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reviewer1635060 - PeerSpot reviewer
Network Storage Engineer at a computer software company with 10,001+ employees
Vendor
Accelerates virtualization and Oracle Databases, and SnapCenter makes backups easier
Pros and Cons
  • "The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get."

    What is our primary use case?

    We use them for file services, email, as LUNs for servers, Exchange, Oracle, and SQL.

    How has it helped my organization?

    We've seen an overall boost in performance, going from a combination of solid-state and spinning disks to all solid-state. That has increased our ability to provide more performance and throughput for the services that we're hosting. That's the biggest deal for us. We do what we did before, but now we can do it on all-flash. It's just faster.

    It accelerates virtualization and databases, which goes back to the performance. All-flash gives us the ability to provide the performance as it's needed and makes it easy to do and instantly observable.

    The use of AFF with Oracle has made it much faster. It all comes back to how fast it is. And with SnapCenter, the backup piece is much better than it was before. We were using NetBackup, but SnapCenter allows us to back up with snapshots, which is something NetBackup did not allow us to do.

    Also, the dedupe and compression reduce how much disk space we require. All of that really makes a big difference for us.

    An extra benefit is that NetApp AFF All Flash FAS has really reduced support issues related to performance. When everything is going at solid-state speeds, it's a lot easier to find the problems, where there's slowness.

    With all of it being in one software package, the ONTAP data management software has simplified our operations. We have the Enterprise licensing and that means we get all the tools that come with it. All of those tools, and their integration, make backup and restore very simple and very efficient.

    What is most valuable?

    The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get.

    And everything that we use on NetApp that can back up with the NetApp tools—SnapCenter, SnapDrive, and SnapManager—makes our local and our offsite backup very simple and very easy to do.

    For how long have I used the solution?

    I've been using NetApp AFF since 2007.

    Buyer's Guide
    NetApp AFF
    May 2025
    Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
    857,028 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I don't know how to praise it enough. Parts of our environment are so old that it's amazing they even run, but they're still running. We had an overheating problem, the air conditioning went out, and they still ran. They're bulletproof, in my mind. We have many sites all across the country, and we really don't have any issues with the products. They just work.

    What do I think about the scalability of the solution?

    We've never had an issue with scalability. We could scale as large as we want. We can go out and up, anytime we want to. I'm really impressed with their scalability.

    How are customer service and support?

    NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    About 10 years ago we used to have EMC. Then we had both EMC and NetApp, and we ultimately replaced all the EMC with NetApp. Back then, we went with NetApp because of the cost. We got more for our dollar.

    What was our ROI?

    The ROI is from the performance and the ease of backup.

    What's my experience with pricing, setup cost, and licensing?

    NetApp AFF is somewhat pricey. If they weren't as pricey, that would be a big deal for us. It's worth it but if you could get a really nice car for less, you'd go for the "less."

    What other advice do I have?

    If you can get a demo and run it in your environment, play it side-by-side against comparable workloads and you'll see the benefits very quickly.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1784157 - PeerSpot reviewer
    System Administrator at a leisure / travel company with 1,001-5,000 employees
    Real User
    Data retrieval speed has improved and management of volumes is easy
    Pros and Cons
    • "The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive."

      What is our primary use case?

      We are using it for storage.

      How has it helped my organization?

      Before, retrieving data or searching for something on the application would take some time. But since we migrated to NetApp, retrieving of the data happens quickly. It's fast.

      In addition, we can easily manage the volumes on the NetApp application. We are getting very good, high performance and it has simplified our data management jobs, such as creating volumes. If our hard drive fails, we can reinitialize the process, and do many other things. It's very helpful.

      NetApp has helped to reduce support issues due to performance or troubleshooting as we do not have such issues. We have not faced any performance issues since installing this device.

      In addition, the ONTAP data management software has simplified our operations. We use it for high-availability of our file system. If any hard drive goes down, it will automatically be recovered.

      We use NetApp AFF to support cloud integration and SAP Oracle. It has made the Oracle WebLogic site very fast and we can deploy the machines very easily. We can assign storage to the server visually, and use it to manage the storage.

      What is most valuable?

      The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive.

      Also, NetApp AFF helps simplify data management with unified data services across SAN and NAS environments.

      For how long have I used the solution?

      I have been using the NetApp AFF A400 system for the last three months.

      What do I think about the stability of the solution?

      We have had no issues with its stability. It has been up 100 percent of the time since we installed it.

      What do I think about the scalability of the solution?

      We can increase the storage if needed.

      Currently, 60 percent of our storage is in NetApp. Another 20 percent is in HPE, and we use Synology storage for the NAS.

      How are customer service and support?

      Their support is very good. Whenever I have contacted them, whoever has dealt with me has been good.

      But the cost of support is quite high.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Our HPE system was old so we switched to a new one.

      What about the implementation team?

      The deployment was not complex, but it was done by our vendor team. Still, it was easy. It was not a big deal.

      Our experience with our vendor team was good. They are quite a good technical team with good knowledge.

      What was our ROI?

      We only installed it three months ago so it's too soon to talk about ROI.

      What's my experience with pricing, setup cost, and licensing?

      There is room for improvement when it comes to the cost. The cost is very high compared to other devices. The HPE storage we used before was less expensive. NetApp is also more expensive than Dell EMC.

      Which other solutions did I evaluate?

      We evaluated Dell EMC and HPE storage.

      The NetApp interface was very easy, as was managing things. Our experience with HPE, which we used before, was that it was quite a complex system to manage when it comes to the storage and volumes.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      NetApp AFF
      May 2025
      Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
      857,028 professionals have used our research since 2012.
      reviewer1527222 - PeerSpot reviewer
      IT Manager at a wholesaler/distributor with 201-500 employees
      Real User
      Extremely stable and can scale but the pricing is not the best
      Pros and Cons
      • "Technical support has been okay."
      • "During the initial setup, you need to know what you are doing."

      What is our primary use case?

      I primarily use the solution for asically all my main data for all my ESXi hosts.

      What is most valuable?

      The product suffices and works.

      The product is scalable.

      The stability has been very good over the years. 

      Technical support has been okay.

      What needs improvement?

      This particular solution is coming up at its end of life.

      During the initial setup, you need to know what you are doing. There's a learning curve. There are simpler options available. 

      For how long have I used the solution?

      I have been using the solution for seven years, although I am in the process of switching off of it right now.

      What do I think about the stability of the solution?

      The stability and performance over the years have been good. In the seven years I've had it, it has totally crashed twice on me. The stability is pretty damn good. You have to admit that.

      What do I think about the scalability of the solution?

      The scalability is okay. You can scale it if you need to. 

      Currently, we have 70 users on it. 

      How are customer service and technical support?

      Their tech support is okay.  When I have issues like what I had, I usually just reach right out to my sales rep and they direct me in the right direction.

      Which solution did I use previously and why did I switch?

      I just switched over to Pure, so my flash storage is more than adequate now.

      However, previous to this solution, we did not use a different product.

      How was the initial setup?

      In terms of the initial setup, you need to know what you're doing with it. That's another reason why I'm going over to Pure. It's much simpler.

      What's my experience with pricing, setup cost, and licensing?

      I'm not impressed with their pricing.

      What other advice do I have?

      I'm just a customer and an end-user.

      I've got kind of a unique situation happening right now. I've got a NetApp DS2250 that's starting to fail - or started to fail about four months ago. I ordered the Pure Storage, and I got it in, cutting all the in-between stuff out. I was waiting for some 10 Gig switches to come in from Cisco, however, with a chip shortage, everything has been delayed. I'm still not getting those in until September. Pure Storage is not actually up and running. I'm limping along with my NetApp right now.

      My advice to those considering the solution is to know what you are doing before you get started. 

      I'd rate the solution at a seven out of ten. I don't like the pricing and you do need to know what you are doing to use the product effectively, however, the stability is excellent. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1232994 - PeerSpot reviewer
      Systems Management Engineer at a legal firm with 201-500 employees
      Real User
      We reduced our data center footprint by implementing this solution
      Pros and Cons
      • "We have had issues before on our infrastructure where 20 to 30 percent of the people would come to us pointing the finger at the storage technology or storage back-end. That is now virtually zero."
      • "Using System Manager for green management or command line interface, we have a single point for managing the cluster. It is much easier to manage. It is very seamless. The product is robust and solid."
      • "We have been seeing some challenges around the application layer implementation. We are having some teething problems now with the cooperation between the application layer and backups to things, like SnapCenter. This may be a question of product maturity."

      What is our primary use case?

      The primary use case for AFF is for use in our production environment. Within our production environment, we have a number of different data stores that AFF serves. We use a number of protocols from NFS to CIFS, as well from the file system protocols, and in the block level we use iSCSI.

      We are a fully on-prem business as far as data positioning data sets. 

      We don't have real-time applications that we run in-house, being a law firm. The most important thing is the availability of our environments and applications that we serve to our client base. We don't have real-time applications that we could be measured in real tangible form that would make a huge difference for us. Nevertheless, the way it goes: the faster, the better; the more powerful, the better; and the more resources you can get from it, the better.

      How has it helped my organization?

      We have had issues before on our infrastructure where 20 to 30 percent of the people would come to us pointing the finger at the storage technology or storage back-end. That is now virtually zero.

      We have one program that has been running for about a year. It is called Nakhoda, and it is an AI application (written in-house) based on AI technology. As far as latency, it is not visible nor noticeable because these machines throw hundred of thousands to millions of files per second.

      For DR, we use the SnapMirror technology that ONTAP provides us on based on these platforms. Then, for the local backups, we use snapshots mainly. We are currently implementing SnapCenter for Exchange and VWware to utilize the backup features that the solution provides us.

      What is most valuable?

      AFF gives us a number of really valuable features. It ranges from a full flash to all-flash product. So, the speed and resources that we get from AFFs is just unparalleled in storage environments. Also, we utilize all the OCR features that AFF gives and has built into its ONTAP environment, like dedupe, snapshotting, data compression, and the number of the other things. 

      Using System Manager for green management or command line interface, we have a single point for managing the cluster. It is much easier to manage. It is very seamless. The product is robust and solid.

      What needs improvement?

      We have been seeing some challenges around the application layer implementation. We are having some teething problems now with the cooperation between the application layer and backups to things, like SnapCenter. This may be a question of product maturity. Overall, for the pure back-end, we are not seeing any issues whatsoever.

      With our previous storage solution provider, we had the availability of synchronous mirroring. SnapMirror is asyncronous. I would just like to see if NetApp has any plans to implement synchronous mirroring for DR solutions into the tool in the future.

      What do I think about the stability of the solution?

      We were early adopters of the cDOT environment five or six years ago. In the early stages of deployment (five or six years ago), we saw some challenges around cDOT. However in the last two to four years, the product has matured incredibly. Ever since the introduction of ONTAP 9.X, we haven't seen any issues in terms of availability and performance.

      We are upgrading to ONTAP, which will give us a data encryption level at an aggregate layer of the ONTAP environment. We are looking forward to that.

      We are using SnapMirror and not seeing any issues. Let us hope it stays like that.

      How are customer service and technical support?

      The technical support has always been really helpful. 

      In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

      Once I reach the second or third line of support engineering, the support has always been good.

      Which solution did I use previously and why did I switch?

      Before moving to NetApp, we were with their major competitor.

      How was the initial setup?

      In simple terms, you just rack the hardware, you load your codes, and it's ready for configuration. That is pretty straightforward.

      What was our ROI?

      We benefited from implementing all-flash by reducing our data center footprint. We took it from 30 racks to just over five. This is one of the biggest savings for us.

      Which other solutions did I evaluate?

      NetApp is the largest storage vendor in the market, purely based on storage technologies. I hope it stays that way.

      What other advice do I have?

      We have been really happy with the product. It is a robust, strong, solid platform.

      I would rate the product a nine and a half (out of a 10). The product is robust, solid, easy to manage, and provides a number of features with speed of operations. The resources are okay, but they are not unlimited. They are at a very high level.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Head of Infrastructure, Network & Security Management at Vos Logistics N.V.
      Real User
      Good product for performance that is stable, and it is easy to set up
      Pros and Cons
      • "Technical support is good."
      • "When comparing with Pure for example, with Pure you have no maintenance anymore and with NetApp, you still need maintenance."

      What is our primary use case?

      We are using this product for performance and growth.

      What is most valuable?

      Every storage platform is a good product.

      What needs improvement?

      The only problem is that when you change to NetApp, it may have a large impact on your backups or something else.

      When comparing with Pure for example, with Pure you have no maintenance anymore and with NetApp, you still need maintenance. For the maintenance, you need an external company to maintain the system. With Pure you have less maintenance which is a good item.

      I think it could have better monitoring.

      For how long have I used the solution?

      I have been working with the solution for 16 years.

      What do I think about the stability of the solution?

      This solution's stability is good. We have not had any issues.

      What do I think about the scalability of the solution?

      It's a scalable solution. If we need more storage, we purchase an extra desk cabinet.

      We have approximately 700 users in our organization. We have an additional 100 people joining our company.

      How are customer service and technical support?

      Technical support is good. 

      We have an external company to maintain our NetApp.

      How was the initial setup?

      The initial setup is not complex.

      When we changed to NetApp it took one to days to migrate everything.

      What's my experience with pricing, setup cost, and licensing?

      The price of NetApp is very expensive, but we don't know how much Pure is, so we can't compare.

      What other advice do I have?

      We are currently using NetApp and intend to change the storage next year. Our choices are between NetApp and Pure. We are a transport company, so part of the decision will be based on the price.

      All storage vendors have good solutions now.

      We are not using NetApp AFF, we are using NetApp with the disks and a bit of Flash.

      We have a flash pool with our NetApp and we want to go to full Flash next year.

      I would rate NetApp AFF an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Storage Architect and Engineer at United Airlines
      Real User
      Snapshots make it easier to revert to stable configurations and our downtime has been reduced
      Pros and Cons
      • "The most valuable features are the ease of administration and configuration, as well as the speed of deployment."
      • "On the fiber channel side, there is a limit of sixteen terabytes on each line, and we would like to see this raised because we are having to use some other products."

      What is our primary use case?

      We use NetApp AFF to host all of our on-premises applications and data.

      How has it helped my organization?

      We use NetApp for artificial intelligence and machine learning applications, and we find the latency to be pretty decent.

      Data protection and management is one of the best features of NetApp. We like the SnapVault, SnapShot, and SnapMirror, and we use those features extensively.

      Our IT operations have been simplified by unifying data services. We have fiber channel, block data, NFS, and CIFS, and we can deploy multi-tenancy boxes from each one. Sometimes, we have all of the different data types in one box. You can add more clusters or more nodes to your cluster. It is easy for us to modularly grow if the need arises.

      NetApp has allowed us to leverage our data in new ways, including our test scenarios. A lot of the time it is really hard to test production data because we do not have multiple copies of the same thing that we can use for testing. The solution is flexible enough to allow us to create multiple copies, then try out seven or eight scenarios, then pick which one will be the best going forward. We can do that all within minutes.

      We have utilized thin provisioning so that we haven't had to purchase additional storage for our applications. The snapshot technology, unlike other ones, doesn't take up extra space when you're making multiple copies. This means that we don't need extra storage for our temporary tests. Once we are finished we delete the extra copies.

      We have used this solution for moving large amounts of data between data centers. We are currently migrating data from a cloud in Atlanta to a cloud in Chicago, and we are using the SnapMirror technology extensively for this.

      Using the all-flash solution improves our application response time, and it also has a smaller footprint. You can also tier it, depending on the needs of the application.

      NetApp AFF has definitely reduced our data center costs. We have been increasing our storage but not increasing our footprint. I would estimate the savings to be thirty percent.

      We have not tested tiering cold data to the cloud, but we are currently working on finding appropriate use cases.

      Overall, this solution has really reduced our downtime and has made our lives a lot easier.

      What is most valuable?

      The most valuable features are the ease of administration and configuration, as well as the speed of deployment.

      Using snapshots at each stage of the configuration for applications means that administration is easier because you don't have to worry about messing it up. It makes things a lot smoother.

      What needs improvement?

      On the fiber channel side, there is a limit of sixteen terabytes on each line, and we would like to see this raised because we are having to use some other products.

      For how long have I used the solution?

      I have been using NetApp since 1998.

      What do I think about the stability of the solution?

      This is a stable solution. The dependability and reliability of the product have improved significantly over time, and there is redundancy built into the boxes. We don't worry about stability anymore.

      What do I think about the scalability of the solution?

      Scaling this solution is easy. You can start small with one HA pair and add them as you go. You can make new clusters and add new nodes to clusters. 

      How are customer service and technical support?

      The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

      Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

      Service is one of NetApp's strengths.

      Which solution did I use previously and why did I switch?

      We were using a bunch of other products prior to using this solution, and we are still using some that have been deployed because of the sixteen terabyte limit on each line of the fiber channel.

      How was the initial setup?

      The initial setup is not complex at all. It has been made easier compared to other vendors.

      What about the implementation team?

      We're a big corporation and we have the expertise in-house. Once in a while, we use Professional Services to get through some situations. Our experience with them has been very positive and we have a very good relationship with them.

      What was our ROI?

      It is very hard to measure ROI, but we know that it is very good compared to other products. 

      What's my experience with pricing, setup cost, and licensing?

      The price to performance ratio with NetApp is unmatched by any other vendor right now.

      Which other solutions did I evaluate?

      We have products from HPE, Dell, and NetApp in our environment right now. They each have their share, and each one is equally working.

      What other advice do I have?

      I am a long-time user and I love this product. Over the years we have asked for improvements and they are doing a great job. I will be happy to see them continue to make improvements, overall.

      My advice to anybody researching this type of solution is to look at NetApp. If they don't then they are missing out on great technology and a feature-rich product.

      I would rate this solution a ten out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1085652 - PeerSpot reviewer
      Sr Data Storage at a energy/utilities company with 10,001+ employees
      Real User
      Gives you full functionality, is easy to use and enabled us to add new applications without having to purchase additional storage
      Pros and Cons
      • "Before we implemented AFF, Oracle was running on a traditional storage spindle and at a very low speed with high latency, and the database was not running very well. After we converted from the spinning disk to the all-flash array, it was at least four times faster to access the volume than before."
      • "The monitor and performance need improvement. Right now we are using the active IQ OnCommand Unified Manager, but we also have to do the Grafana to do the performance and I hope we will be able to see the improvement of the active IQ in terms of the performance graph. It should also be more detailed."

      What is our primary use case?

      We use AFF to serve out the Oracle and for the virtual storage VDI.

      How has it helped my organization?

      Before we implemented AFF, Oracle was running on a traditional storage spindle and at a very low speed with high latency, and the database was not running very well. After we converted from the spinning disk to the all-flash array, it was at least four times faster to access the volume than before. For the VDI, they were not able to run the traditional spinning disk. This is what we bought the AFF for.

      The thin provisioning has enabled us to add new applications without having to purchase additional storage. The basic rule we practice is that every time we create a flex group, we also create it with thin provisioning. That gives give us a little bit more cushion.

      AFF has enabled us to automatically tier cold data to the cloud.

      It has absolutely improved application response time. Now they talk directly to the SSD rather than a spinning disk. It has improved by at least four times.

      We are able to reallocate resources or employees that we were previously using for storage operations. It allows us to do lots of things that we would never have been able to do before, like provisioning, dedupe, and data compacting.

      We are able to move large amounts of data from one data center to another or to the cloud. We call it the SVMDR. I am able to replicate the entire native storage to the new location without a lot of effort. 

      What is most valuable?

      We stay away from what is called a silo architecture. NetApp cluster enables us to do a volume move to different nodes and share the entire cluster with the various sub setups as well as using the most storage we have on ONTAP. We are able to tailor and cut out at a file level, block-level or power level, to our various clients.

      What needs improvement?

      The monitor and performance need improvement. Right now we are using the Active IQ OnCommand Unified Manager, but we also have to do the Grafana to do the performance and I hope we will be able to see the improvement of the active IQ in terms of the performance graph. It should also be more detailed. 

      In the next release, I'm looking for a flex group because that is the next level of the volumes, extended volume for the flex vault. In the flexible environment, we run into the limitation of the capacity at a hundred terabytes and sometimes in oil and gas, like us, when the seismic data is too big, sometimes a hundred terabytes are not big enough. We have to go with the next level, which is the flex group and I hope it has features like volume being able to transfer to the flex group. I think they said they will add a few more features to the flex group. I also wanted to see the non-disruptive conversion from flex vault to the flex group be easier so we don't have to have any downtime.

      What do I think about the stability of the solution?

      Every time we start up the system, they have an HA, so the failover capability helps us do a non-disruptive upgrade. It really helped.

      What do I think about the scalability of the solution?

      The scalability is a non-disruptive add on so if we need to grow the system we are able to either add an additional shell to it.

      How are customer service and technical support?

      We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

      Which solution did I use previously and why did I switch?

      We also evaluated Pure Storage. They also provide an all-flash array but I like NetApp better. With NetApp they allow us as a system administrator, we are able to do everything we want.

      How was the initial setup?

      The initial setup was straightforward. We have been doing it for a while, so we know how to put it together.

      What about the implementation team?

      We implemented it ourselves. 

      What's my experience with pricing, setup cost, and licensing?

      You have to pay a little bit more for the storage but you gain with the speed provided.

      What other advice do I have?

      AFF is just like any traditional NetApp. It has Snapshot, SnapMirror, and SnapVault.

      I don't see anybody get even close to NetApp. NetApp is one of the best. I would rate them a nine out of ten.

      My advice to anybody considering this solution is to look at the best out there and NetApp is one of the best in terms of ease of use and gives you a full-functionality. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer950775 - PeerSpot reviewer
      Storage Architect at a energy/utilities company with 10,001+ employees
      Real User
      Good simplicity around data protection and data management and has good speed, performance, and reliability
      Pros and Cons
      • "The most valuable features of the solution are speed, performance, and reliability."
      • "Tech support is a place where there is room to improve the product experience. The response time when they are busy is not very good."

      What is our primary use case?

      Our primary use for this solution is for production storage. We have got everything: VMware, SQL servers and file servers. It handles all of them.

      How has it helped my organization?

      NetApp AFF helped to improve our organization functions by improving our storage solution. We used to use tapes and that required a lot of effort and resources. Now the tape systems are all eliminated. We do onsite, offsite, SnapMirror, and SnapVault backups and it is a much better situation.

      What is most valuable?

      The most valuable features of the solution are speed, performance, and reliability.

      What needs improvement?

      The manufacturers are moving very fast with releases and additions of features. Versions 9.5 and 9.6 are already out and they are adding more and more features to every release. It has got way too many features as-is right now. The only improvement they need would be to make what they already have perfect.

      What do I think about the stability of the solution?

      The stability of the solution is very good. The reliability is just top-notch. We have not had any outage or unscheduled downtime. Sometimes a disk fails or the SSD fails, but it gets replaced without any users knowing about it because of service interruptions.

      What do I think about the scalability of the solution?

      The scalability of the product is wonderful. It is just a simple matter of adding more shelves and provisioning more disk storage. 

      How are customer service and technical support?

      Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.

      The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.

      Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.

      Which solution did I use previously and why did I switch?

      We knew that we needed to invest in a new solution as it was mostly a cost-effective decision. When the purchase of our AFF system was announced — which was an AFF8040 — it was not any more expensive than SAS (Serial Attached SCSI) drives. So the cost was about the same and the solution was very effective. Sure enough, we made the right decision. It is performing very well, too, even though it is almost obsolete now.

      How was the initial setup?

      The initial setup of the product was very straight forward to me. I'm certified on just about all the NetApp NCIE (NetApp Certified Implementation Engineer), all of those things like SAN, NAS, and Data Protection. So to me, it was very easy. I mean, they did a wonderful job helping set it up, but as more features are added it became more complex. Someone could easily forget to do one thing, like setting up a firewall, internal firewalls and stuff like that and leave some security holes. But it is fairly easy if you have some expertise and are a little careful.

      What about the implementation team?

      We did not need any help with the implementation. I do everything myself.

      What was our ROI?

      I do not study the return on investment or any of those types of things because our department is just constant and we are not a profit center. We know what "I" is, we just do not know what "R" is.

      What's my experience with pricing, setup cost, and licensing?

      At the time when we purchased the NetApp AFF, it was bundled into the hardware price. That made the pricing okay. If we were to add more shelves now, the licensing cost increases exponentially. It is probably cheaper to buy brand new hardware in the new model. It will be faster and bundled in with software for a promotion where they throw in all the licenses. It works out well.

      Which other solutions did I evaluate?

      Other vendors were not really on the shortlist at the time. NetApp is our standard for now. In the future, I don't know if it will remain that way and we may re-evaluate other solutions. FlexPod may be our future or HCI, but we are using NetApp big-time and it is a successful solution for us.

      What other advice do I have?

      The solution's simplicity around data protection and data management is very good. The SnapMirror and SnapVault data protection is a wonderful thing. Also using snapshots in lieu of tape or disk backups is handy.


      The solution simplifies our IT operations by unifying data management in an approach to staying in NAS (Network-attached Storage) environments. For example, our SAN (Storage Area Network) provides the performance. We have Brocade switches with a fiber channel connection to AFF, which matches the performance of the AFF. We also have the file services. Lots of files are serviced from that as well. We have virtualized all of the hosts and the physical machines to virtual machines. That saved a lot of money and resource and effort.

      The solution is helping us to leverage data in different ways. It is just more reliability and simplicity and the performance helps the business quite a bit. We used to experience a significant amount of downtime and outage. We do not experience that anymore, so business probably is more profitable.

      I do not have any direct insight into profitability. We are like an expense center and not the profit center: we do not use the computer to make money. We use the computer to support making gasoline and energy.

      Thin provisioning allowed us to add new applications and purchase additional storage. The thin provisioning is an essential part of what we do because the SQL DBAs are the worst. They ask for one terabyte for future growth when they need only 100 gigabytes in reality. Without the thin provisioning, I have to give them the one terabyte that they have asked for, which is a waste of resources. So it is a cost savings feature.

      The solution has allowed us to move large amounts of data from one data center to another without interruption to the business. It is affecting IT operations in a tremendous way. The reliability is key for the IT services. Not having any outage, unscheduled outage, or latency and performance issues are the most important key features.

      The solution has helped improve application response time. We used to have some issues with poor performance when we had the SAS disks. Sometimes we had situations when the VMware was competing for the storage. Now the AFF is just much faster and provides all the data needed for VMware and SQL servers.

      The solution has also reduced our data center costs. The thin provisioning, SnapMirror, and all of those features have helped our processes. I'm not sure of any exact amounts but the cost savings are quite a bit.

      On a scale from one to ten where ten is the best, I would rate the product as a nine. The product itself is a ten. The services are a seven. But I highly recommend the product.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Updated: May 2025
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      Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.