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Motadata IT Service Management Room for Improvement

KA
Technical Officer at a tech services company with 11-50 employees

Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. 

It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly.

We have noticed that sometimes we have a delay in action on technical support issues due to time differences.

There could be more automation options. 

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