PeerSpot user
Software QA Engineer at a tech company with 51-200 employees
Vendor
Look and feel should be improved. It makes projects more organized.

What is most valuable?

  1. Indent/outdent functionality, because it makes it easier to relocate the test cases under any folder (all-in-one) at the same time.
  2. Copy/paste of multiples test cases at the same time wherever you want. It helps me to save time.
  3. Copy/clone a test case based on an existent one. It helps me to save time.
  4. Export test cases from a project to another one. It helps me to save time.
  5. Sign-in only from only one browser, which is good security stuff.

How has it helped my organization?

It makes projects more organized and more likely to receive the proper reports.

What needs improvement?

In general, the look and feel and performance issues:

  1. When a test case is edited, the fields to edit content are smaller. Would be nice to have options to expand them in the same view instead of opening each field in a new window. That is very incovenient.
  2. When multiple test steps are edited, some edition field(s) get locked and all changes are not saved anymore, which causes loss of time when the test case has many steps.
  3. Lack of quick response causes loss of time when test case details are edited and during test case execution.
  4. Sometimes the test cases screen disappears and automatically goes back to the "Test Set" page, which causes loss of time.
  5. Make the test cases editable during the cases execution in order to save time.
  6. Only works fine in Firefox but not in other browsers.
  7. The look and feel is old style, please make it more friendly and prettier.

For how long have I used the solution?

For two years.

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What do I think about the stability of the solution?

Yes, I did, very often with its performance.

What do I think about the scalability of the solution?

Yes, I did, very often with its performance during test cases updating and execution at the same time.

How are customer service and support?

To be honest, I didn't ask for help from them yet.

Which solution did I use previously and why did I switch?

Yes, I did. Zephyr for JIRA and TestLink, but I must use SpiraTest. The organization that I work for has used this tool for many years.

How was the initial setup?

It was a bit hard.

Folders, test cases, and test sets creation from the "Insert" menu located at the top left corner are very hard to understand, at least the first few days.

What's my experience with pricing, setup cost, and licensing?

Pricing and licenses of Inflectra are lower than others, but the business companies look for more than lower prices.

I would advise checking performance and usability first.

Which other solutions did I evaluate?

I didn't have the chance. I think the company that I work for did it.

What other advice do I have?

I would advise checking performance and usability first.

I have used it for two years. I have experienced a lot with the lack of quick response, and the look and feel should be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

yea

it_user720519 - PeerSpot reviewer
Sr. QA Engineer at a tech vendor with 201-500 employees
Vendor
Customizable Reporting Creates Reports That Make Sense To Shareholders, Testers, And Developers

What is most valuable?

The most important area in SpiraTest is the customizable reports; being able to create test reports that make sense to shareholders, testers, and developers. The ability to lay out detailed test reports made life simpler, as a test manager.

How has it helped my organization?

Thanks to SpiraTest, we were able to not only set up detailed and consistent tests, but the scheduling and assigning of tests to test team members gave us a leg up in staying on top of our current projects and gave us the guidelines for test planning.

What needs improvement?

Customizing test reports seems to be something one must have (or gain) expertise in.

For how long have I used the solution?

I used SpiraTest for almost two years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

At the time I worked with SpiraTest, there was no integration with Gemini (bug tracking and ticketing).

How are customer service and technical support?

Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely and efficient manner. Technical support is very rarely associated with customer happiness, but I was very impressed with Inflectra’s technical support team.

Which solution did I use previously and why did I switch?

SpiraTest was the only solution we used at my company. I did, however, have to provide a proof of concept where I tried various solutions. While there were many options, I found that for what SpiraTest could do and the price, it didn’t seem to be that hard of a decision. Most solutions that did what SpiraTest could do, cost significantly more, while solutions that were of comparable price or lower, didn’t have nearly the robustness offered by SpiraTest.

How was the initial setup?

As someone with a fair tech background, I found the initial setup very easy. The installation guide hit it right on the head.

What's my experience with pricing, setup cost, and licensing?

Understand what your team needs prior to purchasing. The Inflectra sales team was very helpful in finding out what fit our organization.

Which other solutions did I evaluate?

I evaluated Zephyr, QTP, and a few others I can’t recall at the moment.

What other advice do I have?

Do it!! You won’t be sorry. This is a great product for creating test cases and test suites, with great traceability and reporting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

I agree!

Buyer's Guide
Test Management Tools
April 2024
Find out what your peers are saying about Inflectra, OpenText, IDERA and others in Test Management Tools. Updated: April 2024.
770,141 professionals have used our research since 2012.
it_user326895 - PeerSpot reviewer
Test Manager at a energy/utilities company with 1,001-5,000 employees
Vendor
It's provided us with a multi-project test management tool, but the UI to pre-4 versions need improvements.

What is most valuable?

  • Test Cases
  • Test Incidents
  • Reporting
  • Fast to spin-up a new project and configure to new requirements

How has it helped my organization?

It's provided us with a multi-project test management tool.

What needs improvement?

V4 is available with improvements to the UI.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No – able to bring on new projects rapidly.

How are customer service and technical support?

Customer Service:

It's okay.

Technical Support:

It's okay.

Which solution did I use previously and why did I switch?

Have used HP Quality Center – but this was clunky – too many clicks

How was the initial setup?

There is a learning curve with understanding how to program SpiraTest, but once mastered it's easy.

What about the implementation team?

We did it in-house.

What's my experience with pricing, setup cost, and licensing?

Cost is very minimal – 20 concurrent users for the products lifetime.

What other advice do I have?

It's a good product with an exceptionally low cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user731991 - PeerSpot reviewer
QA Engineering Manager at a marketing services firm with 51-200 employees
Real User
Provides good visibility at a high level looking at where things were, but needs better integration with third party products
Pros and Cons
  • "The features of this product most valuable to me were the test case management and the visual status, by which it was displayed."
  • "Two areas that can stand improvement: integration with third party products and making it more intuitive."

What is most valuable?

The features of this product most valuable to me were the test case management and the visual status, by which it was displayed.

How has it helped my organization?

Senior management cares about where we are. They don’t have time to look at a lot of data. SpiraTest provided good visibility at a high level looking at where things were.

What needs improvement?

Two areas that can stand improvement: integration with third party products and making it more intuitive.

The deciding factor to not use SpiraTest anymore was because it was cumbersome to integrate with TFS. Once it was put into place, we found out at the time, it did not support file attachments. That was huge for us because our developers relied heavily on having visual examples of bugs we found.

The other area which could stand improvement is flexibility in reports where one can actually create custom reports rather than work with canned reports.

For how long have I used the solution?

At my prior job, we used this for 5 years.

What do I think about the stability of the solution?

SpiraTest was incredibly stable. Usually when there were problems, they were internal to our organization, not Inflectra.

How are customer service and technical support?

I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely fashion.

Which solution did I use previously and why did I switch?

No, this was the first test solution used at that organization.

How was the initial setup?

The setup was done prior to me coming to the organization, but it was my understanding that it was not cumbersome at all.

What's my experience with pricing, setup cost, and licensing?

The pricing was excellent. I would recommend the enterprise solution.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Before implementing the product, consult with all the stakeholders who may be using this solution in terms of what is not only important to you, but to them as well. If you plan on using SpiraTest as a bug tracking tool for QA, ensure that it meets your requirements in regards to integration of the tools within your organization. This may rely on what goes on in QA.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Test Lead at a tech services company with 10,001+ employees
Real User
It's improved over time since our initial use in 2012 but the UI, needs a lot of work.

What is most valuable?

Frankly, I cannot find anything at the back of my mind that I can term valuable. It's a solution we have and use. It is as valuable as having any structured test management tool.

How has it helped my organization?

SpiraTest was adopted as a low cost solution in lieu of HP's Quality Center 9.2 or its upgrades. In early 2012, we were frustrated with the product, unable to achieve our objectives, slow response, etc., but over time and further upgrades these have improved.

What needs improvement?

The product needs to have finesse if it has to be adopted wholeheartedly by the entire testing community. Some improvements that remain at the back of my mind are -

  1. Excel plug-in should support user incorporated native excel formatting
  2. Asynchronous JIRA to SpiraTest synchronization
  3. UI could use a lot of work.
  • The folder structure representation takes up lots of screen space
  • Should allow wildcard searches for test cases
  • Should allow wildcard searches for test case names in a test set
  • Universal searches to cover test cases, requirements and release summaries
  • When trying to add a test cases to requirements or vice-versa, there should be a better way other than searching from the entire hierarchy or at least provide a large enough screen to make to easy for user to search.

Which solution did I use previously and why did I switch?

HP's Quality Center made way for SpiraTest as a low cost solution.

What about the implementation team?

The installation was carried out by the client.

What other advice do I have?

It isn't as easy to adopt. Will need some getting used to.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of QA Department at a tech services company with 51-200 employees
Real User
Has the ability to reuse test cases already used across projects so that we don't need to create new ones
Pros and Cons
  • "The ability to reuse test cases already used across projects is the most valuable feature of this solution. We don't need to create new ones."
  • "It should develop integration with JIRA. We have some complexities which caused us not to decide to integrate it with our JIRA, like synchronous data."

What is our primary use case?

We use the on-prem deployment model of this solution. My primary use case of this solution is as a repository and for executing the cases against different software builds that we have. 

What is most valuable?

The ability to reuse test cases already used across projects is the most valuable feature of this solution. We don't need to create new ones. 

What needs improvement?

It should develop integration with JIRA. We have some complexities which caused us not to decide to integrate it with our JIRA, like synchronous data. 

I would like to see a more flexible configuration of the reports in the next release of this solution.

For how long have I used the solution?

I have been using Inflectra SpiraTest for around one year.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

Scalability is good. We can add more and more people. We use it to integrate with Selenium to have automated results. 

We have around fifteen active users. They are mostly testers. 

How are customer service and technical support?

We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with it. 

Which solution did I use previously and why did I switch?

We were previously using TestLink. We switched because it wasn't so user-friendly and we wanted to move to a more modern and user-friendly platform. 

How was the initial setup?

The initial setup was straightforward. The administrator didn't have many questions.

What about the implementation team?

We did the implementation in-house.

What other advice do I have?

You don't need complex integrations with other tools. Compared to its competitors, most of the features are the same but the price is better. 

I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user324483 - PeerSpot reviewer
Quality Assurance Lead, Consultant at a insurance company with 1,001-5,000 employees
Vendor
There are some browser compatibility issues, but it does provides us with a detailed audit trail.

Valuable Features

Defect tracking.

Improvements to My Organization

It has created paper trail, and an audit history with detailed information on where the defect is currently from, what environment it is in, and whether it is being worked on, and if so, who by.

Room for Improvement

Some of the reporting can be limited. The test cases and test sets portion has its limitations and can be cumbersome when changes are needed to test scenarios. Also, the search for test cases can be time consuming and creating test sets from the cases can be hard if there are many Test Cases loaded. It would be nice to have a better search functionality within the Testing area.

Use of Solution

I've used it for about three and a half years.

Stability Issues

Some of the deployments have caused issues with browsers. Also, the loading of screenshots used to work without having to save it to ones desktop. This will now give an error.

Customer Service and Technical Support

6/10 – they do get back to you sometimes with helpful information.

Initial Setup

It was pretty straightforward. The documentation does need to be updated as it seemed it was old screenshots it was displaying at the time.

Implementation Team

This was implemented in–house.

ROI

From what I understand, this is one of the cheapest versions that offered what we needed at the time, but I believe we will be moving onto another product that will interact with our other tools.

Other Advice

This is good for defect tracking. I was not that impressed with the test case creation, but it did give good metrics of number of completion, not completed, on hold or defects.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Test Master at a tech vendor with 1-10 employees
Vendor
Information about what/when/who was done is visible from the test case/set/run menu.

What is most valuable?

I like the way how we can manage our test cases to test sets.

A great benefit is that the information about what/when/who was done is anytime visible from every test case/set/run menu.

How has it helped my organization?

It improved our TC management and helped us with the auditing.

What needs improvement?

  • Manual test case writing
  • Test management and protocol of the results

For how long have I used the solution?

I have used it for three months.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good.

Which solution did I use previously and why did I switch?

SpiraTest had more opportunities for our company and has good pricing.

How was the initial setup?

No initial setup was needed; we used Inflectra's cloud hosting option.

Which other solutions did I evaluate?

  • SmartBear
  • Tricentis
  • Zephyr
  • eggPlant
  • HPE
  • Ranorex
  • Segron
  • Katalon
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user