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it_user173670 - PeerSpot reviewer
Venture Center Senior Associate with 1,001-5,000 employees
Real User
Dec 18, 2014
​Its seamless, just works. Set it, forget it, and if something comes up, they email you.
Pros and Cons
  • "If you treasure your digital content – this is the solution for you."

    What is most valuable?

    Its seamless, it just works; just set it, forget it and if something comes up they just email you.

    How has it helped my organization?

    Its our backup for everything, photos, files, backs up to local server and its saves my butt so many times. No problem restoring files when a computer crashes. If you treasure your digital content – this is the solution for you.

    What needs improvement?

    Not really. Does everything so well.

    For how long have I used the solution?

    Roughly 4 years.

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    What was my experience with deployment of the solution?

    No issues with deployment.

    What do I think about the stability of the solution?

    No issues with stability.

    What do I think about the scalability of the solution?

    No issues with scalability.

    How are customer service and support?

    Customer Service:

    Great, I had one support instance that I needed help with, and they got back right away.

    Technical Support:

    Great, I had one support instance that I needed help with, and they got back right away.

    Which solution did I use previously and why did I switch?

    Mozy, was clunky and changed their pricing, and we also wanted unlimited data.

    How was the initial setup?

    Super straightforward. Literally click a couple buttons and its up and running.

    What about the implementation team?

    In-house.

    What was our ROI?

    How can you quantify that, easily thousands of dollars. A lot.

    What's my experience with pricing, setup cost, and licensing?

    Cost is $400, 4 years, 10 machines.

    Which other solutions did I evaluate?

    Carbonite.

    What other advice do I have?

    Do it. Pick this one – it’s the best.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user261273 - PeerSpot reviewer
    it_user261273Network Analyst at a university with 501-1,000 employees
    Top 20Vendor

    I agree that this is an excellent solution.

    it_user172851 - PeerSpot reviewer
    Managed Service Engineer with 51-200 employees
    Vendor
    Dec 16, 2014
    Easy to use but needs a deployment tool to aid implementation
    Pros and Cons
    • "Customer Service: Best support portal I have ever used."
    • "It's very user friendly...when it works."

    What is most valuable?

    Available across multiple-platforms.

    How has it helped my organization?

    Ease of use as compared to its competitors.

    What needs improvement?

    The administration side as reporting ability is lacking.

    For how long have I used the solution?

    2 years

    What was my experience with deployment of the solution?

    Yes. Many, but it came from outside of the product.

    What do I think about the stability of the solution?

    Not too much.

    What do I think about the scalability of the solution?

    Very little. But without a working deployment tool, it becomes very challenging to deploy to 500+ people.

    How are customer service and technical support?

    Customer Service:

    Best support portal I have ever used.

    Technical Support:

    Great so far.

    Which solution did I use previously and why did I switch?

    Yes. People hated our previous solution as it required vpn and bogged down CPU.

    How was the initial setup?

    We required a custom solution so it was a little difficult. Without a deployment tool the client was challenging to automate the install.

    What about the implementation team?

    We did it with the help of the vendor. Their field engineer was very knowledgeable.

    What was our ROI?

    I have no idea.

    What's my experience with pricing, setup cost, and licensing?

    Uncertain. Above my pay grade.

    Which other solutions did I evaluate?

    Yes, Druva.

    What other advice do I have?

    It's very user friendly...when it works.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
    PeerSpot user
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    Data Loss Prevention (DLP)
    Buyer's Guide
    Download our free Mimecast Insider Risk Management and Data Protection Report and get advice and tips from experienced pros sharing their opinions.