it_user253323 - PeerSpot reviewer
QA Manager - Test Automation with 1,001-5,000 employees
Real User
We use it for multiple purposes: test management, defect tracking, traceability, requirement tracking, and test execution.

What is most valuable?

We are using the solution for multiple purposes: test management, defect tracking, traceability, requirement tracking, and test execution.

How has it helped my organization?

We're regulated by the FDA so the number of manual signatures and paper-based signatures was reduced. We have had less waste, have been able to collaborate more, and have saved time.

What needs improvement?

In future releases I'd like to see better reporting, a more simplified UI, and improved metrics. It would also good if they removed some features to simplify the solution. It only supports internet explorer right now, so it would be good if it could support other browsers. Browser costs are also fairly high.

What do I think about the stability of the solution?

Pretty stable.

Buyer's Guide
OpenText ALM / Quality Center
January 2024
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: January 2024.
752,108 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It has been fairly scalable.

How are customer service and support?

HP support is good and they are very responsive. They're not world class, but they're good.

Which solution did I use previously and why did I switch?

We used Word documents, which was not efficient.

What was our ROI?

Though we only purchased ALM less than a year ago, we believe ROI is good.

What other advice do I have?

Prospective buyers should know that it doesn’t support all browsers and that browser costs are high.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user212025 - PeerSpot reviewer
ALM Administrator & Software QA Pro at a healthcare company with 501-1,000 employees
Vendor
It's a very stable product but Requirements Management needs to be improved.

What is most valuable?

  • Reporting
  • Dashboard
  • Traceability
  • Application Lifecycle Management

How has it helped my organization?

The tool has increased the collaboration between different teams.

What needs improvement?

Some improvement to the Requirements Management are needed.

For how long have I used the solution?

I've used it for five years along with HP Quality Center Enterprise Edition v10.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No, it's a very stable product.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8//10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

We switched because the previous solution was lacking features to manage a complete life-cycle.

How was the initial setup?

Very simple setup.

What about the implementation team?

We used a vendor who were 10/10.

What was our ROI?

11 months.

What's my experience with pricing, setup cost, and licensing?

Varies.

Which other solutions did I evaluate?

For us this was the complete choice.

What other advice do I have?

Use iy out of the box and utilize built in features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
OpenText ALM / Quality Center
January 2024
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: January 2024.
752,108 professionals have used our research since 2012.
PeerSpot user
Test Analyst with 51-200 employees
Vendor
Great defect traceability and Reporting; Easy upload of test suites. Cons: License acquisition is complicated.

Valuable Features:

The integration with MS Excel, test suite upload feature, Document builder and the test run process.

Improvements to My Organization:

Helps in providing an archive of test suites for easy regression.

Also helps to keep track of the time spent on test executions, and defect management.

Use of Solution:

Two years plus.

Deployment Issues:

The Client was needed in our network environment because the Web GUI was found to be unstable.

Stability Issues:

The client crashes every so often, but only when left idle for a while.

Other Advice:

Majority of the tests done by my company are manual so QC serves majorly as a depository for our client.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Testing Manager at a manufacturing company with 1,001-5,000 employees
Vendor
The defect triage and management needs improvement but the entire project test life-cycle can be managed in one place.

What is most valuable?

  • End to End traceability (requirements- test cases- defects)
  • Analytics (reporting, charts, dashboards, etc.)
  • Ease of defect management
  • Ease of email alerts, etc.

How has it helped my organization?

In my last organization we identified HP ALM as our strategic test management tool to standardize tool usage across the organization. Different business teams were using different tools like Bugzilla etc. but with the procurement of HP ALM everything was, eventually, standardized. By means of ALM we were able to deploy some testing standards and processes. Personally, I found ALM very handy for test managers and project managers as an entire project test life-cycle can be managed in one place and leadership get end-end visibility. I also like the reporting function in ALM, very useful.

What needs improvement?

Overall the user experience of HP ALM is very good, there are some small improvements which can help those who are doing defect triage and management, and also the actual testers who use a test lab. For instance, when I open the defect list using a report or dashboard drill down, I can’t update individual defect without actually opening it. However if I select a defect shortlisting criteria and get a list of matching defects from defect module (defect list view) I can very well update defect log without actually having to open the defect. This seems like a small thing but believe me, when you are dealing with multiple defects and have limited time on a defect triage call, this small functionality really makes your life easy. There a such few small enhancements which HP can probably do to make this wonderful tool even better.

For how long have I used the solution?

I've used it for two years and three months.

What was my experience with deployment of the solution?

Yes, some minor issues but these were not tool issues but more to do with lack of testing after deployment.

What do I think about the stability of the solution?

No, ALM is pretty stable.

What do I think about the scalability of the solution?

Only once but that was because we reached the maximum floating license capacity at a particular time due to many testers from multiple projects logged in at the same time.

How are customer service and technical support?

I have never had direct interaction with customer service.

Which solution did I use previously and why did I switch?

I did not personally, but in my previous organization Bugzilla was used. ALM replaced it because it was a complete package, and also the company had bought other HP testing tools like UFT & PC to meet end to end testing needs.

How was the initial setup?

I wasn’t the admin for ALM so can’t really comment, but from an user standpoint I found it pretty simple.

What about the implementation team?

We had an in-house admin team.

What was our ROI?

I don’t know the ROI in monetary terms, but certainly ALM helped me get more people to follow testing standards and practices.

Which other solutions did I evaluate?

In my current company we have multiple tools. I am currently exploring various options to standardize the tool set up. Some of these tools are JIRA, and Bugtracker, etc.

What other advice do I have?

If you want AN end to end testing lifecycle product, I think HP is the winner. It has test management (ALM), Automation (UFT) and Performance (PC) testing, and it all is in the bundled package from HP, so all end to end testing needs are managed. From a pure test management standpoint, ALM also stands tall as it provides a very good solution to manage requirements, test cases, defects, traceability and reports, and not just bug management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user199773 - PeerSpot reviewer
Team Lead at a tech company with 1,001-5,000 employees
Vendor
Test report generation is a valuable feature but can be improved.

What is most valuable?

  • Test Management
  • Test Report Generation

How has it helped my organization?

Option to trace bug directly from App.

What needs improvement?

  • Test Report Generation
  • Creating test iterations/projects

For how long have I used the solution?

I've used it for over two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Did not use it, as it was enterprise provided.

Technical Support:

We have an internal technical team.

Which solution did I use previously and why did I switch?

We previously used RTM, and we switched because ALM is better than IBM RTM tool.

How was the initial setup?

Our internal technical team did it, but It was not tough though.

What about the implementation team?

In-house implementation.

What was our ROI?

Good.

What other advice do I have?

Good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Transition Manager with 1,001-5,000 employees
Real User
Nice tool for Product ownership and Scaled Agile

What is most valuable?

We are using SaaS mode, connected with our internal LDAP

  • Highly customizable GI, easy for designing product backlog
  • Whole bunch of metrics on Dashboard page
  • Available in French language (Paris based company)
  • Built-in Retrospective
  • Continuous integration features

How has it helped my organization?

  • Transition to Agile for new projects is made eaier
  • Tool helps people to get accustomed with Agile Scrum and Kanban concepts, specially for Product owners

What needs improvement?

  • Lack of communication while unveiling new functionalities on Saas
  • Licensing model is relatively expensive compared to alternate solutions
  • License management could be more flexible (like floating licenses)

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

Excellent performance except few days in 2 years experience.

What do I think about the scalability of the solution?

Easily scalable - we have 400 users using the same instance.

How are customer service and technical support?

Customer Service:

Good interaction from support people.

Technical Support:

Excellent. The integration with our LDAP went very smooth.

Which solution did I use previously and why did I switch?

Jira

How was the initial setup?

Initial set-up in early 2013 was difficult as the product was new. PS did a good job in presenting the solution.

What about the implementation team?

Very good and professional.

What's my experience with pricing, setup cost, and licensing?

We had 2 months free trial and support from HP PS people.

Which other solutions did I evaluate?

Jira GreenHopper

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Test Analyst at a tech services company with 51-200 employees
Consultant
The tool is user friendly

What is most valuable?

  • Different modules (e.g. Requirements, Test Plan, Test Lab)
  • Trace-ability from requirements, test cases and defects
  • Project Analysis in terms of progress - Dashboard (Reports)

How has it helped my organization?

  • Had different releases and in QC we could group our test cases according to releases and we could know when each release starts and when it ends

For how long have I used the solution?

3+ years

Which solution did I use previously and why did I switch?

No

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Not certain

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Engineer in QA at a transportation company with 501-1,000 employees
Vendor
Good test management tool

What is most valuable?

Dashboard, Uploading test cases, test execution.

How has it helped my organization?

It provides the entire test management suite, right from the initial phase of testing till the delivery.

For how long have I used the solution?

I have used this tool for 1.5 years

What was my experience with deployment of the solution?

No issues.

How are customer service and technical support?

Customer Service: 8 out of 10Technical Support: 8 out of 10

Which solution did I use previously and why did I switch?

We weren't previously using another solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText ALM / Quality Center Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2024
Buyer's Guide
Download our free OpenText ALM / Quality Center Report and get advice and tips from experienced pros sharing their opinions.