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Vice President of Digital Transformation at Sysnet Global Technologies
Real User
Comprehensive, stable, with good services, application layers, and good support
Pros and Cons
  • "The most valuable features of this solution are all of the services it provides."
  • "I would like to see it provide us with intelligent information from the data that it captures, within the same cost."

What is most valuable?

The most valuable features of this solution are all of the services it provides. 

The application layer to the hardware Layer is good, as are all layers it offers.

It's a very comprehensive solution.

What needs improvement?

The features should be built into the system. For example, it generates many logs with a lot of information that can be converted into security and business information and shown to the user. This is a time-consuming job.

I would like to see it provide us with intelligent information from the data that it captures, within the same cost.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's a very stable product, so far.

Buyer's Guide
Palo Alto Networks NG Firewalls
May 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's very scalable. We have 300 users in our company.

How are customer service and support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We have worked with various firewalls such as Check Point, Sophos, Cisco, and some unknown product names as well.

There are several things to consider before recommending a solution. It depends on the business requirements, the budget, and the complexity of the security needs.

I believe that Palo Alto is the best one, then Check Point and Sophos. Those are my three preferences.

Palo Alto and Check Point would be rated an eight out of ten and the others would be a seven out of ten.

How was the initial setup?

The initial setup is complex, but it can be done.

The rollout takes a couple of weeks but you have to keep improving it every day.

What about the implementation team?

Part of the setup was completed by me, with some help externally.

We have a subcontractor for maintenance.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product, as are the others of this type.

What other advice do I have?

Know your business requirements, the features, the ease of use, and know what type of budget you have. These are the types of requirements to know before you use this product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1485417 - PeerSpot reviewer
Partner Alliance Director at a comms service provider with 1,001-5,000 employees
Real User
Good interface and dashboards and very user-friendly
Pros and Cons
  • "The interface is very nice. We generally like the UI the product offers."
  • "The solution could offer better pricing. We'd like it if it could be a bit more affordable for us."

What is our primary use case?

We primarily use the solution for our internal network.

What is most valuable?

The active features on the solution are excellent.

The dashboard and management console are both very user-friendly. Everything is easy to navigate.

The interface is very nice. We generally like the UI the product offers.

What needs improvement?

The ability to check cases could be improved upon. We find that most of the packets we have to directly open with the PA. Until then, it's possible that there cannot be any support.

Take, for example, the XDR. The XDR is the real power to all our solutions from PA, however, when we are using their XDR, we have directly to contact PA. It's like this for the licensing or for any technical issues.

The solution could offer better pricing. We'd like it if it could be a bit more affordable for us.

The solution should offer SD-WAN.

For how long have I used the solution?

We've been using the solution since 2016. It's been quite a few years now, at this point.

What do I think about the stability of the solution?

The solution is quite stable. We don't have bugs or glitches. It doesn't crash or freeze. It's quite good and we've been happy with it.

What do I think about the scalability of the solution?

We haven't tried to expand the solution or to scale it up. It's not an aspect of the solution our company has explored just yet. Therefore, I can't speak to its capabilities in this aspect. I'm not sure what exactly is possible.

How are customer service and technical support?

I don't have any experience with technical support. I've never had to contact them. Other colleagues would be the ones that deal with this aspect. I wouldn't be able to comment on their level of knowledge of responsiveness.

Which solution did I use previously and why did I switch?

We're also using Check Point as a firewall.

How was the initial setup?

The initials setup was pretty straightforward. It was not complex at all for us. We didn't run into any issues during the implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid on a yearly basis. 

The pricing could be better, however, the cost depends on the sizing of the product. The pricing, therefore, varies from company to company for the most part.

What other advice do I have?

We have a partnership with Palo Alto.

We're using the 5000 series of Palo Alto. It's a next-generation firewall. We're currently using the Management Gateway and Virtual Firewall. Also, the Endpoint Solution.

I'd recommend the solution to other organizations. We've been pretty happy with it so far.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Marine Consultant/Captain/Senior DPO at Jan Arild Hammer
Consultant
The best firewall that is easy to set up and has good flexibility and stability
Pros and Cons
  • "Its flexibility is the most valuable."
  • "Its price can be better. They should also provide some more examples of configurations online."

What is our primary use case?

We use it to control what users may access internally and externally, which covers everything. We are using its latest version. The model that we are using is 3220.

What is most valuable?

Its flexibility is the most valuable.

What needs improvement?

Its price can be better. They should also provide some more examples of configurations online.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it because if you want to scale it upwards, you have to change the firewall.

How are customer service and technical support?

I have sometimes used the local support here in Norway. That has been okay. There are no problems.

Which solution did I use previously and why did I switch?

I have tried Sophos, Cisco, and FortiGate. This is the best firewall.

How was the initial setup?

The initial setup is easy. There is good documentation for this.

What's my experience with pricing, setup cost, and licensing?

Its price can be better. Licensing is on a yearly basis.

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls a ten out of ten. It is the best solution I have tried. I am happy with this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1461459 - PeerSpot reviewer
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Stable with good performance and a fairly straightforward setup
Pros and Cons
  • "It's a next-generation firewall and it's pretty stable. You don't have to worry about if you restart it for some maintenance. It will just come back."
  • "Sometimes some of the applications the customer has do not respond as they normally should."

What is our primary use case?

The solution can be used in the data center it can be used as perimeter firewalls and gateways as well. It can be used anywhere. From the systems side, the data center side, or I typically recommend that it be deployed in a VM, as it may be able to see the internet traffic and specifically it would basically look into the details of a virtualized environment as well.

What is most valuable?

It's a next-generation firewall and it's pretty stable. You don't have to worry about if you restart it for some maintenance. It will just come back. Basically, it would come back in a straightforward manner. There are no stability issues.

The one thing that I like about Palo Alto is it's throughput is pretty straightforward. It supports bandwidth and offers throughput for the firewall.  The throughput basically decreases.

Palo Alto actually provides two throughput values. One is for firewall throughput and other is with all features. Whether you use one or all features, its throughput will be the same.

It's performance is better than other firewalls. That is due to the fact that it is based on SPD architecture, not FX. It basically provides you with the SB3 technology, a single path parallel processing. What other brands do is they have multiple engines, like an application engine and IPS engine and other even outside management engines. This isn't like that.

With other solutions, the traffic basically passes from those firewalls one after the other engine. In Palo Alto networks, the traffic basically passes simultaneously on all the engines. It basically improves the throughput and performance of the firewall. There's no reconfiguration required.

What needs improvement?

Palo Alto has all the features that any firewall should have. Other firewalls should actually copy Palo Alto so that they can provide better stability, performance, and protection - at levels that are at least at Palo-Alto's.

This isn't necessarily an issue with the product per se, however, sometimes basically there are some features, depending on the customer environment, do not work as well. Sometimes some of the applications the customer has do not respond as they normally should. Palo Alto support needs to understand the customer requirements and details so that they can resolve customer queries more effectively.

For how long have I used the solution?

I've been using the solution for the past six years at this point.

What do I think about the stability of the solution?

The solution offers very good stability. I don't have issues with bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

We have a variety of customers ad they all have a different amount of users. Some have 50 users. Some have 100 users. Some have 1,000 users as well. It varies quite a bit. In that sense, it scales to meet the customer's needs.

How are customer service and technical support?

I've dealt with technical support in the past. Sometimes it is good and sometimes it's not as good. It depends on the complexity of the deployment. Overall, however, I would say that I have been satisfied with the level of service provided.

Which solution did I use previously and why did I switch?

There are multiple products from different vendors, and I basically deploy different firewalls from different vendors for the customers based on their needs. The solutions I work with include Cisco, Fortinet, and WatchGuard. There are a few others as well.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward.

The deployment time basically depends on the deployment model. If it's a VMware model, it's pretty straightforward and you can basically deploy it in half an hour to one hour.

If it is in another deployment model, for example, if it's in Layer 3, it depends on the subnet environment, how many subnets they have, or how the traffic is routing from one end to the other end, etc. 

What about the implementation team?

I'm involved in system integration, so I basically deploy and manage the solution for the other customers.

What other advice do I have?

I'm an integrator. I work with many clients. My clients use both the cloud and on-premises deployment models.

I would recommend the solution to other organizations.

Overall, I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Jorge Huaman - PeerSpot reviewer
Technology Manager at Italtel
Real User
Leaderboard
Easy for clients to connect to their information
Pros and Cons
  • "They have a good system operator in the firewalls and it provides many tools that they can use to protect their networks."
  • "Maybe they could add some tools and more competing services, like servers, but that would increase the cost of the solution."

What is our primary use case?

Our primary use case is for the perimeter connection of our clients in the network. Our client brings their services to their clients, and they have the option to connect to a webpage. With Palo Alto Networks NG Firewalls they can safely provide a username and password to their clients.

It is mainly on-premise, because the majority of the clients at this point want that kind of option. But many of them are already asking for the cloud option, like Prisma, for example.

How has it helped my organization?

It has improved our clients' organizations because previously the clients did not have the option to fully connect. In this solution, they have the opportunity to add services to their web page and book clients.

What is most valuable?

The feature that I have found most valuable is the connection. It's very easy for the clients to connect to their information. They use an SSL connection by BPM.

What needs improvement?

We work very closely with the vendors here and at this point they use external support.

Maybe they could add some tools and more competing services, like servers, but that would increase the cost of the solution.

For how long have I used the solution?

My company has been using Palo Alto Networks NG Firewalls for almost one year. It is new for us. We have more experience with Cisco and Fortinet.

What do I think about the stability of the solution?

In my company, I am responsible for the development of the proposal that we give to the client. We develop the spectrum and the pricing. We make presentations to the customer to explain the solution and answer questions about it.

What do I think about the scalability of the solution?

The scalability is very strong. The vendor provides has high availability.

Our clients are medium sized businesses.

Palo Alto is not a cheap solution. It is expensive. But because of its technology it pays itself back. In each case we work with the vendor to obtain a major discount for their business. I give that discount to our customer, who benefit from the services that we can bring them.

How are customer service and technical support?

This is our first dealing with Palo Alto. With other vendors we have more experience, like with Cisco and Fortinet.

Palo Alto's documentation and manuals are very complete. It's very easy to obtain the information that way.

Which solution did I use previously and why did I switch?

The client still uses Cisco, Fortinet, and Checkpoint. Palo Alto has very good administration tools which is not the case with the others. You can't compare all vendors. Also, the granularity of the information that they can obtain from the firewalls is better.

How was the initial setup?

The initial setup depends. In the case of one client, for example, they have a very complex connection of networks, which is architectural. It is integrated and we need to pick it out and include all the rules that they have and to put in the firewalls which they want to buy in the next month. That kind of job is not easy for us, not just regarding Palo Alto but for other vendors, too.

What other advice do I have?

On a scale of one to ten, I would give Palo Alto Networks NG Firewalls a nine.

I would recommend this product to others.

In terms of what advice I would give to future customers looking into implementing Palo Alto Firewalls, I would tell them that they have a good system operator in the firewalls and that it provides many tools that they can use to protect their networks. You don't find that in the other vendors.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
System Administrator at a mining and metals company with 51-200 employees
Real User
Easy to create custom policies, easy to upgrade, and very stable
Pros and Cons
  • "Everything is easy in Palo Alto Networks NG Firewall. It is very stable, easy to configure, and easy to upgrade. It is also very easy to create custom policies and applications. Everything can be done with the click of a button. It is also good for the protection of web services. Nowadays, they have a rather new DNS security feature, which is pretty good and functional. We did a one-month trial, and it is the best product for the firewall network."
  • "Its price can be improved. It is expensive. Other vendors have pre-configured policies for the protection of web servers. Palo Alto has an official procedure for protecting the web servers. Many people prefer pre-configured policies, but for me, it is not an issue."

What is our primary use case?

We use it as a firewall. We have VPN, IPSec, or site-to-site VPN. We also protect our few internal web services. 

What is most valuable?

Everything is easy in Palo Alto Networks NG Firewall. It is very stable, easy to configure, and easy to upgrade. It is also very easy to create custom policies and applications. Everything can be done with the click of a button. 

It is also good for the protection of web services. Nowadays, they have a rather new DNS security feature, which is pretty good and functional. We did a one-month trial, and it is the best product for the firewall network.

What needs improvement?

Its price can be improved. It is expensive.

Other vendors have pre-configured policies for the protection of web servers. Palo Alto has an official procedure for protecting the web servers. Many people prefer pre-configured policies, but for me, it is not an issue. 

For how long have I used the solution?

I have been using this solution for almost six years.

What do I think about the scalability of the solution?

Our version is not scalable. The new version is scalable on the network interface. It comes with slots where you can put your SFP if you want a fiber or copper. 

We have almost 600 users who use it for accessing the internet. We have about 50 to 70 VPN connections.

How are customer service and technical support?

I didn't contact them because I don't get any technical issues with any feature of the firewall. I didn't have the need to open a case. If I have any issue, I am able to resolve it by using my cell phone and taking help from the internet. 

Which solution did I use previously and why did I switch?

I was using Check Point before Palo Alto. I am very disappointed with Check Point because I had to reboot power three to five times a week. Palo Alto Networks NG Firewall is comparatively very easy to manage and use. It has better logic for configuration than other firewalls.

How was the initial setup?

The initial setup was straightforward. When I migrated from Check Point to Palo Alto Networks NG Firewall, it took about an hour and a half to reconfigure all policies and services.

What about the implementation team?

I deployed it myself. The logic is very easy when you configure it. I did 90% percent of deployment on my own. For the remaining 10% deployment, I found the information on the internet. 

I am the only user working on this firewall. I am a system administrator.

What's my experience with pricing, setup cost, and licensing?

It is a little bit expensive than other firewalls, but it is worth every penny. There are different licenses for the kinds of services you want to use. When we buy a new product, we go for a three-year subscription.

What other advice do I have?

We have not had any issue with this solution. I really hope that we continue to use this solution. Its price is higher than other solutions, and the company might go for another firewall.

I would recommend this solution to other users. I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MD.SIHAB TALUKDAR - PeerSpot reviewer
System Engineer at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Reliable, sophisticated, fast, and easy to setup with good support
Pros and Cons
  • "The structure is much faster and more sophisticated than Cisco."
  • "I would like a collaboration system and reporting ASA policy needs to be smarter."

What is our primary use case?

We are using this solution for IDS, IPS, and VPN services.

Also, we are using it for gateway purposes. The development team accesses the data center, and the file intrusion prevention policy.

What is most valuable?

The most valuable features are the content ID, IPs, and the URL filtering service to enable protection. 

The structure is much faster and more sophisticated than Cisco.

Their cloud support is smart.

What needs improvement?

This solution is very stable, but Cisco devices are stable at the hardware level. Palo Alto hardware is not equal to the level of the Cisco Device.

The hardware is weak.

In the next release, I would like to see faster support and the integrated system a 5G network, a next-generation firewall, and endpoint security.

I would like a collaboration system and reporting ASA policy needs to be smarter.

What do I think about the stability of the solution?

It's definitely a stable solution.

What do I think about the scalability of the solution?

For LAN purposes, we have 700 plus users.

How are customer service and technical support?

The technical support is good enough.

We are using Cisco support and they are very good. 

The Palo Alto support is faster and their support is also good.

How was the initial setup?

The initial setup is straightforward.

It takes a maximum of two days to deploy.

Two or three guys are enough to deploy and maintain it.

What about the implementation team?

We used vendor support for the deployment.

What other advice do I have?

We plan to continue the usage of this solution in the future and I would recommend it to others. 

The product is very good, I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ragesh Alappurath - PeerSpot reviewer
Senior Network Engineer at Almoayyed Computers
Real User
Great GlobalProtect and App-ID features; easy implementation and good integration
Pros and Cons
  • "GlobalProtect and App-ID features are very good."
  • "Lacks mobility between on-prem and cloud based."

What is our primary use case?

We deploy and provide support for this solution to our customers. The use case depends on customer requirements because Palo Alto Next Generation Firewall can be used as a data center firewall, perimeter firewall or on the cloud for a perimeter firewall or used with communications. Some customers use it for global protect connectivity. I am a senior network engineer and we are partners with Palo Alto Networks. 

What is most valuable?

The best feature of this solution is the GlobalProtect, followed by the App-ID feature which is very good. I also like the VMS feature. 

What needs improvement?

They've improved a lot of things but we'd like to see more mobility between on-prem and cloud based. I'd also like to see security synchronization between the firewalls. Managing can be difficult. 

For how long have I used the solution?

I've been providing this solution for over two years. 

What do I think about the stability of the solution?

There are occasionally issues with reporting, otherwise stability is fine. 

What do I think about the scalability of the solution?

The scalability of this solution is fine. 

How are customer service and technical support?

Technical support is fine, although sometimes there have been delays. From a technical perspective, they are knowledgeable. 

How was the initial setup?

Now that I have some experience with it, the initial setup is simple. If it's being deployed on-prem, deployment takes a couple of days. But if it's a cloud deployment, we can complete deployment in a day. 

What's my experience with pricing, setup cost, and licensing?

Palo Alto is more expensive in comparison to Fortinet and other firewalls. It's okay because they do provide quality. 

What other advice do I have?

I would recommend this firewall still. Our system integrates well but it depends on customer requirements so we sometimes choose to go with an alternative firewall.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.