We use NetApp AFF to support our VMware environment.
Storage Administrator at a energy/utilities company with 1,001-5,000 employees
Easy to use, good performance, and we like the all-in-one package license
Pros and Cons
- "The most valuable feature is the ease of management."
- "Technical support could use some improvement."
What is our primary use case?
How has it helped my organization?
We have been happy with the performance and it has not given us any issues.
I like the simplicity of data protection and data management. We use snapshots for our FAS recovery, and we use SnapVault for our backups.
NetApp definitely simplifies our IT operations by unifying services. We only use this solution on-premises, but with NAS, we don't need Microsoft Windows to create a share. It's all on our NetApp platform. I like it because we do not have to switch.
I wouldn't say that we have reallocated resources that were previously dedicated to storage operations, although it does give us time to do other things.
We have used NetApp to move large amounts of data between data centers. It has made it easier for us, and RPOs are shorter because of it.
With respect to the response time for applications, I can definitely say that it has improved, although we have not done any benchmarking. I perceive the improvement through monitoring the applications.
This solution is pretty expensive, so I'm not sure whether it has reduced our data center costs.
NetApp has helped eliminate storage as a limiting factor in our business. My customers are happier because they have no issues with performance or accessing their data.
What is most valuable?
The most valuable feature is the ease of management. You just set it and you don't have to worry about it.
What needs improvement?
During a maintenance cycle, there are outages for NAS. There is a small timeout when there is a failover from one node to another, and some applications are sensitive to that.
We are in the process of swapping our main controller, and there is no easy way to migrate the data without doing a volume move. I would like a better way to swap hardware.
Technical support could use some improvement.
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NetApp AFF
May 2025

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What do I think about the stability of the solution?
Stability is very good, although we do have some NAS outages during maintenance.
What do I think about the scalability of the solution?
Overall, I like the scalability. It can do NAS, CIFS, and fiber channel all in one box and it's easy to manage.
How are customer service and support?
I would say that the technical support is hit or miss. Sometimes you get somebody good, but other times, you have to just escalate a couple of times to get the right person.
Which solution did I use previously and why did I switch?
Our previous solution was spinning disk, and our application demands more in terms of storage and performance. NetApp AFF just seemed like the natural route because we didn't want to get left behind.
What's my experience with pricing, setup cost, and licensing?
One of the reasons we like this solution is that all of the features are included with the one license. For example, we can use NFS, CIFS, SnapMirror, SnapRestore, etc. It's all included in the package and we don't have to pick and choose.
We purchased the license for a five-year term.
Which other solutions did I evaluate?
We evaluated other options, including solutions by EMC, before choosing NetApp. The reason for our choice is that we already had NetApp in our environment, and the price-point is also a little better than the competing products.
What other advice do I have?
My advice to anybody who is researching this type of solution is to test and compare all of the products. Overall, I think that AFF is a solid store system and it's very easy to use.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Manager at Universo Online
The dedupe gives us more IOPS for better performance
Pros and Cons
- "We reduced our floor space by reducing 44 racks units to four rack units. It has helped us with our data center economies of scale. It reduces our support costs too, which is great."
What is our primary use case?
Our primary use case is that we have two areas with AFF storage
How has it helped my organization?
We reduced our floor space by reducing 44 racks units to four rack units. It has helped us with our data center economies of scale. It reduces our support costs too, which is great.
What is most valuable?
It has a really useful, friendly console.
The dedupe gives us more IOPS for more reliance equipment and better performance.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
It is really stable and trustworthy. The equipment is reliable. It doesn't break, so I can sleep at night. We don't have to worry that there is a problem with our equipment every week.
How are customer service and technical support?
We haven't had any problems with the equipment. In two years, we have needed support twice.
What's my experience with pricing, setup cost, and licensing?
We don't like the cost. We would like to buy more.
What other advice do I have?
I would rate the product a 10 out of 10. It is reliable and has good performance. Working with the product is a great experience.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetApp AFF
May 2025

Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Storage Team Lead at a manufacturing company with 10,001+ employees
Helps to leverage data on larger, complex file sizes
Pros and Cons
- "It's helping to leverage data. The storage is being utilized to implement larger, complex file sizes."
- "NetApp could focus even more on the configuration."
What is our primary use case?
We primarily utilize AFFs for engineering VDIs. We are utilizing it to host VDI and performance is the primary expectation from AFFs. We are satisfied with the product.
How has it helped my organization?
It's helping to leverage data. The storage is being utilized to implement larger, complex file sizes. That is how we are utilizing this product.
What is most valuable?
Speed is the most valuable feature. It is all-flash, so it is fast.
It simplifies since it is integrated with the other platforms as well. It's maintainable; it does not take too much to maintain the stuff. Creating users and sessions is easy on it.
What needs improvement?
It is a fast product, but NetApp could focus even more on the configuration.
What do I think about the stability of the solution?
Since the failure rate has been reduced, we haven't had any outages so far, or even P2s, on this solution. It has been impressive.
What do I think about the scalability of the solution?
It's a fast product. It is exactly the same as other fast products; it is scalable.
We have more than 100 users utilizing the product concurrently. Concurrence is one parameter that we looked for, and AFF is satisfying that problem.
How are customer service and technical support?
We have a premium support globally. NetApp has been promising on every front.
How was the initial setup?
There was not much complexity involved. Since this was a new setup, migrations were not in order. So, it was pretty straightforward.
What was our ROI?
We tested it out against another solution and it worked out very well. Based on that, we took the decision to expand it further.
It is working out well from a latency point of view, which is why we have opted for AFF. We are getting results.
Which other solutions did I evaluate?
Traditionally, we are limiting the number of our vendors. We still haven't ventured out to any other vendors. We have consistently been with NetApp.
Going forward, I would like to compare AFF vs Pure Storage based on all the parameters.
What other advice do I have?
I would rate it a nine (with 10 being perfect). It is pretty impressive. I am holding back one for improvement in its scope.
This is the first time that we have implemented all-flash in one of our regions.
We are not utilizing it as a tiering solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Storage Engineer at a financial services firm with 1,001-5,000 employees
Good DR with SnapMirror and our application responsiveness has improved
Pros and Cons
- "I think that the DR applications are the most valuable, including Snapshots and SnapMirror."
- "We have had trouble with restoring applications, and if there is more support for application-aware backups then that would be great."
What is our primary use case?
We primarily use NetApp AFF for file storage and VMware.
How has it helped my organization?
Coming from a financial background, we are very dependent on performance. Using an all-flash solution, we have a performance guarantee that our applications are going to run fine, no matter how many IOPS we do.
We use NetApp for both SAN and NAS, and this solution has simplified our operations. Specifically, we use it for SAN on VMware, and all of our NFS storage is on NAS. They are unified in that it is the same physical box for both.
This solution has not helped us to leverage data in new ways.
Thin provisioning has allowed us to add new applications without having to purchase additional storage. This is one of the reasons that we purchased NetApp AFF. We almost always run it at seventy percent utilized, and we only purchase new physical storage when we reach the eighty or eighty-five percent mark.
I find that we do have better application response time, although it is not something that I can benchmark.
As a storage team, we are not worried about storage as a limiting factor. When other teams point out that storage might be an issue, we tell them that we've got the right tools to say that it is not.
What is most valuable?
I think that the DR applications are the most valuable, including Snapshots and SnapMirror. They are one of the market leaders in this regard. It is a very solid platform that has been in the market for a while.
What needs improvement?
Technical support can be a little slow when it comes to escalating through levels of support.
We have had trouble with restoring applications, and if there is more support for application-aware backups then that would be great.
What do I think about the stability of the solution?
We have rarely had an issue where there was an outage. Whenever we have an issue, we can rely on NetApp support.
What do I think about the scalability of the solution?
We are running in cluster mode, which is known for its scalability. I would say that it is good.
How are customer service and technical support?
The technical support has been all right, but it takes a while to get a hold of the right person because you've got to go through the level one, level two support. But, after a while, you get the support that you need.
We do have experts within the company, so we only go to NetApp's support when we have a very serious issue that we need to work on.
Overall, it has been all right.
Which solution did I use previously and why did I switch?
We have used NetApp for a very long time. Our reason for implementing AFF was that we wanted to go for an all-flash solution. We didn't want to keep using hard disks, but we still wanted to continue using SnapMirror and Snapshots. This was the way to do it.
How was the initial setup?
The initial setup of this solution is straightforward, at least for me. I've deployed NetApp before in my previous jobs, and it was easy with my experience. That said, it is not very complex.
What about the implementation team?
We used Professional Services from one of NetApp's partners, Diversus, to assist with our deployment. Our experience with them as been good. They are one of the top NetApp partners in Sydney, Australia.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a tech services company with 51-200 employees
You can configure everything with the System Manager
Pros and Cons
- "We had some customers who were running virtualization workloads on classical spinning disks. We implemented an AFF system, and they got a huge performance boost out of it because the latency of the SSDs is simply much lower. Actually, most customers benefit from the improved latency and performance from the AFF systems."
- "We have had customers asking about S3 support for a while now. I heard that is coming in one of the next versions. So, I would like to see S3 targeted support on the FAS system."
What is our primary use case?
The primary use case is for customers who need absolute low latency and have low latency in their workloads. They need maximum performance in their virtualization and file storage environments.
How has it helped my organization?
We had some customers who were running virtualization workloads on classical spinning disks. We implemented an AFF system, and they got a huge performance boost out of it because the latency of the SSDs is simply much lower. Actually, most customers benefit from the improved latency and performance from the AFF systems.
Another important aspect of it is because we have customers who use SAN and NAS, they want only one system. This simplifies things by handling both the same way. You set up data protection, and it doesn't matter if it is SAN or NAS, you know the data is protected to a secondary system or to the cloud, wherever you want it to be.
A few customers are tiering out to their own S3 data center, not the cloud. For them, it has reduced their costs because they had an existing S3 solution. They just tier through that, then they need less space in the SSD tier.
What is most valuable?
The most valuable features are that it runs Data ONTAP, which is compatible with the whole Data Fabric, and its absolute performance.
Simplicity is a very key aspect of the system because you can configure everything with the System Manager. It does most of the complicated things behind your back, so you don't have to handle them. Since it integrates with the Data Fabric, it's very simple to set up a data protection scheme.
What needs improvement?
We have had customers asking about S3 support for a while now. I heard that is coming in one of the next versions. So, I would like to see S3 targeted support on the FAS system.
What do I think about the stability of the solution?
The stability of the AFF system is very high because it's running on ONTAP, and ONTAP is a proven operating system for about 20 years. So, it's very stable. We have thousands of systems with our customers and the AFF system inherits stability from the FAS system. We know it is stable.
What do I think about the scalability of the solution?
The scalability is great. The cluster scalability can be scaled out. The cluster can be scale out to up to 24 nodes. You can also scale them up if you add disks. So, scalability is not a problem. You can even scale it down if you need to, and we've also done this with a few customers. We can scale down the clusters later if the workload or requirements change. That is definitely one of the big plus points.
How are customer service and technical support?
The technical support works well for us. We do the first level support for all our customers, so the customers call us. If we are ever in trouble and don't know how to respond to the support call, we can open the second level case with NetApp. That works very nicely. So, the customer is in good hands with us, and we are in good hands with NetApp.
How was the initial setup?
We do the initial setup ourselves. We use the CLI, so we don't use the simplified methods because we have some special requirements most of the time.
What was our ROI?
It definitely reduces costs because it simply takes less power to run these systems. While the SSDs don't take power, they are in general very big right now. So, the running cost has decreased for a lot of our customers.
What other advice do I have?
The product is at least a nine (out of 10). I have been working with FAS systems for around 15 years. I've come to know how easy and reliable they are. They do what they are supposed to do, and they do it very well. Now, the AFF system is just the flash version, which does the same things, but faster. So, it's almost perfect.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
System Administrator at Bell Canada
Offers dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID
Pros and Cons
- "AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers."
- "Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems."
What is our primary use case?
Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.
We are using it for block level based only storage, as of today.
How has it helped my organization?
With AFF, the benefit is that we have 27 data centers across the country, we are able to standardize across all them and do storage replication. The simplicity of being able to offload cold data to StorageGRID with the tiering layers that NetApp provides, this just makes it easier for us to be able to reduce labor hours, operations, and time wasted trying to figure out moving data. The simplicity of tiering is a big bonus for us.
In terms of data protection, we have been leveraging SnapMirror with Snapshot to be able to do cloning. For the simplicity, we find it is able to do SnapMirror on a DR site in a disaster situation so we can recover and the speed to recovery is much more efficient. We find it much easier than what other vendors have done in the past. For us, to be able to do a SnapMirror a volume and restore immediately with a few comments, we find it more effective to use.
AFF has helped us in terms of performance, taking Snapshots, and being able to do cloning. We had a huge struggle with our backup system doing snapshots at the VM level. Using AFF, it has given us the flexibility to take a Snapshot more quickly.
What is most valuable?
The most valuable features are dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID. This is the biggest key point, which drove our whole move to the NetApp AFF solution.
AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers.
What needs improvement?
We are looking at Cloud Volume today. We would like to be able to have on-prem VMs that can just be pushed o the cloud, making that transition very seamless in a situation where you are low on capacity and need to push a VM to the cloud, then bring it back. Seamless transition is something that we really would enjoy.
What do I think about the stability of the solution?
Stability has so far met all our requirements. We are leveraging pretty well. We haven't really had many issues.
We struggled a bit in the beginning. But with the support of NetApp, we were able to upgrade to new firmware which helped us become more effective and stable for almost a month now. So, it's pretty good.
What do I think about the scalability of the solution?
Scalability is the most effective way that we have seen so far from NetApp to be able to add additional disks. The ability to leverage the efficiency has also given us the flexibility to integrate it as one solution. Scalability is working for us. As demand grows, NetApp has been supporting it.
How are customer service and technical support?
I would rate the support as an eight (out of 10).
Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems.
Which solution did I use previously and why did I switch?
Initially, we were working with EMC VNX devices. But as life kicks in, we were looking for a long-term solution and what our roadmap was in terms of storage aspects. We saw the true benefit in terms of cost as well as the efficiency to be able to leverage storage. We found AFF to be a better fit for our use case.
We had the Dell EMC product line for a long time in terms of portfolio and different options of gears. We looked at NetApp gears and capabilities, not just the storage component. However, the capability of being able to go beyond the storage, as a software-defined solution is something that attracted us to NetApp. It is a fit all solution for now.
In our previous storage, we were doing a lot of roadmapping and giving customers a certain amount of storage. Whether customers used or allocated it, it was sitting in there. With the AFF thin provisioning, it has given us the benefit of being able to reduce our footprint from four arrays to a single 2U array. So, we are able to leverage efficiency and virtual volumes with thin provisioning. This gives us almost three to four times more storage efficiency.
How was the initial setup?
The initial setup was pretty smooth because NetApp came onsite with their support. They gave us the option to send a technician onsite to do the whole cabling. We were part of the architecting of the whole design, in terms of how we wanted to leverage our data lift and be able to leverage how we want to take control of the data. With their support and being able to set it up through the OnCommand System, it was not a lot of clicks. The initial setup was pretty straightforward. From the expectations that we had and the simplicity of setting it up, it wasn't so complex.
So far, we only have rolled it out in one of our data center heavily. We tested it out, and it's working well. We have put a lot of production workload into it. Our next target is to roll it out across all the data centers. We are hoping to save almost 30 to 40 percent of our footprint initially. That would be a big savings for us.
What about the implementation team?
I am doing the whole migration for the solution.
What was our ROI?
AFF has given us the ability basically to reduce the amount of time that we are spending on OnCommand. What we have been able to do now is leverage in VSC, which has given us the simplicity to be able to provision data store from within the vSphere environment: provision and deprovision. Now, we can give more options to our users to provision their storage as well, there is less of a footprint for storage admins. They can now focus doing more automation rather than just doing the day-to-day work.
Which other solutions did I evaluate?
Comparing it to other vendors, there was more complexity when leveraging the features with the cost of the features available today, based on where the roadmap is. NetApp seems to fit our requirements for now.
What other advice do I have?
I would rate the product as a 10 (out of 10), but the whole package including the support would be a nine (out of 10).
Cold data tiering to cloud is something that we're looking at today. Right now, we're more focused on StorageGRID and being able to do everything on-prem. However, we are looking at Cloud Volumes to leverage for the immediate term use case and how we could leverage a quick turnaround to the market for our customers' needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees
Enables us to have have a multitude of environments without having to worry about having spaces deployed
Pros and Cons
- "Multi-protocol is the most valuable feature for us. It does everything in one system: sifts, EBES, ISCSI, and fiber channel. Other systems don't do all that."
- "The procurement process could be improved. It takes a long time for us to receive stuff. The product is good. It's not the product, it's just that it takes forever to get it. It's not our reseller's problem; it's usually held up at NetApp."
What is our primary use case?
We use this solution for NAS and SAN.
How has it helped my organization?
NetApp helped us with its ease of deployment and ease of use.
The solution's data protection and data management are also easy.
AFF has improved our response time by about 30%.
We have enough storage, especially with the enhanced deduplication and compaction. It is good to be able to have a multitude of environments without having to worry about having spaces deployed. We always have a good amount of space. We do have multi-performance, with different performance layers for slower and quicker storage.
What is most valuable?
Multi-protocol is the most valuable feature for us. It does everything in one system: CIFS, ISCSI, and fiber channel. Other systems don't do all that.
What needs improvement?
The procurement process could be improved. It takes a long time for us to receive stuff. The product is good. It's not the product, it's just that it takes forever to get it. It's not our reseller's problem; it's usually held up at NetApp.
Waiting for equipment is one of our biggest hiccups. I live in Pennsylvania and we flew out to Washington state to do an install. We were there for three days, but the product didn't show up. We left and the product came the next day. Then we had to send somebody else out. That's because things were getting held up in shipping and stuff like that. The shipping is my only beef with NetApp.
What do I think about the scalability of the solution?
It is easy to deploy and it's scalable.
How are customer service and technical support?
I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.
Which solution did I use previously and why did I switch?
We had an AFF already there. We just upgraded. In my previous company, where I was for five years, we used NetApp extensively. So I had a lot of experience and interaction with it.
How was the initial setup?
We found the setup straightforward. I've been using NetApp for a long time, though.
What about the implementation team?
Our partner is a good friend of mine. I've worked with them for a long time. They work with a lot of other companies. They're huge NetApp distributors.
What's my experience with pricing, setup cost, and licensing?
The price of the upgrading of the solution is high. I could buy a whole unit of All Flash FAS 300 with a shelf for around $285,000. Yet if I want to add one additional shelf, it'll cost me $275,000. So they want you to upgrade by replacing it. It's cheaper to buy a whole new unit than to just scale-out. The upside is they last. AFF lasts us three or four years. So that's a good investment.
I don't think it's cost-efficient for a lot of people. Their pricing structure is not competitive at this point with other companies. Support is a fortune on it. Every three years you need to do a rip and replace for an upgrade. It's not an in-place upgrade.
Which other solutions did I evaluate?
We evaluated Pure Storage and Nimble. I've used HPE 3PAR and Tintri as well. We've looked at a lot of different vendors. Most of them were better in terms of their upgrade process. Nimble and Pure have a hot upgrade process, which NetApp does not have. Although the cost of Pure is a lot more. Nimble was a good product, but they were bought by HP I think, so that will probably go away. I don't see it as much as I did before. We chose NetApp because of its speed and stability.
What other advice do I have?
I think it fits a multitude of needs. For someone who doesn't know how to provision storage, it gives you, SIPS and NAS storage. NAS storage gives you a SAN protocol so you can provision ISCSI fiber channel one, depending on what you're using it for. It's basically an all-in-one solution. It does everything for you.
I would rate this solution as nine out of ten. There have been a few times we've seen buggy releases on some of the ONTAP software upgrades. Nine is good, though. I never get a ten when we get our reviews. If you get a ten, there's no room for improvement. Nine gives you room to improve. If you give it a ten, they're not going to have any reason to improve.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Director at a legal firm
Good speed, inline deduplication, and compression and has improved the performance of our virtual machines
Pros and Cons
- "The speed, inline deduplication, and compression are really nice. It's also just easy to manage. We use Snapshot and SnapMirror offsite, which give us some good recovery options."
- "I really don't have anything to ask for in this regard, because we're not really pushing the envelope on any of our use cases. NetApp is really staying out ahead of all of our needs. I believe that there were firmware issues. I think it was just a mismatch of things that were going on. It could have possibly been something in the deployment process that wasn't done exactly right."
What is our primary use case?
We use this solution for back end storage of vSphere virtual machines over NFS.
How has it helped my organization?
This product was brought in when I started with the company, so that's hard for me to answer how it has improved my organization. I would say that it's improved the performance of our virtual machines because we weren't using Flash before this. We were only using Flash Cache. Stepping from Flash Cache with SAS drives up to an all-flash system really had a notable difference.
Thin provisioning enables us to add new applications without having to purchase additional storage. Virtually anything that we need to get started with is going to be smaller at the beginning than what the sales guys that sell our services tell us. We're about to bring in five terabytes of data. Due to the nature of our business operations that could happen over a series of months or even a year. We get that data from our clients. Thin provisioning allows us to use only the storage we need when we need it.
The solution allows the movement of large amounts of data from one data center to another, without interrupting the business. We're only doing that right now for disaster recovery purposes. With that said, it would be much more difficult to move our data at a file-level than at the block level with SnapMirror. We needed a dedicated connection to the DR location regardless, but it's probably saved our IT operations some bandwidth there.
I'm inclined to say the solution reduced our data center costs, but I don't have good modeling on that. The solution was brought in right when I started, so in regards to any cost modeling, I wasn't part of that conversation.
The solution freed us from worrying about storage as a limiting factor. In our line of business, we deal with some highly duplicative data. It has to do with what our customers send us to store and process through on their behalf. Redundant storage due to business workflows doesn't penalize us on the storage side when we get to block-level deduplication and compression. It can make a really big difference there. In some cases, some of the data we host for clients gets the same type of compression you would see in a VDI type environment. It's been really advantageous to us there.
What is most valuable?
The speed, inline deduplication, and compression are really nice. It's also just easy to manage. We use Snapshot and SnapMirror offsite, which give us some good recovery options.
The solution's data protection and management are as simple as you can hope for. On the data protection side, we have a gigabit connection to our disaster recovery center and we replicate snapshots with SnapMirror hourly. This gives us a really good way to roll things back if we need to but have everything offsite at the same time.
What needs improvement?
I really don't have anything to ask for in this regard because we're not really pushing the envelope on any of our use cases. NetApp is really staying out ahead of all of our needs.
I believe that there were firmware issues. I think it was just a mismatch of things that were going on. It could have possibly been something in the deployment process that wasn't done exactly right.
What do I think about the stability of the solution?
It's reliable. I don't have to lose sleep over something being wrong with the system. The few incidents we've had here and there have been resolved quickly, either by our channel partner or by NetApp support.
What do I think about the scalability of the solution?
As for scalability, we've added shelves in with very little effort. We're probably not what NetApp wants to see, but we've been purchasing some large six-terabyte SATA drives to expand out colder storage and just get those racked and plugged in. It's very easy to take it up and scale. We are looking very slowly at moving towards the cloud and the NetApp approach to cloud storage is way ahead of what we need, which is very reassuring.
How are customer service and technical support?
The technical support team is always easy to deal with. Fortunately I haven't had to deal with them much, but when the need arises they're good to work with.
Which solution did I use previously and why did I switch?
That decision to got with AFF was made before me. They switched from a NetApp FAS system, which is spinning disc storage. We came over to that from a Hitachi BlueArc system that was very old. The FAS system was doing well, but when it came time to add more storage, it was obvious that the choice for flash was the way to go, specifically for virtual machines and applications. It would have been chosen for virtual machine storage and application delivery.
How was the initial setup?
I would say the initial setup was straightforward. When the stuff ships out, it comes with diagrams of how everything needs to be wired. The online resources are great to read through and the ONTAP system is consistent across platforms. Deploying AFF is less complicated than deploying older solutions.
What about the implementation team?
We do a lot of work with our partner, which is informative. They know the products well and do a great job working with us to meet our schedules and technical needs.
What other advice do I have?
I'd definitely encourage people to do a proof of concept and get trial gear in there because it's going to shine. It's something that when you actually get in there and use it, it just clicks.
I would rate this solution as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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Download our free NetApp AFF Report and get advice and tips from experienced pros
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