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Executive director IT Systems at MemorialCare Health System
Real User
Highly stable, it gives us the speed and reliability we need

What is our primary use case?

We use it for electronic medical record storage.

How has it helped my organization?

Because we use the production environment and copy down to test environments, we've taken it from days to hours.

What is most valuable?

  • Speed
  • Reliability

What needs improvement?

The next solution needs to simplify the day-to-day operations.

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NetApp AFF
May 2025
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For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is excellent. It's highly stable. We've just never really had a failure since we put it in. It's been two years.

What do I think about the scalability of the solution?

There have been no issues of scalability, for our use.

How are customer service and support?

Technical support has been very good. We use scripting called WFA, and we've had a little bit of an issue with that, going from the first generation to the second generation. But the actual hardware, product, and support itself have been excellent.

Which solution did I use previously and why did I switch?

We were moving to a new data center, so we needed it.

How was the initial setup?

The initial setup was complex. The fact that it has to interact with both IBMs - AIX - and with the Epic application, means there are three vendors in the mix.

What about the implementation team?

We used an integrator, Sirius. Our experience with them was excellent. Sirius already knew the environment it was coming from, the reseller was an IBM flash storage environment. They brought it over to a NetApp flash environment.

Which other solutions did I evaluate?

There were really only two on the shortlist: IBM and NetApp. We chose NetApp because we had an opportunity to make all of our environment NetApp.

What other advice do I have?

I definitely recommend it. It's very complex to set up. Everything is. Even though it's complex, NetApp, out of the other two options, would probably be the least complex.

I would rate it a nine out of ten. We haven't had any failures in the production environment. The only issue, as I said, is that we've had some trouble with the scripting. Otherwise, we'd give it a ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
StorageEd685 - PeerSpot reviewer
Storage Engineer at a healthcare company with 1,001-5,000 employees
Real User
Helped reduce our latency and increase our job flow

What is our primary use case?

We use it in the healthcare industry.

How has it helped my organization?

It's helped with latency. It has improved our job flows.

What is most valuable?

It's fast and reliable.

What needs improvement?

I would like to see more functionality with the external software, SnapCenter. There should also be more integration with the flash side of things. But overall, it's been pretty good.

What do I think about the stability of the solution?

My impression of the stability is that it's good. 

What do I think about the scalability of the solution?

It's pretty scalable. When you add more to the environment it helps things, overall.

How are customer service and technical support?

Technical support has been really good. NetApp support has been really helpful. We have a SAM that we use as well, and he helps us with issues that come up, bugs, etc.

Which solution did I use previously and why did I switch?

We were pushing what we had too far on performance. It wasn't so good, so that's when we looked at All Flash.

How was the initial setup?

It was really straightforward, for the most part. We were used to working with FAS already and this is just adding All Flash and SSD to the mix. It's a lot of the same standards we had already.

What about the implementation team?

For the installation and configuration, we've done the recent ones directly through NetApp. Our experience with them has been positive.

What was our ROI?

We'll have the solid-state drives around longer so we won't be turning over controllers or disk as fast.

Which other solutions did I evaluate?

Our shortlist was really just NetApp, in our situation. We're pretty much all NetApp. We didn't evaluate anything else for this particular project.

What other advice do I have?

I would recommend NetApp.

I rate it at nine out of ten, and close to a ten. We've been pretty happy with the All Flash.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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NetApp AFF
May 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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SeniorIn28f7 - PeerSpot reviewer
Senior in technology and engineer at a marketing services firm
Real User
Ease of use, stablility, and excellent support have been the prime benefits for us

What is our primary use case?

We use it for data storage.

How has it helped my organization?

We have more storage capacity. Managing it is easier and it's available anytime we want it.

What is most valuable?

  • Ease of use
  • Availability

What needs improvement?

Everybody's moving to the cloud. We, as a financial company, are moving to it as well. We need to find out what about the security of the information that we have on it. That's the main thing that they need to talk be talking about. How secure is that information?

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is extremely good. It's very stable. We've been running it for about four years now. We haven't had any hiccup with it so far. Okay, there have been a few here and there, but they have been easy to resolve with the engineers that we have.

What do I think about the scalability of the solution?

The reason we have it is that it's very scalable.

How are customer service and technical support?

Technical support is excellent. We have an excellent team with NetApp. They help us and they are available anytime that we need them.

Which solution did I use previously and why did I switch?

We knew we needed to invest in a new solution because everybody is moving forward. We don't want to stand still.

How was the initial setup?

The initial setup was straightforward. They had all the codes with them, they just implemented them on the system and, next thing we knew, it was up and running.

What about the implementation team?

We used a consultant for the deployment. Our experience with them was extremely good. They knew what they were talking about, they made it easy, and didn't take a long time.

What was our ROI?

The amount of data that's stored is increasing day by day. We are a financial company so we have new customers every day and we need to keep their information safe and secure. It definitely has that return on investment in that we didn't have to invest in something else, outside of what we have now.

Which other solutions did I evaluate?

There was one other option we looked at but it didn't have the scalability. It also didn't have the support that we needed. The experience that we have with NetApp support is excellent.

What other advice do I have?

I would definitely encourage colleagues to go ahead with it. I have had a great experience with it. I would definitely encourage them that this is the way to go.

I rate this product at ten out of ten. It's easy. Once you know your way around it, there is nothing to it. You can do it in a flash.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DataDeli1702 - PeerSpot reviewer
Data Delivery at a financial services firm with 1,001-5,000 employees
Real User
The Initial Setup Is Easy And Straightforward; There Is No Complexity.
Pros and Cons
  • "It's pretty scalable. It can scale up to 24 nodes."
  • "It is stable. In my three years working with the storage, I haven't seen any issues with our NetApp product."
  • "The product should be more competitive and come up with additional features. They should keep the client always in mind and as the top priority. This would be the best way to compete with other solutions."

What is our primary use case?

We are it for CIFS, NFS, and NAS. We are also using it for the cloud environment.

How has it helped my organization?

They have come up with top of the line inline deduplication. They are delivering compression and aggregate compaction, as well. Everything is improving with their new features coming out on a day-to-day basis.

What is most valuable?

  • Inline deduplication
  • Compaction
  • I've seen them compress it a lot, which provides efficiency.

These features are missing from other products in market.

What needs improvement?

The product should be more competitive and come up with additional features. They should keep the client always in mind and as the top priority. This would be the best way to compete with other solutions.

What do I think about the stability of the solution?

It is stable. In my three years working with the storage, I haven't seen any issues with our NetApp product.

What do I think about the scalability of the solution?

We started with a cluster of two nodes, then we reached a six node cluster. We have scaled this up, as needed, whenever we saw a requirement coming up from the client. 

It's pretty scalable. It can scale up to 24 nodes.

How is customer service and technical support?

From a technical perspective, the technical support is good.

How was the initial setup?

The initial setup is easy and straightforward; there is no complexity.

What about the implementation team?

We used our vendor partner for the installation. We do have multiple vendors with whom we deal with for the procurement of NetApp devises. So, we call with them to come and do the deployment for us, as per our company standards. Our experience with these vendors is good.

What other advice do I have?

I would recommend NetApp. It is a good product to use. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DataCentee24 - PeerSpot reviewer
Data Center Engineer at a non-profit
Real User
Significantly increased our capacity and decreased our footprint
Pros and Cons
  • "The most valuable features are the IO performance that we get, the cluster part, and the increased workload and performance with the SSDs."
  • "It's a little behind on security. It's starting to get into multi-factor authentication, they just started to introduce it but not for all products."

What is our primary use case?

We use it for typical data center workloads: Exchange, file shares, and SQL.

How has it helped my organization?

We have a big problem in our organization where I can't get the application engineers to give me performance requirements. Now, with the SSDs, I don't need to worry about that anymore. All of our applications are high. Our test applications perform at a higher level now.

It has improved performance of our enterprise applications, data analytics, and VMs because we have a higher IO from the disk now. We run a lot of write-intensive VMs. For sure the solution helps out.

Our total cost of ownership has decreased because of the nature of the SSDs, their mean time to failure is much higher. They don't fail as often and that's going to reduce it. And because we upgraded to the All Flash and the bigger SSD, we reduced our footprint. I increased my capacity 500 percent and reduced my footprint in the data center by 95 percent.

What is most valuable?

The most valuable features are

  • the IO performance that we get
  • the cluster part 
  • the increased workload and performance with the SSDs.

And the CLI portion of ONTAP, in general, is much easier to use.

What needs improvement?

It's a little behind on security. It's starting to get into multi-factor authentication, they just started to introduce it but not for all products. In my area, we are really big on security, using smart-card authentication. Multi-factor authentication is a big thing for us, being on the federal government side of things. We need all the products to have the ability to do smart-card authentication. That's the biggest one. That's the drawback of this solution. But otherwise, it's getting there. It's starting to catch up.

What do I think about the stability of the solution?

It has been very stable so far. It's about a year old, we haven't been using it for long, but so far it has stood up very well.

What do I think about the scalability of the solution?

We haven't needed to scale it yet. We probably won't. But obviously, because we are in a multi-node cluster environment, with the switches we can scale out very easily if we need to.

How are customer service and technical support?

I mostly interact with my sales engineer who is very sharp. The few times that I've had to interact with technical support, it has been very good.

Which solution did I use previously and why did I switch?

The gear we were on was about ten years old. We always buy behind the technology curve. I noticed that spinning disk was going away and that the industry moving towards SSDs, so I wanted us to try to get ahead of the curve a little bit, to give us some more horsepower to do some more initiatives that we want to get done in the future.

How was the initial setup?

It was very straightforward. There are setup tools so if you're not very familiar with NetApp, they walk you through the process step by step: How to configure all the interfaces and the SVMs, etc. I'm more experienced with the command lines, so I deployed it that way. But it's very receptive to PowerShell scripting, so it's easy to use.

What about the implementation team?

We used an integrator, reseller, and consultant for the deployment. Resellers are resellers. I don't have a good or bad opinion of them. As for the integrators we had, I'd rather do it myself quite honestly. But it was okay.

Which other solutions did I evaluate?

Because we're federal government, we really can't choose. We've had NetApp for years. I did evaluate a lot of other products. Honestly, at the end of the day, storage is storage and disks are disks; it's all the bells and whistles on the front. Other solutions could probably have accomplished the same task. Ultimately, it comes down to dollars and cents, but I'm not really involved in that side of it. I'm sure they chose NetApp because of the cost.

What other advice do I have?

Know your workload, know your customer. Know what your requirements are, know what your future requirements are. Determine what's important to you. Think about the administrators, if you're not the administrator; I'm not, I just engineer it. Think about them and how they will use it. Think about the future, where you think your business will grow.

When it comes to setting up and provisioning applications using the product, it depends on what you're doing. But I I can have an Exchange server up and running in about 30 minutes.

At the moment the solution is not having any effect on IT's ability to support new business initiatives. I got it to support things like ADI and solutions like that. So hopefully, going forward, it will play a role in that. We have not connected the solution to public clouds. We do plan to in the future.

I rate the solution an eight out of ten because there's room to improve. There's always room to grow. The security side of it: They have a large government customer base but it seems like they really don't pay attention to that side of things. There are a lot of security things, a lot of customers can't send their stuff offsite, and I'm one of them. So coming up with better ways to satisfy that part would be great.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SeniorEn1c49 - PeerSpot reviewer
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
Data efficiency is the most valuable feature because of the dedupe and compression
Pros and Cons
  • "Data efficiency is the most valuable feature because of the dedupe and compression."
  • "I would like to see aggregate level encryption in the next release. This is critical."

What is our primary use case?

We are mostly using it for NAS, CIFS, and NFS protocols.

How has it helped my organization?

Logical data might be very high, but the physical data, because of efficiency features (such as, dedupe, compression, etc.), has been greatly reduce data. Therefore, we are getting 10 to 20 times the efficiency on this product.

What is most valuable?

Data efficiency is the most valuable feature of NetApp.

What needs improvement?

I would like to see aggregate level encryption in the next release. This is critical.

Disk level encryption is already in the solution, but it is very costly. Its pricing should come down.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. On the NFS side, we have around 24 nodes, so that is pretty scalable. Also, the scale up is very high.

How are customer service and technical support?

Technical support is always great from NetApp. It is the best.

Which solution did I use previously and why did I switch?

We were not previously using another solution.

How was the initial setup?

The initial setup is very easy.

What was our ROI?

We have seen ROI from the product.

Which other solutions did I evaluate?

We were looking at NetApp and Dell EMC. However, NetApp is know for their NFS solution.

What other advice do I have?

This is the best solution in the market.

NetApp is a good company. I use to work there.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SeniorStd2e6 - PeerSpot reviewer
Senior storage engineer at a government with 10,001+ employees
Real User
High performance and aggregate level dedupe are key for us, but ONTAP has not been stable
Pros and Cons
  • "The most valuable features are high performance and encryption. It also provides aggregate level dedupe."
  • "The system is pretty stable but most of the ONTAP versions are not really stable. There have been multiple bugs in different ONTAP versions."

What is our primary use case?

We use it for our VWware environment. We run virtual machines and our plan is to migrate all of them to the All Flash platform.

How has it helped my organization?

The improvement for us has been space savings on the All Flash FAS platform. The data space savings are almost three times better than the what we have right now, a two-to-one ratio.

Regarding the user experience, it's pretty fast. For applications where they require a high throughput, this platform is pretty solid. It also helps improve the performance of enterprise applications, data analytics, and VMs because it's pretty fast. We are on a different level of tiered platform, where the All Flash is completely hybrid, SSD aggregate, so it tripled the performance for the customer.

What is most valuable?

The most valuable features are high performance and encryption. It also provides aggregate level dedupe.

What do I think about the stability of the solution?

The system is pretty stable but most of the ONTAP versions are not really stable. There have been multiple bugs in different ONTAP versions. The hardware is really stable but we see some glitches here and there with the software. That's how the system works.

Right now, we are on a pretty stable version: 9.3.8.

What do I think about the scalability of the solution?

We have not had to scale it. We have a two-node cluster.

How are customer service and technical support?

Technical support has been pretty good. We have had to involve them two or three times per month.

Which solution did I use previously and why did I switch?

Our old solution was working fine but the system was going out of support so we needed to do a refresh.

How was the initial setup?

It is straightforward. The whole cluster configuration is pretty straightforward. Just bring up the node and add to the existing clusters. We didn't see any difficulties.

It takes us one day to set up and provision enterprise applications using this product. Migration takes a lot of time but provisioning is setting up the cluster and that takes one day.

What about the implementation team?

We used NetApp Professional Services and they were pretty good.

Which other solutions did I evaluate?

Because we are government, it is an open contract. People have to bid on government projects. We don't have a say in the options.

What other advice do I have?

I would say this is a good solution but talk to the NetApp guys and see how it really fits in your environment.

We do not connect it to public clouds at the moment. We have plans to do so in the future, depending on the use cases.

I rate the product at seven out of ten. Their system is pretty good but we are still facing a few issues, mainly on the software side where there is an SVMDR. We had it in the previous configuration. We did an ONTAP upgrade but had some issues replicating the whole configuration. There are a few other glitches here and there. Other than that I would say it's pretty stable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SystemsE2a93 - PeerSpot reviewer
Systems Engineer Manager at a hospitality company with 10,001+ employees
Real User
It has sped up our IOPS and made it a lot easier for users
Pros and Cons
  • "We have SQL clusters across the United States. It has sped up our IOPS and made it a lot easier for users."
  • "I would like them to roll in global monitoring instead of having to buy another product for it."
  • "The initial setup was a little complex, because we weren't very knowledgeable in the NetApp at the time. We were using a third-party, and they didn't have a lot of technical individuals, so it took a while to get it out."

What is our primary use case?

We do storage across the United States.

How has it helped my organization?

We have SQL clusters across the United States. It has sped up our IOPS and made it a lot easier for users.

What is most valuable?

  • Uptime
  • Ease of use

What needs improvement?

I would like them to roll in global monitoring instead of having to buy another product for it. If it was built into the solution, that would be awesome.

What do I think about the stability of the solution?

We haven't had any issues, so far.

What do I think about the scalability of the solution?

We are scaling up to the new solution. We haven't had a lot of scalability yet. We are looking forward to what it can do.

How are customer service and technical support?

Our technical support experience hasn't been very good. However, we are hoping with our new contract that it will be a lot better.

Which solution did I use previously and why did I switch?

We were using HPE EVAs, which are very clunky and old, so we moved over to NetApp.

We were just bought out by another company who has been using Dell EMC. They're not happy with that solution, so we brought them into NetApp.

How was the initial setup?

The initial setup was a little complex, because we weren't very knowledgeable in the NetApp at the time. We were using a third-party, and they didn't have a lot of technical individuals, so it took a while to get it out.

What about the implementation team?

We used a reseller, EVOLTECH. It has been okay so far. There are not a lot of technical individuals with their group.

What was our ROI?

From an application standpoint, we have seen a lot of return investment on the speeds and responsiveness of the actual storage.

Which other solutions did I evaluate?

NetApp and Pure Storage were on our final shortlist. NetApp just came in with a better price point that my VPs and CIO couldn't refuse.

What other advice do I have?

Do your research. There are a lot of different storage vendors who have a lot things which are good. Pick the one that you feel is best for you.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.