One Identity Manager Room for Improvement

SK
Manufacturing Executive at a manufacturing company with 10,001+ employees

One Identity Manager needs to come up with many more out-of-the-box connectors, similar to Workday and ServiceNow. There's a scope for One Identity Manager to improve itself.

The reporting feature should be improved similarly to other IGA products.

Unlike other solutions, One Identity Manager doesn't have a strong support team.

I consider One Identity Manager as a niche solution because we have a demand for it, but we can't find the proper skill set in the market. That is the highest pain point with this solution. Other vendors, such as SailPoint, Saviynt, and even Oracle and IBM, reach out to people to provide materials and make them aware of their products. This leaves One Identity Manager at a disadvantage.

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Oktay Ozkan - PeerSpot reviewer
System Security Architect at a financial services firm with 10,001+ employees

The product's GUI could be more user-friendly.

One Identity can improve its Password Manager solution for custom requirements. We want to manage different environments, such as test environments, and we want to manage their passwords, but we can't use this solution because their environment does not have its own connector server.

I'm not sure if One Identity already has it or not, but there could be a Privilege Identity Management solution from the vaulting side in the One Identity family.

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Raj Kumar. - PeerSpot reviewer
IAM consultant at Wipro Limited

One area where One Identity Manager could be improved is in database performance. When handling a large number of users, I believe that built-in indexing or other optimizations would be beneficial. This would reduce performance-related resource needs in a production environment. Additionally, it would be helpful to have more visibility into job aspects within the tool itself. Information like the number of jobs in the Data Designer, along with date logs, would allow us to directly manage and terminate jobs as needed. This would lessen our dependence on the database team. I believe that these improvements would streamline operations.

There are a few aspects of One Identity Manager's user experience that could be improved. Users sometimes find it confusing to navigate and understand how to use the tool effectively. As a result, customizing the front-end interface could be beneficial. For example, currently, users need to check multiple reports to gather complete information, which can be time-consuming and frustrating. Implementing a way to streamline this process, such as displaying relevant details directly within the application, could enhance user experience. Additionally, the current system requires manual creation of service catalogs for each application. It would be beneficial to implement pre-configured, out-of-the-box options for common applications like ServiceNow. This would save time and effort for administrators and improve the overall user experience.

While I'm comfortable making back-end customizations, I find front-end customization to be challenging.

It would be convenient if One Identity Manager offered a feature that allows bulk deployment and monitoring with a single click.

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Buyer's Guide
One Identity Manager
March 2024
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
ST
Software Developer at a insurance company with 10,001+ employees

There is some room for improvement with One Identity Manager. The Metamodel is not developer-friendly, and the web designer customization could be simplified. The report editor tool needs an update as its underlying technology is outdated. Additionally, a stronger community portal for quicker support responses would be beneficial.

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SS
IAM Engineering Manager at a construction company with 10,001+ employees

In terms of the policy and role management features, I have a mix of opinions. In terms of role management, it is okay, but I would like to see the product go more towards attribute-based access management. Regarding the policies, it has been okay working for our environment so far, but I would like to suggest some improvement along the front of synchronization. That would be nice.

One Identity Manager has had a little bit of an impact on our cloud-IT strategy. Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions.

If there could be some connectors for more things, like a Cosmos DB connector, then that would be helpful.

It is a great product. I don't know why it is not so marketable in the US and not used as much in the US as opposed to the EU. Sometimes, I feel like it is very hard to find people because the solution is not as popular in the US. If you need to find new resources, it becomes tough since some people are hesitant to learn a product that is not well-known. It is hard to find some people with exactly this experience because it is not so popular in the US.

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SM
Consultant at a tech services company with 11-50 employees

Items that can be improved in the solution include pricing, integration, support, and analytics.

The update processes for hotfixes need improvement. There are bugs in the system, and even though there are not a lot, there's no information about it until you happen to stumble upon it and then talk to the support, and then the support informs you there has been a hotfix for that for two months. Users need to be informed they exist in advance. 

Integrations are basically always able to improve. They can always have more standard connectors, more prepaid workflows, more templates, and stuff like that. That said, with the standard rest API and C-sharp and power share connectors you can basically do everything that you need to do even with stuff that is not supported.

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Jakub Stawowski - PeerSpot reviewer
Principal Architect at ING

It has problems with performance. This is a very serious issue for us. Other than that, it's really capable. The performance is what is missing. It's really poor.

A second problem is the visibility in the search functionality. You don't have flexible search capabilities when you look for either roles or users. You cannot use multiple attributes. The search fields are very limited and that definitely needs improvement.

Also, the interface is really old. From that perspective, it's a six out of 10.

Another issue is that it is really difficult to customize it to our needs. If "10" is super-difficult, I would rate the customization at eight. When it comes to the options, it is super flexible. From that perspective, it is really strong.

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Debasis Sahoo. - PeerSpot reviewer
Lead Consultant at Wipro Limited

Sometimes, when we implement One Identity in the organization, customization has to happen. You cannot skip the customization. You cannot just implement the One Identity model and go ahead with it. However, whenever we make any customizations, the logic of the customization can interfere with the existing logging of One Identity. All such things have to be a bit clear. They have to be well documented. One Identity should provide information about how these things work. This is the only thing. There are some gaps in that, but One Identity is trying to bridge those gaps.

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SS
COO at a comms service provider with 11-50 employees

You do need to learn it. It’s not something you get from the beginning. It’s not like Windows. It is more complicated. You need to know a few things from the back end, however, as you learn it, it becomes easy.

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VS
Founder at a consultancy with 1-10 employees

One Identity Manager is an incredibly powerful product, but sometimes people need something simpler. The solution should come up with a lighter version so people can buy different versions. I want to see more analytics and not just analytics in terms of reports but actionable analytics.

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Deepak Dash - PeerSpot reviewer
Senior Business Analyst at Nordea Bank Denmark

The user interface needs to improve.

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René DRABO - PeerSpot reviewer
IIMB expert at a tech services company with 1,001-5,000 employees

One Identity Manager can be made more user-friendly for end users. Out of the box, it can be difficult to navigate through the drop-down menu, especially when it comes to accessing the subcategories.

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Denis  Tse - PeerSpot reviewer
CEO, Executive Advisor (CyberSecurity IAM) at 8x8 Cybertech

It is a very powerful solution, but when it comes to doing some complex parameterization or authorization, we end up coding. Comparatively, CA solutions require less coding. It is more powerful than the CA solutions, but you end up with coding in VB.Net or C#. Complex parameterization could be better from their side. There can be more documented templates where you can take a piece of code and deliver a specific use case. I cannot find that in the documentation. Sometimes, you can go to the community, and sometimes, you have to use their support.

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NS
Service Desk Team Lead & Project Manager at Kodak

The customization process should be simplified.

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SK
Manager IAM at a computer software company with 11-50 employees

The tools within One Identity Manager are distributed, meaning there is no unified platform that covers all development, configuration, and installation details. Instead, there are separate tools for each requirement, such as object browser designer, manager tool, synchronization editor, report designer, job queue, and DBQueue. While these tools have built-in functionality, it can be tedious to learn and implement them all. This is in contrast to SharePoint, where all requirements related to role management, workflows, provisioning, and connector configuration can be implemented in one portal. In the case of One Identity Manager, different tools need to be used for each respective requirement. For example, the sync editor is used for connector configuration and related synchronization, while the job queue and DBQueue are used for monitoring jobs.

One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.

It is important to note that this modernization effort is a long-term goal, given that this solution has been in the industry for over 20 to 30 years. Despite its age, it remains one of the leading solutions in the market and is recognized by Gartner and other similar institutions as a top solution.

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Micah Lewis - PeerSpot reviewer
System Administrator at a tech services company with 10,001+ employees

There is a small area inside the administrator's GUI that could be a little bit more organized.

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Ahmad Sallam - PeerSpot reviewer
Senior Specialist at a financial services firm with 1,001-5,000 employees

The product must include SaaS in the future. 

The use of the administrative tools is cumbersome because too many are required for configurations. For example, the solution requires master usage of eight different client tools so it is excessive to manage the product. A small fix or deployment requires opening three or four different client tools that are not intuitive or easy to use.

The user experience and interface need additional improvements. Version 8.2 included improvements to the GUI and the inclusion of Angular JS which is better. However, the interface for 8.5 is a bit basic. 

Mastery of VB.NET is required to develop using the solution. Most developers use Java or .Net and VB.NET kills the vibe. We have to use VB.NET internally when working within the solution and that really needs to be modernized. To be honest, no developer is interested in learning VB.NET because it is a substandard language compared to newer options. 

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VS
Founder at a consultancy with 1-10 employees

A room for improvement in One Identity Manager is its analytics. Though it's getting better from version to version, the analytics feature still needs improvement.

I would appreciate more analytical features in the next release of One Identity Manager, so I can do a better analysis. Another vendor, for example, has a self-certification system where you can send people, then create a type of profile or screen for each person, and the person can see his entitlement and the risks behind that entitlement, so then the person makes a decision on whether he wants to keep or let go of it, and that's an out-of-the-box feature that would be good to see in One Identity Manager.

Another feature I'd like to see in One Identity Manager that would be very interesting is integration with SIEM or any log collection product for both access and usage. For example, I'd be able to see that I have access to a particular application and also get information on how many times I've accessed it in the last year, last few months, etc. It's a feature that would be great to have in One Identity Manager.

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YM
Technical Consultant at a tech services company with 51-200 employees

In terms of improvement, the web portal for end-users in One Identity Manager has improved but could still see enhancements. The training for admins is crucial, and once you gather the knowledge, it becomes fairly easy. However, documentation could be better, especially for new features. It currently doesn't cover everything comprehensively, making it challenging to navigate some aspects. Improvements in documentation would be beneficial.

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SS
Director, Global Identity and Access Technologies at a financial services firm with 10,001+ employees

There is room for improvement to their password self-service tool. We're actually leaving that tool right now because it's just been horrible. We've discussed that with them, but for such an easy functional feature it is lacking. 

Number two is their upgrades. We're going to 8.12 right now and everything is running very smoothly but this is actually the first upgrade that has gone off well. Even the other "dots" have taken us six months or longer to get through QA testing. Those are the two key areas for improvement.

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MF
Senior Manager Global IT Operations at a healthcare company with 10,001+ employees

We are currently on an old system, an old version. We're working on upgrading to the latest version. So when it comes to cloud-IT strategy, for example, at the time we implemented this version it was not yet a consideration. We are now starting to develop this area, and One Identity will play a key role in our cloud strategy.

Most of the issues that we are suffering from today will be fixed with the new version.

The more we have integrations with other systems, for creation of user accounts for different applications, the simpler the scalability and the usability of the system will be. That's what will make our lives easier.

I've seen that in the new version we're going to have connectors related to ServiceNow. That's a huge feature that will be important for us because we're using that system. Salesforce integration, more integration with SAP and with the internet of things would be good.

We also have system devices that we could manage as identities, so that would be a feature to add.

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SV
Product Owner Identity Access Management (IAM) at a computer software company with 501-1,000 employees

It's customizable. However, that's also the downside. It's a bit complex and there are so many possibilities. You need to have good developers who know what is standard and how it's meant to be used before they adjust all kinds of stuff. It is possible to configure and change a lot of things and if it's not good enough, you can use custom code.

They should offer more best practices and documentation for every functionality. It would be helpful if there was a demo environment to show the possibilities and how they can be used. That would help with the learning curve. 

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GK
Works

I would like them to enhance the search functionality to enable faster processing when looking for objects. Ideally, the system should automatically identify relevant entries and promptly present the results, eliminating the need for users to input search criteria each time they look for specific objects.

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NA
Cyber Security Analyst at a tech services company with 10,001+ employees

I would like One Identity Manager to offer an easier way for users to learn to use their new features.

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CT
IT Consultant at 4 Rivers GmbH

The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution.

They have a lot of documentation, not only about the installation processes, but also for the development side. For example, in the new IT shop that is using Angular, there are a lot of functions—more than 1,000—that don't have any information about what they do. The documentation is really important. 

Also, the documentation for the Data Governance Edition must be improved. 

In addition, when tasks are running in a tree, there should be an order. For example, if we have five tasks in a tree, we should be able to say this one is first, and the next is number two, then three, four, five. 

And it's important to have compatibility to use gMSA, group Managed Service Accounts.

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AK
Consultant at a tech services company with 501-1,000 employees

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

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Grzegorz Kosela - PeerSpot reviewer
Engineer at a tech services company with 11-50 employees

There are too many different user interfaces. For example, one is the designer and another is the manager. There's also a web interface and an object browser. It would be helpful to consolidate all of those into a single administrator portal. 

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GM
Senior Manager / IAM Evangelist at a tech services company with 501-1,000 employees

End-user UI customization is difficult and requires some knowledge of proprietary Angular technology. Every time a customer asks us: "Hey, can we modify this form in the UI?" or "Can we integrate a new form?" it's difficult to do. It's possible and we usually do it, but coding form changes typically takes two to four weeks, depending on the changes.

There is also a lack of connectors. One Identity has between 10 and 20 connectors compared to SailPoint IdentityIQ, which has about 100 connectors. Quest is improving on that. They do have cloud connectors and you can expand the number of connectors. They know there is a gap. But the connectors One Identity has are the most common connectors among all organizations.

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MH
IT Architect at a tech services company with 501-1,000 employees

The web interface has room for improvement. It could be more performant and the design of the web interface is relatively complicated. It could be simplified.

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UK
Works at a healthcare company with 10,001+ employees

I would like to have more advanced features and reporting added to One Identity Manager.

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AT
Software tech lead at 1DConsulting

The performance could be better. I also think One Identity could improve its documentation for developers. Many of One Identity's features aren't fully documented. We don't have enough information on how to use them.

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René DRABO - PeerSpot reviewer
IIMB expert at a tech services company with 1,001-5,000 employees

Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out.

The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager.

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TG
IT Engineer at Gorenje Vertriebs GmbH

There are some good things about the policy and role management features, but you can't really use them to their full potential. A lot of customizing that we have to go through to implement new processes and new customized policies could be better. Though, overall, it is great.

They need to implement a lot of best practices for this solution.

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Manoj Pathak - PeerSpot reviewer
One Identity Developer at Wipro Limited

The solution can be improved from a front-end point of view. It slows the portal down. The tool is too customized in our organization, and we face many challenges with the portal. We were able to make some improvements performance-wise to the portal slowness. It is particularly slow if you are using it in a large organization.

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PS
Consultant at igf-logic GmbH

I am waiting to see the new API for the web.

There are several smaller parts of the tool that have room for improvement. One Identity currently is in the development process of fixing these issues.

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UY
Owner at UY IAM Consultancy

I would like better integration with cloud apps, but I just learned this week that there is already a pretty advanced cloud integration. So, what I would like to see is already implemented, but I just need to start using it.

When I first started using it, way before version 7, the manual wasn't comprehensive.

The UX design needs improvement, but I have noticed that people are working very hard behind the curtains to make sure that UX is designed in such a way that the end user is going to have a much easier time using the product in future releases. My ideal was a product designed by IT guys with an IT guy mindset, not without realizing thousands of people in an IT portal would be using the product. Therefore, it took my customers many hours to find the correct links to order something from the IT shop, but I know One Identity is working very hard to improve this as well. If they could improve the UX within the Manager tool, this would be another huge upgrade in just lowering the learning curve of how to use the product.

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RB
Lead IAM manager at a tech services company with 11-50 employees

I have used One Identity Manager for S/4HANA from SAP, and that was a very complex integration. S/4HANA has a very complex permission structure, and you cannot find the segregation of duty. That means you cannot do policy violations and policy checks. One Identity Manager does not provide a very flexible way to do segregation of duty based on the permission structure of S/4HANA. Doing so is beautiful in SailPoint, which has a more robust way of doing it.

Also, integration with various applications should be made smoother. It is very difficult right now for regular implementers.

Access reviews are another thing that is not that good in the solution. It needs improvement.

Entitlement management is another area where I have struggled a lot, wherein you try to manage the access of users to various applications. It is not that smooth in the solution.

These last three items need to be improved on a very urgent basis.

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MP
Senior Product Manager for Identity & Access Management at a non-tech company with 10,001+ employees

I would like a more friendly web UI. This is something that they are already starting to work on. 

Because of our volume, the monitoring of the solution, several job servers, and DBQs has been very time consuming for us.

I would also like it to have an easier integration with phones.

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BF
VP at a healthcare company with 10,001+ employees

Maybe it is going this way with the angled frame work, but we really want to be able to watch and control things, so we can change things and know what the impact will be. 

Most importantly for automatic testing and rollouts, we need an easier way of connecting applications and an easier way of onboarding applications. At the moment, the process is very technical. People associate this as a technical and development thing. In the end, onboarding applications should be a business problem, not a development problem. They have take the technical work out of it. That is why we have to completely custom build a framework. Our work is not about connecting 20 or 50 target systems, as we have to connect thousands, which is difficult to do one-by-one. 

The end user experience needs improvement. One of the things the end users complain most about is the shopping cart, because they are not really on eBay or Amazon buying things. They just need access to business applications. Why do they have to click so many times? We probably have around 20 calls a day because a user hasn't got access, not realizing they haven't completed the shopping cart. So, I would recommend removing the shopping cart.

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SP
IAM / IGA Architect - Associate Director at PRIZM

When you see the product for the first time, it seems very complicated, but it's not. To improve the product, it should be made to seem simpler when you see it for the first time.

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AK
IT Engineer at a manufacturing company with 11-50 employees

The interface can be a bit complex for an administrator to manage. I've used it for a long time; however, for a bit, I was confused. They need to work to make it easier to understand more quickly.

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MT
Principal Consultant at UNIFY Solutions

The blessing and curse with One Identity Manager was its flexibility and the ability to solve business problems in a number of ways. We fell into that trap of over-customization which made upgrading the product difficult. An improvement would be to offer guides on how you should set up a base configuration. There should also be integration guides to key systems like Active Directory.

In addition to that, we had some slowness with the IT shop when we had significant amounts of data, users, etc., in the system and there were some slow database queries that needed to be optimized and patched. This caused some slowness when running Attestation campaigns. 

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MB
CEO at IT Design Software Projects and Consulting

The connectivity to the cloud with the cloud identity need improvement. The whole security story in the area of access management along with the possibility to get access is part of this improvement process. This is the cloud access manager (CAM), and it isn't as it should be, but it's a very good long-term solution.

It is important to get the cloud integrated. One Identity is stalling about this in America, and we need it in Europe.

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PL
Manager Global Identity & Access Management at a healthcare company with 10,001+ employees

Connections with more clouds systems is already planned. The more that we can use One Identity to connect with other systems to manage all the applications accessed throughout One Identity, the better. I would expect to have more connections and setups to other systems.

Visually, I would like it to be more user-friendly. Version 8 looks visually like version 6, so this still needs improvement in later versions.

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EF
Identity Manager at University of Maribor

Improve the implementation of additional One Identity Manager’s features. This we are going to focus on after an upgrade to release 8.1 will be finished.

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AC
Lead Technology Manager at a financial services firm with 10,001+ employees

Better support for version control and multi-threaded development would be helpful additional features. 

The support for DevOps could be improved with quick delivery cycles and multiple delivery streams.

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it_user589356 - PeerSpot reviewer
Senior IT Consultant at a tech consulting company with 51-200 employees
  • Implementation of skip logic in user access request forms - this topic cannot been explained easily because it requires a deep dive within the functionality of the Web Portal.
  • Lack of integration with RestAPI - the lack of out-of-the-box RestApi connectors creates some difficulties in integration running infrastructure as code, with DevOps operation (CI, CD, VCS etc.) and managing On Premise and external clouds.
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MS
Lead Solution Architect at Tieto Sweden AB

I would like some access management features to be added. We have some customers with a small need to do authentication as a service, and there are other solutions on the market which offer this.

It is a large solution where you need to learn how to work in a certain way for it to provide the best benefit. On the other hand, it's really a structured way so you should work in a structure way, as it is a compliant to other frameworks.

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KW
Service Owner Identity & Access Management at a financial services firm with 10,001+ employees

I would like to see a lot more integration with our platforms, more on the connector side. We are still using version 7.1. There are a lot of new features in 8.1, so we will look forward to using that.

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TS
Product Owner at DmTech Gmbh

We had to customize some stuff in the SAP system, because over the years there has been a lot of customizing in the Identity Manager. It works well, but some features that we would want or that our colleagues are operating and running with the SAP system, we can't really provide, or we have to develop on our own, with One Identity Manager. SAP works well with it, but it could be better.

I would like them to add some lifecycle management features. 

They could improve the support.

When you look at the connectors to Microsoft Edge, we think that maybe it could work. However, when we build a hybrid environment, you can't really use the tools that One Identity Manager is providing. 

They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.

The API server needs improvement.

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it_user585720 - PeerSpot reviewer
Senior Identity and Access Management Specialist at a tech vendor with 10,001+ employees
  • DBQueue processes can bottleneck the system at times. In v7, its apparently re-architectured, and is better. There can be too many of them and they process very slowly, causing actual processes to take a lot more time to complete.
  • There should be a way to define fail-over job servers in process steps. Job servers can become a single point of failure.
  • Better support for Oracle back end databases. SQL support is good and KBs are easy to find. The same level of support should be available for Oracle if the product claims to support it.
  • A better migration tool for v6 to v7 upgrade, especially for the Oracle back end.
  • There should be a way to separate out the front end (IT Shop) from the back-end processes. If the submission of a request through the web portal is done and it gets stuck computing something in the back end, the front end control should still be granted back so that the user can continue navigating freely across the site. Currently, if a request is submitted and it is taking time to process, the front end just gets stuck on a spinning wheel (loading wheel).
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DO
Founder at a marketing services firm with 11-50 employees

The philosophy behind One Identity Manager has always been that there's not one way of working and that you can set it up according to your own identity and access management philosophy, but what would make it better is by shortening the setup time and the learning curve time. If the team could create some best practices with a wizard to set the solution up within companies, that would be a killer feature and would help make identity access management more approachable. That would also help companies that don't have the resources or a dedicated team to set up One Identity Manager.

What I'd like to see in the next release of the solution is the addition of just released application governance parts. That would sound promising. It would also be interesting if the team sets up best practice startup wizards, so you could set up One Identity Manager according to selectable best practice wizards instead of setting it up completely by yourself.

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DC
Identity Access Management Specialist at GSL Consulting Gmbh

One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved, but it can be implemented.

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RiyasAbdulkhader - PeerSpot reviewer
Security Consultant at a financial services firm with 10,001+ employees

One area that could be improved is the speed of performance - it's often a bit slower because of the size of its database.

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reviewer1214262 - PeerSpot reviewer
Works at a tech services company with 201-500 employees

My largest issue with the product is the ability to customize the web portal. There is a tool that allows this to happen but it is difficult to use (except for minor changes like logo, color scheme, or basic edits, such as displayed columns on an object. Then, to make it worse, the documentation is not helpful at all in describing what pieces do or how to use them. Even after training, I would not be confident in attempting any large change to the portal. 

For certain, this is the area that I think needs the most improvement from the current state. 

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AE
Senior System Administrator at a manufacturing company with 10,001+ employees

Make logging and debugging easier to find, I never quite know which log to turn on for which use case (just for my tools, for the job service user, etc).

Setting up permissions inside the admin tools could be easier, maybe have some roles already created and configurable, like helpdesk needs to view persons, accounts, requests, but not change anything, maybe be able to set delegations etc. 

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JP
Product Specialist at a retailer with 10,001+ employees

The tool to develop the web portal needs improvement.

We are pushing out a cloud strategy, but running this on-premise solution, and do not know what steps to take.

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KM
Principal Consultant at a tech services company with 1,001-5,000 employees

The UI and user experience side of things needs improvement.

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AG
Systems Specialist at a financial services firm with 1,001-5,000 employees

I don't have my list at the moment, but there are things we would like to have. One of the things we would like is the ability to have more than one system role manager. That would be nice. 

For example, when people are on vacation, sometimes it gets a little hard to administrate system roles. Usually, one of us has to change our role to the system role manager. In addition, we have a few systems that have many owners. They could manage the rights and access to their systems with that function.

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SG
Systems Specialist at a financial services firm with 1,001-5,000 employees

This is getting at really detailed functionality, but the system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people. That's an issue for us at the moment.

I would like the ability to have different user accounts and to have a flexible way to order things. For example, if you have a domain with a lot of sub-domains, for the end-user it should be easy to order to these other environments. But you would have to have sub-identities. We have tried to create different kinds of solutions for this.

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SK
Technical Support Analyst at a financial services firm with 1,001-5,000 employees

My only complaint about this solution is the price, as I think that the cost of the full user license is a little high.

A feature that I would like to see is a mobile app that provides users the ability to make changes or add users to the Active Directory on the fly.

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SS
COO at a comms service provider with 11-50 employees

I would like to have more extensive out-of-the-box reports.

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DP
Solution Designer at a pharma/biotech company with 10,001+ employees

I would like a secondary account approach out-of-the-box, as this would be really useful. Additionally, it would be nice to have more functionality in terms of connecting SAP systems, provisioning user accounts through SAP systems, and provisioning additional attributes. 

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MG
Consultant at a tech services company with 10,001+ employees

As consultants, it's a very complicated to learn it at first, which makes it hard to find people to work with it.

The Synchronization Editor has to become easier to use for us, as technical consultants, because sometimes it's very complicated. If, as a new feature, there would more connectors out of the box in the Synchronization Editor, this would help a lot.

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AM
IT Business Process Specialist at a consumer goods company with 5,001-10,000 employees

I would like the sync editor to be able to change labels because currently our concurrent development cannot work on this.

Self-service is important for our end users. However, after three years, people continue calling the help desk, and the help desk is using this solution to make its requests.

The web front-end definitely needs improvement.

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AF
Governance Team Lead at a financial services firm with 10,001+ employees

The web portal can be a bit muggy at times. This is one of the key complaints from our customers. This is a major issue with version 6, and while version 7 is slightly better, I am hoping this is fixed in version 8.

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it_user666726 - PeerSpot reviewer
Directory Service Specialist at a tech company with 1,001-5,000 employees

There are too many configuration interfaces. They could simplify the design to not require VB/PS coding to draw the workflows.

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it_user725637 - PeerSpot reviewer
owner at Butschke IT Services

Some internal structures are in place because of already depreciated functions back from the time when the solution was used for software deployment and as a help desk.

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RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)

The support documents and data sheets should be made available to the implementation of folks the product website. There's is less documentation available to the public.
There should be installer version available than a portable/web-portal which will be more useful during the testing.

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RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)

A detailed solution document to registered aspirants and interested people would help them achieve what they require before its tested and pushed to production. Quest Software should provide notes and documents to customers before they buy the product and license.

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FS
IAM Specialist at a financial services firm with 1,001-5,000 employees

We would like the product to integrate with ServiceNow, since One Identity Manager and ServiceNow are two of our better tools. An integration between these two tools would be better for us.

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it_user181518 - PeerSpot reviewer
Technical Support Analyst at a university with 1,001-5,000 employees

Job server engine -

  • Performance
  • Loadbalancing
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it_user368094 - PeerSpot reviewer
Solutions Architect - IAM at a tech company with 11-50 employees

There is a need to improve the use case documentation and coding templates. This product has some limitations when it comes to use case documentation. Generally, when we have any different scenario, we need to post in the blog and only then we will get answers.

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Buyer's Guide
One Identity Manager
March 2024
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.