Delinea Secret Server Reviews and Pricing

Senior Information Security Engineer at a university with 1,001-5,000 employees

Jan 24, 2017

Has helped us eliminate many of the manual processes that we performed regarding password changing and rotation, as well as the data we stored in Microsoft Excel.

Pros and Cons

"I have been a proud Thycotic Secret Server customer since 2008."

I have been a proud Thycotic Secret Server customer since 2008. Back in those days, my organization used Secret Server as a secure vault to store all of our highly privileged accounts and their passwords. I manage our Secret Server environment, and over the years we have heavily utilized this product across our entire University to harden our security posture and meet compliance requirements. Secret Server has helped us eliminate many of the manual processes that we performed regarding password changing and rotation, as well as the data we stored in Microsoft Excel. We love the fact that the product discovers privileged accounts across our infrastructure so that we can securely store and manage them appropriately, as well as rotate their passwords to meet our password policy requirements. We are a large Active Directory shop and Secret Server integrates with Active Directory very easily. The folder structure that you are able to build within Secret Server to setup permissions for other departments can mirror your internal Activity environment, providing a secure approach to password management. The auditing capabilities that Secret Server offers has allowed me to quickly respond to possible malicious activity, which has saved me countless hours over the course of time. The built-in reports are very useful and can be customized to meet your organization’s reporting needs. The service account discovery and management feature of Secret Server has played a pivotal role in helping us secure other departments’ servers within our infrastructure. Secret Server is easy to set up and use, and I have trained many departments on how to utilize Secret Server to help meet their needs. Thycotic is continually providing upgrades with new features that can be seamlessly utilized immediately within an organization. Their customer support is top notch, along with all of their other employees with whom I have interacted over the years. I highly recommend this company and their product!

Improvements: Our Linux/Unix team was hoping that the new SSH Key Rotation feature in the 10.1 release would be included in our Enterprise licensing, but it's not. Thycotic's newer pricing model allows these features to be purchased a la carte style. Sometimes it gets challenging to justify additional expenditures to upper management, although their pricing is very competitive compared to other PAM solutions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user386394

Security Operations at a tech company with 5,001-10,000 employees

Jan 22, 2017

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Installation and setup is straightforward. Custom reporting and scheduling is available.

Pros and Cons

"In the end, the cost, features, and ease of deployment simply beat the competition."

"Referring to Secret Server v10, we want the ability to add subfolders to the "Personal Folders" container."

What is most valuable?

Ease of installation
Folders
Secret attachments
Custom templates and password policies
Custom reporting and scheduling
Discovery service
Too many great features to list here

How has it helped my organization?

Better adoption of PAM

What needs improvement?

Referring to Secret Server v10, we want the ability to add subfolders to the "\Personal Folders" container. We had to rename it to "\Personal Secrets" to avoid confusion. Otherwise, you can create as many top-level folders and subfolders as you like. A minor annoyance for an otherwise awesome product.

For how long have I used the solution?

I have used it for 2+ years.

What was my experience with deployment of the solution?

No issues during deployment: Get your SQL cluster deployed, check your prerequisites, run the installer. Log in and start configuring. That was really it.

What do I think about the stability of the solution?

We have not encountered any stability issues; been rock solid since production deployment.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. Performance issues with a few hundred users and thousands of secrets has been negligible; running on hardware.

How are customer service and technical support?

Customer Service:

Customer service is excellent. Customer relations and tech support have both been quick to respond and knowledgeable.

Technical Support:

I rate technical support 8/10. There's always room for improvement when it comes to tech support, but compared to other big name companies, Thycotic tech support stands out among the top.

Which solution did I use previously and why did I switch?

We had another product before switching. Secret Server crushed the old solution.

How was the initial setup?

Initial setup was very straightforward compared to the competition.

What about the implementation team?

We implemented it ourselves; it was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Look at their edition/feature comparison chart and decide which version suits you best. Note that clustering requires the Enterprise Plus edition. You're also allowed to install a lab and QA environment with your license which will help with pre-prod testing.

Which other solutions did I evaluate?

Before choosing, we looked at other vendors such as LastPass, 1Password, CyberArk, PasswordManager, PasswordState, BeyondTrust, Quest, CA, etc. In the end, the cost, features, and ease of deployment simply beat the competition.

An enterprise-class PAM system will always have complexities to deal with. However, some competitive products literally require a professional services engineer to come onsite if you want it done properly. Secret Server was comparatively easy to setup and get running on our own.

What other advice do I have?

Thycotic Secret Server is an excellent product; we're very happy with it!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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reviewer2318688

Infrastructure Engineer at a insurance company with 1,001-5,000 employees

Jan 28, 2024

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Works for what we wanted but issues with upgrades

Pros and Cons

"It works for us."

"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."

What is our primary use case?

It works for us, and the administration part, while functional, seems less straightforward, especially during upgrades. That's what I've noticed.

How has it helped my organization?

We use Delinea Secret Server, but not to its full capacity. We are still exploring other products due to company policies. At this stage, we're not actively looking at such products. My main objective was to get some initial information and update my knowledge for future projects.

What needs improvement?

We faced some upgrade issues, especially during the management and administration parts.

I found it less straightforward than on many other platforms, even outside password managers.

For how long have I used the solution?

I have experience with this solution. We have a small footprint of Delinea in my company.

Which solution did I use previously and why did I switch?

I've worked with both Delinea and BeyondTrust. Basically, we're just trying to understand the possibilities and plan for future projects. But it's not serious at this stage due to budget and priorities. However, I might look at them in the future. In the meantime, I am familiar with some password manager solutions.

I've only used some basic password vaults, nothing major.

What other advice do I have?

It works for what it's designed for. So, I would rate it a seven out of ten, because I can't compare it to other programs due to limited experience. However, it's not a bad product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.