The primary goal is to assist the customer, and in some cases, it may be necessary to recommend Meraki when they have limited assistance or staff available to manage the infrastructure effectively.
Consultant at a tech services company with 51-200 employees
A cloud-managed simplicity with strong security features, and user-friendly support
Pros and Cons
- "It offers a compelling solution due to its cloud management capabilities and strong security features."
- "It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market."
What is our primary use case?
What is most valuable?
It offers a compelling solution due to its cloud management capabilities and strong security features. In specific sectors like healthcare and hospitality, reliability is paramount, and customers demand reputable brands with a long track record in security and support.
What needs improvement?
One key challenge often encountered is the perception that strategic products like Cisco and Meraki tend to be more expensive than alternatives like Aruba. It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market.
For how long have I used the solution?
We have been working with it for ten years.
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Meraki MS Switches
August 2025

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How are customer service and support?
The support provided is truly impressive. They are offering excellent assistance and a product lineup that stands up to the big brand names.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial installation was easy, and the support team was readily available.
What other advice do I have?
The suitability of Meraki switches depends on the specific needs of customers, especially in industries like hospitality and healthcare where multiple units are involved. It requires a bit more effort to familiarize customers with its offerings. Overall, I would rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner


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Updated: August 2025
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