LogMeIn Pro Reviews

I'd say, the reliability and ease of use are the most valuable features. You can get going in no time.

There is nothing like seeing the problem, when the customer reports a problem. Nothing like seeing that problem in action. When you are on the other end, when you are the customer, when you are trying to talk to, let's say, Dell, or anybody else, then you take LogMeIn, to enable them to look at my computer, and then they know exactly what is going on; then the problem is resolved very quickly.

So, this has probably saved, I would say, you can even count it up for a big company, years worth of time, cumulatively speaking, when you take multiple employees into account. Otherwise, problem solving is very, very difficult.

When using LogMeIn, you need a separate chat window. Also, you cannot talk when the other party is able to see your laptop, or vice versa. When you're really trying to communicate, you're better off actually typing, "Hey, don't do that." "Go here." Something like that. Having a nice chat window would be ideal.

I have had no problems with the LogMeIn stability, and in terms of usage, I've used it numerous times, but have had no problems.

The way I think it works, you can deploy it across an organisation, so from that standpoint, I have not had a problem. Some companies use GoToMeeting. My current company uses GoToMeeting as an alternative. LogMeIn came later. Both are pretty highly scalable solutions.

I have no experience with technical support.

I've been using these things for many years, so previously, I've been using GoToMeeting, which has a different purpose.

There is one other product that they made it ultratrivial: You just get a URL, and you just type it and go.

The setup was very, very easy. So, from that standpoint, it's very simple; just some client downloads on your laptop, and within minutes, you're in business.

Even though there are competing products, I would not hesitate to go with LogMeIn.

The benefits I looked for are:

• Number one, the product works reliably, as promised.
• Number two, the simplicity aspect of the product.
• Number three, if there are any self-service videos. If there is a problem you don't quite understand, look at a training video. So you're not sitting and reading, or trying to call somebody.

There are several alternative setups available, which are probably cheaper. I would ask any potential customer to check more and more; to evaluate it carefully, for multiple features administered, and then make sure that it works every time. Because, as this is a frequently used product, you don't want headaches with it. It is not like something else, numerous people are using it, and numerous people are using it frequently. So, you don't not want trouble with this kind of product. Otherwise, too many people will be calling you.

It's one means for the IT team to address issues that our staff might have. That's our primary thing; getting to them. Some of them are on the road all the time, so it's an easy way for us to get to them, and figure out what's going on.

The management part probably needs improving. It can get a little cluttered. That's probably the biggest area for improvement, at least from my perspective. When I go in there sometimes, it's a little difficult to figure out where it is. Maybe it's because I don't personally use it all the time. I think that's one area I think it can really improve on.

We've been using this product for about four or five years now.

For the most part, it is stable. We haven't had any major issues, or noticeable issues. I'm sure it happens on and off, but it's nothing that I can complain about.

It is scalable. It is. We have about 200 employees. As part of our deployment, when we provision a system for somebody, it goes in as a default; definitely. As we need it, obviously it's a way to get to them.

We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware of any instance where we have had to get in touch with them. My guys basically take care of it, so I don't know. I haven't heard of any issues in terms of having to contact support.

The setup is very straightforward. We have been doing it for a while, so now it's second nature.

I think it can bring a lot of value. I'm sure there are other products out there worth looking into. In our experience, we haven't had any issues. It's been stable. We're able to get to it, and it helps us run our business and service our employees better. I would definitely recommend it.

Remote access into computers and the ability to save the passwords to make remote access easier and faster.

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

The UI could be a little bit more robust.

One year.

No problems.

The customer support was great. Any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.

I would rate the level of service as excellent. Response and resolution was handled professionally.

The initial setup was straightforward. Easy to follow and the instructions were clear and detailed.

Using this product has helped me keep track of prior users of the computers. We have remote users in different states and made working with them easy as I can manually take over the computer and resolve the issue.

The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer.

We previously used a VNC client, which was not secure. It was buggy and did not provide automatic reconnection. LogMeIn allows us to work more securely with remote clients.

I would like the ability to “Remote” into a machine without the Calling Card being activated.

We have used LogMeIn for 2 years.

With our recent Windows 10 rollout, there was a rough patch, but that has been corrected.

We have not encountered any issues with scalability.

I rate technical support a 10.

We used previous solutions for the reasons mentioned.

Initial installation and setup was very simple. The backend interface is very user friendly and the support techs were very helpful when needed.

Do not dive straight in to a full-scale user license unless you constantly have users logged in.

Document and train. It is a very easy tool to use, but proper training needs to be implemented.