The fact that you are able to structure and keep track of the complete test process has been the main goal.
Practice Manager Testing at Ordina Belgium
It tracks the entire test process, but while integration with Atlassian JIRA was foreseen and configured, new builds of it caused the integration add-in to become non-working.
What is most valuable?
How has it helped my organization?
Test approach can be set up with the use of multiple test teams who (thanks to SpiraTest) are able to work in collaboration with each other (follow-up of testing, division of tasks and effort, high level of traceability).
What needs improvement?
- Not much room for tweaking of menus.
- It's not open for use of add-ins/automation, or at least instability the moment a version differs.
- Slow response of server, possibly because of the cloud performance.
For how long have I used the solution?
I've used it for two years.
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What was my experience with deployment of the solution?
The integration with Atlassian JIRA was forseen and configured, but the moment a new build of SpiraTest arrived, the add-in used for this integration became non-working, so there's no more integration with JIRA.
How are customer service and support?
It's decent, but I'm not ecstatic about it.
How was the initial setup?
It was very straighforward, because of the web-based implementation, so there's no need for a lot of hardware installation/configuration.
What about the implementation team?
We used an in-house configuration manager. You should always evaluate the compatibility with your existing environment/tools.
What was our ROI?
Before there was nothing, so implementing this was a big step towards a structured test process, so it's priceless.
What's my experience with pricing, setup cost, and licensing?
Considering the cost and complexity of a test management tool like HP Quality Center, SpiraTest provided an acceptable alternative solution, but there are also more alternatives available at this moment.
Don’t be afraid to pay for component you urgently need, but also: don’t hesitate to refuse to pay for aspects you consider to be obsolete).
Which other solutions did I evaluate?
What other advice do I have?
SpiraTest is a damn fine test management tool, but it seems that they run the risk of missing the ‘innovation train’ if Inflectra doesn’t act fast…
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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I agree with the opinion the Version 5.0 can be the answer for all the innovations that we as users wait