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IT Operations Manager at a insurance company with 201-500 employees
Real User
Oct 24, 2018
Because of the cloning and snapshots that we do, we are getting a high data efficiency ratio out of our production array
Pros and Cons
  • "Batch times went from approximately seven hours down to about two and a half. Functionality during the day, such as taking or removing snapshots and cloning instances, is higher than it has ever been."
  • "Setting up storage for an application (storage provisioning) is quick and easy. Maybe a quarter of the time is now spent getting the application up and running, or even less."
  • "The initial setup was very straightforward. It was intuitive to set up storage volumes and get the networking functioning. Their engineer was very helpful. We got the current array on our production site the very same day it was shipped in. We had it up on the network and started to put some storage on it."
  • "I just got through the session where it looks like they are going to support Oracle running on Linux with SnapCenter. That is one of the main things that we are hoping to get integrated."

What is our primary use case?

NetApp is our primary storage device for our line of business. We use NetApp as our primary storage device and also for our DR.

We are a workers' comp insurance company that has been in business for a 120 years.

How has it helped my organization?

It has helped us improve the performance for our enterprise applications, data analytics and VMs across the board. We recently upgraded from a FAS3250 platform to the AFF A300 all-flash array. Batch times went from approximately seven hours down to about two and a half. Functionality during the day, such as taking or removing snapshots and cloning instances, is higher than it has ever been. 

We are employing the native encryption on disk along with NVMe. Therefore, it is a more secure solution. Our user experience and performance have been remarkably better as well. 

A lot of application administrators have a lot more time. We have been able to do some things that we were unable to do before, so it has helped streamline our business a lot.

What is most valuable?

We enjoy the native built-in replication and the snapshot functionality (to take snapshots).

What needs improvement?

I just got through the session where it looks like they are going to support Oracle running on Linux with SnapCenter. That is one of the main things that we are hoping to get integrated.

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NetApp AFF
December 2025
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For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

NetApp has always been a stable platform with very few problems at all.

What do I think about the scalability of the solution?

It is very scalable. Because of the cloning and snapshots that we do, we are getting a data efficiency ratio out of our production array of about 32:1, which is a high ratio. So, we took quite a bit of data and shrunk it down in size, letting it scale out better.

We are going to be adding another shelf to it, but storage to the NetApp application has always been easy to do. We usually do it ourselves without getting a third-party contractor involved.

How are customer service and support?

NetApp's support has always been top-notch. I haven't met anyone in the NetApp institution who hasn't been a remarkably intelligent, easy-going person to work with. It is amazing. Everyone from their support crews to their sales engineers are good. We have a good relationship with them.

Which solution did I use previously and why did I switch?

A big guiding point for upgrading hardware of any type now is to look at the support costs. If support costs get high enough, it financially doesn't make any sense to not upgrade.

Usually once a new technology matures enough, you can look at TCO and decide to make the decision to move ahead. So, we invested in this solution because of costs and the technology improved to the point where we knew it would be stable.

How was the initial setup?

The initial setup was very straightforward. It was intuitive to set up storage volumes and get the networking functioning. Their engineer was very helpful. We got the current array on our production site the very same day it was shipped in. We had it up on the network and started to put some storage on it. 

What about the implementation team?

We used a NetApp professional services for this deployment. It worked out really well. We had involvement of several different support engineers to help with all aspects of the rollout.

What was our ROI?

The total cost of ownership has decreased a great deal. As far as percentages, it's hard to gauge, but we did have quite a few personnel staying up, making sure batches ran well every night. Now, batches are being done by 8:00 in the evening, so we don't have to do that anymore. When you start adding the employee hours that we have for people working in the off-hours, and it is not an issue anymore, I suspect TCO might have gone down 25 percent.

Setting up storage for an application (storage provisioning) is quick and easy. Maybe a quarter of the time is now spent getting the application up and running, or even less. 

Which other solutions did I evaluate?

We also talked to Tegile and HPE, but nobody else offered up the functionality or snapshots. It was a no-brainer.

What other advice do I have?

We have been an NetApp customer for about ten years and have enjoyed the relationship a lot.

The important thing for anybody to check out is the snapshot functionality of NetApp, and how well it works to provision for backup. It also provisions test environments with it. There are so many advantages to the way they do snapshots compared to other companies, and they have all these wondrous tool sets to leverage the snapshot functionality. Anybody who is looking into a storage solution needs to look at all of the attributes to the NetApp platform.

Connecting it to public cloud is our next project. We are looking at DR using NetApp cloud services, so that will probably be coming up first quarter of next year.

We are looking at a new series arrays for our building video security storage as well, and there is no doubt that we will be going with NetApp. NetApp just does a solid job, and their support is top-notch.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Network Professional at a aerospace/defense firm with 10,001+ employees
Real User
Oct 23, 2018
Dual Controller gives us great stability and allows us to do daytime maintenance on a controller
Pros and Cons
  • "The most valuable features are deduplication and compression, so we get more out of our storage. The replication is also important."
  • "It's very stable. It's always there when we need it. With the Dual Controller, if one drops out, the other one comes right online. We don't use any iSCSI so there is a little bit of a latency break but, over the NFS, we don't notice that switch-on. We can do maintenance in the middle of the day, literally rip a whole controller out of the chassis, and do what we need to do with it."
  • "I would like to see a little more flexibility in customizing some of the SnapMirror stuff. We have been having a little trouble and, in the first round with tech support, they say, "Well, this is how we do it." It's not exactly throttled but it's limited in the number of connections it makes. We would like to be able to tweak that, to increase it a little bit, because we don't have half a dozen large areas that we are protecting, we have more like 40 or 50 areas. They run into each other a little bit and I don't want to spend time on them."

What is our primary use case?

We use it for data storage for Citrix VDIs.

How has it helped my organization?

The improvement to our organization is in the ability to put more into the same storage platform. We came from EqualLogics and the ones we had didn't have that nice compression and deduplication to get a little bit more out of the storage.

Also, the protection of the data, being able to replicate between sites easily. We were a "backup shop". The replication doesn't quite back up so I haven't won that fight yet, but at least it protects us offsite, easily.

What is most valuable?

The most valuable features are deduplication and compression, so we get more out of our storage. The replication is also important.

What needs improvement?

I would like to see a little more flexibility in customizing some of the SnapMirror stuff. We have been having a little trouble and, in the first round with tech support, they say, "Well, this is how we do it."

It's not exactly throttled but it's limited in the number of connections it makes. We would like to be able to tweak that, to increase it a little bit, because we don't have half a dozen large areas that we are protecting, we have more like 40 or 50 areas. They run into each other a little bit and I don't want to spend time on them.

What do I think about the stability of the solution?

It's very stable. It's always there when we need it. With the Dual Controller, if one drops out, the other one comes right online. We don't use any iSCSI so there is a little bit of a latency break but, over the NFS, we don't notice that switch-on. We can do maintenance in the middle of the day, literally rip a whole controller out of the chassis, and do what we need to do with it.

What do I think about the scalability of the solution?

We have not needed to scale it.

How are customer service and technical support?

Technical support is generally very good, once they get a good idea of what the issue is. Occasionally you need to be a little more specific about your problem to get the right team working on it. But they're normally very good, very responsive, efficient, knowledgeable, and very patient. They're willing to take the time to make sure you understand their analysis and their recommended solution.

Which solution did I use previously and why did I switch?

The reasons we switched were performance and the number of IOPS in the previous product. It was an older product which was dog-slow. Some of the larger file servers were the worst. And that played out to everything else that was sharing the storage with it.

How was the initial setup?

There were a few initial setups. Two of them were relatively straightforward and one of them was a little bit more complex, the AFF8080. On that one there were a lot more network interfaces to figure out where they go.

We also leveraged the IP Spaces which was really good because we house some data for an affiliate, rather than somebody in-house, so that was amazing.

What about the implementation team?

We used a reseller for the deployment. The only problem with doing it that way is that I find we did not have a good idea of the current roadmap. On some of the projects we purchased for, we might have made a different decision had we known what was coming six or nine months down the road.

Some of that was on us. We probably could have pushed for that, but having that reseller "middle-man" made it more difficult.

What was our ROI?

We haven't had the time to do a proper analysis of ROI yet.

Which other solutions did I evaluate?

The next closest option that we considered was Dell EMC.

What other advice do I have?

Try to get behind the sales guys to the people who do pre-sales tech support to really understand the roadmap and other aspects of the product. The sales guys are great but they're sales guys. If you can get to the tech guys behind them and really talk to them about what your problems are, and what you are trying to attack, I feel that works much better.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
NetApp AFF
December 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
Senior Manager of Product and Services at a tech services company with 1,001-5,000 employees
Real User
Oct 23, 2018
We can spin up VMs quickly and FabricPool enables me to extend hyperscaler storage
Pros and Cons
  • "With the new version, they have the FabricPool which works for me. I can extend the hyperscaler storage."
  • "It would be great if they had a single pane of glass or a single dashboard where all the NetApp ecosystem storages could be viewed and monitored simply. That would help my Operations."

What is our primary use case?

We are a multi-cloud provider and we use NetApp All Flash as the base for providing the cloud services.

How has it helped my organization?

It gives us the power and agility to spin up VMs as quickly as possible.

We have also standardized on NetApp. All the storage that we have for our services runs on NetApp. Being standardized, it's easy for our Operations. We can train them on a single platform.

It helps improve performance for enterprise applications, data analytics, and VMs. With the power of flash, we moved from a traditional hybrid storage to all-flash. Having the full-fledged power of flash, and the controllers, it has doubled the performance compared to what we used to get.

Finally, our total cost of ownership has decreased by approximately 10 - 12 percent.

What is most valuable?

The most valuable feature is the efficiencies that all-flash brings. It helps us reduce costs and be competitive in the market. It's quite easy to operate and monitor, to do business as usual.

Whatever they talk about it delivers. It's fast, it's efficient, it's agile.

With the new version, they have the FabricPool which works for me. I can extend the hyperscaler storage. The features we require today are present in ONTAP.

What needs improvement?

It would be great if they had a single pane of glass or a single dashboard where all the NetApp ecosystem storages could be viewed and monitored simply. That would help my Operations.

What do I think about the stability of the solution?

Being a service provider, we cannot afford any downtime. It's working fantastically as of now. It's sturdy and just rocking.

What do I think about the scalability of the solution?

It's an all-flash so you just add more clusters, nodes, and you're done. Scalability isn't an issue. That was one of the evaluation criteria, we needed something that would scale out.

How are customer service and technical support?

Tech support is not just for AFF, we have a long-standing relationship with NetApp. Overall, the support guys are very proactive. They help us with new fixes and patches - we keep up with them. We have a very good relationship.

We haven't really had much of a need to escalate issues. We don't actually get into "escalation mode." We just talk with senior management and things get done. We're happy with the support.

Which solution did I use previously and why did I switch?

We did not have any other flash solution. We were running a tiered storage approach but because of market demand, where our customers wanted efficient performance, agile cloud storage, that is what drove us to evaluate the newer technologies. With all the technical evaluations we did, we settled on All-Flash.

We chose NetApp because we had the SolidFires in place and we already had the standardization. We also went with NetApp because of the partnership and the support that we get from NetApp. In addition, it proved that it was technically better than the competitors in the benchmarks.

How was the initial setup?

I was involved in the technical and commercial analysis, but not in the actual environment setup. That was taken care of by another team. The initial setup was straightforward but there was definitely a lot of planning that went into getting it deployed smoothly.

Being a services provider, every customer has unique requirements, which makes it more complex for us. We took a good amount of time to understand, evaluate, and come up with a proper deployment plan so we wouldn't get into trouble at the deployment phase.

What about the implementation team?

We had an in-house team do it.

What was our ROI?

I haven't calculated ROI because, being into the OpEx model, since we're providing serivces, typically the ROI is 36-plus months. We're not there yet.

Which other solutions did I evaluate?

We evaluated Nimble, 3PAR, Dell EMC. 

What other advice do I have?

You should definitely look at NetApp AFF and evaluate it.

In terms of how long it takes to set up and provision enterprise applications using AFF, we have a back-end provisioning tool so it's all automated. I cannot define it only with respect to AFF because the entire orchestration works. But on average, we take about five minutes to provision a VM.

I would rate the solution at eight out of ten. It has definitely helped us bring our costs down and gives us a powerful storage at the back end to serve our customers. It would be a ten out of if they brought my TCO down even more.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Technical Director at a computer software company with 501-1,000 employees
Real User
Aug 12, 2018
Competitive in terms of performance, storage efficiency, feature richness, and scalability
Pros and Cons
  • "We found AFF systems very competitive in terms of performance, storage efficiency, feature richness, and scalability."
  • "There are no pNFS with VMware VVOLs."
  • "There is no direct storage attachment available. Most configurations require additional switches for data access."
  • "There are no RDMA capabilities in CIFS (SMB) and NFS protocols."

What is our primary use case?

  • All flash
  • SAN and NAS server virtualization
  • Databases (OLTP and OLAP)
  • File shares
  • Test or development

How has it helped my organization?

After testing with early ONTAP 9 versions including storage efficiencies, we found that AFF systems can decrease the data footprint with MS SQL databases (real customer multi-TB DB) to 1:4, while aggregate dedupe wasn't available at the time of testing and post-compression and dedupe were disabled. Snapshots, provisioning, cloning were not included in the result of 1:4 data reduction. Alongside with AFF systems, we tested EF & IBM FlashSystem for comparably in price. AFF showed not only the best storage efficiency, but also the best storage performance (based on overall application performance, using MS SQL DB).

Therefore we found AFF systems very competitive in terms of performance, storage efficiency, feature richness, and scalability.

What is most valuable?

  • SAN/NAS scale out
  • Online data migration
  • Data compaction
  • Application integration
  • Cloning
  • Snapshots

What needs improvement?

  • No RDMA capabilities in CIFS (SMB) and NFS protocols.
  • No pNFS with VMware VVOLs.
  • No direct storage attachment available. Most configurations require additional switches for data access.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Jan 22, 2018
The business copy solution has become faster using SnapMirror
Pros and Cons
  • "If the AutoSupport is well configured, then you need not to do a monitoring. You will get call and mail when any issue is completed."
  • "Setup was simple and easy."
  • "The business copy solution has become faster using SnapMirror."
  • "The graphical interface is still heavy and slow. Needs more improvement in this area."
  • "I have experienced slow responses several times, if the ticket has only been opened in portal."

What is our primary use case?

A centralized storage solution for Telecom organizations. Where NetApp FAS 6200 was connected to HP-UX, AIX, Linux, VMware, and Windows, this storage is used by the OLTP solution (database and application) as well as a data warehouse application.  

How has it helped my organization?

  1. Operational load to system administrators has been reduced by utilizing the user-friendly storage.
  2. Earlier the Bill Run process (monthly bill processing for post paid telecommunication subscriber) was taking two to two and a half days in each cycle, while storage was a old model XP from HPE. After migrating to NetApp, it is has come to only six hours.
  3. The business copy solution has become faster using SnapMirror.
  4. Assured by RAID-DP, the organization started hosting their OS in NetApp rather than using local HDD of server. It improved the system performance, especially in the area of swapping/paging. Also, SAN boot ensured a higher level of redundancy in the OS. 

What is most valuable?

  1. The Snap: including the Snapshot and SnapMirror. They are good for taking a copy of production, which can be used for reporting, contingency, backup, etc.
  2. Scripting: NetApp is actually more ONTAP. It has a very good command-line interface, which is user-friendly to system administrators when implementing automation using scripting. 

What needs improvement?

The graphical interface is still heavy and slow. Needs more improvement in this area.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes. It was a bug in an older version related with NVRAM. However, they have fixed it in both the FW and ONTAP levels.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

The technical support team is really cooperative. I have experienced slow responses several times, if the ticket has only been opened in portal. On the other hand, a single phone call to them improved the case support tremendously.

Also, if the AutoSupport is well configured, then you need not to do a monitoring. You will get call and mail when any issue is completed. 

Which solution did I use previously and why did I switch?

Earlier used EVA, MSA and XP from HPE. In order to enhance our capacity, we proceeded to switch to NetApp. Interestingly, after proceeding to NetApp, we discovered more features, which we had not even thought about.

How was the initial setup?

Setup was simple and easy.

What about the implementation team?

Implemented by vendor (local partner and OEM engineer). They are really experienced.

What's my experience with pricing, setup cost, and licensing?

So far, I understand the cost is less than many other storages of same/similar performance benchmark. If you go for Replication, Vault, and NAS, please ensure that the license has been ordered at the very beginning. However, licenses can been added or modified without rebooting the system at any time.   

Which other solutions did I evaluate?

We considered the product from EMC.

What other advice do I have?

This can be used as a storage (SAN/NAS) as well as a SAN's volume controller

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Specialist at a financial services firm with 1,001-5,000 employees
Real User
Jan 21, 2018
MetroCluster provides business continuity and is a critical part of our contingency setup
Pros and Cons
  • "MetroCluster provides business continuity and is a critical part of our contingency setup."
  • "The speed is important; no more problems caused by high latency."
  • "I would like it to be an IP as our network is mainly IP-based."
  • "FC and ATTO bridges are still needed for cross datacenter replication."

What is our primary use case?

  • Using NetApp AFF 8060 in two-node MetroCluster configuration.
  • Used for NAS protocols only. 
  • CIFS and NFS provisioned through several SVMs (vFilers). 
  • Shares for normal company office files, Oracle Middleware binaries, Citrix profiles, and more.

How has it helped my organization?

Used to run an older FAS with FC drives. We were always having trouble with performance. AFF is fast, with low latency, and plenty of I/O headroom. Management is fairly easy as we know our way around NetApp from experience with the old FAS. 

What is most valuable?

The speed is important; no more problems caused by high latency. 

MetroCluster provides business continuity and is a critical part of our contingency setup. 

What needs improvement?

  • FC and ATTO bridges are still needed for cross datacenter replication. 
  • I would like it to be an IP as our network is mainly IP-based. 
  • The ATTO bridges add to the total cost of the system.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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CTO at a security firm with 1,001-5,000 employees
Real User
Dec 10, 2017
High availability and improved performance are key features
Pros and Cons
  • "High availability"
  • "Stability could be improved."

How has it helped my organization?

  • Improves performance
  • reduces CPU usage
  • Efficient use of RAM

What is most valuable?

  • Price/performance
  • High availability

What needs improvement?

Stability could be improved.

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

In the first years it was great, after that it has become worse.

What's my experience with pricing, setup cost, and licensing?

NetApp is getting too expensive.

Which other solutions did I evaluate?

HPE 3PAR.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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it_user527397 - PeerSpot reviewer
Systems Architect
Vendor
Nov 22, 2017
The systems actually started acting like real computers, not like a virtual system.

What is most valuable?

The valuable feature for us was, we started our VMware solution on a mid-tier NetApp solution. When we went to All Flash FAS our changes went form about a 5 or 10 millisecond response time to 1 millisecond. The systems actually started acting like real computers, not like a virtual system.

How has it helped my organization?

The benefits for our organization are that our customers actually noticed, and that's pretty hard to do sometimes. It was really good because they actually noticed the response times changing and that our virtualization system actually became more responsive for them.

What do I think about the stability of the solution?

Our stability has been very good. We haven't seen any down-time for five or six years probably.

What do I think about the scalability of the solution?

Scalability on NetApp is unforeseen. I'm sure we're going to buy more. I'm sure the fact that we are using clustered NetApp, we can take that stuff and move the next heads into the next cluster and then just migrate things, and nobody notices in the background. That's probably the best thing about the scalability.

How is customer service and technical support?

The technical support is really good. We don't use it that much because I have a few guys on my team that are really good with the product. But the technical support, whenever we need them, is great. We actually work with Sirius Computer Solutions, our partner. They help us figure out where we should upgrade to. They'll come in and they'll do technology things to make sure that we are going for the next solution that will help our product.

How was the initial setup?

We did the initial setup. I would say it was an eight out of 10. There were some issues but it was okay. They helped us fix it, and we figured it out. That's mostly because we just like to do it ourselves, because we want to see what we're doing and what's in our datacenter.

Which other solutions did I evaluate?

Yes, we evaluated other solutions but the NetApp solution seemed to be the best one for what we were doing, and for simplicity of moving from the current solution to the next solution.

What other advice do I have?

If a colleague was evaluating storage solutions I would tell them to buy NetApp. The decompression, the dedup, all those things that happen, are just better then everybody else's platform.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
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Updated: December 2025
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Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.