It's really hard to say what the most valuable features are with this solution.
Test Engineer at a tech services company with 501-1,000 employees
We moved to this product for trial purpose as its licenses ended up being quite cheap compared to ALM. However, adding the test cases and assigning them to particular testers can be improved.
What is most valuable?
What needs improvement?
Adding the test cases and assigning them to particular testers can be improved.
The testers who wrote the test cases and added it to the plan were the only ones able to see and execute it. Others, who weren't this involved, couldn't.
And we weren't able to find the import function of test cases from Excel.
For how long have I used the solution?
I've used it for one month as a trial.
What was my experience with deployment of the solution?
We previously used HP Quality Center, now ALM, before but moved to this product for trial purpose as the licenses of Silk Central ended up being quite cheap compared to ALM.
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Which solution did I use previously and why did I switch?
The setup was already done before we started using it.
How was the initial setup?
It was implemented through a vendor.
What about the implementation team?
I'm unsure of the exact price but was definitely cheaper than ALM.
What other advice do I have?
It would certainly be worth the cost, but you need to be committed to using it long term. Only then would you actually know the real features of the product and how they can be helpful.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Staff Engineer - Automation engineer at a manufacturing company with 5,001-10,000 employees
We can trigger a build on Jenkins and come back to see the test results, but I've no idea how to completely remove an unused test case.
What is most valuable?
- Test case creation
- Test cases "Details View"
- "Execution Planning"
How has it helped my organization?
It helps us to manage the test cases efficiently, and it also supports integration with Jenkins. We can trigger a build on Jenkins and come back to see the test results on Silk Central.
What needs improvement?
So far so good. Although, I once met an issue where I created a test case, and deleted it immediately. However, it seems that this test case still exists in the database, and that this test case is still being included in our execution runs, I've no idea how to completely removed this unused test case.
For how long have I used the solution?
I've used it for 10 months. I've only used a small part of the product - test case creation, and test case implement step.
How are customer service and technical support?
Customer Service:
I've never spoken to them.
Technical Support:I've never spoken to them.
Which solution did I use previously and why did I switch?
This is my first solution like this.
How was the initial setup?
I didn't setup it, but according to my colleague, it should be straightforward.
What other advice do I have?
As far as I know, Silk Central is widely used in many IT companies in Taiwan.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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