Nexthink Room for Improvement
I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works.
They released a new module that would be monitoring the performance of applications specifically. That was missing, but I recently got to know that this is already in progress and they are doing it, which is good.View full review »
Second Level Support Team Leader at a consultancy with 10,001+ employees
We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people.
There are a few other types of technical improvements that we've requested. There is really good learning material in the Nexthink Academy. However, turning that into real action is something that needs to be worked on.View full review »
Tech Specialist at a tech services company with 10,001+ employees
The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding.
For example, if we take a UiPath as an application, even a non-coding person can use UiPath to create a code, without even having knowledge in coding. Similar to that, if there could be an option in Nexthink that could help administrative people so that they could work without being dependant on developers, that would be ideal.
We are using this application for a graphical representation as well, for our internal review purpose. I'd like to see different templates. If they include more in the next release, that would help us to give a representation in a different way, that would be helpful. If they offered infographics as part of reporting, it would help us provide information to our leadership and IT teams.
The view of the agents on the PC side was showing more information than the one on the server side, there are some gaps that the server is not really covering up.
One of the issues we faced on the server side was false-positive findings for example. If I want to schedule a report to show the last time the servers were patched or updated, it was showing or reading the registry that Windows was showing.
Unfortunately, the agent was reading the registries instead of seeing the updates that were installed which caused false reports.
They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased. Previously, it was fifty, if I am not mistaken, or one hundred.
It would be nice to have detection and contain the endpoint. For example, if you have an application that is installed and you do not want the user to use it whenever you double click on it, then it should not open for you and give you a message that this application was blocked.
When it comes to security, Nexthink should be automatically able to detect a bank card number that the user is trying to copy and is trying to do something with it. Let us say, for example, they shared it over an email. This is where Nexthink should capture this moment and send the information to the security department alerting them.View full review »
Consultant at a tech services company with 10,001+ employees
The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.View full review »
The product detections could be better. It will wait for our confirmation to solve a one-time solution. However, it could be a multiple-time solution. For example, if my team's add-on is crashing, if Nexthink is doing one-time activation, its regular need is not monitored. The next day it'll come and recheck and fix the issue.
We would like to have default drive details.
We'd like Nexthink to handle auto-detection stuff.
The initial setup needs technical knowledge.View full review »
There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions. They are working on workarounds and finding a solution to address those issues.
We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers. Many of my customers have mostly on-prem infrastructure, whereas our solutions are published on the public cloud Azure Stack. There is one Active Directory on-prem and an additional one on the Azure Stack. So we have a problem replicating the primary Active Directory on Azure Stack. And it's challenging to configure all the customer's infrastructure to work with Nexthink and the additional Active Directory on Azure.
VINAY PRATAP SINGH
Information Technology Infrastructure Architect at a tech services company with 10,001+ employees
The stability of this solution could be greatly improved to avoid performance issues.
We would also like the product to be developed in order for it to support non-Windows platforms.View full review »
Digital Solutions Consultant at a tech consulting company with 51-200 employees
We would like to see the reporting in this solution improved. At present there are gaps in the data it reports.
There is no function to schedule actions to carry out larger fixes, or send campaign messages in the product, which would be useful to have.
We would also like the ability to monitor windows services, such as Teams calls.
Their release management processes could be improved to release the updates in a more confined and process-oriented way.
For future releases, it would be good to have a more controlled way to access their cloud environment rather than depend on logs gathered from the company. They should have read-only access to their admin environment to get certain logs.
We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them.
Out of our 10,000 licenses, we would like a dashboard that shows which machines are active and which machines are un-active.
We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment. That connectivity should be built inside Nexthink. This will allow us to have all information required in our console. This option may already exist, but it is not configured in our environment.
VP - Head of IT Transformation Projects at a financial services firm with 5,001-10,000 employees
They can improve the Nexthink action module.View full review »
Senior System Architect at a tech services company with 10,001+ employees
It would be helpful if Nexthink could maintain a library for some of the standard EXEs to be named automatically. Some of the EXEs have been tagged, but it is very limited.View full review »
Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful. In the next release, Nexthink should include the features from the cloud version that are missing in the on-prem solution, like application experience and deck checking.View full review »
The next release could use some improvement in the tools that are provided.View full review »