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Head of Infrastructure Network at innovectives
Real User
Excellent integration with an open API and a very easy to use interface
Pros and Cons
  • "The interface is easy to understand, so when there are threats you get alerts. It's quite intuitive, but if you are ever confused they have instructional videos. For example, if you don't understand a graph there's a link to a video that explains what the graph means. It makes it very user-friendly."
  • "The solution is good, but they have poor marketing in Nigeria. They need to market their product better."

What is our primary use case?

We primarily use the solution for banks, whereby they want to secure their edge network, to filter their web application and block forms, etc. We also are able to integrate AWS using secure channels. It's more robust and they have different modes including nap, flow, and proximity.

What is most valuable?

You can apply patterns to look for. That can be done for applications also. You can ask for a specific feature to become a pattern.  If you were using Office 360 and had 2 ISPs, automatically using SD-WAN will allow you to switch over to the other link based on the criteria you can set yourself. You don't need to go to the device to manually sort and link it, it does it automatically.

Users can go directly to the cloud from the branch instead of routing to the head office and then the cloud. That will reduce the cost of routing, so you just pay for internet service and you have access to the cloud.

The interface is easy to understand, so when there are threats you get alerts. It's quite intuitive, but if you are ever confused they have instructional videos. For example, if you don't understand a graph there's a link to a video that explains what the graph means. It makes it very user-friendly.

What needs improvement?

The solution is good, but they have poor marketing in Nigeria. They need to market their product better.

They need to work on their support. Cisco has the best technical support. In comparison, Fortinet's support takes too long. If you are paying for SLAs, you should also get value from your SLAs.

Right now, everybody is moving to the cloud. The solution has already worked on that aspect, and they are embedding security to the cloud. However, security can be more enhanced and as long as they continue to offer more protection I'll be happy.

For how long have I used the solution?

I've been using the solution for five years.
Buyer's Guide
Fortinet FortiOS
May 2025
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
854,338 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is very scalable. It allows for API integrations so you can actually integrate into other security solutions.

How are customer service and support?

Technical support could be more qualified and offer a quicker turnaround.

How was the initial setup?

The initial setup is very straightforward, especially if that person understands security.

Which other solutions did I evaluate?

We integrate solutions on the client's request. Most times I push on Fortinet, as it's a robust system.

You can integrate your endpoint with Fortinet. You can integrate the cloud on-premises. Because the solution is so robust and offers excellent the features we tend to enjoy using FortiOS. Cisco is similar, however, and we do work with them too.  

What other advice do I have?

We are using the on-premises deployment model.

We are an integrator, so we do integrations using Fortinet, Cisco, Sophos, and Palo Alto.

If you're an SMB or a small enterprise, I would recommend Fortinet.

I would advise users to make sure they are getting value for what they are paying for. I can say that Fortinet is not as expensive as the others, but it also gives good value. The main thing is not about the cost, but the value and Fortinet delivers on that front.

I would rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
System Administrator at Heisterkamp Beheer I B.V.
Real User
All in one product with good unified threat management features
Pros and Cons
  • "The fact that is it has a UTM, a Unified Threat Management feature is the most valuable aspect for us. It's an all in one product. It's like our one-stop-shop to the internet."
  • "The complexity of the VPNs should be improved."

What is most valuable?

The fact that is it has a UTM, a Unified Threat Management feature is the most valuable aspect for us. It's an all in one product. It's like our one-stop-shop to the internet.

What needs improvement?

The complexity of the VPNs should be improved. Certain versions of the operating system don't function with our current Fortinet unit. For instance, we've got a 60D FortiGate at our branch offices and the 60D FortiGate doesn't support the latest version of the 40 OS. Because of this, certain Wi-Fi access points that depend on those operating systems don't function so well. So that has room for improvement. I'd like to see that happen.

For how long have I used the solution?

I've been using the solution for around six or seven years.

What do I think about the stability of the solution?

My impression is the solution is very stable.

What do I think about the scalability of the solution?

I find the solution scalable. With my current employer, we have a high available cluster. You can extend it and also extend it with Wi-fi access points because the controller of the Wi-Fi access points is also in the 40GB range. We've got about 300 personnel in the offices and we've got about 1,000 or more employees in the trucks and they all use it, at different times.

How are customer service and technical support?

Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation organization - those drivers have mobile phones and at one point we implemented a new mobile phone which uses the Wi-Fi network. The new phones couldn't connect with the Wi-Fi access point and Fortinet pretty much came in quickly with a patch for the Wi-Fi access points.

How was the initial setup?

The initial setup was straightforward. It comes with a quick book, a manual, and without any experience from day one, I implemented successfully without any help. It was pretty straightforward.

What about the implementation team?

I implemented the solution myself.

Which other solutions did I evaluate?

Seven years ago I was looking into Palo Alto Firewalls.

What other advice do I have?

It's a good reliable product. I'd rate it as a solid eight out of 10. It has room left for improvement.

We'd chosen the solution because of the price and the support contract, but just a few years later the support contact pricing was all of a sudden pretty steep. They increased it by 20% to 30% from one year to another year, and it's hard to explain why.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Buyer's Guide
Fortinet FortiOS
May 2025
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
854,338 professionals have used our research since 2012.
Hafidz Jaelani - PeerSpot reviewer
IT Network Engineer at a computer software company with 11-50 employees
Real User
Top 20
Has an easy initial setup process, but firmware updates need improvement
Pros and Cons
  • "It efficiently manages large-scale firewall deployments."
  • "The solution's firmware updates have significant bugs and issues."

What is most valuable?

The solution's most valuable feature is its ability to work efficiently with large-scale firewall deployments. Also, it provides custom segmentation for the firewall without adding any additional devices. It helps in reducing the cost of testing purposes.

What needs improvement?

The solution's firmware updates have significant bugs and issues. They affect the network and firewall. This particular area needs improvement. Also, they should include an advanced firewall feature.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the solution's stability as seven.

What do I think about the scalability of the solution?

I rate the solution's scalability a seven. The major bugs in the firmware update affect the scaling capabilities as well.

How was the initial setup?

The solution's initial setup process is easy.

What other advice do I have?

I rate the solution as a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Director at REDCO
Reseller
Easy setup and configuration, with a good interface, responsive support, and extensive configuration options
Pros and Cons
  • "The solution is very easy to configure and has a good interface, plus it offers more configuration options than other vendors."
  • "I would like to see fewer bugs. If you use the box with its basic features, the solution is straightforward and stable, but you can run into bugs when using newer features or in more complex use cases. They included a DNS filter as a new feature, and I had issues that required raising a ticket with customer support."

What is our primary use case?

We use the solution as a firewall, and in conjunction with Fortinet FortiMail.

What is most valuable?

The solution is very easy to configure and has a good interface, plus it offers more configuration options than other vendors.

What needs improvement?

I would like to see fewer bugs. If you use the box with its basic features, the solution is straightforward and stable, but you can run into bugs when using newer features or in more complex use cases. They included a DNS filter as a new feature, and I had issues that required raising a ticket with customer support.

For how long have I used the solution?

I've been using the solution for between 10 and 12 years.

What do I think about the stability of the solution?

The solution is very stable. There are occasional bugs, but support is very quick and helpful in resolving these issues.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

A medium 100 or 200 Series box costs around $3000, and the software cost is around 55% of the hardware cost.

What other advice do I have?

Depending on the situation, performance issues may require changing out the box. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

PeerSpot user
Vijay Bhaskara Maram - PeerSpot reviewer
Network Engineer at Pyramid IT Solutions Pvt Ltd
Reseller
Security solution that is user friendly and offers comprehensive integrations
Pros and Cons
  • "This is a user friendly solution and offers comprehensive integrations."
  • "The reporting for this solution could be improved. It could also be more stable and offer better pricing."

What is most valuable?

This is a user friendly solution and offers comprehensive integrations. 

What needs improvement?

The reporting for this solution could be improved. It could also be more stable and offer better pricing. 

For how long have I used the solution?

I have been using this solution for five years. 

How are customer service and support?

The customer support for this solution is good and user-friendly.

How would you rate customer service and support?

Positive

How was the initial setup?

Installation takes two minutes.

What's my experience with pricing, setup cost, and licensing?

If you are able to afford it, I would recommend Fortinet. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

PeerSpot user
Sales engineer/Technical support engineer at Vietnet
Real User
It has optimized the WAN environment for connecting users to the application
Pros and Cons
  • "Fortinet has optimized the WAN environment for connecting users to the application."
  • "Fortinet's central management needs to be improved. FortiManager's technical tool provider ability should manage all Fortinet security products. Right now, FortiManager only manages the configuration of FortiGate."

What is our primary use case?

Fortinet's SD-WAN connects the user to the application or app server on-prem or the cloud.

How has it helped my organization?

Fortinet has optimized the WAN environment for connecting users to the application.

What needs improvement?

Fortinet's central management needs to be improved. FortiManager's technical tool provider ability should manage all Fortinet security products. Right now, FortiManager only manages the configuration of FortiGate.

For how long have I used the solution?

I've been using Fortinet for about five years.

What do I think about the stability of the solution?

Fortinet's performance is stable.

What do I think about the scalability of the solution?

Fortinet is scalable. We can increase the scalability in the help center. We have 500 to 600 users now, but we plan to grow to 700 or 800 users in the next two years. 

How are customer service and support?

I'm satisfied with Fortinet support.

Which solution did I use previously and why did I switch?

We switched to Fortinet because it's easy to use and deploy. In recent years, Fortinet has worked to combine the SD-WAN and next-gen firewall into one device, improving the ease of use. 

How was the initial setup?

Setting up Fortinet is straightforward. It takes about 10 to 15 minutes to deploy. We have a team of five engineers to deploy, maintain, and manage Fortinet.

What about the implementation team?

We deployed Fortinet ourselves.

What other advice do I have?

I rate FortiOS nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
reviewer1752105 - PeerSpot reviewer
Systems manager at a educational organization with 51-200 employees
Real User
Effective policy management and straightforward implementation
Pros and Cons
  • "I have found the most valuable features to be the policies, cache, and the SD-WAN."
  • "Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services."

What is our primary use case?

I am using Fortinet FortiOS as my main firewall.

What is most valuable?

I have found the most valuable features to be the policies, cache, and the SD-WAN.

What needs improvement?

Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services.

In an upcoming release, they could improve the user interface.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS is scalable.

We have approximately 500 users using this solution in my organization. We might increase usage in the future.

How are customer service and support?

I am only using the resellers' support, not the Fortinet support.

How was the initial setup?

The implementation is simple and the full implementation took approximately three days.

What about the implementation team?

We use integrators for the implementation of the solution.

We have three staff members that handle the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

I am on a two-year contract and I pay annually for Fortinet FortiOS.

What other advice do I have?

My advice to those wanting to implement this solution is to use a good partner that can help set up and troubleshoot the solution.

I rate Fortinet FortiOS an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
IT Infrastructure at 4 Seniors Brasil
Real User
Top 5
Useful UTM features, good interface, and beneficial controls
Pros and Cons
  • "The interface is good."
  • "There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation."

What is our primary use case?

Most of our customers that we implemented Fortinet FortiOS for we support and manage the FortiGate. Most of them use all the UTM features, such as web features, application control, intrusion prevention, and SSL inspection. We do have some customers who do not use these features. They mostly use IPsec, VPN concentrator, but no security features, we only have two specific cases. Most of our clients prefer to use FortiGate because of all the security features.

What is most valuable?

The interface is good.

What needs improvement?

There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation.

We have had some cases where the entire hardware is at a lockout. This means the CPU is  100% consumed and requires a reboot because of a malfunction with the graphical user interface dashboard widget. This is something that we saw a few years ago. We haven't had any new experience with this same issue. However, I'm not sure if that's because Fortinet fixed them, or because we have mow avoid using those specific regions.

For how long have I used the solution?

I have used Fortinet FortiOS within the last 12 months.

What do I think about the stability of the solution?

Fortinet FortiOS is stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS to be scalable.

We have approximately 200 users using this solution.

Which solution did I use previously and why did I switch?

We have used work with many antivirus solutions, such as Trend Micro, CrowdStrike, and Kaspersky. The antivirus engine could use some improvement when comparing Fortinet with other vendors.

How was the initial setup?

I have been doing the installation of Fortinet FortiOS for five years and I am used to doing them. For someone who is new, I do see some difficulties for them to learn how to do it.

The process could be better.

What about the implementation team?

For approximately 200 employees we have at least two engineers and some junior analysts for the day-to-day operation.

What's my experience with pricing, setup cost, and licensing?

The Fortinet solutions can be a bit expensive.

What other advice do I have?

The most advanced solution Fortinet has is intruder prevention.

My advice to those wanting to implement Fortinet FortiOS is they should do a site survey, but not exactly the site survey. They need to study and scale the environment for which they want to implement the FortiGate solution. FortiGate solutions aren't exactly cheap, but if they undersize the environment and they purchase or implement FortiGate solutions that are not good enough power-wise for the environment that's being used, it could lead to problems. Although it is a stable solution, it is prone to lockouts if it goes above the recommended use cases. Proper sizing of the environment is very important.

I rate Fortinet FortiOS an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Buyer's Guide
Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.