OneLogin by One Identity is strong, but there is room to improve. The interface could be more modern and intuitive, especially for non-technical users. Mobile login flows sometimes feel slower than desktop, and deeper integration with niche SaaS tools would make it even smoother for marketing and sales teams. More real-time alerts, such as when access fails or MFA is triggered, would help users understand issues faster. Overall, it's great, but a cleaner UI, richer integrations, and a quicker mobile experience would make it even better.

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OneLogin already has flexibility and can be customized to whatever the user wants, so I am not entirely certain how to address areas for improvement in that regard.

The areas that do have room for improvement include a learning curve. I did not have any issues learning the software myself. Frequent training updates on product releases would be beneficial. This could include self-paced or scheduled options for learning about new features instead of having to figure them out independently.

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The areas for improvement in OneLogin include better analytics since we do not have very end-to-end visualization of user access logs. Additionally, policy customization needs improvement as we cannot assign specific policies to specific customers. The admin dashboard is cleaner but can be improved, and from my point of view, it is not as user-friendly compared to others such as Okta and Azure AD.

In my comparison of OneLogin with other solutions and vendors, I state that it provides us smooth integration, as it integrates easily, but it lacks deeper end-to-end analytics and broader integration support, which Okta previously provided. Okta also offers deeper analytics and its admin dashboard is cleaner, but the user-friendliness and integration are smoother with OneLogin.

I do not rate it a ten because from the policy perspective, there needs to be improvement. We cannot give fine-grained access to users, and the policy is not mature enough.

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The user experience is very nice, which is why I give OneLogin a rating of seven. It is easy to implement and incorporate in any enterprise, and you can define the ROI pretty fast. However, the downfall rests with the lack of an on-premises solution or cloud in some areas, which prevents OneLogin from accessing some significant markets. Additionally, the weakness of their CIAM module is a concern.

There are no other improvements I think are needed for OneLogin.

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I believe OneLogin could be improved in several areas. The user interface could be better, and the integration part can also be enhanced. OneLogin can add a customization option for Multi-factor Authentication to improve the interface and integrations.

The single sign-on feature was moderately difficult in terms of difficulty to integrate with third-party authentication providers, and I needed some experienced people to do that.

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OneLogin can be improved in its custom integrations as an authorization provider.

Documentation for OneLogin can be improved as well.

For the single sign-on feature, some third-party authentication providers that do not fit in a basic template were difficult because you had to look up documentation on both. OneLogin's documentation is not the best, but for the major ones, it was really easy and really fast.

You should build the documentation a little better and more clearly because it is currently a convoluted mess, but that goes for every One Identity product.

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The user experience of OneLogin can be improved. The user interface and the integration with third-party applications could use some work, as could enhancing the reporting and analytical features.

I think customer service can be improved along with the user interface and integration.

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There are many downsides. OneLogin is designed for small businesses, not for big enterprises, which is why it has limited features. It does not have those features that enterprises request or would like to have from OneLogin. It is not that scalable because it is intended for smaller businesses. It does not have the functionality to add multiple enterprise-level applications. Although OneLogin has many applications available, I cannot add multiple enterprise-level applications and advanced features to OneLogin setup screen.

I used OneLogin authentication to adjust authentication flows in real-time depending on the risk score to set up the IPOU. It was very simple, but it lacked enterprise-level features like push notification, which makes authentication very easy and seamless. It has only basic features, such as code running, and I have to look at the code and authenticate.

This is also a concern for end-users. Every time they have to sign in, they will need to open their smartphone, open OneLogin authentication application, copy the code, and enter it into the laptop screen to authenticate.

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I would suggest that the user interface could be improved. Everything else is good, including customer support, and dashboard customization would be a great addition.

I do not have any additional improvements needed with OneLogin that I have not already mentioned.

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OneLogin should improve directory sync and the group option, as they can bring role-based access control management within groups. Currently, OneLogin only offers groups for security purposes or policies, and adding this feature would position them better against competitors.

OneLogin should improve their support timing and overall support services.

I rate OneLogin a seven because it is good overall, though some features are lacking, notably support, which is often inadequate. When we require immediate assistance, they are not responsive, causing production delays. They should also enhance their role-based access control with groups and improve their directory sync process.

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From what I studied, I did not face any issues with OneLogin. However, if there were multiple documentations about the technical points and what each tab on the GUI is used for, it would be very helpful for others who want to learn, because I did not find a lot of resources about it on the internet. I used the admin essential document and tried to learn from the videos which were in the course itself. The course was very good, but I need more information and more documented parts because the course is not available for all users to learn from. Users just need to be assigned to the course before they are able to access the content. Many of my colleagues at work, when they learned that I took the certification for using OneLogin, want to learn but they were not assigned to the course itself to learn from. If there were any available documentation related to the product, I think it would be a very useful resource.

If there were some pictures from the GUI in the documentation part to illustrate where things are and what they are in the GUI, it would be helpful. The steps are in the documentation, but if we support the steps with pictures from the GUI, it will be more interactive for users.

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OneLogin by One Identity can be improved by implementing good user interfaces or different kinds of user interfaces, which might help our users navigate much faster.

They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.

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OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online. I would appreciate more options to add to One Identity, such as Entra ID provisioning and Exchange Online mailboxes directly, and maybe integration with Graph.

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OneLogin can add more analytics and reporting and integrate with more third-party applications.

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OneLogin is a robust platform, but there is scope for improvement as there are some glitches, connectivity glitches, and some outages that need to be improved. The outages and glitches cause a hindrance in our work and lead to time wastage. View full review »

I think OneLogin works well the way it is.

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One issue was related to the downtime. They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us. In those moments, people did not want to hear about a single pane of glass. We did try to solve it, but it caused issues. Their uptime is 97% or 98%, but most companies prefer 99.9% uptime.

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There was a minor outage a few months ago that caused some inconvenience. OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers. While it hasn't caused significant issues, improvements in its functionality would likely lead to wider implementation within our organization.

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While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations. Firstly, the feature lacked day-one support for new macOS versions, forcing me to postpone system updates until OneLogin released a compatible update. Additionally, our adoption of Jump Pro for mobile device management necessitated the use of their native Jump Connect product for broader access management, rendering the OneLogin desktop feature redundant.

We're using Meraki, and even though the OneLogin integration works fine, it doesn't pass one specific tag that Meraki just ignores. I've been back and forth with both Meraki and OneLogin support trying to figure it out, but they keep blaming each other.

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I'd like it to have a customization section that displays the company's offerings, categorized by different topics. Ideally, there would be a user-friendly feature at the top allowing individuals to pick and choose the topics they're interested in, essentially creating a personalized experience.

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We've been a OneLogin customer for several years now. While I like the platform, there have been some challenges. A great example is the amount of work needed with that webhook for the enrollment user experience. This functionality is native to some competing products. That's one area where we've leaned on our account rep over the years. They shouldn't rely on the customer to make this experience better. This is one feature request that hasn't been implemented yet.

At the same time, they've implemented other features we've requested. One is the ability to use a personal email address as a factor. Initially, they didn't have that. We pushed hard on our account team for about two years before it was finally released. 

It's a give-and-take. Some of the product's features aren't perfect, but we've had some success pushing fixes to the development team that needs to happen. They've done a decent job. However, there are some fixes that they don't have an interest in. A lot of what I described was before OneLogin was acquired by Quest/One Identity. Things have changed. It doesn't feel like they're driving the product as OneLogin was. It may be because it's a new product to them, and they're still trying to get the lay of the land, process feature requests, etc., but it's not moving as fast as before. 

We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications. The issues have high visibility. It's gotten better, but it's still there. It raises questions about whether One Identity can support the platform they've acquired. How are they enhancing the product? And how are they supporting the product and the service in the future? Those are two essential questions. There are also lots of nice-to-haves, but that's the case with any product. 

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There have been some outages over the years. The uptime has not been great recently, with some outages lasting six, seven, or eight hours. Improvement in the stability of the infrastructure would be beneficial.

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The tool must be made more robust.

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This product doesn't necessarily provide us with all of the functionality that we need, such as being able to share passwords with external users. It does with regards to single sign-on solutions but there are other non-single sign-on tools that we utilize. For example, we use LastPass for some of our services because it allows us to share passwords with external vendors.

This solution needs to offer better management of non-single sign-on applications. It should offer the ability to provide secure password management, with either an external party and/or better sharing.

In that same bracket, it would be nice to have password management where the websites or the tool requires two-factor authentication. In LastPass, you can support the one-time password if it's embedded into the LastPass profile for that application, which means that multiple users can use that from within LastPass. Having that feature and being able to do that in OneLogin would be huge.

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We use the solution SmartFactor Authentication to adjust authentication flows in real-time, depending on the risk score associated with the login attempt. I honestly haven't found that as useful. It's helpful, however, I've run into an issue where it blocks people from signing in. Essentially, if I'm not paying attention to such and such person failed to log in, it doesn't seem like there's an easy way to alert the admin, "Hey, this person was blocked from signing in and cannot sign in at all," even if they're attempting a legitimate sign in. Therefore, while we do utilize it, we keep it at the highest level, just so that if users are traveling, they will not be bothered most of the time by it.

For now, the only thing that needs to improve is the support. I used to have a really good support experience. I'm not sure now that they were acquired by One Identity, it seemed like that changed. It could just be growing pains, however, I feel like their support lately needs some improvement. The product itself works great.

I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera. That would definitely help.

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When you offboard someone on OneLogin, there's this checklist of stuff. However, basically, you have to manually click on this checklist, each of the checkmarks. It would actually be really nice if, for offboarding someone, you just click "offboard" and it automatically runs a script to do that.

It's not like a massive amount of time. Still, it'd be kind of nice just to hit one button and be say all right, I've offboarded these people. I click the button and they're out.

I'm a cybersecurity guy and I found that the two-factor authentication offering they have (if you don't buy one of their other products) is pretty basic. It'd be nice to have something a bit more advanced included, however, that's probably just me wishing.

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One area where Onelogin may improve is on the Onelogin Desktop reporting side. Onelogin does provide reporting on the devices in the admin portal, but data is not updated and only written at the installation of the application.

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With OneLogin, I haven't found anything that I thought particularly needed an upgrade. The features that they have provided are absolutely fine with me. When it comes to our organization's requirements, it changes from time to time, so the features we need might change in the future as well.

In terms of managing the users on a large scale, it would be easier if they had some kind of user management portal.

Device management could be added to the solution. Users should be able to have a custom device added to the enterprise edition of the portal. From there, users should be able to add any device and use the solution to login.

The user management is supplied via a plugin and should probably just come standard within the solution itself.

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OneLogin needs to increase the number of connectors available out of the box to connect to the different endpoints. The number of out-of-box connectors should be increased. If more of the out-of-box connectors are made more available, the product would be improved. I believe that the user interface can be a little better on OneLogin. 

The downtime with OneLogin is something that will keep improving, but it's fine. The pricing is quite competitive compared to other products.

I would like to see easier UI customization and things like that. It should be easier to configure the settings of OneLogin based on the customer's needs.

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Performance is lacking sometimes and having a RESTful implementation instead of RPC would have been more desirable.

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• More off-hour support

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They regularly implement ideas from their Ideas portal.

The company is always improving. OneLogin has a customer Ideas Portal, where customers can submit product enhancements to the company. I have personally submitted 10 ideas through the portal, and the company has taken action on half of these ideas. Two of them have already been implemented into the product. One is in the current development sprint. One is planned for a future sprint, and one is marked for “Future consideration.” Many companies offer these types of portals as a way of providing some method for customers to voice product enhancements. With many other vendors,

I feel like the ideas portal is a dead end and that the company just doesn’t want to tell me that they don’t care. I trust that OneLogin actually values their customers and their ideas. This is evident by the number of enhancements that get implemented directly from this portal.

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Probably establishing a 24/7 product technical support with dedicated staff. Personally, I have never had to call outside business hours, so not sure if this is applicable. However there have been times where reaching a technical support resource during US Business hours is difficult. In my experience the easiest way to access OneLogin Tech support has been over email and their Ticketing System.

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