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OneLogin by One Identity Room for Improvement

IgnacioMartinez - PeerSpot reviewer
Director of IT at a venture capital & private equity firm with 11-50 employees

We use the solution SmartFactor Authentication to adjust authentication flows in real-time, depending on the risk score associated with the login attempt. I honestly haven't found that as useful. It's helpful, however, I've run into an issue where it blocks people from signing in. Essentially, if I'm not paying attention to such and such person failed to log in, it doesn't seem like there's an easy way to alert the admin, "Hey, this person was blocked from signing in and cannot sign in at all," even if they're attempting a legitimate sign in. Therefore, while we do utilize it, we keep it at the highest level, just so that if users are traveling, they will not be bothered most of the time by it.

For now, the only thing that needs to improve is the support. I used to have a really good support experience. I'm not sure now that they were acquired by One Identity, it seemed like that changed. It could just be growing pains, however, I feel like their support lately needs some improvement. The product itself works great.

I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera. That would definitely help.

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BE
Control System Cybersecurity Analyst at a energy/utilities company with 201-500 employees

When you offboard someone on OneLogin, there's this checklist of stuff. However, basically, you have to manually click on this checklist, each of the checkmarks. It would actually be really nice if, for offboarding someone, you just click "offboard" and it automatically runs a script to do that.

It's not like a massive amount of time. Still, it'd be kind of nice just to hit one button and be say all right, I've offboarded these people. I click the button and they're out.

I'm a cybersecurity guy and I found that the two-factor authentication offering they have (if you don't buy one of their other products) is pretty basic. It'd be nice to have something a bit more advanced included, however, that's probably just me wishing.

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Buyer's Guide
Identity and Access Management as a Service (IDaaS) (IAMaaS)
September 2022
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