The anti-bot protection is very good. They are able to see bots from their system quite well. It has helped our customers to filter real traffic from fake and allows the real traffic to access the application. With the profile provided, you can block many new scans and scripts that are constantly generating traffic to their web service.
Security Professional Services at a comms service provider with 51-200 employees
Stable and easy to set up with good anti-bot protection
Pros and Cons
- "We always use technical support and the team helps us very well. They're able to effectively find and fix issues and they respond very quickly."
- "The web interface could be better."
What is most valuable?
What needs improvement?
When you create an autofile, its profile takes a long time to generate the view in the VIP. That is probably due to the performance of the device, however, when you load a specific profile, the browser takes more than one minute to show the information.
The web interface could be better.
The solution should allow for the creation of custom signatures. Right now, I see that can be a little bit complicated to create new or personal signatures in the VIP.
The way that policies are created should make it easier to maintain the solution.
The product needs to implement some kind of artificial intelligence or machine learning that can start to generate fewer false positive requests. We tend to have a lot of false positives. The policy should be created in such a way as to help lower false positives.
There should be better reporting. Our customers ask us for reports quite often. It would be ideal if the solution itself was able to generate various types of reports for them instead.
For how long have I used the solution?
I've been working with the solution since 2014.
What do I think about the stability of the solution?
This year, we had a couple of issues. We found some bugs in version 15. They are very good, however, at finding the issue and generating a hotfix quickly so that we can apply the hotfix to the device. In the general, I would say that version 15 has been very stable overall.
Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
December 2025
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What do I think about the scalability of the solution?
Whether you can scale easily or not depends on the device and the sizing. For example, if you have an E 2000 or I 4000, you might have a lot of traffic and the device cannot handle it very well. Scalability with the performance was the one issue that affected us this year.
Most of the customers that we have are enterprises. They are banking and insurance customers. They're quite large, which is why we need the scalability that we do.
How are customer service and support?
We always use technical support and the team helps us very well. They're able to effectively find and fix issues and they respond very quickly. We're quite satisfied with their level of service overall.
Which solution did I use previously and why did I switch?
We also work with Palo Alto firewalls. I've worked with Check Point as well.
How was the initial setup?
The initial setup is not too complex. It's pretty straightforward.
It's straightforward to create a new policy or a new postulate or a new deployment. It takes a couple of minutes to create a new deployment and it's rather easy to do so.
What other advice do I have?
We're a reseller for Enterprise companies such as Banking and Retail.
I'd advise that if a customer wants to implement this product, that they find a partner they can have a strong relationship with. The partner needs to be able to effectively implement the product and train your staff on the proper usage. That is, of course, if the client wants to manage it themselves in the long run.
Overall, I would rate the solution eight out of ten. If they could improve their web interface, generate reports, and have all the configuration on a single page on the platform, I'd rank it a bit higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior solution architect at a comms service provider with 51-200 employees
Very dependable and stable in its market category
Pros and Cons
- "iRule feature is useful."
- "Reporting could be improved and configuration made easier."
What is our primary use case?
Our primary use case for this solution is as an alternative for ADT. We work with standard enterprise customers because this product is not affordable for the SME, it's not a cheap solution. We are partners with F5 and I'm a pre-sales and technical executive.
What is most valuable?
The most valuable feature is the iRule.
What needs improvement?
The reporting could be improved and I'd also like to see the UI adjusted to make configuration easier. There are some things in the F5 configuration that are complicated.
For how long have I used the solution?
I've been using this solution for 16 years in total, continuously for the last seven years.
What do I think about the stability of the solution?
I think this solution is very stable.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and technical support?
Compared to other solutions, the technical support is not very user friendly.
Which solution did I use previously and why did I switch?
I previously worked with Fortinet which is a much more reasonably priced solution.
How was the initial setup?
The initial setup is somewhat more complex than you would find in other solutions. Implementation can be completed in a couple of days but in terms of the configuration firewall of the product, for any application it will take a minimum of 15 days and up to a month.
What other advice do I have?
If a company wants a good solution and has the money for it, I would recommend F5.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
December 2025
Learn what your peers think about F5 BIG-IP Local Traffic Manager (LTM). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Network Security Consultant at a consultancy with 51-200 employees
Good load balancing capability and the proxy features give you full control over your traffic
Pros and Cons
- "The most valuable feature is the proxy."
- "If they made it easier for engineers to get F5 training then it would be better."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our clients.
Some of our clients use it as a load balancer. It can also be used as a web application firewall to protect your web-based applications from attacks.
What is most valuable?
The most valuable feature is the proxy. It is set up as a reverse proxy in front of the server. This feature allows me to do anything with the traffic, such as inspecting it. Most other solutions don't provide you with this capability.
This solution allows you to write scripts that can run on F5 devices. These scripts can be used to monitor traffic and look for keywords, and then perform a corresponding action such as blocking or allowing the request, or giving the user an error.
Big IP supports load balancing from network layer four up to layer seven.
What needs improvement?
More training should be available to customers. There is a guide that is available on the internet, but the training is not as good as others, such as Cisco. While F5 does have a big market share, it is not easy to find a well-training F5 engineer. If they made it easier for engineers to get F5 training then it would be better.
For how long have I used the solution?
I have been working with F5 BIG-IP for five years.
What do I think about the stability of the solution?
This product is very stable. I have seen some instability with newly released versions, so I normally wait for a stable release before I upgrade an older one.
How are customer service and technical support?
I have often been in touch with technical support and most of the time they are good. The response time is usually about one hour, although if it is a priority one issue then they will respond within 40 minutes at the maximum.
How was the initial setup?
The initial setup is straightforward. If the analysis is already complete then it should only take five or ten minutes to deploy.
What's my experience with pricing, setup cost, and licensing?
When you purchase the virtual edition or the hardware, it comes with the base license. There are additional costs depending on what modules or what functionality is required.
What other advice do I have?
I consider F5 to be my network within my network because the traffic has to go through it. This includes things like the load balancer.
My advice for anybody who is implementing this solution is to learn and understand the architecture of the device. It will do very well for you if you understand it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Head of IT Infrastructure and Security Operations at a financial services firm with 501-1,000 employees
Very stable and scalable with the application firewall a valuable feature
Pros and Cons
- "Good application firewall."
- "It's a very expensive solution."
What is our primary use case?
We mainly use this solution for application delivery and application security - the product is used on a daily basis. We are partners of F5 and I'm the head of IT infrastructure.
What is most valuable?
The application firewall is a very good feature.
What needs improvement?
The policies management could be improved, that's why I'm doing a comparison of other solutions. This is also a very expensive solution.
I'd like to see external loading included as part of the solution.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The solution is stable overall.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
The technical support is very good.
How was the initial setup?
Deployment time depends on the size of the organization. In some places it takes a week or two; in others it can take three months. There is very little maintenance required but if necessary we do it ourselves. We do upgrades ourselves and maybe rely on technical support once a year.
What's my experience with pricing, setup cost, and licensing?
Everything is included in the license fee but it's a very expensive solution.
What other advice do I have?
I would rate this solution an eight out of 10. If it were less expensive I'd rate it higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Security Engineer at a cloud solution provider with 11-50 employees
High quality and stable; traffic learning feature provides great information
Pros and Cons
- "Traffic Learning is the most valuable feature."
- "This is a very expensive solution."
What is our primary use case?
We use the whole pallet of the Big-IP products starting with the Application Security Management, the web application firewall for the F5. We use it for the protection of files at sites and we also use the load balancer. I also have experience with the airlock and we're now researching the possibility of exchanging our Big-IP system with something else. We're hoping to find a solution that's better for the cloud but which can be a hybrid. We have a partnership with several vendors and I work as an IT security engineer.
What is most valuable?
I've found Traffic Learning to be the most valuable feature in this solution.
What needs improvement?
This solution could be improved by reducing the cost. It's the main reason that we're considering another option for our website even though we're very satisfied with the way the Big-IP works and the way Big-IP protects our environment, but it's very expensive. We are keen to find out if there is a similar system for technology that would suit us and cost less.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
This is a very stable solution. I've been using their products for years and have never had any issues.
What do I think about the scalability of the solution?
This solution scales with ease. You can add equipment, reduce equipment, add configs, it is very flexible.
How are customer service and technical support?
Technical support respond quickly and they are helpful. Their communities are very involved. I would say I'm super satisfied.
How was the initial setup?
Sometimes implementation is simple and sometimes it's complex, it really depends on the situation. If you've done it before, deployment can be accomplished in half an hour, but if it's from scratch it can take anywhere up to two days. For anyone with experience in deploying this kind of equipment, it's usual that something always happens and problems arise. It usually takes one or two engineers to carry out the deployment.
What other advice do I have?
I don't have much advice other than to suggest that people look for high quality solutions to implement. It's really about what the client wants and if they're prepared to take the risk of a less expensive solution they need to realize that it might also mean a product that is less good quality.
I would rate this product a nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Manager - IT Operations at a tech vendor with 10,001+ employees
A stable solution for application delivery control
Pros and Cons
- "The license terms for "non-commercial" will be a challenge for us."
- "The license terms for "non-commercial" will are challenging for us."
What is our primary use case?
Our primary use case is for ADC (Application Delivery Controller) and SSL VPN prospectively worked for the PoC.
How has it helped my organization?
This solution is very good and the product stability is excellent.
It has very good production for SMB protocol.
What is most valuable?
What needs improvement?
The license terms for "non-commercial" are challenging for us.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Presales Manager at a comms service provider with 51-200 employees
Alert notification window notifies of any issues and will then resolve them
Pros and Cons
- "F5 BIG-IP is used with good applications and functions as an application firewall with additional features. We will not use any feature or any service unless there is a business case and there is a need for implementation."
- "There are issues with F5 BIG-IP but they are minor issues not affecting production and services. Sometimes the operations and the facility systems fail. However, there is an alert action from the windows. An ordeal for the manager."
What is our primary use case?
We use F5 BIG-IP with LTM burst, SM burst, and ETM burst. We use it in our cloud service and all our service centers. We even offer F5 BIG-IP to our partners.
How has it helped my organization?
As a firm, we use F5 BIG-IP to provide load balancing over many to increase one of the hardware appliances that carries loads over the throughput they are providing.
Ultimately, the service has not affected our customers. However, there was a failure in one of the nodes that became infected.
F5 BIG-IP did not sense that the virus was there. The security didn't function.
What is most valuable?
F5 BIG-IP is used with good applications and functions as an application firewall with additional features.
I've been building F5 BIG-IP. We will not use any feature or any service unless there is a business case and there is a need for business implementation.
What needs improvement?
The products are great and easy to upgrade from time to time to improve functionality. F5 BIG-IP is working fine. We use it more in production and operations.
There are issues with F5 BIG-IP but they are minor issues, not big ones. This does not affect production and services.
Sometimes the operations and the facility systems fail. However, there is an alert action from the windows.
Related to the groups, when it comes to cost, rates are regulated. When the market is not good, then we will consider doing the increase.
In general, there are more features that could be provided with F5 BIG-IP if it were not so costly.
From application to application to customer respects, you can't always customize software based on customer requirements. If you don't consider that, you can't deliver.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
F5 BIG-IP is very stable.
What do I think about the scalability of the solution?
F5 BIG-IP has good scalability. We have a team managing the product. The team consists of three specialists, but they do not manage that many customers, they manage customers.
How are customer service and technical support?
We're beginning to align well with F5 BIG-IP. I've been in contact with customer service.
I have notifications from the alert window and all of the issues would be resolved.
How was the initial setup?
The initial setup is not straightforward. You can consider F5 BIG-IP as a standard. It is not complex. In the end, the product itself is serving the business and services.
What about the implementation team?
For deployment, we used one engineer only. The main point to consider is the client's position. We have to respect the client's business requirements.
What's my experience with pricing, setup cost, and licensing?
5 BIG-IP is too expensive at the current licensing costs.
Which other solutions did I evaluate?
We did not evaluate other options but chose 5 BIG-IP on basis of merit.
What other advice do I have?
We use F5 BIG-IP a lot in production right now. The product is indispensable to us.
I would rate the product an overall nine out of ten. Most of the benefits of F5 BIG-IP are cyclical because of the licensing costs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a logistics company with 1,001-5,000 employees
Has helped us to intelligently reach all of the client connections across all of the servers fairly quickly but the setup should be easier
Pros and Cons
- "We're able to do load balancing and global load balancing. When you marry those two products together, you can do a lot more. We're able to deliver our applications more securely and faster. It has improved our deliverability where we have more service across the shared data centers. We can intelligently reach all of those client connections across all of the servers and do it fairly quickly. It has helped improve our application delivery and performance."
- "I would like to see improvement in the manageability and easier setup."
What is our primary use case?
F5 has performed marvelously. It certainly holds in value and holds its name.
How has it helped my organization?
We're able to do load balancing and global load balancing. When you marry those two products together, you can do a lot more. We're able to deliver our applications more securely and faster. It has improved our deliverability where we have more service across the shared data centers. We can intelligently reach all of those client connections across all of the servers and do it fairly quickly. It has helped improve our application delivery and performance.
What needs improvement?
I would like to see improvement in the manageability and easier setup.
They need to have features that you can turn on and spin up and not have to buy a license for. I'd want to be able to quickly spin up a feature and start using it and then come back and pay for it later. Citrix has them beat on that.
What do I think about the stability of the solution?
F5s are rock solid. I've seen them deploy in major data centers and they're rock solid.
What do I think about the scalability of the solution?
Scalability is similar to Citrix NetScaler where you can pay as you grow. It doesn't have the feature which you can just turn on. You have to buy into it, then you have to wait for the license, and then you have to wait to have somebody to pay for it. You can't deploy quickly.
How are customer service and technical support?
F5 technical support is good. They have a lot of good people there. Once you get into the area of expertise that you need help with, those people are very good at helping with the problem. Every time I call in, I go right to tech support and they're really good help.
How was the initial setup?
The initial setup can be complex but it's not because of the F5 itself. It's because of your own network. You can get in your own way. What makes it complex is the fact that you have to stand back and figure out the configuration. F5 is there to help you with that and give you some idea on where to place it and what to do. Some of that also falls underneath the realm of managed services or just services in general. They start you with a brand new spiffy product, but you're left with the migration process.
What's my experience with pricing, setup cost, and licensing?
They are expensive.
What other advice do I have?
I would rate this solution a seven out of ten. Not a ten because of the usability and a manageability. I've had to send somebody to F5 University to get trained, whereas with the Citrix NetScaler I don't necessarily have to send them out to training. I was able to pick up NetScaler right away. Whereas, F5, if you have it, you should probably get trained on it because it's a little more esoteric.
Everybody wants the best of a name brand. If F5 was like a Tesla, would you want to buy a Tesla or a Toyota? They're both big name brands, but when you hear Tesla, you know exactly what that is; it's the futuristic top-of-the-line electric car. If you can afford a Tesla, then buy the Tesla but if you can't afford a Tesla, and you want something that's going to get you from point A to point B at a halfway decent price, go with Citrix.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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