The most valuable feature is the automation of the tests. That saves us a lot of time, especially during the regression tests.
Manager at a tech services company with 501-1,000 employees
Automated and consistent regression testing that can be triggered from ALM. I would like integration with ALM Octane.
What is most valuable?
How has it helped my organization?
The regression tests run must faster than if you do it manually. It's assured that the tests are always done the same way. If you run these tests manually, the click behavior might be different or there may be errors during the test. These issues are excluded when you automate it. This tool keeps it consistent.
Another benefit is that these tests can be triggered directly from ALM. In ALM, we have test plans and then we execute the tests. That's pretty cool.
What needs improvement?
I would like to see the integration into HPE ALM Octane. I don't know if this is more on the UFT side or on the Octane side, but as a customer, I don't really care. I just want it to work in a manner in which we could use Octane for the HA projects in the same way, more or less, that we use ALM so far in the normal, old projects.
What do I think about the stability of the solution?
The stability is okay. We don't have problems so far. We had some issues in the past, but during the last month, we haven't had any issues with the stability.
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May 2025

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What do I think about the scalability of the solution?
The scalability is good, although it’s not without its problems.
How are customer service and support?
We have a named support engineer for UFT because we have quite a big platform. We provide this as a solution and therefore the service has to be available. That's the reason why we have a named support agent. It works pretty well. We’ve been satisfied with the agent.
Which solution did I use previously and why did I switch?
About 10 years ago, we had Silk Test. We already had UFT when it was either a Microsoft or a Mercury product. We bought it at that time when it wasn't HPE, and we worked with this product for several years.
It isn’t fair to compare this solution to Silk Test. Even at that early time, UFT was way better and easier to handle, easier to program, and the license management was easier. In the meantime, we didn't compare the products anymore because UFT is fulfilling our needs and the support is okay so there is no reason for us to change.
How was the initial setup?
I wasn’t involved in the installation, but it worked. It wasn't a big hassle.
What other advice do I have?
I would suggest just taking a look at this solution and trying it. It's pretty easy to get in touch with and to have your first success with it. You will then like it and step deeper into it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application Delivery CTO – Group Operations and QA at a financial services firm with 10,001+ employees
It is accessible to people lacking technical skill. I would like to see integration with LeanFT.
What is most valuable?
The most valuable features are the API testing, the integration with DevOps and accessibility to people without a lot of technical skill.
How has it helped my organization?
We can move beyond manual testing without having to go through a whole transformation of an application.
What needs improvement?
I would like to see more integration with LeanFT and use UFT for continuous integration. It's still a closed product. There's still a reasonably large amount that it can do in order to get better.
What do I think about the stability of the solution?
Stability is good.
What do I think about the scalability of the solution?
Scalability is good. I never have seen an issue with the scalability.
What other advice do I have?
When choosing a vendor, find someone who understands your problems. Build a good relationship. Make sure you can influence the product road map. Look at it amongst other tools in the tool chain. Look at LeanFT as well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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OpenText UFT One
May 2025

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Software Test Leader with 1,001-5,000 employees
It works on multiple platforms and technologies, including Oracle forms and Oracle DB. The licensing and pricing model is confusing.
Pros and Cons
- "The most valuable feature for me is that it works on multiple platforms and technologies."
- "One thing that confused me, and now just mildly irritates me, is that we migrated from QuickTest Pro to HP UFT, Unified Functional Test. After we did the migration, it turned out that we didn't really have Unified Functional Test at all."
What is most valuable?
The most valuable feature for me is that it works on multiple platforms and technologies. I need that because we have an application based on Oracle Forms and Oracle DB, and I'm not aware of any other tool that would provide the same level of functionality.
How has it helped my organization?
Since I started, we invested in UFT and automation and we have significantly reduced our release cycle time. That has freed up the people who were doing manual regression testing to do more valuable work. The net result is that our cycle time has gone down by a factor of hundreds of percent. And year-on-year, over the three years our error detection rate, by the same people who are now doing good manual testing, has increased by over 300%.
What needs improvement?
One thing that confused me, and now just mildly irritates me, is that we migrated from QuickTest Pro to HP UFT, Unified Functional Test. After we did the migration, it turned out that we didn't really have Unified Functional Test at all. We only had the functional test piece of Unified Functional Test. Which, from a marketing or an understanding point of view, was a little bit questionable. So then I needed to go and spend a significant sum of money to get the "Unified" aspect of the Unified Functional Test.
What do I think about the stability of the solution?
It’s awfully stable. Not even something I consider, to be honest, in regards to UFT. It's always worked for the last ten years. It just works.
What do I think about the scalability of the solution?
We have not really had to scale it much. It is something that we're looking at, which is why I spoke to some representatives at a recent conference. One thing that's unclear to me at the moment is the benefits, or otherwise, of integrating the UFT product with the architecture that we're going towards; more open source and continuous development, continuous integration type tools. I know HPE does integrate, but I'm not sure how and where it integrates and what the benefits are.
How are customer service and technical support?
I have used technical support and it was okay. What I was doing, in fairness, was fairly non-standard. I was transferring licenses between different locations, different countries, different currencies, different regions; it was all part of the takeover process. It was a little bit complex and drawn-out, but we got there in the end.
Which solution did I use previously and why did I switch?
UFT was already installed upon my arrival to the organisation. However, having said that, it is the solution I would have gone for. UFT really doesn’t have a comparable competitor in that space. They used to have competition, but I don't think they really have competition anymore.
How was the initial setup?
The UFT is a simple product. With the exception of the licence server, a six-year-old can do it.
What's my experience with pricing, setup cost, and licensing?
The licensing and pricing model is confusing.
Which other solutions did I evaluate?
There's actually two parts to this, because we use UFT for two different functions. For one of those functions, there really were no other vendors on a shortlist. For the other technology stack, we were looking at SmartBear. We were looking at Selenium, which we still use some. We were also looking at various open source tools. The reason we went for UFT specifically was because you could integrate API testing with client-server type testing, which was important to us.
When looking at a vendor, I look for stability first, but that's almost a prerequisite anyway. What is really important to me, and will be increasingly important to me, and I'm guessing, the majority of our customers or potential customers, is HPE's and their product’s ability to integrate with an ever diverging technology landscape. That's the difficult part.
What other advice do I have?
I would tell those looking for a solution to go back to good old-fashioned tool selection based on analysis criteria. Do the homework properly and have an appropriate set of expectations. Get vendors in and have them demo against your application or specification as opposed to generically. Do the CBA appropriately and be wary of open-source tools from the point of view of maintenance and support. But, at the same time, don’t pass over on those, but embrace them. Look for a solution that would allow them to exist in a sometimes chaotic and potentially ever-changing landscape from a technology point of view or architecture point of view. Do not to overthink it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Technical and Functional Analyst at a financial services firm with 1,001-5,000 employees
It can test the functionality of graphic visual interfaces and web services.
What is most valuable?
The solution is in the top list for automatic functional testing. It enables you to test a lot of infrastructure, a lot of applications: web, not web, with the different protocols, and so on.
HP UFT can do GUI testing (Graphical User Interface testing) and also can test directly web services using different protocols.
In the first case, the tool interact directly with the graphical interface, recognizing the objects inside (buttons, links, titles, etc.) and interacting with them (clicking, compiling forms, etc.); so the test is done like a human tester do, but automatically.
In the second case, the tool use the web services of the back-end of the application under test, that can be of different protocols (SOAP, REST, database queries, etc.).
At this moment, we are using version 12. Version 14 will be released soon.
It is very flexible. There are a lot of features. We can do a lot of things with it.
How has it helped my organization?
We use it to automate our integration testing. This lowers our total cost because tests are done automatically rather than manually by people. This saves time. With automatic tests, we can run different types of tests simultaneously. This is the most valuable thing.
What needs improvement?
There a lot of things that can be improved:
- Support for other environments and other infrastructures.
- I hoped that it would also be useful for the internet of things and big data. At this moment, it is not useful at all for big data. I don’t really know for the internet of things, but I think that it's not very substantial; but I hope that it will be in the future.
- For automatic functional testing, it works fine and covers a lot of statistics, but there is always something that doesn't work. It could be little or not.
What do I think about the stability of the solution?
I have been using this product for six years. When it totally changes in a new version, the stability is not very good. For example, when we changed from version 11 to 12, from my point of view it was a mess. It was totally not ready to go into production in companies. Now it very much seems to work for some things. It is not stable, of course; but remember that we are working on different environments. It could be that something doesn't work.
What do I think about the scalability of the solution?
The scalability is good. They add a lot of features with every new release. I just learned about the two things that are being added now that are valuable for my organization.
How is customer service and technical support?
It works fine at this moment. We had some problems before with the product. They understood that we were in trouble, and now they are giving us support. Normally, if a company is not having any particular problems, technical support is a little bit slow; but, in the end, if you wait, they either solve the problem or promise to fix it in the next version.
How was the initial setup?
I did this kind of work for some years, so when I did the setup in the organization where I am now, I knew how to set up the product. It was a little bit simple. From that point of view, it is a normal installation; so it's okay.
Which other solutions did I evaluate?
It wasn’t involved in the decision to buy this product, but I would say the top vendors: IBM, CA, or Oracle.
I saw some products that are very simple. Ease of use is one of the best things and most important about HPE products.
Other products, for example, are less easy to use, but they work fine.
HP products sometimes have a lot of bugs to fix. You get in trouble sometimes because you want to adhere to some timelines, but then you find that the solution doesn't work. This is a mess for you. The issues of reliability and licensing are also very important, of course, when choosing a vendor.
What other advice do I have?
If you want something that covers a lot of testing topologies, use UFT because it has a lot of features. If you are looking for something simpler, and don’t need a lot of automatic functional testing topologies, then maybe I could suggest something else.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech consulting company with 51-200 employees
Bulk-object capture automatically builds data tables in order.
What is most valuable?
- Object recognition
- Bulk-object capture: automatically builds data tables in order
- VBScript & C# & Java
- Industry- and market-leading functional test tool
How has it helped my organization?
It has reduced time-to-market regression from 160+ hours to 12 hours.
What needs improvement?
I’d like to see them improve the number of objects recognized without customization, similar to TestComplete by SmartBear. Simply put: It would save test development time, which would reduce time-to-market.
For how long have I used the solution?
I have used it for eight years.
What was my experience with deployment of the solution?
I did not encounter any deployment issues.
What do I think about the stability of the solution?
I did not encounter any stability issues.
What do I think about the scalability of the solution?
I did not encounter any scalability issues when it was properly integrated with remote execution controls.
How are customer service and technical support?
Customer Service:
I rate customer service 9/10.
Technical Support:I rate technical support 9/10.
Which solution did I use previously and why did I switch?
We previously used WinRunner and switched due to ease of implementation.
How was the initial setup?
Setup was easy and straightforward.
What about the implementation team?
An in-house team implemented it.
What's my experience with pricing, setup cost, and licensing?
Have a look at the HP UFT pricing model; it’s changed.
Which other solutions did I evaluate?
We also evaluated Smart Bear’s TestComplete.
What other advice do I have?
It is a great alternative, and has outstanding object recognition & functionality.
License cost, ease of implementation, expandability, extensibility, reusability, availability of useful code and knowledge are some of the reasons to consider switching.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Don IngersonSr. QA Automation Engineer at a manufacturing company with 11-50 employees
ExpertTop 20Real User
I noticed that you stated that you also evaluated TestComplete. What was the determining factor for your company to choose UFT over TestComplete?
Enterprise DevOps Leader, Program Manager at a media company with 1,001-5,000 employees
The integration with 3rd party products is useful. It has issues, especially during test automation for which there isn't a direct or easy solution.
What is most valuable?
The integration with the third party products. Whether it's the mobile products or others, it is really helpful. Additionally, the HPE mobile solution integration that it provides is really helpful. Open source tools like Selenium and APM don't have easy integration into other mobile solutions.
How has it helped my organization?
A key benefit, obviously, is in terms of effort savings that we have achieved using UFT. We have used it for different projects across different business units within the enterprise. That's really the key for UFT.
What needs improvement?
It needs to be able to be used on Chrome, Firefox, and other browsers on Macs and not just Safari. That's a very key requirement for my organization.
What do I think about the stability of the solution?
I's pretty stable but obviously it has many issues that come up, especially during test automation for which you don't have a direct or easy solution. Then you have to go back to the product team or to forums and analyze it. I think HPE should look into these areas.
What do I think about the scalability of the solution?
UFT is pretty much scalable in terms of Windows desktop and mobile platforms; but when it comes to Mac, it only supports Safari. I want it to support Chrome, Firefox, and other browsers on Mac. If UFT can't provide that, then at least LeanFT should provide that support. I believe it's in the roadmap but it will take a lot of time.
How are customer service and technical support?
6-7/10 as there have been at least a couple of examples where it took a lot of time because we have to go back and forward with the product team and then to other teams within HPE. By the time we resolve the issue, it usually takes a lot of time. That was the observation, at least for a couple of key examples. Then we also had to put a lot of effort in. We finally got it resolved but I think if they could speed up the process.
Which solution did I use previously and why did I switch?
We have been using it for a long time, since it was called QTP.
How was the initial setup?
The complexity was pretty much okay, it's acceptable, so that was good. Once you implement the infrastructure within the organization, the complexity is pretty much similar to any other automation tool.
What other advice do I have?
Definitely use UFT because it's a proven solution. You can at least use it for Windows desktop, or if you have mobile solutions whether it's HPE or any other mobile solutions which UFT integrates with that, it's a beautiful solution, although it has inherent problems, but you can work with that along with the HPE team.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software QA Lead at a healthcare company with 10,001+ employees
The number of technologies works for us because our internal customers use the tool for testing a lot of different applications.
Valuable Features
I would say the most valuable is that we can get people started off really quickly on solutions because we've been partners with HPE for a long time and it helps us tailor the product to ours needs. When we have issues with something we can get support directly from HPE since we paid for it.
The fact that it works with a vast number of technologies works for us because our internal customers use the tool for testing a lot of different applications. That's probably the best feature that it has for us.
Improvements to My Organization
There's a lot of centralized testing from some perspectives and our main goal is to provide for a bunch of different groups at a lower cost so we centralize licensing and distribute it to various people. The biggest benefit of that is that it allows us to empower the people that need the solutions instead of manually having them develop the solutions on their own.
Stability Issues
In the past three years it's become a lot more stable. Prior to that, we saw a lot of issues with stability and a lot of patching and concern from our internal customers that they couldn't rely on the tool to always be there when they needed it.
Scalability Issues
We don't scale it out on as large of a basis as ALM.
Customer Service and Technical Support
Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with higher level support so we spent a lot of time going through basic support where the people that work with the tools have a lot of experience with the tools. We think that it would be better if we could bypass the lowest levels of support on some issues. I can understand the process that we usually have to go through but more recently our reps have been helpful in getting us to the people that we need quicker so we can get a resolution.
Other Advice
Over the years, it's really gotten a lot better. The patches come out a lot more frequently now. It supports the technologies we need. HPE is currently working with us to expand the support in an area that it doesn't currently have. I guess I wouldn't go any higher than that because it's been a long time coming for it to get to that point.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Automation Lead/Consultant at Aspire Systems
Supports desktop, web and mobile product automation. Various formats of reporting support should be possible.
Valuable Features:
- Built in object repository and storing elements.
- Less coding experience.
- Reporting dashboards.
- Supports desktop, web and mobile product automation.
- Continuous integration is possible with QC and Jenkins.
- Good customer support.
Room for Improvement:
- Various formats of reporting support should be possible.
Right now UFT supports exporting reports in either HTML or PDF in short or detailed format. If exporting reports could be extended to Excel, csv, XML, XSLT, mht formats that would be greatly appreciated.
- They should improve performance and consistency during execution.
There will be performance degradation on the test environment due to long continuous executions of automation scripts which leads to inconsistency of results, a better way to resolve this problem should be addressed at some point.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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Learn More: Questions:
- Can JIRA provide integration to SAP automation?
- SAP GUI Testing Tool
- Has any user tried using UFT 12.02 with Windows 10?
- UFT 14 vs UFT 12.54
- Can javascript be used as a scripting language for tests in QTP or is it strictly VB?
- Can QTP calculate the number of pixels on a web page?
- Which product supports Cross Browser Testing: UFT Developer or UFT One?
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- Which product do you prefer: Micro Focus UFT One or SmartBear TestComplete?
The predecessor to UFT was QTP. Also, QTP was originally developed and sold by Mercury before HP acquired it.