We use the solution for defect tracking and test automation features.
VP at Deloitte
Scalable solution with good customer service
Pros and Cons
- "The solution is easy to integrate with other platforms."
- "They should include AI-based testing features."
What is our primary use case?
What needs improvement?
They should include AI-based testing features in the solution for assessment and identifying potential databases.
For how long have I used the solution?
We have been using the solution for more than ten years.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability as a ten.
Buyer's Guide
OpenText UFT One
May 2025

Learn what your peers think about OpenText UFT One. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
How are customer service and support?
The solution's customer service is excellent. They always prioritize our tickets.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. I rate it as a ten.
What's my experience with pricing, setup cost, and licensing?
We purchase the solution's yearly license. It costs 700k. There are no additional costs involved.
What other advice do I have?
The solution is easy to integrate and adapt for manual testing. It manages tests very well. It is an excellent tool in terms of customization. I rate it as a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Project Delivery Engineer at a energy/utilities company with 5,001-10,000 employees
Good user interface, but its tracing functionality needs improvement
Pros and Cons
- "It is a stable solution."
- "They should include an automated feature to load backlog tests."
What is our primary use case?
We use the solution for API functional testing to analyze user interface, business logic outputs, etc.
What is most valuable?
The solution's user interface is good. It is easy to use for a nontechnical test as well.
What needs improvement?
They should improve the solution's tracing functionality. There should be an automated feature to load the backlog of test requirements.
For how long have I used the solution?
We have been using the solution for eight years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability as an eight.
What do I think about the scalability of the solution?
We have three solution users in our organization.
How are customer service and support?
The solution's technical support team is good. Although it could have been faster while resolving the licensing error issue, we encountered some time back.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is easy to install. The setup process takes a few hours and requires only one executive.
What's my experience with pricing, setup cost, and licensing?
The solution's price is reasonable compared to other vendors. I rate its pricing as a four.
What other advice do I have?
I advise others to speak with automation engineers to know the success criteria for the solution's proof of concept. Moreover, UFT needs to give insights on production status like Worksoft or Tricentis. Thus, I rate it as a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
OpenText UFT One
May 2025

Learn what your peers think about OpenText UFT One. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Test Automation Engineer at a computer software company with 5,001-10,000 employees
Very easy to create shared repositories for use throughout all tests
Pros and Cons
- "The shared repositories can be used throughout all testing which makes jobs easier."
- "The speed could be improved because a large test suite takes some time to execute."
What is our primary use case?
I recently took became a QA for our company and was trained on various tools including the solution as part of job orientation.
We have 100 engineers in our company who use the solution for automation testing.
What is most valuable?
It is very easy to create shared repositories that can be used throughout all testing. This feature makes our jobs easier.
What needs improvement?
The speed could be improved because a large test suite takes some time to execute.
The solution's size could be improved because it takes up a lot of space.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
There was one issue so support was emailed for assistance. I am not sure of support's response because it was handled by our unit manager.
How was the initial setup?
The setup process could be improved because reinstallation is required if you miss an add-in during initial setup. It would be beneficial to have an installation outline or information about selecting add-ins.
Deployment is quick and takes only a couple of minutes.
What about the implementation team?
Technical support from Edgewood guided us through the initial setup and installation.
One in-house engineer can handle ongoing maintenance.
Which other solutions did I evaluate?
Our engineers were also were trained on and use TestComplete.
What other advice do I have?
I like the direction the solution is heading and am really happy with how they keep adding new features.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Chief Executive Officer at iqst
Allows us to develop the framework for test automation
Pros and Cons
- "It's easy to use for beginners and non-technical people."
- "The scripting language could be improved. They're currently using Visual Basic, but I think that people need something more advanced, like Python or Java."
What is our primary use case?
We use this solution to develop the framework for test automation.
The solution is deployed on-premise.
There are about one hundred people using this solution in my organization. My company is offering services for automation. I have a team of 17 people who are constantly using the solution, and we're delivering the solution to my customers. We are a reseller and partner.
What is most valuable?
It's easy to use for beginners and non-technical people.
What needs improvement?
The scripting language could be improved. They're currently using Visual Basic, but I think that people need something more advanced, like Python or Java.
For how long have I used the solution?
I have been using this solution since 2003.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable on the enterprise level. I have already scaled a project with UFT One at enterprise level. I'm using it because it is very scalable compared to open-source tools and many other tools on the market.
How are customer service and support?
I have worked with the tool for a long time, so I haven't needed technical support often. But they were very helpful when I needed them.
How was the initial setup?
It's extremely easy to set up.
What other advice do I have?
I would rate this solution 10 out of 10.
The most important recommendation is to get trained before using this product. There isn't a lot of advanced information on the internet for free, so get trained first and then use the product at maximum capacity.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, Reseller
QA Architect at PACCAR Inc
High maintenance, not stable, but scalable
Pros and Cons
- "The scalability of Micro Focus UFT One is good."
- "Micro Focus UFT One could improve by having more maintenance. Every time when we run the solution and develop something, the next time when we run it it doesn't recognize the object. I have to redesign the object again and then run the solution. It's really a headache, it's not consistent."
What is our primary use case?
We use Micro Focus UFT One for testing web pages and the script is in AngularJS.
What needs improvement?
Micro Focus UFT One could improve by having more maintenance. Every time when we run the solution and develop something, the next time when we run it it doesn't recognize the object. I have to redesign the object again and then run the solution. It's really a headache, it's not consistent.
For how long have I used the solution?
I have been using Micro Focus UFT One for approximately three years.
What do I think about the stability of the solution?
Micro Focus UFT One is not stable.
What do I think about the scalability of the solution?
The scalability of Micro Focus UFT One is good.
How are customer service and support?
The support from Microsoft is not good. They are very lazy in answering anything. If we create a request, it takes months for them to respond to us.
Which solution did I use previously and why did I switch?
I have used previously C Sharp and Selenium HQ, and I prefer them over Micro Focus UFT One.
How was the initial setup?
The setup of Micro Focus UFT One is easy.
What other advice do I have?
I would advise others to use Selenium HQ and C Sharp because they are better, consistent, reliable, and scalability than Micro Focus UFT One.
I rate Micro Focus UFT One a five out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Manager at a transportation company with 10,001+ employees
Integrates well with other test management tools, but it's pricey, and it doesn't support test case panel execution
Pros and Cons
- "It is very simple to use, and the scripting language is even easier."
- "I would want to see a significant improvement in the tool's features. The most significant enhancements are support for panel execution and integration with DevSecOps."
What is our primary use case?
Micro Focus UFT One is an automation tool, that is primarily used to automate web and desktop applications.
What is most valuable?
It is very simple to use, and the scripting language is even easier.
Object Identification is very easy.
The integration with other test management tools is good, which is very good.
What needs improvement?
When it comes to pricing Micro Focus is expensive, and it doesn't support test case panel execution.
I think that over time, Micro Focus has not really understood the market needs.
They are still improvising the UI.
They need to really understand how this tool fits into the DevSecOps ecosystem. We have been giving that advice, but they have not taken it into account.
I would want to see a significant improvement in the tool's features. The most significant enhancements are support for panel execution and integration with DevSecOps.
For how long have I used the solution?
I have been working with Micro Focus UFT One for ten years.
We are working with the latest version.
What do I think about the stability of the solution?
It's very nice. The stability is good.
What do I think about the scalability of the solution?
Micro Focus UFT One is a scalable product.
We have approximately 100 end users in our company who use this solution.
I am reducing my usage slowly. I am reducing 30 to 40% of the licenses.
How are customer service and support?
We have contacted technical support. They're fine. I don't see the benefit in the chats I had with them about the issues we were having. They are, nonetheless, fine. Our requirement was a far more serious issue. As a result, they were unable to assist us. They're fine, though. They are quite knowledgeable.
Which solution did I use previously and why did I switch?
Previously, we did not use another solution.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
We did not need any assistance. We are good with the knowledge that we have internally.
What's my experience with pricing, setup cost, and licensing?
We have to pay for licenses. The licensing fee is paid on a yearly basis.
The price is one aspect that could be improved.
What other advice do I have?
I would not recommend this solution to others who are considering it.
I would rate Micro Focus UFT One a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Head - Automation at a computer software company with 10,001+ employees
UFT One supports AI features to automate web and mobile applications
Pros and Cons
- "I like the Help feature in UFT One. For example, if you are navigating a particular window, where there are different options. One wouldn’t know the purpose of every option, but there is no need to search because that window contains a Help button. If you click on that Help button, it directly navigates to the respective help needed. VBScript is very easy to understand and easy to prepare scripts with minimal learning curve."
- "UFT has a recording feature. They could make the recording feature window bigger for whatever activities that I am recording. It would improve the user experience if they could create a separate floating panel (or have it automatically show on the side) once the recording starts."
What is our primary use case?
UFT (erstwhile QTP) is a widely popular test automation tool. During my initial days, I used UFT extensively to automate test cases. Now, with the latest version of OpenText UFT One, there are added features that address the new-age testing requirements. In my current position as Practice Head of Test Automation competency at a Tier 1 company, we propose various befitting tools to our existing or new customers. Whenever we work on a particular solution or requirement, we propose automation tools to support the entire environment to support end-to-end automation. If my customer is looking for an automation solution, they will typically ask, "Can you provide a solution to automate my end-to-end scenario?" Every proposal or potential requirement is a new business case for us.
How has it helped my organization?
In some of our recent customer requirements, we have proposed the OpenText UFT One tool. The primary reason behind this is that a customer may have different systems, for e.g., a mainframe system, which is a legacy technology, their current web applications, like AngularJS or ReactJS, could include SAP ERP. In such an ecosystem, UFT One is the right fit to automate end-to-end systems.
What is most valuable?
Scripting is a basic feature of UFT One. Some tools may use programming languages like Java, Python, or Ruby; but UFT One uses a very basic, simple programming language called VBScript. The advantage of VBScript for a manual tester is if he/she has a basic knowledge of automation, and loops/conditions, then he can easily understand whatever script is created in UFT One, using VBScript. The point is that VBScript is very easy to understand with minimal knowledge. It can easily be modified as per requirement. UFT One all the technologies including a legacy to modern technologies.
For one of our customers, we proposed integration between UFT One and Azure DevOps (ADO). We were able to easily establish that integration, which means the solution's integration capability with third-party tools is s. With some tools, you may need additional effort to communicate with source code management (SCM) tools, whereas UFT One connects easily. There is a keyword view available in UFT One. Using that keyword view, you can see all the statements in proper order.
UFT One has its own feature called Test Combinations Generator to prepare test data. If I have data in an Excel file, then it is very easy to create an object in either Notepad, file system object, or database object. We can easily retrace the data.
Particularly, I like the Help feature in UFT One. For example, if you are navigating a particular window, where there are different options. One wouldn’t know the purpose of every option, but there is no need to search because that window contains a Help button. If you click on that Help button, it directly navigates to the respective help needed.
UFT One supports AI features to automate web and mobile applications. For example, suppose, if earlier there was a button in the left corner, which now has moved to the right corner. In such a situation, we would need to update the script. However, with AI, there is no need to update the script. Within the screen, if that particular button is placed anywhere on the screen, then we can easily handle it and the script will not fail. The integration part is very easy for mobile automation, as well.
We can also automate PDF and forms, using UFT One. For example, one of our customers prepared a lot of macros in an Excel file and created their own custom options in the toolbar. Their requirement was to automate the Excel file, but not read the data, so we had to handle the different icons in the Excel file. Therefore, it generated the pivot table, selecting different options in the pivot table and validating some third-party applications.
UFT One can automate different technologies like SAP, Oracle, SFDC, Microsoft products, Mobile applications, and many more technologies.
What needs improvement?
From a sales pitch perspective, everyone is now looking for script less automation, whether they are using the feature or not. So, if UFT One is made as a script less tool entirely, that would be very good.
UFT also has a recording feature. They could make the recording feature window bigger for whatever activities that I am recording. It would improve the user experience if they could create a separate floating panel (or have it automatically show on the side) once the recording starts.
For how long have I used the solution?
We have been using the solution for 13 to 14 years. I started by using an older version of UFT One, Quick Test Professional (QTP) 6.5.
What do I think about the stability of the solution?
UFT One is 100 percent stable. There have been no crashes of any kind.
What do I think about the scalability of the solution?
It is easily scalable. It supports increases in automation as well as integrates with third-party tools, like ALM Octane and Jenkins.
How are customer service and support?
OpenText technical support is prompt. They will try to get you a proper solution to your inquiry.
How was the initial setup?
It is very easy to install and configuration is not required.
Deployment time takes three to four minutes, though it depends on the RAM and performance of the processor. However, if you install MS Office, that will definitely take some time.
What was our ROI?
Our customers are always looking to reduce their efforts. This solution will give you such an advantage.
Depending on the landscape and stability of the customer application, they should see ROI (or the breakeven point) within six to nine iterations.
What's my experience with pricing, setup cost, and licensing?
The license is important. If the license is up and running when you open it, there won't be any issues.
Compared to other tools in the market, UFT One is very cheap. The recent Covid pandemic situation also hit customer budgets significantly, so OpenText offered some discounted prices, which is definitely competitive.
Which other solutions did I evaluate?
There are a lot of tools available in the market, however, the primary advantageous feature identified in UFT One is simple: It supports legacy to modern technologies. This is why I propose UFT One.
Everybody is aware of mainframe systems because of Y2K. This solution supports a lot of terminal emulators that communicate and connect to mainframe systems. That is one of its key advantages. Some automation tools provide only a fewer number of terminal emulators, but UFT One supports a lot of terminal emulators to communicate with mainframes.
What other advice do I have?
If someone is new to test automation, we will typically propose UFT One.
OpenText recently started offering UFT One as a PaaS, which has been helpful for our customers.
I would rate this solution as a nine (out of 10).
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator.
Senior Staff Software Engineer at a computer software company with 51-200 employees
The inside object repository is nice
Pros and Cons
- "The inside object repository is nice. We can use that and learn it through the ALM connection. That's a good feature. The reporting and smart identification features are also excellent."
- "The UA objects are sometimes hard to recognize, so the coverage should be increased. Open-source alternatives have a broad scope. Also, it's sometimes difficult to make connections between two of the components in the UFT mobile center. It should be easier to set up the wireless solution because we have to set both. We directly integrate Selenium and APM, so we should try to cover all the features they have in APM and Selenium with the UFT mobile."
What is our primary use case?
We use UFT One for functional testing of business process automation. It includes all the modules, and there are different kinds of modules.
What is most valuable?
The inside object repository is nice. We can use that and learn it through the ALM connection. That's a good feature. The reporting and smart identification features are also excellent.
What needs improvement?
The UA objects are sometimes hard to recognize, so the coverage should be increased. Open-source alternatives have a broad scope. Also, it's sometimes difficult to make connections between two of the components in the UFT mobile center. It should be easier to set up the wireless solution because we have to set both. We directly integrate Selenium and APM, so we should try to cover all the features they have in APM and Selenium with the UFT mobile.
For how long have I used the solution?
We have been using UFT One for six years.
What do I think about the stability of the solution?
UFT One is good performance-wise. It's stable and reliable.
What do I think about the scalability of the solution?
UFT One is easy to scale, and there's no problem. Right now, we have fewer projects, so we're using it less.
How was the initial setup?
The deployment is simple overall, takes less than 30 minutes, and I can handle it on my own. However, there's one thing. We have a UFT developer add-in built into UFT One. It takes more time to install if you aren't an expert. I think that needs to be communicated. This add-in isn't required, and it can slow down your system. That needs to be communicated, so only the useful add-ins need to be covered. Sometimes if there is an issue, and we need a deeper dive with the logs, we might need to contact support.
What's my experience with pricing, setup cost, and licensing?
UFT One has some competition from open-source solutions, so the license cost needs to be reasonable, and the demo periods need to be longer. Earlier, the demo period was 90 days, but it has been reduced to 60.
If we want to cover the market, we need to consider free users, and the demo should be extended for some customers, so they can try the solution and get used to it. Then we can ask them to purchase a license for use.
What other advice do I have?
I rate Micro Focus UFT One nine out of 10. I stop short of a perfect 10 because it has room for improvement with the installation and some add-ins. UFT One has good coverage of different environments and any Windows application or web application. It's like a record-and-play kind of thing. It has many features for that.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Product Categories
Functional Testing Tools Mobile App Testing Tools Regression Testing Tools API Testing Tools Test Automation ToolsPopular Comparisons
Tricentis Tosca
Apache JMeter
Katalon Studio
BrowserStack
Postman
SmartBear TestComplete
Perfecto
Sauce Labs
Selenium HQ
Eggplant Test
LambdaTest
Worksoft Certify
Ranorex Studio
Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Can JIRA provide integration to SAP automation?
- SAP GUI Testing Tool
- Has any user tried using UFT 12.02 with Windows 10?
- UFT 14 vs UFT 12.54
- Can javascript be used as a scripting language for tests in QTP or is it strictly VB?
- Can QTP calculate the number of pixels on a web page?
- Which product supports Cross Browser Testing: UFT Developer or UFT One?
- How does Micro Focus UFT One compare to Tricentis Tosca?
- Is Oracle Application Testing Suite or Micro Focus UFT One better for automating Oracle Fusion Applications?
- Which product do you prefer: Micro Focus UFT One or SmartBear TestComplete?