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IBM Resilient Room for Improvement

Md Saiful Hyder - PeerSpot reviewer
AGM, Enterprise Solutions at Omgea Exim Ltd

The product needs a bit more development.

We've had some compatibility issues that need to be resolved. There needs to be a bit more research done into that to figure out why it won't work. For example, my customer had some specific requirements, however, due to a lot of compatibility issues, some devices were not available to upgrade or add to the system. They say they are working on adding it to the solution, however, the compatibility still isn't available, and may not be for a while. They are unclear on the timelines.

We've had issues surrounding the deployment of the product.

The solution needs to try and develop more custom playbooks or documentation to help the customer with the initial setup.

Technical support is not pro-active enough and they take too long to provide solutions to problems.

The solution needs to have a physical deployment as well. It would be ideal if it wasn't just on the cloud.

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Nilesh Burghate - PeerSpot reviewer
Head - Global SOC at a tech services company with 201-500 employees

In terms of the whole analysis aspect, if we can get any additional information and ensure it's contextual information, that would be quite helpful to us.

The initial setup is complex. 

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NJ
Administrator at a university with 1,001-5,000 employees

The integration could be improved so that it is easy to integrate with other solutions.

We need better pricing. It is very expensive to facilitate the students for research purposes for one month.

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Buyer's Guide
Security Incident Response
September 2022
Find out what your peers are saying about IBM, ServiceNow, Palo Alto Networks and others in Security Incident Response. Updated: September 2022.
634,590 professionals have used our research since 2012.
Kamal Abdelrahman - PeerSpot reviewer
Country Manager at Magarah

This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility. 

View full review »
Buyer's Guide
Security Incident Response
September 2022
Find out what your peers are saying about IBM, ServiceNow, Palo Alto Networks and others in Security Incident Response. Updated: September 2022.
634,590 professionals have used our research since 2012.