There are problems with the latest security requirements because many things have changed in recent years, and now the security audits are very strict.

And we need to switch to something else. We need to patch it constantly.

Moreover, it is a very old tool and a little bit difficult to support. Otherwise, they work okay.

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The solution does not have any AI capabilities. The solution must provide advanced AI capabilities in future releases.

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I think the UI should be updated and made more presentable and eye-catching.  Compared to NCE in Huawei, NSN in Nokia, the UiPath and Ubiquiti, it feels very old legacy.

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In the next release, Tivoli NetCool should include new specification standards for network operations.

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In terms of improvement, I would like to see more AIOps, Artificial Intelligent Operations in the next release. IBM develops new features for Power BI or Cognos Analytics, which is good. As of now, we use Cognos Analytics, we are not using Power BI. They have the Insight concept but we don't like that. 

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Currently, Tivoli NetCool is based on a Linux platform, it would be beneficial if they moved it to Windows because not everyone is acquainted with Linux.

The price of the product is too expensive.

Future releases should include more artificial intelligence and automation.

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The installation could be simplified, and technical support could be faster.

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The solution is not user-friendly.

The solution is a bit complex and it would help if it were simplified so that occasional users, such as myself, could manage it better.

As a person who's not well versed in Tivoli, I find handling integrations quite difficult.

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The Netcool family of products features a lot of components for which the integration between them requires a considerable amount of expertise and time. From a customer perspective, it is quite an expensive solution to initially implement and then support.  

The product pricing itself is relatively competitive. It is more the skills that the user company needs to employ that run up the actual cost. In order to be able to implement it and maintain it properly, they need resources in terms of expertise, consultants, or very experienced permanent staff.  

There are many capabilities included in the wider product set but it seems that not much has really been developed or enhanced recently. Something I would like to see, and that should be possible, is allowing an easy way to model business services and show the health of business services. Netcool is already very good at monitoring individual components to look at the performance and availability of components, but it is not very easy to model complex business services that have multiple relationships or dependencies.  

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Web interface isn't on par with the rest of the major BSM suites. Some functions need to be accomplished by each module because they weren't designed as a system, they were integrated from components acquired. New features and upgrades come slowly and are usually delivered very late. View full review »

The solution is too expensive.

The product isn't the easiest to use. There's a lot of complexity and it isn't easy to manage.

The initial setup is not straightforward.

The product needs to provide better documentation to the users.

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Due to its complexity, I had to learn every feature of NetCool so that I could configure it to achieve maximum productivity. Once I got the skills, it was very easy to use.It was a bit expensive to purchase but the benefits outweigh all the cons by far. View full review »