Head of Platform Engineering at Ascend Group Co., Ltd.
Real User
Top 5
Good for multi-platform support, easy to use and scale
Pros and Cons
  • "The secret template, password rotation, and recording sessions are the most valuable."
  • "They could improve the container platform and SPO."

How has it helped my organization?

Delinea Secret Server is good for multi-platform support and hybrid cloud environment, it supports a mix of Linux and Windows programs.

What is most valuable?

The secret template, password rotation, and recording sessions are the most valuable.

What needs improvement?

They could improve the container platform and SPO. The cloud database technologies should be improved. The web browser isolation recording could be improved. When you do anything from the web portal, it cannot record properly. You can only record via remote desktop or secure share. But when the admin performs by web access we cannot record the session.

For how long have I used the solution?

I have been using Delinea Secret Server for the past five years.

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Delinea Secret Server
April 2024
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What do I think about the stability of the solution?

I have found that it is reliable. 

What do I think about the scalability of the solution?

It is easy to scale and they support modular.

How are customer service and support?

They are pretty good when it comes to basic support.  If you have questions or concerns beyond the basic support you have a fee-based professional service that takes over.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I used an in-house implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing costs around seventy thousand dollars annually.

What other advice do I have?

I would rate Delinea Secret Server an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security consultant at a financial services firm with 10,001+ employees
Real User
Top 10
Supports a dedicated database and is stable and scalable
Pros and Cons
  • "One valuable feature is that it will support a dedicated database. Delinea provides multiple features, like reporting and remote password changes."
  • "The UI needs improvement because the interface is a little clumsy."

What is most valuable?

One valuable feature is that it will support a dedicated database. Delinea provides multiple features, like reporting and remote password changes.

What needs improvement?

The UI needs improvement because the interface is a little clumsy.

For how long have I used the solution?

I've been using it for almost two years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It is scalable and is better than other solutions. We have 400 users in our company.

How are customer service and support?

We can't say that technical support is good because they respond according to their time zone, and we are not in the same time zone. I would give them a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment was not difficult and took one and a half months.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license as well as a user license and a support license.

What other advice do I have?

I can recommend this solution and will rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Delinea Secret Server
April 2024
Learn what your peers think about Delinea Secret Server. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.
Gantavya Sharma - PeerSpot reviewer
Server Projects and Operations Administrator at GlobalSign
Vendor
Top 10
The solution is good but can be improved by limiting notifications and reducing the number of updates provided
Pros and Cons
  • "The solution is good."
  • "What needs improvement? The product can be improved by reducing the number of updates provided."

What needs improvement?

The product can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

How are customer service and support?

I rate customer service and support as six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was a bit complex. I rate the process as six out of ten.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are expensive for this solution. I rate it five out of ten.

What other advice do I have?

I rate the solution seven out of ten. The solution is good but can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Quality Analyst at a computer software company with 5,001-10,000 employees
Real User
Top 10
Useful secret password management, scalable, and simple implementation
Pros and Cons
  • "The most valuable feature of Delinea Secret Server is secret password management."
  • "Delinea Secret Server can improve by extending the monitoring policies and making the performance better."

What is our primary use case?

We use Delinea Secret Server for password rotations for end-point access.

What is most valuable?

The most valuable feature of Delinea Secret Server is secret password management.

What needs improvement?

Delinea Secret Server can improve by extending the monitoring policies and making the performance better.

For how long have I used the solution?

I have been using Delinea Secret Server for approximately six months.

What do I think about the stability of the solution?

The stability of the Delinea Secret Server is okay, but other solutions are better, such as BeyondTrust.

What do I think about the scalability of the solution?

Delinea Secret Server is scalable.

We have approximately 1,000 end-users using this solution.

How are customer service and support?

I have not contacted the support from Delinea Secret Server.

How was the initial setup?

The initial setup of the Delinea Secret Server is easy. The installation and other processes take approximately three to four hours.

What's my experience with pricing, setup cost, and licensing?

There is an annual license needed to use Delinea Secret Server.

Which other solutions did I evaluate?

My company decided to use this solution because of its privileged access management.

What other advice do I have?

I recommend this solution to others.

I rate Delinea Secret Server a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Principal Solutions Architect at a computer software company with 51-200 employees
Reseller
Helpful technical support with good automation and zero-trust PIN features
Pros and Cons
  • "Technical support is pretty good."
  • "The initial setup and deployment can be cumbersome. It's not an easy process."

What is our primary use case?

One of our clients primarily uses it for automation capabilities. 

What is most valuable?

The zero-trust PIN is a great feature of the solution.

Technical support is pretty good. 

The ability to automate is a good selling feature.

What needs improvement?

The initial setup and deployment can be cumbersome. It's not an easy process. 

For how long have I used the solution?

I've been dealing with the solution for about a year.

How are customer service and technical support?

Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this product, nothing jumps out at me as being a negative experience. We're satisfied with the level of service they provide to us. 

Which solution did I use previously and why did I switch?

I also have experience with CyberArk.

The difference between the two is basically that CyberArk gives you a bit more value for money.

How was the initial setup?

I have found the initial setup to be difficult. It's not exactly simple or straightforward. It's a downside to the solution. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to how much the solution costs a month. I don't deal with the licensing side of things. 

What other advice do I have?

I'm a reseller. 

We tend to deal with the most up-to-date versions of the solution.

When making a decision, it often comes down to Thycotic and CyberArk. What we found is that CyberArk, for the features and the cost, gives you a little bit more value and saves you money in the process. Between CyberArk and Thycotic, Thycotic is somewhat easier to deploy and get up and running. Essentially, with Thycotic, you get the value quicker. 

I'd rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Threat Protection Architect at a consumer goods company with 10,001+ employees
Real User
A good user interface, helpful support, and it is quite scalable
Pros and Cons
  • "What I like best about this product is the interface."
  • "I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems."

What is our primary use case?

We primarily use this product for password cycling.

What is most valuable?

What I like best about this product is the interface.

What needs improvement?

I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems.

I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.

For how long have I used the solution?

I have been working with Thycotic Secret Server for one year.

What do I think about the stability of the solution?

We have experienced no issues in terms of stability.

What do I think about the scalability of the solution?

It is quite scalable. We are not a big company and we had no issues with scalability.

How are customer service and technical support?

Technical support helps us regularly. We have not had any big issues, so overall, no problems.

Which solution did I use previously and why did I switch?

We did not use another solution before this one. It was the first of this type.

How was the initial setup?

I would say that the initial setup is complex because it most requires modifying the company, and it took two years to deploy. The issue in this case is not the product. Rather, it is more the company.

What's my experience with pricing, setup cost, and licensing?

The pricing is standard in this business and we have no complaints about it.

What other advice do I have?

This is a product that I recommend. My advice for anybody who is implementing it is to have full management support and to do good internal marketing so that the solution is accepted by everyone.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Engineer at a insurance company with 1,001-5,000 employees
Real User
Works for what we wanted but issues with upgrades
Pros and Cons
  • "It works for us."
  • "We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."

What is our primary use case?

It works for us, and the administration part, while functional, seems less straightforward, especially during upgrades. That's what I've noticed.  

How has it helped my organization?

We use Delinea Secret Server, but not to its full capacity. We are still exploring other products due to company policies. At this stage, we're not actively looking at such products. My main objective was to get some initial information and update my knowledge for future projects. 

What needs improvement?

We faced some upgrade issues, especially during the management and administration parts. 

I found it less straightforward than on many other platforms, even outside password managers.  

For how long have I used the solution?

I have experience with this solution. We have a small footprint of Delinea in my company.

Which solution did I use previously and why did I switch?

I've worked with both Delinea and BeyondTrust. Basically, we're just trying to understand the possibilities and plan for future projects. But it's not serious at this stage due to budget and priorities. However, I might look at them in the future. In the meantime, I am familiar with some password manager solutions.

I've only used some basic password vaults, nothing major.

What other advice do I have?

It works for what it's designed for. So, I would rate it a seven out of ten, because I can't compare it to other programs due to limited experience. However, it's not a bad product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Manager at a consultancy with 1,001-5,000 employees
Real User
Enables us to search for service accounts across the network
Pros and Cons
  • "The most valuable feature of this solution is the random changing of passwords."
  • "We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."

What is our primary use case?

It's a password vault.

How has it helped my organization?

We use it to search for service accounts across the network. It has significantly helped with staff productivity because it's a less manual process now.

Our security program is about two years old so we're relatively immature, but this was a tremendous step towards being able to securely store passwords.

What is most valuable?

The most valuable feature of this solution is the random changing of passwords.

What needs improvement?

We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous.

What do I think about the stability of the solution?

The stability is pretty good, we like it.

What do I think about the scalability of the solution?

The scalability is pretty good.

How are customer service and technical support?

We haven't used technical support.

Which solution did I use previously and why did I switch?

We didn't use anything previously, we just knew we needed a vault. We went with Thycotic based on ease of use and we thought their feature set was a little more robust.

How was the initial setup?

I don't remember the initial setup being very complex.

What about the implementation team?

We used a consultant for the deployment, Alcom. Our experience with them was positive.

What's my experience with pricing, setup cost, and licensing?

It isn't terribly expensive.

Which other solutions did I evaluate?

CyberArk was on our shortlist.

What other advice do I have?

Just get it. It works well.

I would rate this solution at nine out of ten. It does everything we knew it would, but it would be nice if they added some additional features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.