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Anamika Rai - PeerSpot reviewer
Senior Cloud Solution Architect at a tech services company with 1,001-5,000 employees
Reseller
A very stable and robust solution for ICCM environments
Pros and Cons
  • "The solution effectively handles inventory management, deployment, and reporting."
  • "The solution does not support remote devices so the CMG is still required."

What is our primary use case?

I use the solution to manage security and policies. 

What is most valuable?

The solution effectively handles inventory management, deployment, and reporting. 

What needs improvement?

The solution does not support remote devices so CMG is still required. 

For how long have I used the solution?

I have been using the solution for six years. 

Buyer's Guide
Microsoft Configuration Manager
October 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is for ICCM so does not scale like a cloud application. It is intended for security, management, or device teams and not end users. 

Scaling is always available with a monetary investment. 

How are customer service and support?

Technical support is pretty good. 

How was the initial setup?

The complexity of setup depends many factors such as the number of sites or distribution points and whether they will be centrally administered. Proper planning and execution are important. 

Deployments of an ICCM server can take up to four weeks. 

What's my experience with pricing, setup cost, and licensing?

The solution operates on a licensing model that can be expensive. 

Pricing is reasonable for small companies but large companies or enterprise environments require multiple licenses. 

What other advice do I have?

The solution is very stable and robust with a longstanding reputation. It works well with Windows devices and offers good management for ICCM.

The cloud-based platform is a good option for managing only Android or iOS devices. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner AND Reseller
PeerSpot user
Architect at Fayat SA
Real User
A best-in-market solution useful in deploying endpoints, applications and updates for large companies
Pros and Cons
  • "It has the ability to perform mass distribution."
  • "It needs to be able to load faster during deployment."

What is our primary use case?

Our primary use case for this solution is deploying endpoints, applications and updates for large companies. The solution is deployed on-premises and on cloud.

What is most valuable?

It has the ability to perform mass distribution which is valuable.

What needs improvement?

It needs to be able to load faster during deployment and the new release could include this ability. This will allow us to deploy critical collections with over 50,000 to 60,000 users simultaneously.

For how long have I used the solution?

We have been using this solution for approximately ten years and are currently using version 2203.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I rate this solution an eight out of ten. The solution is the best there is in the market today. A feature that could be included in the next release is its ability to load faster during deployment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
October 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,085 professionals have used our research since 2012.
reviewer1798314 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
Real User
Stable, good online support, and integrates well with Microsoft solutions
Pros and Cons
  • "Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication."
  • "The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."

What is most valuable?

Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication.

What needs improvement?

The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice.

There are many aspects of this solution that can be improved, such as security.

The integration could be better with other software packages.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately three years.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is a stable solution.

What do I think about the scalability of the solution?

Having Microsoft Endpoint Configuration Manager available only on on-premise creates limitations. If you want the best scalability options then you will have to move to the cloud to a solution such as Microsoft Intune.

We have approximately 1,000 active endpoints using this solution.

How are customer service and support?

Microsoft has a lot of support available for Microsoft Endpoint Configuration Manager. When we open a support ticket Microsoft solves them in the set out the time frame in the SLA.

Which solution did I use previously and why did I switch?

We were using other solutions previously.

How was the initial setup?

The installation is not easy. As with most on-premise solutions, they are not easy to install. Microsoft documentation is complicated and goes on and on. It's a lot to try to assimilate the information. With a cloud solution, it makes it a bit easier. However, even with Microsoft Endpoint Configuration Manager being on-premise with Intune, it's still not straightforward. The time the implementation took for us to complete was a couple of weeks with a five-person team.

In recent times, a lot of companies have begun to move away from Microsoft Endpoint Configuration Manager. The endpoint configuration is very convoluted to implement. In most companies, you need to have a very large dedicated team to manage the solution on the back end. 

A lot of companies are looking to cost savings. With the advent of cloud solutions, companies have the opportunity to receive a lot of cost savings. There are a lot of ITSM tools that will do asset management for you, change management, converged asset management, and updates. There are other ways to configure updates and deployment. The solution is a bit convoluted and expensive.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Endpoint Configuration Manager is expensive.

I have a very good idea of what my present workplace pays for this solution because it's usually a mixture of different solutions. For example, if you have an Azure P2 license, it tends to cover Microsoft 365 E5. We have a number of licenses. 

The licensing is typically paid monthly or annually as part of the agreement by the customer.

What other advice do I have?

I would recommend this solution to others if you're an Azure-centric organization. If you have your workloads on Azure and are a Microsoft-based organization. For example, you have Microsoft servers, Microsoft endpoints, Azure workloads, BD VMs, Data Factory, and SQL.

I would advise others to use online help forums instead of Microsoft documentation because they can tend to be complicated and lengthy.

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1797405 - PeerSpot reviewer
Information Technology Support Analyst at a energy/utilities company with 501-1,000 employees
Real User
Highly scalable, impressive support, and reliable
Pros and Cons
  • "The solution is highly scalable."
  • "The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed."

What is our primary use case?

Microsoft is working on migrating the function of Microsoft Endpoint Configuration Manager to the cloud. Every week and every month there is something new that's happening to move to the cloud.

Microsoft Endpoint Configuration Manager is used for installing new workstations without the interaction of people, it does the deploying of workstations automatically. Autopilot is used for automatic deployment installations of workstations without IT support. We only have packages at home and we do not need a VPN to configure workstations from home.

The patching of inventory to patching of Windows and applications, such as Office, inventory of wiping security, deploying new software, reinstalling software, uninstalling software, and wiping the device. This is insecurity from Active Directory services, some functionality we are moving to a group policy.  By having less IT support you can handle more workstations.

What needs improvement?

The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed.

For how long have I used the solution?

I have used Microsoft Endpoint Configuration Manager within the last 12 months.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is a stable solution. We do not have a lack of production in my orgaization.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have two IT engineers using the solution.

How are customer service and support?

Microsoft has high-level support, I only have good words to say about them.

Which solution did I use previously and why did I switch?

I have used Zabbix previously. I was using Zabbix, its free tool. It's not for somebody who does not have knowledge of Linux. Zabbix is not for a regular Microsoft user to use.

How was the initial setup?

The installation requires a lot of knowledge and experience. The whole process took us three months.

What's my experience with pricing, setup cost, and licensing?

The license price could be reduced for Microsoft Endpoint Configuration Manager  They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better.  There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure. 

You receive a license for Microsoft Endpoint Configuration Manager when you buy an EMS E3 license. 

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at ATOS
Consultant
Offers excellent patching and troubleshooting features
Pros and Cons
  • "Offers good patching."
  • "Cloud-based improvements need to be better managed."

What is our primary use case?

Microsoft Endpoint Configuration Manager, formerly known as SCCM, is used for patching machine servers and application deployments. It also stores an inventory of machine hardware. We are customers and I'm a consultant. 

What is most valuable?

Patching is an important feature in the solution. Because it's console-based we can create one application or patch in the console. It will download and from the console base we can deploy to all machines. If your company has around 1,000-2,000 machines we're able to patch and deploy to all concurrently. We're also able to check, report and troubleshoot if there are any issues or errors that occur during deployment. We currently have 500 plus servers which are managed automatically on cloud.

What needs improvement?

Cloud-based improvements need to be better managed than is currently the case. 

For how long have I used the solution?

I've been using this solution for nine years.

What do I think about the stability of the solution?

The solution is quite stable because it's a Microsoft product. Even though it's cloud-based it's quite stable. We have two engineers that deal with maintenance. 

What do I think about the scalability of the solution?

The solution is quite scalable, although there is a lot of competition from products such as AWS and IBM BigFix.

How are customer service and support?

We've had good experience with Microsoft technical support. 

How was the initial setup?

The initial setup was straightforward. It's a matter of downloading from Microsoft, updating on the console and deploying. The amount of staff required for deployment depends on the level of infrastructure. Before the deployment, you need to test the machines to check whether a particular patch is installed and updated properly on that machine and whether there are any bugs. Installation is a step-by-step process. We can do about 20,000 per week, so within five weeks the job can be done. If there are only 10,000 machines, deployment can be completed within a week. 

What's my experience with pricing, setup cost, and licensing?

Licensing is better than with other solutions because it's Microsoft-based. Microsoft offers multiple options which works for us. 

What other advice do I have?

The solution is good for us because most of our users are using Microsoft-based products and the solution is compatible for anyone using Linux-based or AWS.

I rate the solution nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Systems Engineer at Datacom
Real User
A systems management software that's easy to use
Pros and Cons
  • "I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
  • "They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions."

What is most valuable?

I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune.

What needs improvement?

They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. 

For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. 

In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now.

It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions.

For how long have I used the solution?

I have been dealing with SCCM for nine years.

How are customer service and technical support?

I used to be the SCCM administrator for quite a big company that had 80,000 people. That's pretty much all I did all day, every day.

Which other solutions did I evaluate?

BigFix is the poor man's SCCM. It's for people that can't afford SCCM and for small and medium-sized businesses. There's nothing else out there that can do what it can do.

What other advice do I have?

On a scale from one to ten, I would give SCCM a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1548831 - PeerSpot reviewer
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
Real User
A critical piece of infrastructure that provides what we need and works fine
Pros and Cons
  • "Software deployment and WSUS are most valuable."
  • "There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."

What is our primary use case?

We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team. 

We're on the latest version.

What is most valuable?

Software deployment and WSUS are most valuable.

What needs improvement?

There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.

For how long have I used the solution?

We have been using this solution in our organization for ten years.

What do I think about the stability of the solution?

The version that we have is MEMCM, and it works fine.

How are customer service and technical support?

I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.

What was our ROI?

I don't look at it from an ROI perspective. It provides what we need. It is a critical piece of infrastructure. If you want to run networking and support devices, you have no choice. You have to have it.

What other advice do I have?

I would rate SCCM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure and Networks at a financial services firm with 10,001+ employees
Real User
Reliable, scalable, easy to install, and has good support
Pros and Cons
  • "The scalability to deploy the package."
  • "The App to upgrades to the server needs to be improved."

What is our primary use case?

We use this solution to deploy all of the packages to the workstations.

What is most valuable?

The scalability to deploy the package.

What needs improvement?

The App to upgrades to the server needs to be improved.

For how long have I used the solution?

We have used SCCM for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 1,000 users in our organization.

We have plans to continue using this solution.

How are customer service and technical support?

Technical support is fine. We have no issues with support.

How was the initial setup?

The initial setup is straightforward. It's easy for us.

We have a team of four to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves.

It took one week to deploy and customize it.

What's my experience with pricing, setup cost, and licensing?

We have to pay for a license.

What other advice do I have?

I would recommend this solution to others who are interested in using this solution.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.