We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports. With iServer 365, they have said that those things were resolved but to fully test it because we only migrated it in late December.

I can't tell you all the defects that we have found within iServer 365, but a major issue was that we won't go to fully customize it without the intervention of the team to do any kind of customization or dashboards. That was our major problem with the old system.

If you're coming from the 2019 on-premise version, the report packs are grouped in the same manner as in the old 365. If they review one pack, the on premise pack, and there are five dashboards in a pack, that same pack would now only have four, or three dashboards in some cases. 

The other two that you're missing are now within other dashboard packs that you have to find or you have make switches to find. In that case, I would like them to make it easier to find old dashboards that you would've had configured in the previous system, so at least you can start back from where you last left off, or from a familiar area.

We had five dashboards in one particular application portfolio pack, and when we re-installed the new application portfolio pack, we were missing two, only to find out that those two were now part of a different pack, which we did not have a license for because there is a limited amount of packs available to use. We weren't aware of those types of inconsistencies.

I'd like the solution to run more quickly than it does. 

I haven't used this solution long enough to know what areas could be improved.

I do not find it friendly to use.

iServer needs to be more business-focused.

It needs to be more conceptual.

Requirements management needs to be improved.