One Identity Manager Reviews

We do employee lifecycle management through One Identity Manager with the source being SAP. We do not just do human accounts, like SAP accounts, but we also do non-human accounts, e.g., service accounts, shared mailboxes, distribution lists, and mail contact objects. We also use the API feature of One Identity Manager to provision from ServiceNow. These are its core functionalities.

We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%.

One Identity Manager has helped to increase employee productivity. This is because we provision the right accesses as part of user onboarding, then the user is ready to go. We send the initial login information, and everything is through the system. This has saved 60% to 70% of the onboarding time. The process is smooth.

One thing that I like about the product is it comes with a lot of out-of-the-box features. There is the occasional scripting here and there, but there are some out-of-the-box samples that you can follow. So, it has been pretty good. We have been able to work well with it.

I have found One Identity Manager to be flexible. It is mostly configurable. We get most of the features out-of-the-box. If not, we have some samples that we can follow, then model the system, accordingly.

As far as GDPR is concerned, our company is located across the globe. Based on user requirements at any given location, we have been exposing only those attributes. In that way it has been flexible so we can comply with GDPR.

In terms of the policy and role management features, I have a mix of opinions. In terms of role management, it is okay, but I would like to see the product go more towards attribute-based access management. Regarding the policies, it has been okay working for our environment so far, but I would like to suggest some improvement along the front of synchronization. That would be nice.

One Identity Manager has had a little bit of an impact on our cloud-IT strategy. Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions.

If there could be some connectors for more things, like a Cosmos DB connector, then that would be helpful.

It is a great product. I don't know why it is not so marketable in the US and not used as much in the US as opposed to the EU. Sometimes, I feel like it is very hard to find people because the solution is not as popular in the US. If you need to find new resources, it becomes tough since some people are hesitant to learn a product that is not well-known. It is hard to find some people with exactly this experience because it is not so popular in the US.

I have used it for five and a half years.

We haven't had any stability issues.

So far, we haven't had issues with scalability. We are a global company, so we have dedicated servers for certain operations. The solution has been holding up well.

We have 20,000 to 25,000 users using One Identity Manager. We have roles ranging all the way from a user to the help desk. Then, we have a threat management team role, security operations role, and site administrator role. 

We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us based on the level of the ticket that we raise. Since their response has been very prompt, we basically have had no issues. 

Initially, we had issues and brought it up with their management. Since then, we can count on them if we have any problems.

Before One Identity Manager, our company had a homegrown solution, but it did not hold up well. Earlier, non-human accounts were not managed with the legacy accounts. With One Identity Manager in place, we have now come a long way in terms of management. It has become the global system for our corporation in the past five and a half to six years. It has held up well. We are planning to expand it further.

Previously, I have worked with other solutions all the way from SAP Identity Management to Oracle Identity Manager. The maintenance and staff required to maintain One Identity Manager is a lot less compared to Oracle. For example, anybody can learn One Identity Manager easily. If anybody is not able to learn the product, it is really suspicious. One Identity Manager also has a lot of out-of-the-box features.

The initial setup was straightforward. We started with version 6. Now, we have upgraded all the way to version 8. It has been okay so far, except for one version change from 6 to 7.

The deployment time usually depends on the change. The initial deployment or an upgrade to an existing new version will take about a day to a day and a half from scratch.

We plan everything from scratch, from building the server, getting the data, and onboarding and synchronizing the users. Therefore, we have everything setup for day zero and forward with a solid implementation plan.

Initially, when this was owned by Dell EMC, we had Dell EMC Professional Services for the very first feature. After that, we have been working mostly by ourselves. We have been partnering with IPConcepts in-between for the last couple of years, as needed. Now, IPConcepts has merged with IBM Works.

It has been a good experience working with IBM. We have worked with them over the last four years. When we needed to engage with them, there weren't any issues.

We have had pretty good people on our team so far:

• For deployment, one or two people were needed. 
• For maintenance, our team is very small. We have two or two and a half people at all times. 

Now, we are looking to augment the team as the system grows. As we are growing, we need more functionality and to automate a few things. Until they are automated, we need an in-between stop-gap in terms of resources.

We pay yearly and per active user. One of the reasons that we chose One Identity Manager is because of the pricing. It is reasonable and affordable compared to other products which we considered before choosing this solution for the company.

Unless you are buying a new connector, you won't need to shell out more money for the solution.

My company had to choose between SailPoint, IdentityIQ, and One Identity Manager. SailPoint IdentityIQ is heavily based on Java, whereas One Identity Manager is based on mostly Windows and PowerShell scripting. Our company is a big Microsoft shop, so it only made sense to go with One Identity Manager.

The simplicity of One Identity Manager is good. That makes it easier to adapt. Sometimes, I wonder why it is not so popular in the US.

There is definitely a learning curve for One Identity Manager. This is true for any solution, including One Identity Manager. However, the time that it takes to learn is different compared to Oracle products, where it takes much more time compared to One Identity Manager.

This solution should be considered by companies (based on their needs).

The biggest lesson learnt: If you are going with One Identity Manager, don't go with Oracle Database on the back-end.

The privileged account governance features have been good. I have actually led the project management for our customer advisory board session where we have looked for connectors for Cosmos DB. Using Graph API, we have been able to do pretty much anything that we want.

We connected SAP through a database.

We have plans to increase usage. It is our corporate-wide solution for identity governance, as of today. Our usage will increase because we plan to digitize the enterprise with mobile and the cloud. We see the need growing for this. That was the reason for my previous comment about having more Azure capabilities with their integration with Cosmos DB.

I would rate this solution as eight out of 10.

We primarily use the solution for background management. It's used for provisioning and license management. 

The solution has helped a lot with compliance. We can review access and have recertification alerts that make governing very easy. 

It's very easy to roll out. They do have various defaults available, so you have a variety of rollout options.

It is very easy to handle complex requirements. It provides a very good user experience.

I like the user interface. I'd rate it three out of five.

The solution provides an attributes-based setup, a dynamic role setup, and many other features for enterprises. It provides a single platform for enterprise-level administration. 

It has an easy user experience. It's great. From an intuitiveness standpoint, I'd rate it three or four out of five. It tries to make it easy for administrators to fulfill requirements, even if it needs to be customized. 

The customization is top-notch. It's the best compared to any other tool we've used. It fulfills a lot of needs. I'd rate the level of customization three out of five. 

While I haven't really used the solution's business roles to map company structure for dynamic application provisioning, leadership has used it for this purpose. My understanding is that it is quite good.

The product does help minimize gaps in governance coverage for test development and production servers.

It's helped us to achieve an identity-centric zero-trust model.  We are able to set up dynamic rules centrally. 

The interface can be a bit complex for an administrator to manage. I've used it for a long time; however, for a bit, I was confused. They need to work to make it easier to understand more quickly.

I've been using the solution for a year and a half. 

The solution has great stability. I'd rate it eight out of ten. 

We had 20 to 30 resources involved in the solution. The scalability is very good. I'd rate the scalability seven out of ten. There are some slight challenges, moreso related to human error; however, beyond that, scalability is great.

Technical support has been responsive enough. We do use premium support. You get a great response time and it helps us manage things very smoothly. It also offers support for many different regions. They've helped a lot with integrations. 

Positive

I have used different solutions in the past, including CyberArk. This solution, however, is great for identity governance. 

There was no problem with the deployment process. It took around a week to implement - maybe less than that with planning in place. It usually takes about two weeks to deploy.

The product is fairly priced. 

I'd rate the solution eight out of ten. 

I'm a customer of the vendor. 

I install it for other companies, and one of them uses it for custom processes.

Previously, one of our customers didn't have a way to manage their cases, so we created a custom solution for everything. And the best thing is that it's totally secure since it's based on the roles in the customer's Active Directory. It's based on the kinds of roles or groups they assign. It's about what kind of permissions a user has in the IT shop. For example, there are two big groups. One of them has access to critical information, and the other only has permission to read some information. With One Identity Manager, we were able to separate these roles and what each role can do.

And the fact that One Identity Manager helps consolidate procurement and licensing makes things easy.

In addition, it has definitely helped achieve an identity-centric Zero Trust model. If someone is entering the company, we need to make sure that they have the correct permissions, the exact information, and access to that information. It's a must.

The best feature is that it's customizable. For example, we can create any kind of product or custom service within an IT shop and customize it the way our customers need it. For the customers, it's the best. They are happy with it.

We can create a custom policy for a company. We can use a business role for access to a given product and determine what the next process is. For example, if someone requests access to something, the custom policy will show it to the supervisors at each location or redirect it to the user who is responsible.

Also, we use the solution's business roles to map company structure a lot. That's one of the parts that the customer really needed. They wanted a custom role for each of the cases they were creating. They wanted to assign users directly to a business role, and these roles can be assigned to other users in the directory. The business roles feature is critical.

One Identity has another model called Data Governance Edition. It's a very good solution for controlling and applying the concept of CIA (confidentiality, integrity, and availability). It's the best solution for that. We use One Identity Manager with Data Governance. There are shared folders, and a lot of people have access to them. With Data Governance, if someone requests access, based on the kind of permissions they have, Data Governance helps us make this kind of decision.

The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution.

They have a lot of documentation, not only about the installation processes, but also for the development side. For example, in the new IT shop that is using Angular, there are a lot of functions—more than 1,000—that don't have any information about what they do. The documentation is really important. 

Also, the documentation for the Data Governance Edition must be improved. 

In addition, when tasks are running in a tree, there should be an order. For example, if we have five tasks in a tree, we should be able to say this one is first, and the next is number two, then three, four, five. 

And it's important to have compatibility to use gMSA, group Managed Service Accounts.

I have been working on One Identity Manager for seven months.

It's stable.

It is scalable, for sure.

We use their standard support. They are nice and they are always on the edge, helping us. It's great support.

Positive

We did not have a previous solution.

The main solution takes about six months to deploy. When there are customizations, it takes more time. The amount of time depends on the kind of customization. I don't have an exact number, but we have a sprint every two weeks, and we do our best to deploy what the customers request. Our clients are enterprises.

For deployment, on our end, we require five people.

In terms of maintenance, the main solution is standalone, and there is no maintenance. Once it's running, there is no problem. But maintenance is necessary when a customer wants something else, a customization or a new product.

Our clients have definitely seen a return on investment.

The pricing is okay.

I totally recommend it. If you want to implement life cycle and governance, for sure, it's the best solution.

We use One Identity Manager for every need. We use it for provisioning, cataloging, approvals, connecting to systems, and also for trying to figure out what's going on, governance, reporting, and provisioning changes. It's also for leavers, joiners, and movers. The solution is for everybody.

In terms of what I found most valuable in  One Identity Manager, it's the only product where the workflow and the catalog can be configured on roles or by business people. You don't need to know the technology at all to configure that, so this is the product's biggest advantage as well as its strongest feature. One Identity Manager is also business-oriented and IAM administrator-oriented.

A room for improvement in One Identity Manager is its analytics. Though it's getting better from version to version, the analytics feature still needs improvement.

I would appreciate more analytical features in the next release of One Identity Manager, so I can do a better analysis. Another vendor, for example, has a self-certification system where you can send people, then create a type of profile or screen for each person, and the person can see his entitlement and the risks behind that entitlement, so then the person makes a decision on whether he wants to keep or let go of it, and that's an out-of-the-box feature that would be good to see in One Identity Manager.

Another feature I'd like to see in One Identity Manager that would be very interesting is integration with SIEM or any log collection product for both access and usage. For example, I'd be able to see that I have access to a particular application and also get information on how many times I've accessed it in the last year, last few months, etc. It's a feature that would be great to have in One Identity Manager.

I've been using One Identity Manager since 2008.

One Identity Manager is a very stable product. Because the product is Microsoft-based, it all depends on how good your Microsoft database administrator is. One Identity Manager is a product that sits completely in the database, so if your database cluster is administered right, you'll be fine.

Scaling up One Identity Manager is extremely easy.

I've contacted the technical support team for One Identity Manager, and the team was very helpful and very knowledgeable.

We previously used different solutions, particularly SailPoint and Saviynt. We compared those with One Identity Manager and we found out that among those three solutions, One Identity Manager has the best feature from a business management standpoint and from an identity standpoint, plus we're a Microsoft shop and One Identity Manager being a Microsoft based product also makes a big difference, especially as the solution has a natural integration with Active Directory and many other tools provided by Microsoft.

In terms of how easy it is to set up One Identity Manager, it depends on who you're talking to. For me, the initial setup is extremely easy and very self-explanatory, but I'm someone who has twenty years of experience.

How long the deployment of One Identity Manager takes would depend on your scope. The average deployment is between three to six months.

I've seen ROI from One Identity Manager.

The licensing for One Identity Manager is per user, per carbon life, specifically, it's per people, and not a per-identity licensing model. For example, if I have two hundred people, or if I have someone with several identities, I'm only paying for it once. I don't remember the exact cost of One Identity Manager because I wasn't the one who paid for the license.

We evaluated SailPoint and Saviynt apart from One Identity Manager.

I don't remember the exact version of One Identity Manager I'm using, but it's the latest supported version.

Everybody uses One Identity Manager in my company because everybody's making requests, but the average number of users of the product is between thirty thousand to forty thousand.

My advice for anyone who's interested to use One Identity Manager is to find a good partner who can help you go through the product because no matter what product you buy, you need someone who can guide you. You should also have dedicated people who can learn and administer the product from the get go, not just when it's live or in production, but from the time of installation and implementation, because One Identity Manager is a great product and you need to watch how it's configured. Unlike in SailPoint and Saviynt where there's a lot of code involved, One Identity Manager is a product that has a configuration you can still understand when you're sitting next to somebody configuring it, so it's best to start learning the product from day one. You should also take notes and write documentation about what you've learned and what you did, even if you found it easy to configure, so many different people can do configurations in your place, and for you to also keep track of the versions and who did what, what this particular workflow does, and what this configuration does because if you're not doing the configuration all the time, you're going to get lost on it without documentation that you can reference and follow.

I'd never give a solution a rating of ten out of ten because the perfect solution doesn't exist. I'd be rating One Identity Manager a nine, and the reason for this rating is that if you think about implementing any identity governance tool,  the biggest amount of money you spend is not on technology, and the biggest amount of time you spend is when you're talking to businesses to understand processes, then translate those into the actual implementation. That would take up the most time in terms of processes. One Identity Manager helps you make it shorter because people in business can, instead of describing what's going on, if you train people right and let them go into the product and configure it because there's no technology involved, you can save yourself plenty of time responsibility-wise and access-wise, and this is what makes One Identity Manager a nine out of ten for me.

My company is a customer and partner of One Identity Manager. I'm a consultant for companies that have the solution. I'm also a partner who installs and offers consulting around One Identity Manager along with other products. I'm also a partner of Saviynt, SailPoint, and Microfocus. I also have experience with Oracle and Fisher.

We use the solution for creating and completing enhancements and other features. Personally, I have experience working as a .NET developer and working with the SQL server database. When I joined Wipro, I worked mainly with One Identity Manager tool as a developer. In addition, I do web design and object browsers, job queues, and use other tools.

The best feature is the security of the solution. 

The solution can be improved from a front-end point of view. It slows the portal down. The tool is too customized in our organization, and we face many challenges with the portal. We were able to make some improvements performance-wise to the portal slowness. It is particularly slow if you are using it in a large organization.

We have been using this solution for more than two years. We are currently using version eight, which is deployed in cloud.

This solution is stable when we are using all its features. However, when we customize the solution, it becomes difficult to use.

This solution is scalable.

When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on the tool requirements. They consistently respond to us and help us resolve any issues we encounter while using the tool. I rate the technical support a ten out of ten. 

Positive

The initial setup process was easy. However, it took between 30 to 60 minutes to deploy the solution. 

One Identity Manager is very efficient for a limited amount of users. It is easy to use and handle. The license price is based on user capacity. However, I cannot speak about the exact costs.

Our company takes on projects for different types of clients, so we chose this solution because our clients had this solution implemented. Therefore, selecting this option made managing things more efficient.

I rate this solution a six out of ten.

We are a company in the health sector, with about 50,000 employees from six different health organizations. We use the solution to help automate all the processes around hiring and firing. We have automated as many processes as possible around user accounts and mailboxes, and file and folder administration. And with the IT Shop, customers can request permissions themselves.

Back in 2014, it took us six workdays to get an employee what they needed to do their work. The creation of the user accounts required two days, and the creation of the user mailbox and the assignment of permissions took another four days. Now, we get data from HR when a new hire begins and we have the user account, mailbox, and default permissions for the organization available approximately two hours later.

The initial setup process for an employee is straightforward. We set up processes for user accounts and we can add other processes to them. Our goal is to automate all user-permission and user-administration processes with One Identity and we are doing that more and more.

It has helped to simplify compliance. We are subject to compliance rules. Using the solution, a manager has the ability to check out which permissions an employee has and to make changes to the permissions.

We have also integrated One Identity with SAP. Every one of our customers uses SAP and we have the synchronization agent for SAP in different landscapes. The integration process between One Identity and SAP is simple. We don't have to do many steps to integrate SAP landscapes. We just have to start a new synchronization process and that's fine. The SAP integration gives us the ability to make rules for SAP accounts and SAP role assignments. And what is very impressive is the way it handles role assignments. We have more than 2 million role assignments for just one of our customer's employees.

Among the most valuable features of One Identity Manager are administration from Active Directory and Azure Active Directory, as well as administration from Exchange. These features enable us to have fully automated processes to create new accounts and new mailboxes. The most valuable option is the ability to design an automated route to give our customers permissions.

The solution is also very flexible. We can adjust all the standard processes that One Identity comes with and we can create new processes. We can always change whatever we need to change.

The web interface has room for improvement. It could be more performant and the design of the web interface is relatively complicated. It could be simplified.

I have been using One Identity Manager since 2013. I was formerly a consultant for Quest, beginning in 1998.

We don't have any problem with the stability of the solution. We have problems with the stability of our own processes and the systems that are behind One Identity.

We have 50,000 employees. That speaks for itself regarding the scalability.

One Identity support has been fine. We always have good, professional feedback and solutions, and the communication has always been okay.

Positive

As an organization, we started the deployment with one of our customers in 2010 and completed deployment for all of our customers in 2016. Every system requires different processes and knowledge. We were able to set up some things in a really short time. Others took more time because we needed to learn the system and how it works.

We are a team of four employees who design and customize the whole system. Our company has 80 support engineers on the help desk, and on our customers' sites there are between four and 10 employees who have read-only access for the One Identity system.

We have worked with One Identity and with their partners, including IPG and Devoteam. In 2014, we worked with One Identity in our environment to deploy the IT Shop.

APG provided training for me and my colleagues. It went very well. We were stronger in our skills after the training and it was done very professionally. They also helped us customize the solution for our particular needs, the first time. Now, we understand things and we can customize the system on our own. Their assistance, along with Devoteam, in customizing things was very helpful. They customized the whole system and we learned from them.

We have seen ROI due to the better performance we now have in getting employees working. That is very valuable. In addition, we have the self-service via the web interface. That helps with return on investment because every call to our help desk has to be paid for by our customers, but with the web interface they can do things on their own.

It's not cheap, but the pricing is okay. Other applications cost about the same.

Take your time in deploying the system and know the processes you want to support with it. Knowledge of the processes you want to support is the main thing.

We are tech consultants who deploy One Identity for our clients. Our clients use One Identity for provisioning and deep provisioning users. It is also used for the recertification process and access review. We have integrated One Identity for 15 to 20 clients. Soon, we expect to deploy it for another five to 10. 

The performance could be better. I also think One Identity could improve its documentation for developers. Many of One Identity's features aren't fully documented. We don't have enough information on how to use them.

I have used One Identity Manager for the past six years.

I rate One Identity nine out of 10 for stability.  We haven't seen any downtime. It has worked smoothly since it went into production. 

Deploying One Identity can be straightforward or complex depending on the environment. The time needed to deploy varies with the scope of the project.

We typically have some meetings with the client to understand what they need to integrate with One Identity. We develop custom connectors and move to the production stage if everything is working. 

I rate One Identity Manager eight out of 10. My recommendation to new users is to be patient because it's hard to understand without adequate documentation. It gets easier with time and practice. 

My company has a lot of use cases for One Identity Manager. In my previous company, I've been maintaining the tool, so I used to go to clients who needed improvements and support in terms of provisioning, and I provided those services. Now, in my current company, I'm in the Identity Management team, and my company is using its old Identity system with One Identity Manager, particularly for provisioning, access management, compliance, and certification, apart from identity management.

In terms of what the most valuable feature of One Identity Manager is, that would be hard to say because the tool is great overall. There's not really one feature you'd prefer over other features, but what's really great, in my opinion, is the fact that the provisioning is really stable and accurate, and it's a process my company trusts. This means that without a lot of maintenance, I can be pretty sure that as soon as my alternative source gives a new identity or gives new information about a particular identity, everything will be transformed and executed the right way. My company has tried other solutions and there's always a struggle with the provisioning system in terms of knowing what systems work, but with One Identity Manager, this issue doesn't happen. It's also a really stable system which I like.

Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out.

The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager.

I've been using One Identity Manager for three and a half years.

Stability is one of the main qualities of One Identity Manager. It could run even if people go on a holiday for weeks, and nobody would be worried about the tool breaking down. One Identity Manager could work for months even if you don't look at it or check it. It's a well-designed tool.

One Identity Manager is a scalable tool and its scalability is one of the reasons why my company chose it. The tool is capable of evaluation, and it has a lot of different connectors that come out of the box, so as soon as you know what you're doing, it's easy to extend the parameter and add new target systems to it. With One Identity Manager, you can have systems ready for future use. My company has never reached a point where it says: "Okay. There's nothing more you can do with this tool."

I've contacted the support team for One Identity Manager several times. For level one support, particularly when something is broken and I need help, the team's been really quick and accurate. Most of the time, I get the first answer or first contact resolution in less than half an hour as written in the contract, and the support team has really found a quick solution. Every time I face an incident, the team finds a solution to it within an hour. Sometimes it could take a few hours to resolve which is when the One Identity Manager support team provides new patches to implement, for example, the issue started at seven at night and patching would be done at eight in the morning the next day.

For major incidents, I would rate support a five out of five, but if it's just a little incident that does very little harm and is in development, issue resolution would take longer. The support team for One Identity Manager handles major incidents perfectly, so I have no complaints, but if you just have a little incident that appears on your development system and is not really that important, it could take days and days before a technician is sent onsite. This is why my company prefers to work with a partner that is more open to decision, and though the One Identity support team is really there to save your life, it's not there for every incident or situation that you come across.

My company decided to use One Identity Manager because of the large variety of connectors available that lets you connect everything you need, even for future use, as well as the reputation of One Identity Manager in terms of stability. Another reason for choosing the tool is the online forum and YouTube channel that allow engineers to learn more about One Identity Manager without the need to ask a partner each time, so you can be independent of the vendor or partner. The support you get is also another reason my company went with the tool.

Whether the initial setup for One Identity Manager is easy or difficult is hard to say because of other systems that have less functionality but are easier to deploy, and you won't face the same challenges that you'd face when setting up One Identity Manager. It's recommended for you to have knowledgeable engineers who can support you during the setup, especially if you don't have the knowledge on how to set the tool up. Setting up the tool may not be as easy, but considering all the things One Identity Manager can do for you, it's not such a big deal.

If you just want to basic features to be up and running with One Identity Manager, deployment could take a few weeks, for example, if you just want to use an authoritative source and have provisioning, active directory, exchange, and other basic features set up in your company. For a company that has really stable jobs to provision, with role mining that isn't difficult, the tool could be ready and working within a few weeks, but for a large company with a really, really large variety of jobs and regulations, deployment of One Identity Manager could take a few months.

You can get ROI from One Identity Manager. It's worth the money because my company wants to be agile, and if tomorrow, the head of the company says, "Okay, let's open a new area," with One Identity Manager, I can say, "Okay. If you say there'll be three hundred people, tomorrow, I'm able to create accounts with the rules needed for those to work, and it won't be a mess."

With One Identity Manager, even inexperienced people in the team can easily understand how each role works, and if you have a great conception of each role, you can just hire or transfer within days without being worried about whether or not each person has everything he needs to work.

I'm unable to discuss licensing costs for One Identity Manager.

I'm using the latest version of One Identity Manager.

In my company, the tool is still in the deployment stage, but within a few months, all people in the company will be users of One Identity Manager, particularly the portal. There'll be about five thousand users of the tool within my company.

My advice to anyone using One Identity Manager for the first time is to make an audit on your company with an independent partner to be sure if you need the tool because One Identity Manager won't be worth it for every company. You have to match it to your needs, or else you'll never get your money's worth. For example, in a stable company or one that has similar jobs, the tool won't be used a lot. If you have three to ten job types and all of those would be the same after many years, One Identity Manager won't be the tool you need. You can just go for a cheaper tool that can do the job for you, but if you have a complex company and you have to face a lot of regulations, and if you want to adapt more quickly, One Identity Manager is a good choice.

I'm rating One Identity Manager nine out of ten because it fits my need, and though it's complex, it's a learnable product. It also helps my company become more agile and also helps it face new challenges. One Identity Manager is the tool I need, and I like it. The tool helps my company and also helped the previous company I worked for, so I have no complaints about it. It's a tool I like working with.

I didn't give One Identity Manager a perfect score because the connection with ServiceNow isn't there yet, so that's an area for improvement. When you send in an incident or put in a request that's not a standard request on One Identity Manager, you have to make an exception in the way your company should work, and this is another area for improvement in the tool that I also don't like. My company came up with a workaround or a solution to this, but a company such as One Identity should be able to propose a solution out-of-the-box.

My company is both a customer and a partner of One Identity Manager. I say partner because a representative from One Identity comes to my company every two months and listens to feedback about the pros and cons of the tool. I say customer because my company pays for the One Identity Manager license, and if there's an issue, my company makes a request and lets the support team know what makes us unhappy.