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Netskope CASB Room for Improvement

NS
Conseiller Senior DevSecOps at a financial services firm with 10,001+ employees

Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them.

What we are consuming right now is almost perfect. This is a cloud-based application, not in-house, so we can't change the interface. But for UI, sometimes we ask them to give us some more visualization and features. 

For instance, if you are uploading a dictionary and use that dictionary file containing anything from the dictionary blockage protection, we can't see it. Each time we have to upload a new one and override the old one. We can't visualize it, so we have asked them for a feature request and they're working on it.

There are many small things regarding feature requests that we are doing day to day, and they are working on it. Some of the features are there, but they are hard to find. 

The only thing we are looking for now is integration with the MacBook. Even with a MacBook, everything is going well. With a MacBook, the Catalina client is working fine. The new version, which releases monthly, is working fine. The only problem we are facing is with the big server, so they're working on it.

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EricBouwmeester - PeerSpot reviewer
ICT Operations and Security Lead at Kingston City Council

It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it.

The features that we would like to see are available but require additional investment. We wanted more of the CASB type feature set, which was at a higher subscription cost, and we didn't have budget for it. We just went with their standard offering, which was the secure web gateway.

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CB
Executive at a computer software company with 11-50 employees

The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

Their partner piece could be a little bit stronger than what it is right now.

The solution is still pretty new to the CASB environment.

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Buyer's Guide
Netskope CASB
July 2022
Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.
JC
Security Solutions Architect at a security firm with 11-50 employees

The way that policies or profiles are set up can be adjusted. You have to create a list of policies and then you need to reorder everything if you want to adjust the way that the policy is applied to traffic. In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI. Maybe they can improve on how to order everything.

In the short term, the solution really doesn't need to add any other features.

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Prerna Sharma - PeerSpot reviewer
Senior Information Security Analyst II at Workato

Deployment and policy tweaking were two areas where improvement needs to be made. The issues with policy tweaking were caused by the difficulty surrounding deployment and configuration. Netskope was not ready for the Mac environment and the support team didn't have sufficient knowledge to deal with Mac users. From a feature standpoint, I would have liked to see more visibility on the reporting side and easy disabling of Netskope. The solution did not have an easy API for integration. Setting up a reverse proxy was not easily accessible with Netskope so we decided to move to a different tool. 

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SL
Cyber Security Engineer at a tech services company with 51-200 employees

Netskope CASB can improve by working more similarly to a VPN technology instead of a proxy. They then could have visibility on the endpoint device. Most clients have some tools where they check the endpoint health or other things, such as the security posture, or if they want to access the resources. For example, if they should have antivirus running, this kind of posture check should be available but it is missing.

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DZ
Director at Irangers International Inc.

The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process.

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SZ
Lead Cloud Security Practice at Vincacyber

There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have.

In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.

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EW
Head of Pre-Sales at a tech services company with 51-200 employees

From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement.

They could improve their mobile agents as they have some limitations.

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HK
Lead - Information Security at a tech services company with 10,001+ employees

Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us.

They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation. 

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SG
Storage and Backup Team Leader at a computer software company with 1,001-5,000 employees

It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support.

The configuration in the cloud model could be improved upon.

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Benjamin Fang - PeerSpot reviewer
Solutions Architect at a tech services company with 201-500 employees

I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.

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SUDIPTABISWAS - PeerSpot reviewer
Senior Manager - Information Technology at Emami Ltd

There is no real room for improvement that I can think of. Most of the features meet our requirements. I don't see anything that can be improved now. If something would need improvement I would offer the suggestion and I believe it would be taken care of.  

Support services could definitely be improved. Support is the one area that can always use improvement. It's an evolving thing, so based on demand and based on market requirement and the way market is moving towards.

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SS
Information Technology Sourcing Lead - Global Procurement Shared Services at a consumer goods company with 10,001+ employees

They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration.

They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs.

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OC
End User Computing Specialist at a computer software company with 51-200 employees

It should have user behavior analysis and diverse analysis.

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MD
Head Of Information Security at a manufacturing company with 1,001-5,000 employees

There could be better integration with other solutions. 

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AK
Founder and CEO at a consultancy with 51-200 employees

The initial setup is complex and should be simplified.

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Buyer's Guide
Netskope CASB
July 2022
Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.