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reviewer2173293 - PeerSpot reviewer
Analyst at a non-tech company
Real User
May 2, 2023
Provide an additional level of network security and vigilance
Pros and Cons
  • "I like the firewall's vulnerability management features, which give you reminders to update your system and update your OS."
  • "The built-in machine learning features provide some automation, but I think there should be an option for manual review because nothing replaces the human eye."

What is our primary use case?

An NG firewall provides an additional level of network security and vigilance. It also helps us manage activities using privileges and a zero-trust approach. 

What is most valuable?

I like the firewall's vulnerability management features, which give you reminders to update your system and update your OS. Palo Alto Networks NG Firewalls provide a unified platform that integrates all security capabilities. It provides pretty good consistency across locations. 

What needs improvement?

The built-in machine learning features provide some automation, but I think there should be an option for manual review because nothing replaces the human eye. 

For how long have I used the solution?

We have used NG Firewalls for a little more than a year and a half. 

Buyer's Guide
Palo Alto Networks NG Firewalls
March 2026
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What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls are pretty stable. 

What do I think about the scalability of the solution?

Palo Alto Networks NG Firewalls scale up enough for my workplace. Beyond that, I could not say. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2063289 - PeerSpot reviewer
Senior information technology consultant at a tech services company with 11-50 employees
Consultant
Jan 17, 2023
An extremely strong security tool, with machine learning capabilities for advanced threat detection
Pros and Cons
  • "We have found the SSL decryption within this solution to be great; you can enable this feature and have the ability to see more of what is happening across your network."
  • "We would like to see improvement in the web interface for this solution, so that it can handle updates without manual intervention to put the data in order."

What is our primary use case?

Our main use of this solution is to create micro segmentations only in the public cloud, and use the data we receive to see threats passing through the Vnets.

How has it helped my organization?

We have found that this solution has improved not only the level of security that is in place, but also reduced the amount of operational time needed for us to handle cloud-based security.

What is most valuable?

We have found the SSL decryption within this solution to be great; you can enable this feature and have the ability to see more of what is happening across your network.

We also really like the Wi-Fi service feature of this solution.  It has a great base of information, and uses machine learning to improve recognition of issues and threats.

What needs improvement?

We would like to see improvement in the web interface for this solution, so that it can handle updates without manual intervention to put the data in order.

For how long have I used the solution?

We have been working with this solution for two years.

What do I think about the stability of the solution?

We have found this to be a stable solution during our time working with it.

What do I think about the scalability of the solution?

As it is cloud-based, the solution is easily scalable.

How are customer service and support?

We have found the technical support for this solution to be very good; we just open a support chat window and we have assistance when we need it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Fortinet, and changed to this solution because of the superior performance.

How was the initial setup?

The initial setup of this solution was very easy, and the deployment took just under two weeks to complete.

What about the implementation team?

We used a consultancy team from Add Valley Services for our implementation of this solution, and their service was great.

What's my experience with pricing, setup cost, and licensing?

We would advise that this solution has a higher price point than other comparable products, however, the license fee covers all the features that the solution can provide and there are not extra costs involved.

What other advice do I have?

We would recommend that organizations implementing this solution use a good consulting service and plan extensively up front, before implementation, in order to ensure a smooth deployment with no issues.

We would rate this solution as 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
March 2026
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Chong Kah Wooi - PeerSpot reviewer
Technical Manager at Ipenet Solutions
Reseller
Jun 3, 2022
Secure solution that makes it easy to understand your network visibility, control the network, and prevent attacks
Pros and Cons
  • "The solution is user-friendly. It's secure and easy to understand your network visibility, control the network, and prevent attacks."
  • "The solution is user-friendly, secure, and easy to understand your network visibility, control the network, and prevent attacks."
  • "The pricing could be improved. They need to work on the setup over the firewall, VLAN, and PPPoE."
  • "The pricing could be improved. They need to work on the setup over the firewall, VLAN, and PPPoE."

What is our primary use case?

I am a reseller of Palo Alto Networks.

What is most valuable?

The solution is user-friendly. It's secure and easy to understand your network visibility, control the network, and prevent attacks.

What needs improvement?

The pricing could be improved. They need to work on the setup over the firewall, VLAN, and PPPoE.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

I seldom call technical support because it's easy to understand and configure the solution.

What's my experience with pricing, setup cost, and licensing?

It could be less expensive.

What other advice do I have?

I would rate this solution 9 out of 10.

If you want to have a secure network, use Palo Alto. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1599615 - PeerSpot reviewer
Network Security Engineer
Real User
Jun 13, 2021
Useful web filtering, responsive technical support, but VPN needs improvement
Pros and Cons
  • "The best features of this solution are URL filtering and traffic visibility."
  • "The best features of this solution are URL filtering and traffic visibility."
  • "The areas that need to improve are network protection and user identification."
  • "The areas that need to improve are network protection and user identification."

What is our primary use case?

I am using the solution for protecting the network organization from threats.

What is most valuable?

The best features of this solution are URL filtering and traffic visibility.

What needs improvement?

The areas that need to improve are network protection and user identification.

In the next release of the solution the VPN could improve because it is not as good as competitors.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

This solution is stable and reliable.

What do I think about the scalability of the solution?

We have 10 employees using this solution in my organization. We are in the beginning phases of testing and will increase usage if the test phase results are favorable.

How are customer service and technical support?

The technical support is responsive.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for this solution. I am happy with the price and when comparing it to other solutions it is priced competitively.

Which other solutions did I evaluate?

I have evaluated Sophos firewalls and I found Palo Alto solutions better because of the protection and web filters.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks NG Firewalls a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1210221 - PeerSpot reviewer
Team Leader at a tech services company with 501-1,000 employees
Real User
Jun 11, 2021
Plenty of useful features, reliable, but priced high
Pros and Cons
  • "There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth."
  • "There are plenty of features available in this solution, such as attack blocker and spam blocker, and it is very robust and in-depth."
  • "The solution is not straightforward."
  • "The initial setup was complex."

What is our primary use case?

We use this solution to protect our network.

How has it helped my organization?

This solution has helped our organization by protecting the perimeter of our network from both internal and external threats.

What is most valuable?

There are plenty of features available in this solution, such as attack blocker and spam blocker. Additionally, it is very robust and in-depth.

What needs improvement?

The solution is not straightforward.

For how long have I used the solution?

I have been using this solution for approximately eight years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users using this solution in my company.

How was the initial setup?

The initial setup was complex. The full installation, including customize to meet our requirements, took approximately one month.

What about the implementation team?

We used the help from an integrator team for the implementation.

What was our ROI?

The technical support is satisfactory.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is on the higher side compared to competitors.

Which other solutions did I evaluate?

We are currently looking for a better-priced solution.

What other advice do I have?

This is a very good solution but it is very expensive.

I rate Palo Alto Networks NG Firewalls a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1525950 - PeerSpot reviewer
ITSM Engineer at a comms service provider with 11-50 employees
Real User
Jun 3, 2021
Reliable with good App-ID, Content-ID, User-ID, and encryption and decryption features
Pros and Cons
  • "The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features."
  • "We are using it for data center protection, intrasystem security, endpoints protection, load balancing, and DHCP."
  • "They can improve the handling and management of User-ID. They should also improve its price. Their technical support can also be improved."
  • "They can improve the handling and management of User-ID. They should also improve its price."

What is our primary use case?

We are using it for data center protection, intrasystem security, endpoints protection, load balancing, and DHCP.

What is most valuable?

The App-ID, Content-ID, User-ID, and encryption and decryption are valuable features.

What needs improvement?

They can improve the handling and management of User-ID. They should also improve its price. Their technical support can also be improved.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

We went from 4 devices to 16 devices, and it was not a big problem. Currently, we don't have any plans to increase its usage. Our network won't grow over the next two years. It will stay as it is.

How are customer service and technical support?

Their technical support is sometimes lousy, but sometimes, it is okay. Their technical support can be improved.

How was the initial setup?

Its initial setup is not too complex for an environment like this.

What's my experience with pricing, setup cost, and licensing?

Its price should be improved.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Technology consultant at a tech services company with 501-1,000 employees
Real User
May 25, 2021
GUI is very user friendly, good documentation provided, implementation is straightforward
Pros and Cons
  • "The GUI is simple and the solution is straightforward."
  • "The GUI is very simple in Palo Alto and I like that."
  • "Support should be improved, wait times can be long."
  • "Finally, there are limitations to the hardware in the number of objects and policy we can create which is not the case with Check Point or FortiGate."

What is our primary use case?

Our primary use case of the Palo Alto firewall is to control incoming and outgoing traffic as the firewall is deployed at the perimeter. Also we have used a VPN in that device so remote users can access the internal networks. We are partners with Palo Alto and I'm from the implementation team and work as a technology consultant. 

What is most valuable?

The GUI is very simple in Palo Alto and I like that. We rarely have any issues but when we do, the stability of the solution is very good. All the options they offer; creating objects, configuring VPN, it's all pretty simple and straightforward. The solution is continuously in use in our company. 

What needs improvement?

The support could definitely be improved. Whenever I call the tech engineers, there's a long wait time. For an additional feature, I'd like to see the segmentation in policy. Check Point has a good feature for segmenting policies that I'd like to see implemented in Palo Alto. It would make things easier for the operation team to create & identify particular policies, or to place a policy in that segment. Finally, there are limitions to the hardware in the number of objects & policy we can create is limited which is not the case with Check Point or FortiGate.

What do I think about the stability of the solution?

The stability is good in the Palo Alto firewall.

What do I think about the scalability of the solution?

The Palo Alto firewall cannot increase the RAM and we can't do that either. We're unable to increase any physical boundaries of the firewall. That is one of the cons of Palo Alto. Our organization is pretty large and I am currently working on Palo Alto for three clients. I have a total of about 10 clients who are using the Palo Alto firewall. 

How was the initial setup?

The initial setup is pretty straightforward. We just had to do the initial configuration of hardware, deploy our Panorama VM and integrate with hardware firewall, and it is pretty simple. It's also quite self-explanatory. 

What's my experience with pricing, setup cost, and licensing?

We have five-year contracts with Palo Alto. I know the solution is on the expensive side but I'm not involved in licensing and don't have the numbers. 

Which other solutions did I evaluate?

I have also worked on Check Point and FortiGate, the hardware firewall. The Check Point Firewall has three-tier architecture where one security gateway & management server is there & smart dashboard is deployed on Windows. The application is required to control the Gateways. On other hand In Palo Alto, we just take GUI access of the firewall or Panorama to deploy any security policies and the architecture is very simple. As mentioned, the downside of Palo Alto is that there is a limitation to the number of objects that can be created. 

What other advice do I have?

I would 100% recommend this solution and they have provided pretty good documentation on their website, so it's easy for operations as well.

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1319013 - PeerSpot reviewer
Cyber Security Specialist at a tech services company with 10,001+ employees
Real User
Apr 23, 2021
An easy setup with good malware protection and excellent technical support
Pros and Cons
  • "The application control portion of the solution is its most valuable aspect."
  • "The application control portion of the solution is its most valuable aspect."
  • "The price of the solution is very high."
  • "The price of the solution is very high."

What is our primary use case?

We primarily use the solution as security - as a next-generation firewall.

What is most valuable?

The application control portion of the solution is its most valuable aspect.

The malware protection on offer is excellent.

The initial setup is very easy.

We found the scalability to be quite good.

The stability is excellent.

Technical support is great.

The interface is very user-friendly.

What needs improvement?

Either the application or the vendor needs to provide a more updated list of internet applications.

The price of the solution is very high.

For how long have I used the solution?

We've been dealing with the solution for about three or so years at this point. It's been a while now.

What do I think about the stability of the solution?

The solution has been extremely stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.

What do I think about the scalability of the solution?

We tend to work with enterprise-level organizations.

The scalability is quite good. If a company needs to scale, it can do so with ease.

How are customer service and technical support?

We found the technical support to be quite good. They are helpful, knowledgeable, and responsive. We have no complaints. We are very satisfied with the service they provide to us.

Which solution did I use previously and why did I switch?

We also work with Fortinet.

I'd likely recommend Palo Alto over Fortinet as I find Palo Alto to be more user-friendly. The performance is also very good.

How was the initial setup?

We found the initial setup to be very simple and straightforward. It was not overly complex or difficult. A company shouldn't have any trouble implementing the solution.

The deployment is also very quick. It only takes about ten to 15 minutes or so.

What's my experience with pricing, setup cost, and licensing?

The cost, overall, is pretty expensive.

What other advice do I have?

We are a Palo Alto partner. We are a systems integrator.

I'd recommend the solution. If a company has the budget, I would suggest the product to them. If a customer has a more limited budget, however, I would highly recommend Fortinet as an option.

I'd rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.