Palo Alto Networks NG Firewalls Reviews

We were mainly using it because we had two ISP links, so it was a kind of gateway device. Whenever a link went down, the firewall used to automatically switch over to the secondary link so that the internet connectivity is kind of highly available.

It worked fine normally.

The VPN connectors should be better. We had some challenges in terms of the VPN with Palo Alto Networks NG Firewall, and that's one of the main reasons why we moved to Sophos.

Its load handling can also be improved. There were challenges when traffic was high. During peak business hours, it did not function very well. There was a lot of slowness, and the users used to complain, especially when they were connecting from outside. We even reported this to the support team.

Their support should also be improved. Technical support was a bit of a concern while using this solution. We didn't get very good support from the Palo Alto team.

I have been using this solution for almost two to three years.

It was fine normally, but during peak business hours, it used to have challenges. We faced this issue at least two to three times a month.

It is not very scalable. We had around 100 users. We had around ten people in our IT team.

Support was a bit of a concern while using this solution. The support that we received was not too great, which caused a lot of issues. They were not very customer friendly.

This was the first firewall that we used. 

I didn't do the installation.

I would not recommend this solution. I am sure they will come up with better models to overcome some of the challenges that we faced, but I would definitely not recommend this particular model.

I would rate Palo Alto Networks NG Firewalls a six out of ten.

We are a solution provider and one of the Palo Alto products that we implement for our clients is the Next-Generation Firewall. It is used to protect your workflows in cloud environments, be it Azure, AWS, or Google. It can also protect your applications' databases that are on-premises.

This firewall will scan the network for vulnerabilities and malware.

It can prevent unauthorized access to the network.

This solution has a DLP function.

They are regularly releasing new versions that include more integration with third-party services. Examples of services that have already been integrated are Splunk and two-factor authentication.

Having a better pricing model would make this product more competitive, and more affordable for our customers.

We have been dealing with next-generation firewalls from Palo Alto for more than five years.

So far, this solution has been stable.

The product is scalable and it can be integrated with third-party solutions.

We have many clients who are using this firewall.

The technical support from Palo Alto is good.

In terms of firewalls, we use Palo Alto, Cisco, and Fortinet FortiGate. 

The next-generation firewall can be installed either on-premises or in a cloud-based deployment.

The NG firewall is an expensive solution.

I would rate this solution a ten out of ten.

We are a system and development company, and we sell this solution and many other solutions to our customers. 

We work on all the models, not a specific one. The model depends on the sizing. We also consider future expansion of a customer's environment for deploying a model.

In general, its performance and ease of use are the most valuable. Its performance is good, stable, and reliable. The user interface is friendly and easy to use. Customers find it easy to work with and easy to learn.

They can work on the price. They are a little bit expensive, and not all customers are able to afford this solution. Taking into consideration that there is huge competition in the market and there are multiple firewall companies that are much cheaper than them and offer almost the same features, it would be good to improve the price.

I have been using this solution for three to four years.

It is stable.

It is scalable. They offer multiple platforms, such as hardware appliances as well as virtual appliances. You can deploy as many virtual appliances as you want. Palo Alto supports the latest technologies, such as micro-segmentation, and NSX integration with Nutanix Acropolis Hypervisor. They offer multiple options to cover almost every deployment scenario and architecture for most of the customers.

I don't deal with the technical support team because I am a presales person. Our technical support team handles the tickets and open tickets for support.

The initial setup is not that easy. Deployment duration depends on the complexity of the solution, that is, how many firewalls will be installed, and are there any sorts of integrations or any other solution. It also depends if it is just a single box deployment or there is an extra box or two boxes. It might take one week to two weeks depending on the environment, the complexity of the data center, and the complexity of the integration with other technologies. It may take one month or more if the implementation is huge, and there are multiple boxes to be implemented and to be integrated with other solutions.

It is a little bit expensive.

I would recommend this solution based on a customer's requirements. I sell solutions from a lot of firewall vendors. I have the flexibility to recommend based on the budget of a project. I would recommend Palo Alto or any other vendor if the environment and all the conditions are available and suitable for that deployment. A lot of times, we make POC or proof of concepts to show the customer the value of the products and how to deal with them to convince them to buy it.

I would rate Palo Alto Networks NG Firewalls an eight out of ten.

I'm a network security engineer and we are platinum partners with Palo Alto. 

Initially, there were no application controls offered in the legacy firewall. Now you can log each and every application. It provides valuable control and is the main feature in addition to the security features they're currently offering. All the firewalls - Fortinet, Cisco, Palo Alto -  provide complete visibility and control over your network which you didn't previously have. Now you have user ID and you can implement URL filtering as well, there is control over your network. End user logging is far better with Palo Alto than Fortinet or Cisco, and it helps you to troubleshoot. I'd rate Palo Alto on top. It's comfortable and that's my experience. Cisco and Fortinet provide good services, but Palo Alto offers a very good product.

There will always be room for improvement. On a daily basis you get patches for everything. They build new features, apply new technologies and new applications which need to be integrated and with that you get bugs. There are always issues, whether it's hardware or software. 

I've been using this solution for five years. 

The product is generally stable but with each new update you need to get the OS bug fix. Any security device has a vulnerability which a hacker can exploit and you have to keep on patching.

I work on the system integrator side and work with multiple customers, and this is a scalable solution. 

The support level is good, but it depends on the region you're working from. In some countries, the support flexibility is very good. For others, you have different strategies. I'm in Pakistan and Palo Alto has a different strategy here in that they don't directly provide support. You have to add another vendor in between and open a case with them and if they can't resolve your query they activate to Palo Alto. In some countries, Palo Alto directly provides support and in others they can't be contacted directly. In a couple of scenarios, we got involved with an R&D team and told them there was a bug for our end users. Palo Alto escalated that case to an R&D team and they got it fixed in the following patches.

The initial setup is a very smooth process integrated with initial configuration. It's very easy. 

You could say that the cost is higher for Palo Alto, but they are a better product compared to the other principals. 

I work with Fortinet as well as Palo Alto. Palo Alto has very extensive logging that Fortinet doesn't offer. To get that with Fortinet you need to purchase FortiAnalyzer for reporting. The logging is so extensive in Palo Alto that you can generate a report and get an analysis on the same firewall. You don't need to procure anything else. The documentation of both Fortinet and Palo Alto is up to standard. They both have very extensive documentation for their products. Both of them offer the same level of knowledge base for their customers and are up to the mark. In terms of support, Fortinet and Cisco allow you to directly open a case and get an engineer on the line. Cisco follows the same model. I'm unable to do that with Palo Alto from Pakistan. 

I would rate this solution an eight out of 10.

We are a solution provider and this is one of the firewall solutions that we implement for our customers. We present this product to customers and also handle the onsite installation.

Our clients use it to secure their network infrastructure.

The most valuable feature is WildFire, which blocks sophisticated attacks and distinguishes it from other traditional firewall functions.

I would like to see better third-party orchestration so that it is easier for the team to work with different products. 

Improvements should be made in the Cortex module.

I worked with this next-generation firewall for about four months as I rotated between departments.

We have had no complaints about stability.

Scalability has not been a problem. Our customers for this firewall are large companies in industries such as banking.

I have not been in contact with technical support.

The initial setup is quite straightforward compared to other brands of firewalls. The deployment takes about one month.

Our in-house team handles the deployment and maintenance for our customers.

My advice for anybody who is considering this product is that it is a useful firewall and high-ranking compared to others.

I would rate this solution an eight out of ten.

We resell products by Palo Alto and Cisco, and this next-generation firewall by Palo Alto is one of the products that we are familiar with.

The most valuable features are web filtering and application filtering.

The IPS functionality is very good.

The performance is good.

The price is expensive and should be reduced to make it more competitive.

Information about Palo Alto products is more restricted than some other vendors, such as Cisco, which means that getting training is important.

The traps should be improved.

I would like to see better integration with IoT technologies. Having a unified firewall for OT and IT would be very good.

We have been working with Palo Alto for about one year.

This is a stable firewall and you don't have a lot of surprises. The performance, throughput, and decryption are all good. It is important to remember that at the end of the day, it depends on the configuration.

For special functionality, you are going to have some exceptions. However, for the well-known functionality, it is stable.

It is scalable in that the performance is good and you don't need a large cluster to operate it.

The technical support is good. The team is responsive and they gave us the right information at the right time to solve the difficulties and complexities that we were experiencing.

We also sell products by Cisco and there are some differences between them. Palo Alto is more expensive and the performance is better. With Cisco, the documentation is better and it is easier to install. There is a lot more information available for Cisco products.

This is an expensive product, which is why some of our customers don't adopt it.

My advice for anyone who is implementing the Palo Alto Next-Generation firewall is to take the training that is available. This will allow them to better work with the technology.

This is an ambitious company with a good security roadmap. The product is being continuously developed and they are professionals who are focused in this area of technology. It is the firewall that I personally recommend.

I would rate this solution a seven out of ten.

Our primary use case was for perimeter protection.

Innovative, advanced threat protection is the most valuable feature. 

I don't see any specific room for improvement.

The user interface is probably not as slick as it could be.

I have been using Palo Alto for three years. 

We're on-premises primarily at the moment, but also a cloud product. 

The stability is generally pretty good. I haven't heard any complaints from our customers around Palo Alto's stability. It's one of the reasons why they're the leaders in this space.

We've got our own team for maintenance. My company is a large multinational with 20,000 employees.

I have contacted their support once. It's very good support. They help me to fix our problem quickly.

The initial setup was complex. It's not very intuitive. You need to know what you're doing for the initial setup, you need to be a Palo Alto expert.

If you compare it to their competitor Fortinet, Fortinet's FortiGate product is a lot easier to install, if you're not an expert.

The time it takes to deploy depends on how complex the deployment needs to be for the client. If it's a basic deployment, is going to take around two days. 

My advice would be to make sure the firewall is configured properly.

I would rate it an eight out of ten. Not a ten because you have to be really excellent before you get a ten out of me.

In the next release, I would like to have the ability to auto-generate rule and policy, based on known traffic, based on the baseline. That is a feature that I think Palo Alto should be able to have in some form or fashion to auto-generate and propose a policy and rules set, after putting the file into a learning mode for some period.

We are using this firewall for security purposes.

The most valuable features are the IPS/IDS subscriptions.

The user interface is fine.

In the future, I would like to see more OTP features.

The price of this product should be reduced.

We have been using the Palo Alto Next-Generation Firewall for more than two years.

In terms of stability, we have had a very good experience with this product. I would say that it is excellent.

Scalability has not been an issue. It's good.

The technical support from Palo Alto is good.

I was not present for the initial setup and deployment. Prior to that, I was not part of the planning.

My experience with Palo Alto is good and I definitely recommend this product. That said, there is always room for improvement.

I would rate this solution a seven out of ten.