Executive - Data & IP at a comms service provider with 1,001-5,000 employees
Real User
Very user friendly and easy to configure with a straightforward initial setup
Pros and Cons
  • "The solution is very user friendly."
  • "Fortinet needs to make this solution even more robust. Sometimes when we get a DDoS attack, the cannot withstand it. We can run out of sessions very easily. That said, I suppose if you want more a robust system, then you could purchase higher-end solutions, which are more expensive. Still, I would like to see more protection from even in the low-end version."

What is our primary use case?

We primarily use the solution as a firewall. It's protecting customers from the internet to have access to servers behind the firewall.

We co-locate customers' servers at our company, and we also give them firewall protection. Mostly, people that co-locate a server don't have any firewall so they ask for the service through us.

What is most valuable?

The solution is very user friendly. 

The product is very easy to configure, compared to other firewalls that I've worked with.

What needs improvement?

Fortinet needs to make this solution even more robust. Sometimes when we get a DDoS attack, the cannot withstand it. We can run out of sessions very easily. That said, I suppose if you want more a robust system, then you could purchase higher-end solutions, which are more expensive. Still, I would like to see more protection from even in the low-end version.

The pricing needs to be improved. It's quite pricey.

In terms of the CLI, if they could make it more intuitive, and more user friendly, it would make the solution better. I like to work on CLI instead of through the GUI. If you are used to it then you wouldn't mind the way it works right now. However, for those that don't, there's just a sizeable learning curve.

For how long have I used the solution?

I have been dealing with the solution for three and a half or four years.

Buyer's Guide
Fortinet FortiOS
April 2024
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution doesn't really scale. If you want a bigger box, you need to scrap the box you have and trade up to get the larger capacity. You can't just "add" to it per se on existing solutions you've bought. It's hardware, so it doesn't scale well.

We're not looking to increase our usage right now. COVID-19 really slowed us down in a lot of ways.

How are customer service and support?

We have a local supplier that helps us a lot every time we need to open a ticket. So far we haven't had that many issues. The few ones that we have had, we didn't have any problems with opening up tickets and getting support.

How was the initial setup?

The solution is not complex at all. I'd say it's very easy. There's a learning curve, however, once you're used to the device, it's very easy to set up a firewall. It's fairly straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution is too expensive. If they could push down their prices, that would be great. However, I'm not in charge of purchasing. I wouldn't know about the exact costs.

What other advice do I have?

We're just customers. We don't have a business relationship with Fortigate.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at Cloudjet
Real User
Very stable and scalable with great technical support
Pros and Cons
  • "What I like about this solution, is that it is the only solution that currently offers VPN for clients."
  • "In the future I would like to see more user-friendly dashboards and a drop in the price."

What is our primary use case?

We use Fortinet FortiOS as a perimeter firewall. On top of that, we use another application as a web application firewall.

How has it helped my organization?

Great logging analsys with fortianalyzer

What is most valuable?

FortiVPN I think is the only one vpn that can be shared with customers and employees, however another features is FortiVM that allow us to have onne solution from Onpremise datacenter to cloud datacenters.

What needs improvement?

Docker Container to have a good integration with kubernetes and more throughput as Cisco FP

For how long have I used the solution?

I've been using Fortinet FortiOS for five, six years now.

What do I think about the stability of the solution?

My impression of the stability of the solution is good just one support case opened to fortinet, in next firewall update I will choose again fortinet

What do I think about the scalability of the solution?

We currently have 200 users, and we plan to increase them, so I believe in his scalability while users increase.

How are customer service and technical support?

The technical support is great, good solutions and an excellent proactivity.

Which solution did I use previously and why did I switch?

I used Palo Alto NG Firewalls before but I wasn't impressed by the features it offer and the  price was also too high.

How was the initial setup?

I did the installation myself but I can't remember if the initial setup was easy. I remember the deployment took about five days. It was very long ago, so I can't remember well.

What about the implementation team?

I've implemented it by myself with another colleague, probably in next firewall update I will engage the vendor team.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license fee. It is rather expensive so I would like to perhaps see a drop in price in the future.

Which other solutions did I evaluate?

I didn't evaluate other options because I like the experience I had with Fortinet, so I simply prefer Fortinet.

What other advice do I have?

My advice to other customers would be to have good knowledge about the traffic in their network. In the future, I would like to see more user-friendly dashboards and a drop in the price. My rating for this solution is therefore only eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiOS
April 2024
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
Systems manager at a educational organization with 51-200 employees
Real User
Effective policy management and straightforward implementation
Pros and Cons
  • "I have found the most valuable features to be the policies, cache, and the SD-WAN."
  • "Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services."

What is our primary use case?

I am using Fortinet FortiOS as my main firewall.

What is most valuable?

I have found the most valuable features to be the policies, cache, and the SD-WAN.

What needs improvement?

Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services.

In an upcoming release, they could improve the user interface.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS is scalable.

We have approximately 500 users using this solution in my organization. We might increase usage in the future.

How are customer service and support?

I am only using the resellers' support, not the Fortinet support.

How was the initial setup?

The implementation is simple and the full implementation took approximately three days.

What about the implementation team?

We use integrators for the implementation of the solution.

We have three staff members that handle the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

I am on a two-year contract and I pay annually for Fortinet FortiOS.

What other advice do I have?

My advice to those wanting to implement this solution is to use a good partner that can help set up and troubleshoot the solution.

I rate Fortinet FortiOS an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Manager at a pharma/biotech company with 201-500 employees
Real User
Great application control and good customer support but I would like to see a drop in the price
Pros and Cons
  • "The technical support is very good and the assistance they gave was very good."

    What is our primary use case?

    Our primary use case of this program is for application control and internet commitment.

    What needs improvement?

    I would like to see a drop in the license fees because it is a rather expensive program.

    For how long have I used the solution?

    I have been using Fortinet FortiOS for two years as IT manager at my company.

    What do I think about the stability of the solution?

    In my experience the program is very stable.

    What do I think about the scalability of the solution?

    We currently have around 50 users in our company working on this program. We don't have any plans to increase our usage soon, but I believe the program is scalable. 

    How are customer service and technical support?

    The technical support is very good. The assistance they gave was very good and I learned a lot from them.

    How was the initial setup?

    The initial setup was straightforward and it took us about two to three days to deploy the program.

    What other advice do I have?

    I will definitely recommend this program to others, and I rate it a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Infrastructure at a tech services company with 51-200 employees
    Real User
    Useful UTM features, good interface, and beneficial controls
    Pros and Cons
    • "The interface is good."
    • "There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation."

    What is our primary use case?

    Most of our customers that we implemented Fortinet FortiOS for we support and manage the FortiGate. Most of them use all the UTM features, such as web features, application control, intrusion prevention, and SSL inspection. We do have some customers who do not use these features. They mostly use IPsec, VPN concentrator, but no security features, we only have two specific cases. Most of our clients prefer to use FortiGate because of all the security features.

    What is most valuable?

    The interface is good.

    What needs improvement?

    There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation.

    We have had some cases where the entire hardware is at a lockout. This means the CPU is  100% consumed and requires a reboot because of a malfunction with the graphical user interface dashboard widget. This is something that we saw a few years ago. We haven't had any new experience with this same issue. However, I'm not sure if that's because Fortinet fixed them, or because we have mow avoid using those specific regions.

    For how long have I used the solution?

    I have used Fortinet FortiOS within the last 12 months.

    What do I think about the stability of the solution?

    Fortinet FortiOS is stable.

    What do I think about the scalability of the solution?

    I have found Fortinet FortiOS to be scalable.

    We have approximately 200 users using this solution.

    Which solution did I use previously and why did I switch?

    We have used work with many antivirus solutions, such as Trend Micro, CrowdStrike, and Kaspersky. The antivirus engine could use some improvement when comparing Fortinet with other vendors.

    How was the initial setup?

    I have been doing the installation of Fortinet FortiOS for five years and I am used to doing them. For someone who is new, I do see some difficulties for them to learn how to do it.

    The process could be better.

    What about the implementation team?

    For approximately 200 employees we have at least two engineers and some junior analysts for the day-to-day operation.

    What's my experience with pricing, setup cost, and licensing?

    The Fortinet solutions can be a bit expensive.

    What other advice do I have?

    The most advanced solution Fortinet has is intruder prevention.

    My advice to those wanting to implement Fortinet FortiOS is they should do a site survey, but not exactly the site survey. They need to study and scale the environment for which they want to implement the FortiGate solution. FortiGate solutions aren't exactly cheap, but if they undersize the environment and they purchase or implement FortiGate solutions that are not good enough power-wise for the environment that's being used, it could lead to problems. Although it is a stable solution, it is prone to lockouts if it goes above the recommended use cases. Proper sizing of the environment is very important.

    I rate Fortinet FortiOS an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Gregor Godler - PeerSpot reviewer
    DevOps at Halcom
    Real User
    Top 10
    Great user experience, good GUI, and stable
    Pros and Cons
    • "The user experience is great. The graphical user interface is also good."
    • "There are some issues with the performance. We also had some issues while updating the firmware."

    What is our primary use case?

    We use it for our corporate network's protection.

    What is most valuable?

    The user experience is great. The graphical user interface is also good.

    What needs improvement?

    There are some issues with the performance. We also had some issues while updating the firmware.  

    The download options can be better. While downloading VPN clients, it is a little bit difficult to get different versions. You need to log on and search.

    Their support can be better. 

    For how long have I used the solution?

    I have been using this solution for about three years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    We have had both good and bad experiences with them. Their support could be better.

    How was the initial setup?

    I never set it up from the beginning. I joined in the middle of this project.

    What's my experience with pricing, setup cost, and licensing?

    It is not cheap; it is also not expensive. It is somewhere in the middle.

    Which other solutions did I evaluate?

    They had already decided on Fortinet when I joined the project.

    What other advice do I have?

    I would recommend this solution. I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Principal Cyber Security Architect at a comms service provider with 5,001-10,000 employees
    Reseller
    Technical support offers good regional support and it has good scaling options
    Pros and Cons
    • "It has a lot of scalability abilities which makes it easy to scale."
    • "In terms of what needs improvement, the pricing could be lower. The price is very steep."

    What is our primary use case?

    We use the on-prem deployment model of this solution and on the cloud. Our primary use case of this solution is for bandwidth management and VPN. 

    What needs improvement?

    In terms of what needs improvement, the pricing could be lower. The price is very steep.

    I would like to see in the next release that any client, even small ones from a home office, can run on any access point, not just the one that can be used with Fortinet. It should have an appliance that can be used to support and manage other access points. All the products should be uniform and easy to find. 

    For how long have I used the solution?

    I have been using Fortinet FortiOS for around three years.

    What do I think about the stability of the solution?

    It is quite stable. It is easy for me to integrate interfaces. 

    What do I think about the scalability of the solution?

    It has a lot of scalability abilities which makes it easy to scale. 

    How are customer service and technical support?

    Their technical support is quite good an informative. They also offer regional support which has been good. We are satisfied. 

    How was the initial setup?

    The initial setup was straightforward. 

    What other advice do I have?

    I would rate this solution an eight out of ten. I would recommend it to someone considering it. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Technical Lead at a tech services company with 51-200 employees
    Real User
    As always there is room for improvement in any product, we have always struggled with reporting
    Pros and Cons
    • "We have expanded the wireless access point and switches using Fortinet FortiOS."
    • "The additional features I would like to see included in the next release is better troubleshooting and reporting."

    What is our primary use case?

    Network edge security, single Entry/Exit for multiple branches. and recently have started with SDWAN investigations and labs. 

    How has it helped my organization?

    Having used the FortiOS for a period, the improvement of functions and additions have been both "Great" and "Poor," as one gets used to using a product, menu and layout changes can be a bit confusing at first, however you slowly start to get more familiar over time.

    What is most valuable?

    VPN Services, and FortiView for quick troubleshooting and tracking.

    What needs improvement?

    Reporting, having only recently migrated to 6.04 there will be some time to see what improvements have been made, with some of the menu changes and inclusions through the versions.

    For how long have I used the solution?

    We have been making use of FortiGate for close to ten years and multiple OS Versions.

    What do I think about the stability of the solution?

    in 10 years, we have had little to no issues with the functionality, stability of the product from my standpoint has been very stable, preventative maintenance schedules, and keeping up with the latest information on the product is key.

    How are customer service and technical support?

    We have had no issues to date.

    Which solution did I use previously and why did I switch?

    We have an array of products that are specific to our environments, and the requirements around the service needed for that specific environment, FortiOs ticked the boxes to the best match for our requirement.

    How was the initial setup?

    The initial setup of Fortinet FortiOS was straightforward, with the new inclusion of SDWAN there are some learning still to be done but in general, if the planning is done correctly the intitial setup is a breeze.

    What about the implementation team?

    A combination of both was used.

    What other advice do I have?

    Research and plan, ensure that the product falls in line with your requirement and has room to grow, and don't let a Product dictate your requirements.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
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    Buyer's Guide
    Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.