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it_user750582 - PeerSpot reviewer
System Engineering Engineer at Cleveland Clinic
Real User
The key features for us, in medical treatment, is its high availability and multiple layers of redundancy
Pros and Cons
  • "Performance is excellent. In fact, it's so fast that we're not really even taxing it all that much."
  • "​A lot of the tools that are built into the stock, ONTAP operating system, instead of having to buy the add-ons and things.​"

How has it helped my organization?

It gave us a lot more peace of mind, because before we had a SAN solution that worked - it gave us the ability to have Microsoft SQL clusters for our treatment. This adds an extra layer of protection with the high availability, the multiple layers of redundancy, having SnapMirrors so we can replicate and do snapshotting. It's just given us a lot of peace of mind.

When you've got patient-data, you've got to make sure it's there.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

What is most valuable?

Probably the biggest single thing would be the high availability options, because it's medical treatment, so it's got to be pretty much up - because we do treatment with it.

Performance is excellent. In fact, it's so fast that we're not really even taxing it all that much.

What needs improvement?

I don't know if I could come up with another feature. Of all the new hardware we bought for the new building, it's the only thing that we've yet to have any troubles with.

Maybe the reporting tools, the performance reporting tools. Performance is excellent. In fact, it's so fast that we're not really even taxing it all that much. I know they're getting better on that but I suppose that's one thing I'd improve.

What do I think about the stability of the solution?

It's been perfect. We haven't had anything wrong with it.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

Buyer's Guide
NetApp AFF
August 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I think it's excellent. We haven't scaled it up yet because it was a new system, so we haven't added to it. Actually, we did add a shelf to it, but it's awesome. You just plug things in and they go.

How are customer service and support?

Technical support has been excellent. Excellent. We've had our resident engineer who comes out all the time and assists us on things. We went to add that shelf in, he came up. We wanted to make sure we were doing things right, as in adding the disk in, and where to put it, and how to balance the system. He came right up there and helped us the better part of an afternoon, and just showed us things, and what to do.

It was great. Never a complaint.

Which solution did I use previously and why did I switch?

We were using Hewlett-Packard P2000s, and they were fine, but it was basically just a rack of disks that allowed us to do SAN solutions. They were actually pretty good, too. They didn't have the high availability features, and they couldn't do replication. They could do some snapshotting, but it was nothing like what we have now.

What happened is, it was kind of an end-of-life, they were getting real old, long in the tooth, and we needed more room. When the entire enterprise looked at vendors, they had brought on NetApp. When we looked at it, we thought, "This is great," and here we are. That's why we bought it. It just filled in. It did everything we needed it to do.

We've been extremely impressed with NetApp. I like the interface. I like all the tools they give us. The support is incredible. Our rep is awesome.

Which other solutions did I evaluate?

Hewlett-Packard, again, was one. EMC, because we do actually have some EMC stuff. And NetApp. That was basically our list. I think IBM was in there for a little while, but I think they kind of fell off. I remember hearing about it, but I didn't know anything about it. That was our short list.

What other advice do I have?

Our primary use case for the All Flash FAS is medical data storage. We use it for both block storage and file storage at the moment.

We're more than "likely" to consider NetApp for mission critical storage systems. It's already mission critical. This is cancer treatment. That's what it's doing.

Our most important criteria when selecting a vendor are support, features, and support. Can I say one twice? Because I know in healthcare, if something goes wrong, and we can't get it back up and running, patients are affected. If cancer treatments stop, it's really bad. Or somebody's mistreated? The feds come out, and it's a criminal kind of thing, so we've got to make sure that nothing goes wrong. So, I'd say support twice.

My advice to someone researching a similar product would probably be pay attention to growth, scalability. That was probably the other big thing with our P2000s. There was no way to scale. If we wanted to do something, we had to buy a whole other product. Once we ran out of room on that one thing, we had to basically look for something else. You have to do a data transfer. With the NetApps, we can just add on these racks of disks, and scale out with more controllers. I'd say that's it. Just make sure you pay attention to growth, and things like that.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750561 - PeerSpot reviewer
Storage Admin at Bay View Financial Trading
Vendor
​Speed, storage efficiency mean no complaints from customers and we don't have to buy as much space

What is most valuable?

  • Easy to manage.
  • It's quick. It's very fast.
  • We've been getting something like 27-to-1 compression, so it's been really good.

How has it helped my organization?

Because of the speed and storage efficiency, we have no complaints from the customer and we don't have to buy as much space, because we can compress it.

What needs improvement?

I know we're looking at cloud solutions, so maybe if they have something cloud-based, that might be something. It could be important soon. Right not it's not but it could change soon for us.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

We haven't had any down-time yet. So far the disks are really reliable, so I'm happy about that.

What do I think about the scalability of the solution?

We haven't had to buy any new flash for a while because of the compression. So far, being able to compress the data has been able to help us save money on buying more disks.

How are customer service and technical support?

I haven't had to use it yet. I've been able to do it myself so far.

NetApp's been responsive on other issues. So far, on the flash side, I haven't had any issues to have to call them.

Which solution did I use previously and why did I switch?

We needed something quick for our SQL DBAs, so that was the recommended path that we take, and it's been great so far.

We were using the 600 Gig drives, regular SCSI drives, and they weren't fast enough. We switched because of the complaints of how slow the disk worked prior to us moving over to the flash.

How was the initial setup?

We had a vendor help us, but it seemed like it was pretty straightforward.

What other advice do I have?

Our primary use case is for SQL databases. We use it for block storage.

We are more likely to consider NetApp for a mission-critical storage system, based on our experience, because of the speed. We have a cluster, so the high availability. Those are the two.

Most important criteria when selecting a vendor:

  • Dependability, like at 3:00 in the morning, if I need help, they're there. That's really number one for me.
  • The willingness to be able to train me so I can do it and I don't have to constantly call them.

Those are the two, my major factors.

To a colleague in another company who's researching a similar product I would say, "Go for it." If they don't want to be woken up in the middle of the night saying their backups are slow, they've got to go with the fast disks.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
NetApp AFF
August 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
it_user750672 - PeerSpot reviewer
Senior Sys Admin at a tech services company
Consultant
The scalability is excellent. We added a shelf three weeks ago and it took less than 10 minutes.

What is most valuable?

  • The speed
  • Performance
  • The storage efficiency is very good.
  • We use the SnapMirror for disaster recovery, though not for tiering.

How has it helped my organization?

By moving everything to the All Flash Array, our outage times have gone dramatically down, if not disappeared completely, for the most part.

We are more likely to consider NetApp for our mission critical storage systems based on our experiences with AFF. We are actually moving all of our production data onto our AFF system right now as it's been extremely fast and stable.

What needs improvement?

More reporting on a granular level within system command.

For how long have I used the solution?

I have personally used NetApp for 15 years now. A long time.

What do I think about the stability of the solution?

It's extremely stable. We've never had an issue with it, even through multiple OS upgrades.

What do I think about the scalability of the solution?

It's excellent. We added a shelf three weeks ago and it took less than 10 minutes.

How are customer service and technical support?

We haven't used technical support yet.

However, I would recommend if someone is researching NetApp and similar solutions that they take a look at the support offered by other companies and look at what Netapp offers as well.

Which solution did I use previously and why did I switch?

Our existing solutions, which were Netapp, were basically just overrun.

How was the initial setup?

I was involved in the initial setup and it was straightforward.

Which other solutions did I evaluate?

We looked at not only Netapp, but we looked at EMC which was the big one. Then we started looking at some cloud providers, but we actually moved away from that.

We had a very high impression of NetApp as a vendor of high-performance sound storage before purchasing AFF, and an extremely high impression of them afterwards.

What other advice do I have?

The primary use case for our All Flash system is VMware. It's NFS-based, therefore it's NAS-based.

Most important criteria when selecting a vendor:

Typically, with vendor selection, it's going to be more about the support after. Most of the features across the vendors that I've talked to are pretty much on par with everybody else.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750534 - PeerSpot reviewer
Data Analyst at a manufacturing company with 10,001+ employees
Real User
Gives us the performance and flexibility we need; Snapshots are really impressive
Pros and Cons
  • "Performance. Mostly with our default settings it's good. All of the factory settings are fine. We don't have to tune it."
  • "When you look at the competitors, they have some features available, for example on the deduplication side.​"

How has it helped my organization?

One thing we see is the kind of flexibility NetApp is giving, taking the Snapshot and other features; wherever we want to keep it, we can keep it. Those things, are really impressive. We don't have to look into that traditional backup model like a tape backup model or protecting your data.

What is most valuable?

Performance. Mostly with our default settings it's good. All of the factory settings are fine. We don't have to tune it.

What needs improvement?

In the future, a few things.Performance. Mostly with our default settings it's good. All of the factory settings are fine. We don't have to tune it. We want to see that in NetApp. It's very important from the operational perspective.

What do I think about the stability of the solution?

It's really good. We would say 99.99% up-time, we are seeing that with the NetApp product. It's really good.

What do I think about the scalability of the solution?

On a scale from one to five, I would say four.

How are customer service and technical support?

It's really good. We're getting the right response, so everything worked.

Right now, in current scenarios, we don't get many issues with the NetApp products. We mainly use them for the upgrade.

And so far we are getting good response in case the case of a disk failure or some cluster issues, then NetApp support is there, really.

Which solution did I use previously and why did I switch?

We have a kind of recycle policy, and the end of warranty. We look at every purchase in the last three years, book value. We'll use that analysis as our first indicator.

The second one, the demand from our customers, our internal customers. What kind of application they are going to use, what kind of power they will need. We'll check with NetApp, our account team, whether there are any new solutions available from NetApp, or we can use the existing one. Mainly the NetApp account team will help us on this.

How was the initial setup?

I'm only involved in upgrades. They're pretty simple, and their documentation is very clear, and it's all really nice.

What other advice do I have?

Our primary use case for All Flash is just as an alternate solution of storage. We are just exploring how it fits us. We use it for file storage right now but we have a plan for block storage also.

We are more likely to consider NetApp for mission-critical storage based on our experience with AFF. We are in the very initial stages of the AFF storage. It's very good. We are seeing good performance with it. But still, we need to see, with our mission-critical applications, with NetApp... Because right now we are just using the file storage, and we did not put any mission-critical applications.

Our company has certain policies a vendor has to meet; first they must meet our company basic criteria to be a vendor. For example, a vendor has to be in the market for more than this many years. Then, we look at other areas like how good they are in the market and how stable their products are.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user527238 - PeerSpot reviewer
Sr. SAN Engineer at a religious institution with 1,001-5,000 employees
Vendor
Very easy to add nodes as needed and move data around within the cluster to balance the workload

What is most valuable?

  • Data availability
  • Speed

Being able to keep the system up - five nines are better - so I have that system online and have that data available to our customers. And the new flash stuff is really fast.

How has it helped my organization?

The ability to manage very easily, and the replication between sites for backups is also very easy to use. And it stays up.

What needs improvement?

I'm just keeping a really close eye on where NVMe goes and how that's going to affect the next lifecycle of disk and connectivity to the server. So that's what I'm watching for.

One thing they could improve right now is support. Other than that I've been pretty happy.

What do I think about the stability of the solution?

Stability for us has been good. We've had a few bumps, a few bugs, but it's based on the new hardware platform.

What do I think about the scalability of the solution?

Scalability is great. In the cluster, being able to add nodes as needed, and to be able to move data around within the cluster to balance the workload on the nodes is just crazy easy.

How are customer service and technical support?

We use technical support a lot. It's doing better. It's got some hurdles to overcome but they're certainly doing better. I can see them making progress towards what they need to be, but it's a little hard to get through level one.

When we get through level one and get to the back-end guys, we definitely have the right guys.

Which solution did I use previously and why did I switch?

It was lifecycle for us. Equipment had aged out so it was time to replace.

How was the initial setup?

Since we already had it running on a fast system, we just added them to the cluster and moved the data, without the customers even knowing. Just seamless.

What other advice do I have?

We use it for Oracle databases and for our virtual environment, and use it for file storage, not block storage.

Our impression of NetApp as a vendor of high performance SAN storage before we purchased it was that we could use them for general purpose storage, didn't really think of them as high-performance, but they're definitely there now. We are likely to consider them for our mission critical storage because we've been running on them now for eight years and they've been running our critical applications, so they've proven it to us.

The most important criteria when selecting a vendor include that they've got to have a pretty good track record. We don't do business with very small companies because we're a pretty big enterprise, fast customer; so they've got to be up in the reviews. We use reviews to tell us all of those quadrants and where they sit, and then we typically do an evaluation and an RFP among the big players in those fields, and then select a choice.

For a colleague who is considering a similar solution, I would tell them to definitely consider what NetApp is doing and how easy it is to use and migrate data.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750609 - PeerSpot reviewer
Senior Information Systems Engineer at Varian Medical Systems
Real User
The compression, dedupe, and speed are the most valuable features

What is most valuable?

  • The compression
  • Dedupe
  • The speed

With the ONTAP, the flexibility is also a nice feature.

How has it helped my organization?

We've had quite a positive response since we've moved to the AFF for our VCD and our VDI environments. The feedback from the end users and the virtualization team that manages it has been very positive.

We have a fairly large vCloud, vCloud Director (VCD) environment, which we use for our AFF systems, that and VDI. We use it all for file storage.

What do I think about the stability of the solution?

It is solid.

What do I think about the scalability of the solution?

It scales out very well. We have not had any issues trying to move anything around or when it comes to expansion. We haven't had to expand the AFF yet, but other ONTAP systems are very easy to expand.

How are customer service and technical support?

They're very professional. They usually find the issues, within the first couple of calls. The software support for all the SNAPManager products, sometimes the support is a little iffy on that, but the hardware support and the ONTAP support have always been pretty solid.

We had some issues with SNAPManager for Exchange around Snapshots not getting deleted, and it's been an ongoing problem for us. We haven't really come up with a solution yet. That's still been a problem. It's gone around the block a few times in support. In support you get a new guy, they start over with a case, that's been the frustration.

Which solution did I use previously and why did I switch?

It was all disk space, it was on a FAS system, it wasn't AFF. We switched because of growth. The amount of IO that we needed from our existing system just couldn't handle it.

I felt that NetApp was a little late to the game, but I guess that made them a little bit more mature when they got there. However, I've always been a fan of NetApp, an advocate.

How was the initial setup?

I was involved in the initial setup and it was very straightforward.

Which other solutions did I evaluate?

We looked at Pure. We looked at some of the Nutanix stuff, but it just wasn't what we needed.

What other advice do I have?

I have been an advocate of NetApp for a long time. It's a good company, has good equipment, and good support. I am more like to consider NetApp for mission critical storage systems based on my experiences with AFF.

Our current AFF is not part of a cluster of NetApp FAS systems, we have other systems that are multi-node clusters.

Definitely, heavily look at NetApp and its AFF solution. It's a rock solid platform. That's my recommendation.

Most important criteria when selecting a vendor: stability and longevity. That's why I'm looking at some of the other Flash providers out there. They haven't been around long enough really for us to know that they're going to be there when we need them. NetApp has been a pretty solid vendor for us.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750705 - PeerSpot reviewer
Systems Engineer at George Fox University
Vendor
Usability and consistency, we've never had an outage and backups are 90% faster

What is most valuable?

Usability, in general. Currently, just basic functionality and consistency is all we really aim for.

How has it helped my organization?

Potentially. Hopefully just the consistency and integrity. That's our main goal as a small shop, compared to some.

Hopefully, you never have to actually use those backups but those backups are probably completing 90% faster. If we had roll back to a backup, then we're going to have more consistency. That's the main thing - that I hope I don't have to use - that would be there for its benefit.

What needs improvement?

Lower the price. I would say being forced as a small shop wanting to go to All-Flash and being forced to buy all of the licenses that we don't use and we don't need, that was a bummer, and that was a stretch as far as convincing management. That's probably the only thing I can think of off the top of my head.

For how long have I used the solution?

I've been in charge of NetApp for three years.

What do I think about the stability of the solution?

I've never had a problem. We've never had an outage. All the upgrades have gone well. There have been a couple of hiccups getting to the point where you can upgrade, as far as configuration changes, but nothing that caused any outages, or data loss, or anything like that.

What do I think about the scalability of the solution?

We'll see. We're only running about 27 terabytes in production right now. We're keeping everything else on our secondary FAS in our DR location. So we think it would scale well. But we'll see. We'll cross that bridge when we come to it.

How are customer service and technical support?

We haven't used it for a while, and then only a little bit. Just conversing about upgrades and making sure we're set to go to various versions.

They've been very knowledgeable. I haven't really had any problems with them. We haven't had anything critical where I needed an immediate response. So I also haven't worried that much about it.

Which solution did I use previously and why did I switch?

We didn't need invest in a new solution but our support was up on our system. So we had to upgrade. We had a 15K SAS disk before that was sufficient but it was going end-of-support at the end of this year or the end of next year, so it was a good time to upgrade.

We chose NetApp because we put a lot of money into the training already. I'm very comfortable with it. I like it. It's pretty industry standard. It's very a valuable skill. So I'd rather not go to some smaller start-up vendor and then, if I ever do look for a new job, I can say, "Yeah, I'm very experienced with NetApp," not whatever other company. And HPE was horrible four or five years ago.

Which other solutions did I evaluate?

I'm coming from a HP MSA and they were just horrible. Very unfriendly. Disks failing every week. Every month.

We had a NetApp FAS8020 before and I thought it was great. We went from HPE to NetApp and there's no comparison. We looked at a couple of other vendors but they weren't as robust so we stayed with NetApp.

We looked at a company called Datrium. They were not robust enough to fit all of our needs. I looked at Nimble Storage. I don't remember what the other company was. I didn't actually talk to them, but I looked at their product. Everything's basically the same price and so why not just stick with NetApp.

What other advice do I have?

We use it as our production stack, VMware, Oracle, and file shares for the most part, and use it for both block and file storage.

We are more likely to consider NetApp for mission critical storage systems, based on our experience, because we didn't have a disk fail in six years with our first FAS. That's hard to beat that. I hear different stories on that, but that's our experience. So I'm pretty happy.

Everything runs well. The main thing that we've noticed is Oracle including backups at night, and queries and the like. Other than that, the database guys were the only ones that complained anyway. So they're happy now and that's my only job, really.

Most important criteria when selecting a vendor:

  • Primary is data integrity (not losing my data).
  • Secondary would be uptime. With NetApp we haven't had any down-time.

In terms of advice to someone who's looking for this kind of solution I would say do your research. You can't go wrong with NetApp. But make sure you're getting the right product for what you use or what you need it for. With the right use case.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750723 - PeerSpot reviewer
It Manager at HSBC
Real User
Enabled us to reduce physical rackspace on one project by 70-80% while providing performance and reliability

What is most valuable?

  • Performance
  • Reliability
  • Scalability

They're important because it's critical user data. As a global bank we need to make sure that users' data is accessible at all times; that there's no outage window or things like that. Performance is key.

How has it helped my organization?

The consolidation, the physical rackspace. For example, we've got a project ongoing at the moment in consolidating our footprint from 20 rackspaces down into two. I think we've got a 70-80% footprint reduction in going from old FAS controllers to AFF.

What needs improvement?

There's not really anything that's standing out at the moment.

Perhaps the node count on a block basis, even though we don't really use it that much for block, but that would be one.

The only other thing from our point of view would be, on the storage efficiency side, the compaction storage efficiency - there's no way of seeing that on a volume level, you can only see that on an aggregate level.

For how long have I used the solution?

We've had All Flash installed now for coming up to two years. I think it was February, 2016 that we put in the first All Flash array.

What do I think about the stability of the solution?

The All Flash is very good. So far it seems more reliable, there's not been any issues with it.

What do I think about the scalability of the solution?

Good. We've not really had much scalability, so far, to grow that much on the AFF, but what we have had to do has been good.

How are customer service and technical support?

Very good. As an enterprise, trust me we've got quite a lot of the account team that were involved with this, so quite a lot of NetApp staff helped us out in the build, the design, the configuration, the maintenance, etc.

Which solution did I use previously and why did I switch?

We were using NetApp. We were using FAS NetApp, and it was just the new system, the new growth that we needed.

How was the initial setup?

Straightforward. No different to any old system that we've put in before, so an AFF is no different to a FAS.

Which other solutions did I evaluate?

Dell EMC, NetApp, IBM.

NetApp are our chosen vendor for IP storage.

What other advice do I have?

The primary use case for our All Flash FAS is user data: Windows user file data, application data, NAS IP data. We use file storage.

We've just got a great partnership with NetApp. We've got NetApp installed in over 52 different countries. I think our hardware install base is over 600 systems globally. We've got a very good relationship.

We are more likely to consider NetApp for mission critical storage because of the reliability that we get with them, the support that we have with them, the infrastructure that they have available.

The most important criteria when selecting a vendor are

  • Manageability
  • The customer base that they have
  • What enterprise accounts have they got
  • Cost is the main thing

By manageability I mean how easy is it to manage the infrastructure. You don't want to manage a complex infrastructure and have multiple use cases, of having issues which are hard to manage. Having a single vendor and being able to manage it through a single support center makes it much easier.

My advice to a colleauge considering a similar solution would be: Depending on the work load that you've got, that you require your systems for, if you're looking for high performance NAS then you'd look at NetApp. But you've definitely got to be able to manage the estate that you've got, so depending on the size of the infrastructure that you have would determine the solution that you choose.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.