firewalls
July 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
Security and IT Infrastruture Senior Manager at a retailer with 1,001-5,000 employees
Helps to eliminate security holes and enables us to manage our firewall security in-house
Pros and Cons
- "The technical support is great."
- "There is a tradeoff between security and network performance, as security is always top-notch, but performance can sometimes lag and has room for improvement."
What is our primary use case?
We use the solution as a firewall for our network. We can manage our traffic between internal traffic and external traffic handling. The solution protects the traffic and we manage the standard firewall issues.
How has it helped my organization?
The solution's embedded machine learning in the core of the firewall that provides in-line real-time attack prevention is important and provides good insight for us. The machine learning actions and learning activities provide some useful information.
The solution's machine learning for securing our networks against rapidly evolving threats is good. We utilize an IoT tool that comprehends IoT devices, such as webcams, and can therefore interpret their behavior and send information on their activity. The tool also applies appropriate firewall rules to these devices, taking into account the clearance level of each device based on its traffic.
Before implementing Palo Alto, we had to rely on a management company to handle our firewall security. However, now that we have Palo Alto, we can manage our firewall security in-house.
Palo Alto Networks NG Firewalls unified platform helped to eliminate security holes.
The zero-delay signature feature helps keep our security updated against new attacks.
What is most valuable?
Palo Alto Networks NG Firewalls provides a unified platform that natively integrates all security capabilities which is important to our organization.
Palo Alto Networks NG Firewalls' zero-delay signature feature is important, and it receives daily updates.
What needs improvement?
At times, server capacity can result in issues. While Palo Alto is a top firewall company, it's crucial to properly size the firewall to meet our needs. In the case of larger attacks, the capacity of our current firewall may not be adequate, requiring us to obtain more advanced and expensive versions to ensure network protection.
There is a tradeoff between security and network performance, as security is always top-notch, but performance can sometimes lag and has room for improvement.
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is not very scalable. We need to define our requirements and purchase the correct product for our needs.
We are an enterprise company with over 3,000 people. All the network traffic goes through the solution but we have five people that work directly on the solution.
How are customer service and support?
The technical support is great.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Check Point NGFW and switched to Palo Alto Networks NG Firewalls because of the stability.
How was the initial setup?
I give the initial setup a five out of ten. The deployment took one month.
What about the implementation team?
Implementation was completed in-house by a consultant.
What's my experience with pricing, setup cost, and licensing?
Compared to other firewall solutions, this is an expensive solution.
What other advice do I have?
I give the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Compliance Analyst at a international affairs institute with 11-50 employees
The ability to provide secure access to people without having to carry an additional device around really benefits us
Pros and Cons
- "Prisma Access is the most valuable feature of Palo Alto Networks NG Firewalls."
- "In my opinion, the training provided is satisfactory, but there is certainly room for improvement. It would be great to have more comprehensive training at a lower cost, or even for free."
What is our primary use case?
We use Palo Alto Networks NG Firewalls to protect small businesses that work within the defense industrial base.
How has it helped my organization?
By using Prisma Access, we can easily connect to our network from different locations around the world without having to deploy multiple firewalls. This not only makes it more convenient but also saves us a lot of expenses.
What is most valuable?
Prisma Access is the most valuable feature of Palo Alto Networks NG Firewalls.
The ability to provide secure access to people without having to carry an additional device around really benefits us in the defense industrial base.
What needs improvement?
The training provided is satisfactory, but there is certainly room for improvement. It would be great to have more comprehensive training at a lower cost, or even for free.
I would say that Palo Alto Networks NG Firewalls provide a unified platform for many, but not all.
Having everything in one pane of glass is important to me because I have a lot of responsibilities. It would be really nice to have everything in one place, so I don't have to switch around between different applications and can stay focused on one platform.
It's important to have machine learning embedded, but it's equally important to not solely rely on it. We still need human interaction to ensure proper security measures. Nonetheless, machine learning is a vital component of our security strategy.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for five years.
What do I think about the stability of the solution?
Palo Alto Networks NG Firewalls have been instrumental in reducing our downtime as we moved away from less robust devices. By implementing Palo Alto firewalls, we have significantly improved our network stability.
If I had to estimate, it has saved us 10 to 15 hours per year.
Palo Alto Networks NG Firewalls is a very stable solution.
What do I think about the scalability of the solution?
I haven't encountered the need to scale the solution yet. Our current setup meets our requirements and has been working well for us. Given that we are a small company, we have not felt the need to look into scaling it at this point.
How are customer service and support?
The technical support provided by Palo Alto Networks is excellent. Although I have only needed to contact them a few times, they have always been quick to respond, and their team is very knowledgeable.
I would rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before, we used SonicWall, but we decided to switch to Palo Alto Networks NG Firewalls because they offer a much better solution and are leading the market.
How was the initial setup?
I was part of the deployment team, but since I was new to Palo Alto devices, the deployment process was more complex for me. That's where the training came into play.
I had to familiarize myself with their user interface and terminologies since I was used to using a different system. It took some time for me to learn and compare it with what I've used before.
What about the implementation team?
We purchased from a reseller.
It was a straightforward process. We made the purchase online and they shipped it to us. After that, it was a matter of getting it up and running.
What was our ROI?
It's difficult to determine. When looking at the ten to fifteen hours a year, it's unclear whether or not I would consider that as part of the return on investment. It's a bit challenging to assess from an IT perspective.
What's my experience with pricing, setup cost, and licensing?
Reducing costs is important, especially since Prisma can be expensive. It would be great if it were more affordable.
Although the hardware can be expensive, the quality of Palo Alto Networks NG Firewalls is excellent. While a lower cost would be desirable, we recognize the value of investing in a reliable and effective solution.
Which other solutions did I evaluate?
When we were moving away from SonicWall, we evaluated FortiGate and Meraki's solutions.
In my opinion, I was impressed with FortiGate's system on a chip. It was really fast compared to Palo Alto's, but I think Palo Alto has a better feature set and interface. As for SonicWall, we had several reasons for leaving. Regarding Meraki, I find their management interface not suitable for my needs, and they seem to be more of a consumer-grade or prosumer-grade product.
What other advice do I have?
I am not in a position to comment on the solution's ability to secure data centers consistently across all workplaces, from the smallest office to the largest data centers since I have only used their smaller solutions.
My advice to those who are seeking a firewall solution is not to prioritize the cheapest or the fastest options, as it could be risky. Instead, it is important to invest in the best quality firewall that is within your budget. This is something that I have experienced with Palo Alto Networks, which provides a high-quality solution that is worth the investment.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
The experience has been amazing, with a few sessions resulting in new services that I can offer my company directly. The best part is that I can do it without having to invest in an expensive tool that costs hundreds of thousands of dollars.
It does impact the purchases we will make throughout the year.
If I can perform 95% of the work at a lower cost, we are unlikely to consider Mandiant and spend a significant amount of money.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at a government with 501-1,000 employees
Robust security infrastructure, user-friendly, and intuitive
Pros and Cons
- "In my opinion, Palo Alto has consistently been one of the best firewalls for enterprise security."
- "I would like to see some Machine Learning because I have observed new types of attacks that are able to bypass existing security rules."
What is our primary use case?
We have had use cases for defending our resources against external access or authenticating particular traffic or appropriate traffic for access.
How has it helped my organization?
The key factor here is reliability. In my previous company, we had a different vendor's firewall before switching to Palo Alto network devices.
Unfortunately, during that time, our security team was on vacation and had to be called back urgently due to a severe incident. This experience led us to switch to a more dependable, reliable, and robust system, which turned out to be the Palo Alto network device.
Fortunately, the transition from our old system to the new one was relatively seamless, and we now have a reliable and robust security infrastructure.
What is most valuable?
In my opinion, Palo Alto has consistently been one of the best firewalls for enterprise security.
We have encountered numerous instances where we have observed threats and attacks targeting our systems, and Palo Alto has proven to be highly reliable in blocking any malicious activity.
What needs improvement?
I would like to see some Machine Learning because I have observed new types of attacks that are able to bypass existing security rules. It is possible that implementing some form of continuous learning or education could be beneficial in addressing this issue.
Some way to learn what is normal it isn't, you know, something like that, I think that would be probably the most beneficial thing to me.
What do I think about the stability of the solution?
To say it's a set-and-forget system wouldn't be entirely accurate, but it is an incredibly stable and reliable system. Once it's set up and configured properly, you really just need to keep an eye on it for any necessary updates or new rules. In my experience, it's one of the most reliable systems available.
What do I think about the scalability of the solution?
The original installation we were considering was for a small organization, and we had to take into account the fact that we were going to expand the endpoints to our entire user base, not just a select few like marketing.
We were assured that the system would have no issues handling the additional workload as we added more devices or upgraded the device.
The firewall solution that I have referred to the most during this conversation is one that I have implemented for small to medium-sized organizations.
How was the initial setup?
I found the initial setup very straightforward.
I recall that the setup process for the device was straightforward and could be completed quickly. However, while the device did come out of the box, it wasn't as secure as it could have been, and I had to go in and tighten up the security settings. Despite that, compared to other firewalls with complex and cryptic interfaces, Palo Alto's firewall interface was relatively easy to use and comprehend.
There were certainly benefits in terms of time-saving and ease of learning for the user. The straightforward setup process and user-friendly interface of the Palo Alto network devices made it easier and quicker to implement, thus saving time. Additionally, the easy-to-use interface also helped in reducing the learning curve for users, enabling them to become proficient in using the device more rapidly.
Using Palo Alto has reduced the amount of downtime considerably.
Determining the impact of blocking threats is not straightforward because it depends on the severity of the threat. For example, if a threat only affected one server, the downtime would be minimal. However, if it caused an outage in the entire environment, the impact would be much greater. It is challenging to quantify the amount of downtime prevented by blocking threats.
Usually, when setting up a new firewall, it's common to get around 80% of the work done within a few days. However, with the Palo Alto network device, I recall that we were able to achieve 95% to 99% completion within just a couple of days. The device's user-friendly interface and straightforward configuration process made it easier to accomplish more in less time.
What about the implementation team?
Technical support was helpful during the deployment process.
During the deployment process, I thought they were great. I had no complaints they were very knowledgeable, and we were able to resolve everything very quickly.
What was our ROI?
The organization has seen a return on investment with Palo Alto firewalls as we haven't experienced any significant breaches.
Which other solutions did I evaluate?
When when we first looked at Palo Alto, it came in as the top recommendation from a source that we trusted. We didn't actually look at other vendors at that time.
At the time, we had the full support of our CEO and team, who recognized the urgency of the situation as our entire system was down. This rare backing from everyone helped us to quickly implement a solution.
What other advice do I have?
We frequently recommend Palo Alto to others as we believe it is a highly effective solution for network security. It is one of those things where if someone does not have a Palo Alto, we advise them to consider it as a worthwhile investment.
For those seeking the cheapest or quickest solution, I would advise that while it may seem like a good idea in the short term, you will likely encounter issues that will require you to replace the solution soon after. Investing in a reliable and reputable solution like Palo Alto Networks may require a larger investment upfront, but will ultimately save you time and money in the long run.
The biggest value that I gain from being here is networking and finding out what other products are out there without having to go to, like, a search engine and wait or rely on the results of the search engine. I can literally wander around. And if something catches my eye, I can be like, well, that's really cool. Let me go get some more information about that.
It's really easy to just look at all the different vendors, looks at the various talks, looks at everything that's here, and get information tailored to what I wanna learn about.
I definitely can make recommendations on various products they get based on my experience, but I don't have a say in it directly.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Supervisor at a educational organization with 51-200 employees
Powerful solution that provides good visibility, a user-friendly interface, and has good reporting
Pros and Cons
- "It is an extremely powerful solution as it provides visibility into all the network traffic, and offers a range of actions such as blocking websites or graphics, as well as load balancing. It's a great tool."
- "I believe it would be beneficial if the solution could integrate with Google Chrome, especially for students who use Chromebooks. However, as far as I know, the solution currently does not support Google Chrome."
What is our primary use case?
We use Palo Alto Networks NG Firewalls for cybersecurity and network security for our infrastructure for our districts, worldwide.
What is most valuable?
The SIM's ability to analyze traffic and take appropriate action is the most valuable feature of this solution.
It is an extremely powerful solution as it provides visibility into all the network traffic, and offers a range of actions such as blocking websites or graphics, as well as load balancing. It's a great tool.
The solution's user-friendly interface and clear network visibility are highly valuable to us. It makes management easier, especially for those without extensive technical knowledge.
The benefit we derive from this solution is not only its ease of use but also how it enables collaboration among our team for special activities in our network.
Additionally, the reports that we can generate from the software are very valuable.
Using Palo Alto Networks NG Firewalls has helped us reduce downtime.
Compared to our previous solution, I believe it was Fortinet. It saves a lot of time, you know, especially running your reports and analyzing the traffic. I believe we save thirty to forty percent.
It provides a unified platform that natively integrates all security capabilities.
It has seamless integration with all our devices, including Mac and Windows, and also with our secret server. Moreover, it is even integrated with the Microsoft streaming application that we use.
The embedded machine learning functions seamlessly and can be easily accessed through the dashboard's dedicated tools. Its ease of use is impressive.
What needs improvement?
I believe it would be beneficial if the solution could integrate with Google Chrome, especially for students who use Chromebooks. However, as far as I know, the solution currently does not support Google Chrome.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for five years.
What do I think about the stability of the solution?
The solution is incredibly stable.
We have installed patches and updates, and they have all gone smoothly without any issues.
What do I think about the scalability of the solution?
We haven't fully used the capabilities of the firewall, but we purchased a larger scale to prepare for potential future growth.
The firewall is deployed across all six schools and the district office, protecting the entire infrastructure, including switches, access points, and other devices.
This is approximately 3,500 to 4,000 devices.
How are customer service and support?
The technical support team is readily available and very helpful. They provide great assistance whenever we encounter any issues.
There are delays at times, but overall, they are great. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we used Fortinet.
How was the initial setup?
I was involved in the deployment.
What about the implementation team?
We received assistance from the technical support team who helped us implement the project.
What was our ROI?
We have seen a return on our investment.
As previously mentioned, the firewall is easy to use and has helped us save a significant amount of time, approximately thirty to forty percent.
What's my experience with pricing, setup cost, and licensing?
The cost is quite high.
Which other solutions did I evaluate?
We evaluated Fortinet as well as Cisco.
The firewall we use is recommended by our county office of education, which also uses the same application.
This makes it easier for us to collaborate with the county and share reports between different departments.
What other advice do I have?
I'm thoroughly impressed during my inaugural visit here. The array of products and the advanced technology showcased are truly exceptional. It's a great experience.
I plan to revisit it in the future.
Certainly, my attendance would have a significant impact on my cybersecurity-related buying choices as I would gain better insights into various vendors and their products available in the market. It would provide me with increased visibility and enable me to make informed purchasing decisions.
By attending the event and gaining insights into the different vendors and products available in the market, we can make informed decisions about which route to take in the future.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Network Engineer/DBA at a energy/utilities company with 201-500 employees
Elegant, thorough, and has automated alerts and detection
Pros and Cons
- "The DNS sync code in your filtering is the most valuable feature of the Palo Alto Networks NG Firewalls."
- "Technical support is an area that could be improved."
What is our primary use case?
For security purposes, we use Palo Alto Networks NG Firewalls for both the edge and data center.
How has it helped my organization?
The IT operations side provides us with more freedom as we don't have to worry about it as much due to the automated alerts and detection.
What is most valuable?
The DNS sync code in your filtering is the most valuable feature of the Palo Alto Networks NG Firewalls.
It helps us stay informed about the activities of our end users.
As I learn more about the unified platform, I see that Palo Alto is integrating well with other standards and are innovating, so the solution works effectively.
Maintaining a good security posture is important for our organization, particularly when it comes to threats like ransomware. ITM Security plays a vital role in this, and Palo Alto Networks equipped us well to be proactive in our approach. As a result, we prioritize the importance of ITM Security within our group.
Incorporating machine learning into the firewall's core to provide real-time attack prevention is highly beneficial, particularly with features like WildFire. We have had instances where it effectively stopped zero-day attacks on the first day, and we were one of the first to encounter the issue. Within a couple of hours, they notified us that it was a security issue, allowing us to take action promptly.
What needs improvement?
I am not aware of anything that could be improved.
I think that they have been doing a good job at this point in time.
Technical support is an area that could be improved.
For how long have I used the solution?
I have been working with Palo Alto Networks NG Firewalls for six years.
What do I think about the stability of the solution?
Our downtime has not been reduced by Palo Alto Networks NG Firewalls. We experienced a DSL firewall incident that resulted in a five-hour downtime while we discovered the bug, and although I cannot entirely blame the firewall, it was still a part of the issue. However, we have learned to deal with this inconvenience.
It's quite stable. We had one issue because of a bug. Aside from that, everything has been fine.
What do I think about the scalability of the solution?
The scalability is excellent. We were able to enlarge the network and install additional firewalls. There haven't been many problems with that.
How are customer service and support?
Technical support has fallen off. It was much better up front. The first four years were spectacular.
In the last couple of years, we're getting a lot of overseas support that seems to have little training. In the beginning, it was high, but now I would rate it a five out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Cisco.
Compared to Cisco, Palo Alto Networks NG Firewalls are much better in terms of being more elegant and thorough, especially when it comes to navigating log files and similar tasks.
How was the initial setup?
By the nature of coming from Cisco Firewall to Palo Alto Networks NG Firewall, there was complexity involved. But with the help of third-party resources, we were able to get it done pretty quickly.
What about the implementation team?
We had assistance from a consultant. They were very helpful.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive.
If someone is looking for the cheapest or the fastest option, I am not quite sure what other vendors are offering in terms of pricing. However, my recommendation would be to go with Palo Alto so that they don't have to worry about the security of their job.
Which other solutions did I evaluate?
After evaluating Cisco Firepower and Palo Alto, we decided to go with these two options. However, after trying out Firepower, we realized that it was not a good fit for us and we knew we didn't want to proceed with it.
What other advice do I have?
Our current design is efficient as all our sites are routed to the Palo Alto firewall, allowing us to segregate VLANs and maintain communication between users. It's a great setup that simplifies a lot of our work.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
In my overall assessment, I would give the conference a seven out of ten. It seems like many presentations focus on industry trends, and there is some repetition across different companies covering the same three or four topics. However, I found that Palo Alto Networks NG Firewalls had some valuable insights into what the industry is doing.
It helps, as we are the ones making decisions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network administrator at a educational organization with 201-500 employees
A comfortable and easy to use solution with a helpful URL filtering feature
Pros and Cons
- "There are many valuable features within the solution. This includes security, a user-friendly firewall, antivirus, and global protection."
- "The VPN has room for improvement."
What is our primary use case?
We use the solution to protect our network environment. We use three versions: 230, 440, and 820.
How has it helped my organization?
Palo Alto Networks NG Firewalls embed machine learning into the core of the firewall to provide real-time attack prevention, which is wonderful.
We check the machine learning logs to secure our networks against threats that are able to evolve more rapidly.
I find the solution to be comfortable and easy to use. While I cannot completely authenticate my devices, I am able to distinguish between private devices and use them for authentication in some way, which is very helpful. The URL filtering feature is also helpful and I am very satisfied with the firewall delivery.
Palo Alto Networks NG Firewalls provide a unified platform that natively integrates all our security capabilities through Cortex XDR.
I give the solution's single-pass architecture for performance and security an eight out of ten.
What is most valuable?
There are many valuable features within the solution. This includes security, a user-friendly firewall, antivirus, and global protection.
Palo Alto Networks NG Firewalls' documentation, features, and user-friendliness are excellent.
What needs improvement?
The VPN has room for improvement.
For how long have I used the solution?
I have been using the solution for two and a half years.
What do I think about the stability of the solution?
For the most part, the stability is good but we sometimes face problems with the VPN connections.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 people that use the solution.
How are customer service and support?
We often don't have to open a ticket as the documentation provided is usually comprehensive, and we can usually resolve most issues on our own. The one time I submitted a ticket, the technical support was not able to resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Forcepoint Next-Generation Firewall which is cheaper than Palo Alto Networks NG Firewalls but I prefer Palo Alto because it is user-friendly and supports more devices and features.
How was the initial setup?
I was not involved in the initial setup but I did migrate the 820 to the 440 and it was straightforward. The migration took a few hours.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks NG Firewalls are expensive.
There is an additional cost for support.
What other advice do I have?
I give the solution nine out of ten.
The maintenance consists of regular updates only.
Currently, we do not use Palo Alto Networks NG Firewalls across our entire network but we have plans to extend them in the future.
I recommend Palo Alto Networks NG Firewalls to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros
sharing their opinions.
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