System Engineer at E-smart systems
Real User
Improved traffic visibility and management after replacing our open-source solution
Pros and Cons
  • "With our High availability pair, we have had no downtime for several years, since it was first put it in production."
  • "When you delete and add a new rule, because of the one hundred rule limit, if the new rule has an ID that is greater than one hundred, even though you have fewer than that, it will not work."

What is our primary use case?

We use this solution for WAN routing, NAT, VPN tunnels, granular security policies, URL filtering, antivirus, threat prevention, sandboxing, decryption, high availability, and reporting.

How has it helped my organization?

Palo Alto has improved traffic visibility, and the ability to manage it. With Palo Alto, we have more flexibility and our network is more secure. With our High availability pair, we have had no downtime for several years, since it was first put it in production. We have even changed boxes for new models during this time.

What is most valuable?

Palo Alto is easy to use, feature-rich, and it has good technical support. You can fetch users, so you have visibility by username, IP address, destination, application, and you can even define a custom application.

In the GUI, you can easily find blocked traffic and the reason for it.

What needs improvement?

The only thing that is a little strange is in Policy-Based Forwarding. When you delete and add a new rule, because of the one hundred rule limit, if the new rule has an ID that is greater than one hundred, even though you have fewer than that, it will not work. The same thing happens when you are renaming a rule. The new rule will have a new ID, so it is possible for it to be greater than one hundred. This can be easily fixed by using one command from CLI, but you have to be aware of it.

Buyer's Guide
Palo Alto Networks NG Firewalls
July 2024
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: July 2024.
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For how long have I used the solution?

Six years.

How are customer service and support?

The technical support for this solution is good.

Which solution did I use previously and why did I switch?

Our previous solution was open source, and not so easy to manage. We had a Linux Iptables firewall, Squid + DansGuardian proxy, and an OpenVPN server. We replaced all of these solutions with Palo Alto.

What's my experience with pricing, setup cost, and licensing?

If you have some network experience then you can set it up on your own, with no setup costs. Don't buy a device with more power than you really need, because licensing depends on the cost of the box you have.

Which other solutions did I evaluate?

We evaluated Sophos, SonicWall, and Fortinet.

What other advice do I have?

PA is a product that continuously improves, so, I have nothing to add in terms of features.

My advice is not to look for a cheaper solution, as the price/performance ratio on Palo Alto is great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Leader at a tech services company with 501-1,000 employees
Real User
Plenty of useful features, reliable, but priced high
Pros and Cons
  • "There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth."
  • "The solution is not straightforward."

What is our primary use case?

We use this solution to protect our network.

How has it helped my organization?

This solution has helped our organization by protecting the perimeter of our network from both internal and external threats.

What is most valuable?

There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth.

What needs improvement?

The solution is not straightforward.

For how long have I used the solution?

I have been using this solution for approximately eight years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users using this solution in my company.

How was the initial setup?

The initial setup was complex. The full installation, including customize to meet our requirements, took approximately one month.

What about the implementation team?

We used the help from an integrator team for the implementation.

What was our ROI?

The technical support is satisfactory.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is on the higher side compared to competitors.

Which other solutions did I evaluate?

We are currently looking for a better-priced solution.

What other advice do I have?

This is a very good solution but it is very expensive.

I rate Palo Alto Networks NG Firewalls a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
July 2024
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: July 2024.
793,295 professionals have used our research since 2012.
Cyber Security Specialist at a tech services company with 10,001+ employees
Real User
An easy setup with good malware protection and excellent technical support
Pros and Cons
  • "The application control portion of the solution is its most valuable aspect."
  • "The price of the solution is very high."

What is our primary use case?

We primarily use the solution as security - as a next-generation firewall.

What is most valuable?

The application control portion of the solution is its most valuable aspect.

The malware protection on offer is excellent.

The initial setup is very easy.

We found the scalability to be quite good.

The stability is excellent.

Technical support is great.

The interface is very user-friendly.

What needs improvement?

Either the application or the vendor needs to provide a more updated list of internet applications.

The price of the solution is very high.

For how long have I used the solution?

We've been dealing with the solution for about three or so years at this point. It's been a while now.

What do I think about the stability of the solution?

The solution has been extremely stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.

What do I think about the scalability of the solution?

We tend to work with enterprise-level organizations.

The scalability is quite good. If a company needs to scale, it can do so with ease.

How are customer service and technical support?

We found the technical support to be quite good. They are helpful, knowledgeable, and responsive. We have no complaints. We are very satisfied with the service they provide to us.

Which solution did I use previously and why did I switch?

We also work with Fortinet.

I'd likely recommend Palo Alto over Fortinet as I find Palo Alto to be more user-friendly. The performance is also very good.

How was the initial setup?

We found the initial setup to be very simple and straightforward. It was not overly complex or difficult. A company shouldn't have any trouble implementing the solution.

The deployment is also very quick. It only takes about ten to 15 minutes or so.

What's my experience with pricing, setup cost, and licensing?

The cost, overall, is pretty expensive.

What other advice do I have?

We are a Palo Alto partner. We are a systems integrator.

I'd recommend the solution. If a company has the budget, I would suggest the product to them. If a customer has a more limited budget, however, I would highly recommend Fortinet as an option.

I'd rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Security Presales Solutions Architect at a tech services company with 201-500 employees
Real User
Good performance, ease of use, and reliability
Pros and Cons
  • "In general, its performance and ease of use are the most valuable. Its performance is good, stable, and reliable. The user interface is friendly and easy to use. Customers find it easy to work with and easy to learn."
  • "They can work on the price. They are a little bit expensive, and not all customers are able to afford this solution. Taking into consideration that there is huge competition in the market and there are multiple firewall companies that are much cheaper than them and offer almost the same features, it would be good to improve the price."

What is our primary use case?

We are a system and development company, and we sell this solution and many other solutions to our customers. 

We work on all the models, not a specific one. The model depends on the sizing. We also consider future expansion of a customer's environment for deploying a model.

What is most valuable?

In general, its performance and ease of use are the most valuable. Its performance is good, stable, and reliable. The user interface is friendly and easy to use. Customers find it easy to work with and easy to learn.

What needs improvement?

They can work on the price. They are a little bit expensive, and not all customers are able to afford this solution. Taking into consideration that there is huge competition in the market and there are multiple firewall companies that are much cheaper than them and offer almost the same features, it would be good to improve the price.

For how long have I used the solution?

I have been using this solution for three to four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. They offer multiple platforms, such as hardware appliances as well as virtual appliances. You can deploy as many virtual appliances as you want. Palo Alto supports the latest technologies, such as micro-segmentation, and NSX integration with Nutanix Acropolis Hypervisor. They offer multiple options to cover almost every deployment scenario and architecture for most of the customers.

How are customer service and technical support?

I don't deal with the technical support team because I am a presales person. Our technical support team handles the tickets and open tickets for support.

How was the initial setup?

The initial setup is not that easy. Deployment duration depends on the complexity of the solution, that is, how many firewalls will be installed, and are there any sorts of integrations or any other solution. It also depends if it is just a single box deployment or there is an extra box or two boxes. It might take one week to two weeks depending on the environment, the complexity of the data center, and the complexity of the integration with other technologies. It may take one month or more if the implementation is huge, and there are multiple boxes to be implemented and to be integrated with other solutions.

What's my experience with pricing, setup cost, and licensing?

It is a little bit expensive.

What other advice do I have?

I would recommend this solution based on a customer's requirements. I sell solutions from a lot of firewall vendors. I have the flexibility to recommend based on the budget of a project. I would recommend Palo Alto or any other vendor if the environment and all the conditions are available and suitable for that deployment. A lot of times, we make POC or proof of concepts to show the customer the value of the products and how to deal with them to convince them to buy it.

I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Security Engineer
Real User
Useful web filtering, responsive technical support, but VPN needs improvement
Pros and Cons
  • "The best features of this solution are URL filtering and traffic visibility."
  • "The areas that need to improve are network protection and user identification."

What is our primary use case?

I am using the solution for protecting the network organization from threats.

What is most valuable?

The best features of this solution are URL filtering and traffic visibility.

What needs improvement?

The areas that need to improve are network protection and user identification.

In the next release of the solution the VPN could improve because it is not as good as competitors.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

This solution is stable and reliable.

What do I think about the scalability of the solution?

We have 10 employees using this solution in my organization. We are in the beginning phases of testing and will increase usage if the test phase results are favorable.

How are customer service and technical support?

The technical support is responsive.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for this solution. I am happy with the price and when comparing it to other solutions it is priced competitively.

Which other solutions did I evaluate?

I have evaluated Sophos firewalls and I found Palo Alto solutions better because of the protection and web filters.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks NG Firewalls a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Lead Consultant at a tech services company with 1-10 employees
Real User
Good security, integrates well with third-party services, includes DLP, and the support is good
Pros and Cons
  • "They are regularly releasing new versions that include more integration with third-party services."
  • "Having a better pricing model would make this product more competitive, and more affordable for our customers."

What is our primary use case?

We are a solution provider and one of the Palo Alto products that we implement for our clients is the Next-Generation Firewall. It is used to protect your workflows in cloud environments, be it Azure, AWS, or Google. It can also protect your applications' databases that are on-premises.

What is most valuable?

This firewall will scan the network for vulnerabilities and malware.

It can prevent unauthorized access to the network.

This solution has a DLP function.

They are regularly releasing new versions that include more integration with third-party services. Examples of services that have already been integrated are Splunk and two-factor authentication.

What needs improvement?

Having a better pricing model would make this product more competitive, and more affordable for our customers.

For how long have I used the solution?

We have been dealing with next-generation firewalls from Palo Alto for more than five years.

What do I think about the stability of the solution?

So far, this solution has been stable.

What do I think about the scalability of the solution?

The product is scalable and it can be integrated with third-party solutions.

We have many clients who are using this firewall.

How are customer service and technical support?

The technical support from Palo Alto is good.

Which solution did I use previously and why did I switch?

In terms of firewalls, we use Palo Alto, Cisco, and Fortinet FortiGate. 

How was the initial setup?

The next-generation firewall can be installed either on-premises or in a cloud-based deployment.

What's my experience with pricing, setup cost, and licensing?

The NG firewall is an expensive solution.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical Manager El Salvador at a tech services company with 51-200 employees
Real User
A feature-rich solution that works very well and has excellent stability
Pros and Cons
  • "Overall, it is a good solution. It is stable. We use URL filtering, which is useful for blocking undesired URLs."
  • "Currently, they don't have email protection. They can maybe add it in the future. Currently, if you want to do so, you need to go with another solution."

What is our primary use case?

We use it for perimeter security.

What is most valuable?

Overall, it is a good solution. It is stable. We use URL filtering, which is useful for blocking undesired URLs.

What needs improvement?

Currently, they don't have email protection. They can maybe add it in the future. Currently, if you want to do so, you need to go with another solution.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

Its stability is perfect. It has excellent stability.

What do I think about the scalability of the solution?

With this kind of solution, you need to be careful in terms of planning because once you have the appliance, it is very difficult to scale too much. You need to carefully select the right appliances because if you need to run more services and traffic beyond the ones you have selected, you would have to replace the appliance. You would have to upgrade it. We currently have 100 users in our organization who use this solution.

How are customer service and technical support?

We never had the need to open a support case. It never happened that something that was supposed to work was not working. If required, we can find the answers in the product documentation.

How was the initial setup?

If you have the right experience, it is okay. It is not very easy, but if you know how to manage it and configure it, it is okay. It takes maybe 5 to 10 hours or a day.

What other advice do I have?

I would advise others to go for it. They will not get disappointed. It is complex at the beginning because it has a lot of features, but this is something that you overcome with training. With training and experience, you can manage it.

I would rate Palo Alto Networks NG Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Regulatory Specialist at a healthcare company with 501-1,000 employees
Real User
A user-friendly next-generation firewall with good support and useful security features.
Pros and Cons
  • "Operationally, it is easier, and the manageability and their security features are good."
  • "When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. T"

What is our primary use case?

We use a very basic model with a small installation to secure a small office segment with 50 users.

What is most valuable?

Operationally, it is easier, and the manageability and their security features are good. Vendor support is also good.

What needs improvement?

When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. The vendor will help us identify the product and the features, but it could be better. The price could also be better.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for about four years.

How are customer service and technical support?

Vendor support is good.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, it's very expensive to set up and maintain.

What other advice do I have?

I would tell potential users that Palo Alto is the best, even compared to Cisco or any other competitor. 

On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: July 2024
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.