Try our new research platform with insights from 80,000+ expert users
AlfonsoNaranjo - PeerSpot reviewer
Senior Technology Consultant at SoftwareONE
Vendor
Top 5
Offers access to different tools in a single solution
Pros and Cons
  • "Microsoft Configuration Manager gives different tools in one solution."
  • "The tool's deployment is complex and depends on the architecture you want to implement."

What is most valuable?

Microsoft Configuration Manager gives different tools in one solution. 

What needs improvement?

The tool's deployment is complex and depends on the architecture you want to implement. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The tool is scalable. 

Buyer's Guide
Microsoft Configuration Manager
May 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.

What other advice do I have?

I rate Microsoft Configuration Manager a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1908249 - PeerSpot reviewer
Vice President Technological Solutions and Security at a tech services company with 1,001-5,000 employees
Real User
Complete solution, beneficial application distribution, and excellent support
Pros and Cons
  • "The most valuable feature of SCCM is the application distribution."
  • "SCCM can improve on third-party application support."

What is our primary use case?

SCCM is used in the insurance and public administration sector. We have various sized customers using it.

We are using the solutions for PC application inventories, patch management for new PC installation, PC reinstallation, and zero-day patching. We're using it to its full capabilities. It's a complete solution in the Microsoft environment.

How has it helped my organization?

SCCM has made it easy for our organization to personalize all the distribution schedules and how we want to distribute. It is very easy to manage, and there is a lot of option.

What is most valuable?

The most valuable feature of SCCM is the application distribution.

What needs improvement?

SCCM can improve on third-party application support.

The next features are coming through their newer solution Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM).

For how long have I used the solution?

I have been using Microsoft System Center Configuration Manager (SCCM) for approximately 15 years. 

What do I think about the stability of the solution?

SCCM is stable.

What do I think about the scalability of the solution?

The scalability of SCCM is good, it can scale a lot. You can manage a very small environment and go up to a couple hundred thousand PCs.

How are customer service and support?

The support we have received from Microsoft was excellent.

Which solution did I use previously and why did I switch?

I did not use another similar solution to SCCM.

How was the initial setup?

The SCCM deployment difficulty level and time frame are dependent on how large the deployment is. If it is a large company then it can be complex. It can range in time from a couple of hours to a couple of days to a couple of weeks.

SCCM is an old on-premise solution. We're moving through to MECM and that is a cloud-based solution to do similar functionality, such as Intune. SCCM is used at its most. We will not increase the use of SCCM.

What about the implementation team?

We are consultants and we do all of the implementations of SCCM for our customers.

The number of staff we need for maintaining the solution depends don't the size of the company, but usually, we have two to three people.

What was our ROI?

The ROI has been very good from SCCM.

What's my experience with pricing, setup cost, and licensing?

The price of SCCM depends on the size of the organization. The price is competitive.

I rate the price of SCCM a three out of five.

Which other solutions did I evaluate?

We did not choose SCCM. It's a solution that evolved, and at one point it changed its name.

What other advice do I have?

My advice to others is to plan ahead and make sure to take into account everything that the solution can do because if you do not understand what the product can do, you will probably buy a lot of software to do what the solution is already doing. Understand all the features and how you will be able to use them.

The next features are coming through Microsoft Intune.

I rate Microsoft System Center Configuration Manager nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
May 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
reviewer1390341 - PeerSpot reviewer
IT Infrastructure Engineer at a government with 5,001-10,000 employees
Real User
Top 20
Highly scalable, friendly support, and reliable
Pros and Cons
  • "Microsoft Endpoint Configuration Manager is very scalable."
  • "The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."

What is our primary use case?

Microsoft Endpoint Configuration Manager is used for ingenuity and automation.

What needs improvement?

The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for a few years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Microsoft Endpoint Configuration Manager is very scalable.

How are customer service and support?

The support from Microsoft Endpoint Configuration Manager is good, they are friendly.

How was the initial setup?

The initial setup of Microsoft Endpoint Configuration Manager is straightforward. The time it takes for the process depends on the environment, typically it can take one day.

What's my experience with pricing, setup cost, and licensing?

There is not a license needed to use the solution. 

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1632060 - PeerSpot reviewer
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Scalable, stable, and responsive technical support
Pros and Cons
  • "The technical support is good."

    What is our primary use case?

    We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

    For how long have I used the solution?

    I have been using Microsoft Endpoint Configuration Manager for approximately 

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Microsoft Endpoint Configuration Manager is scalable.

    I have used this solution in a couple of banks I have worked in.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The installation was not too difficult.

    What about the implementation team?

    We use consultants to do the implementation and they were trained by Microsoft.

    What's my experience with pricing, setup cost, and licensing?

    For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft Endpoint Configuration Manager a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1566693 - PeerSpot reviewer
    Market Data and Solace Specialist at a financial services firm with 10,001+ employees
    Real User
    Scalable, but needs more automation
    Pros and Cons
    • "SCCM is a stable solution."
    • "I would like to see more automation."

    What is our primary use case?

    SCCM is used to manage both users, and your devices. It's an administration tool used for endpoint protection.

    What needs improvement?

    I would like to see more automation.

    For how long have I used the solution?

    I have been using SCCM for three years.

    We are using the 2019 version.

    What do I think about the stability of the solution?

    SCCM is a stable solution.

    What do I think about the scalability of the solution?

    I have not scaled with this solution. I use it for a specific reason.

    How are customer service and technical support?

    I have never contacted Microsoft technical support. I use our internal support.

    How was the initial setup?

    I was not involved in the installation of this solution.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate SCCM a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1619235 - PeerSpot reviewer
    Lead System Administrator at a educational organization with 1,001-5,000 employees
    Real User
    Not user-friendly, the reporting needs improvement, and it can't be managed by one person, but it's stable
    Pros and Cons
    • "It's a stable product."
    • "SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

    What is our primary use case?

    We use this solution for image and software deployment.

    What needs improvement?

    It wasn't very user-friendly.

    The reporting is not very good.

    It was hard to effectively manage with one person.

    For how long have I used the solution?

    I have been using SCCM for ten years.

    We have version 2012.

    What do I think about the stability of the solution?

    It's a stable product. In terms of our experience with any bugs, glitches, or crashes there were not more than what is normal for Microsoft.

    What do I think about the scalability of the solution?

    SCCM does not scale well, which is one of the reasons we are not going to continue to use it.

    We have six people in our organization who are using it.

    How are customer service and technical support?

    I have not had any contact with technical support.

    Which solution did I use previously and why did I switch?

    Previously, I did not use another solution. SCCM was the only one that we used while I was there.

    How was the initial setup?

    The initial setup is complex.

    You need more than one person to manage the environment.

    Which other solutions did I evaluate?

    We are currently evaluating some EDR alternatives.

    What other advice do I have?

    I would not recommend using this solution. I didn't really like anything about it. In general, I am not a fan of Microsoft.

    I would rate SCCM a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Information Security Officer with 11-50 employees
    Real User
    Has good collaboration with Patch My PC which allows us to do patchwork
    Pros and Cons
    • "We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
    • "In spite of us being a premier customer we find the support unsatisfactory."

    What is most valuable?

    The product is quite good. We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patchwork.

    What needs improvement?

    While the solution is quite good, it can be difficult to understand the logic of this product when it comes to software inventory.

    Upon examination of the on-premise and Azure environments, I feel that SCCM could be more flexible.

    While the issue of documentation is not exclusive to SCCM, it can be improved. When it comes to Microsoft Office suite, it is not always clear to where the articles have been moved and the use of a built-in searching giant to find their whereabouts is not always a possibility. When the article is moved to a new location, it can make it challenging to find what I deem to be useful or interesting. 

    For how long have I used the solution?

    I believe we started using SCCM in 2003.

    How are customer service and technical support?

    Microsoft technical support used to be better. In spite of us being a premier customer, we find the support unsatisfactory. The qualifications are not at issue, but the excessive time it takes for them to react, investigate and provide us with answers is.

    When it comes to technical support, it is a crapshoot. I know how Microsoft works from the inside, as we used to work for the company. There are times when we will speak with a person who is really qualified and interested in helping and the case can be closed in the course of a single remote session or call.

    At other times the ticket is apparently not rotated to the right person. In such cases, we will encounter someone who is merely being polite, towards the end of keeping the customer engaged but without the ability to help. 

    What's my experience with pricing, setup cost, and licensing?

    Pricing is not in my work description and is left up to management and my colleagues. 

    What other advice do I have?

    Since I cannot think of anything in need of improvement concerning SCCM, I would rate it as a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Specialist (US IT Recruiter) at MOURI Tech
    Real User
    Top 5Leaderboard
    A systems management software good detailed descriptions, but dependency relationships could be better
    Pros and Cons
    • "It uses detailed descriptions of the workstations, and that is good for me."
    • "I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

    What is our primary use case?

    We use SCCM to access user data.

    How has it helped my organization?

    Basically, my requirement was to get the data from wherever it was available within the organization. SCCM helped identify how many computers we had, what software was loaded on it, what different types of data were available, and so on. It helped us a lot when it came to extracting the data.

    What is most valuable?

    It uses detailed descriptions of the workstations, and that is good for me.

    What needs improvement?

    I think SCCM can improve whatever details they shared with the integration partner. There was a lot of junk software and data. There should be flexibility to allow us to extract the data we require. In other words, the flexibility of accepting the specific data that we are looking for.

    I want the system to provide some dependency relations. For example, you have a laptop, and you start working on it. If I can be informed that you're using the laptop at work, other machines that are dependent on this laptop will be able to provide that dependency relationship. I would like to see the relationship between different machines.

    For a small-scale industry, the storage capacity is good. However, the performance and storage capacity could be better.

    For how long have I used the solution?

    I have been using SCCM for a while as part of an integration project.

    What do I think about the scalability of the solution?

    We are running almost 5,000 machines, and it was working fine from a performance perspective. 

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    The initial setup was straightforward and took us about a week to deploy this solution. The strategy was simple. We just had to do it in the same plugin, and we actually did learn on the job each day.

    What about the implementation team?

    We used an integrator, and we still use them regularly or even daily. We might use them for other integrations as well.

    What other advice do I have?

    I would tell potential users that SCCM is a good solution if their focus is on the number of computers and laptops they have in the company.

    I used it for the first time, and it was good. But users should know what kind of databases they are using and if the integration has sufficient rights to access that data.

    On a scale from one to ten, I would give SCCM a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.