I am using Microsoft Endpoint Configuration Manager for patch management and asset inventory.
IT Audit Advisor at a recruiting/HR firm with 10,001+ employees
Seamless deployment, highly scalable, and useful bulk changes
Pros and Cons
- "The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
- "The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments.
What needs improvement?
The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for approximately one and a half years.
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What do I think about the stability of the solution?
I rate the stability of Microsoft Endpoint Configuration Manager an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 10,000 users using the solution.
I rate the scalability of Microsoft Endpoint Configuration Manager a ten out of ten.
Which solution did I use previously and why did I switch?
I use Tanium in parallel with Microsoft Endpoint Configuration Manager. Tanium is a similar solution that has features, such as asset patching, and encryption, and can be configured around Microsoft assets.
How was the initial setup?
The initial setup of Microsoft Endpoint Configuration Manager is simple.
What's my experience with pricing, setup cost, and licensing?
There is an annual license needed to use the solution.
What other advice do I have?
This tool is helpful for Microsoft assets but it is important to have clear visibility before implementation. It can be a complete solution but a plan.
I rate Microsoft Endpoint Configuration Manager an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Enterprise System Administrator at Nafeza
Great at collecting data and can mitigate any potential vulnerabilities or threats
Pros and Cons
- "Provides great insight into the functionalities of the data scope."
- "Management of Linux devices could be improved."
What is our primary use case?
We use this solution to apply new group policies.
How has it helped my organization?
The solution was particularly helpful for patching the OS, and for the VM in our environment. With 10 branches, we have a huge number of VMs. Using ECM, we can download the new patches one by one, apply and then restore them. It saves us a lot of time.
What is most valuable?
The valuable feature is the ability to gain all the data you need. We can collect data and get insight into the functionalities of their scope. As system administrators, we get a summarized report for each site with the installed version of the OS for all PCs in our environment. We know which meet the requirements and which don't. For those that don't, we can mitigate any potential vulnerabilities or threats.
What needs improvement?
I think managing Linux devices could be improved. It would help our colleagues and other departments like the dev opps, who only use Linux machines to quickly patch their VMs.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support could be improved.
How was the initial setup?
The initial setup is very straightforward. We have six users.
What other advice do I have?
It's important to keep the database going at all times to avoid any interruption of the service. The implementation must be very well designed because you have to know the scope of your workload and that should be addressed in the action plan before proceeding with the deployment.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Configuration Manager
May 2025

Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Global Tech Delivery Lead Win & EUC at Mondelēz International
Stable with good on-premises usability and has potential to scale
Pros and Cons
- "The solution is stable."
- "The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
What is most valuable?
The on-premises useability is very good.
The solution is stable.
For the most part, for our needs, the scaling is fine.
What needs improvement?
Microsoft is already pushing users towards Intune, as opposed to SCCM. It's on the roadmap for them. It's inevitable. SCCM will be on Endpoint Manager in the future. I would say nothing needs to be changed.
The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason.
For how long have I used the solution?
We have used the solution for the past decade. It's been around ten years at this point.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
SCCM is built for corporate networks. There is some advantage from Microsoft in terms of the content management gateway that we already have so that we can utilize the internet, however, scaling is fairly it's straightforward.
In our company, we have 44,000 devices. We do not need more. Scalability-wise we are good. We are not a company of hundred thousand devices. I'm not looking to scale it more. Therefore, I can't speak to what scalability would be like for those with 100,000 or more devices.
How are customer service and technical support?
We have a support team that does technical support for us. I don't work directly with Microsoft. I go into priority calls, however, our technical teams manage that. Therefore, I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We are trying to transition from SCCM to Bigfix.
How was the initial setup?
My understanding is that the installation is a two-day setup, however, I did not personally set it up, and therefore can't speak of the implementation or how easy or difficult it might have been.
What's my experience with pricing, setup cost, and licensing?
I cannot speak on pricing. I let the procurement team deal with it. Therefore, I don't have any information on licensing fees, et cetera.
Which other solutions did I evaluate?
I have looked at comparisons between Bigfix, SCCM, and Intune. I personally prefer INTune as a solution, however, the company is moving towards Bigfix and away from SCCM.
What other advice do I have?
We are just customers and end-users of SCCM.
We have been using SCCM for the past decade, however, now, the company is supposed to go with Intune for model management. However, we have a new CPO or CSO double hatting with security as well. He's more inclined in Bigfix features, which offer more robust patch management as well as vulnerability scan. SWe dropped the plan to go with Intune and will go with Bigfix, moving us away from SCCM.
Our CPO, CSO is mainly the driver for the change, not because it is on our roadmap or our partnership with the vendor or anybody else.
In general, I would recommend the solution to other organizations and companies. We've been happy with it over the years. I'd rate it at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a healthcare company with 1,001-5,000 employees
Useful for easy patch management and software deployment
Pros and Cons
- "The tool's most valuable features are easy patch management and software deployment."
- "The tool's deployment can be cumbersome."
What is most valuable?
The tool's most valuable features are easy patch management and software deployment. We use it because it is a Microsoft product, which makes it more secure and easier to use.
Microsoft Configuration Manager makes it easier to control remote desktops. It supplements other products.
What needs improvement?
The tool's deployment can be cumbersome.
What do I think about the stability of the solution?
Microsoft Configuration Manager's stability is very good. I rate it an eight out of ten.
How are customer service and support?
We don't contact Microsoft directly for support. We get support through a third-party vendor.
How was the initial setup?
I rate the product's ease of deployment a four out of ten.
What about the implementation team?
A contractor helped us with the product's deployment.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automatically apply patches, is stable, and scalable
Pros and Cons
- "The most valuable feature of this solution is its ability to deploy patches to nearly all applications."
- "SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
What is our primary use case?
The primary use case of the solution is to deploy patches, and applications, and upgrade our client operating systems.
How has it helped my organization?
Without the solution, we would have to manually install all patches and software and upgrade our operating system with the help of our support team, which would take a long time. With SCCM, this process is automated, making it a highly valuable feature.
What is most valuable?
The most valuable feature of this solution is its ability to deploy patches to nearly all applications.
What needs improvement?
SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data.
Microsoft could supply an installation guide to make setup easier.
For how long have I used the solution?
I have been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable and we have not had any issues.
What do I think about the scalability of the solution?
The solution is scalable.
We have 100,000 people using the solution.
How are customer service and support?
The technical support is good. We can call the hotline or use the website to generate the tickets.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I give the solution a nine out of ten.
Maintenance for the solution is easy.
I recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at a tech services company with 10,001+ employees
A systems management software product with good support
Pros and Cons
- "I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
- "It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."
What is our primary use case?
We mostly use Microsoft Endpoint Configuration Manager for patch management and application deployment. We will check and post a critical or supplement patch if there is a vulnerability.
What is most valuable?
I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA.
What needs improvement?
It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better.
In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for five years.
What do I think about the stability of the solution?
Microsoft Endpoint Configuration Manager is a stable solution. There is nothing to worry about. When Microsoft pushes updates or patches, they will be in the W-Sync server. We have some people who will concentrate on Sync's parameters. Apart from that, everything is perfect.
What do I think about the scalability of the solution?
Microsoft Endpoint Configuration Manager is a scalable solution.
How are customer service and support?
From my point of view, I'm just giving 60% to 70% marks to those who support us with these issues. If there are any new issues, they will check in with the corresponding team, which takes some time. If there are issues with a single machine or server, or it affects the whole environment, they will analyze it from their end and provide a hotfix.
On a scale from one to five, I would give Microsoft technical support a four.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I would tell potential users that for 15,000 or 30,000 machines, you must go with Microsoft Endpoint Configuration Manager as it's the best tool. We can install the clients on all the end-user machines. All the data will be recorded in the Microsoft console itself. There's no need to worry if the patching activities will be hygienic, which will be very useful.
You can go with another third-party software if you're just a small organization with 50-odd machines. The Microsoft license cost is relatively high, but everything will be perfect, stable, and reliable.
How was the initial setup?
The initial setup is straightforward because Microsoft is always user-friendly. They will share the parameters, like troubleshooting steps and the pre-request. They will send the database knowledge-base document to us. It will be a step-by-step procedure. There won't be any worrying or alarming issues with Microsoft. If we have any problems, we will raise a ticket with Microsoft, and the team from Microsoft will help us. We can implement this solution within two or three hours, depending on the bandwidth speed.
On a scale from one to five, I will give the initial setup a four.
What about the implementation team?
We implemented this solution.
What's my experience with pricing, setup cost, and licensing?
The price could be better.
What other advice do I have?
On a scale from one to ten, I would give Microsoft Endpoint Configuration Manager a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at Fayat SA
A best-in-market solution useful in deploying endpoints, applications and updates for large companies
Pros and Cons
- "It has the ability to perform mass distribution."
- "It needs to be able to load faster during deployment."
What is our primary use case?
Our primary use case for this solution is deploying endpoints, applications and updates for large companies. The solution is deployed on-premises and on cloud.
What is most valuable?
It has the ability to perform mass distribution which is valuable.
What needs improvement?
It needs to be able to load faster during deployment and the new release could include this ability. This will allow us to deploy critical collections with over 50,000 to 60,000 users simultaneously.
For how long have I used the solution?
We have been using this solution for approximately ten years and are currently using version 2203.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I rate this solution an eight out of ten. The solution is the best there is in the market today. A feature that could be included in the next release is its ability to load faster during deployment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical solution leader at Kyndryl
Highly stable, beneficial managing capabilities, and priced well
Pros and Cons
- "The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
- "Microsoft Endpoint Configuration Manager could improve the integration."
What is our primary use case?
We are using Microsoft Endpoint Configuration Manager to manage our client's Microsoft estate.
What is most valuable?
The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking.
What needs improvement?
Microsoft Endpoint Configuration Manager could improve the integration.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Endpoint Configuration Manager is highly stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Endpoint Configuration Manager is good.
How are customer service and support?
The support for Microsoft Endpoint Configuration Manager is good.
How was the initial setup?
We did not face any challenges with the initial setup of Microsoft Endpoint Configuration Manager. The time it takes to do the deployment depends upon the size of the environment. Smaller deployments don't take more than a week and very large deployments can take up to three to six months.
What about the implementation team?
The support staff needed for Microsoft Endpoint Configuration Manager depends upon the size of the deployment. However, we do not require a large number of people to support it.
What's my experience with pricing, setup cost, and licensing?
Microsoft comes with an end-to-end package that can include Office 365 and many other applications put together, it makes it a very integrated system for people to use.
We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable.
What other advice do I have?
I rate Microsoft Endpoint Configuration Manager a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

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