ConnectWise ScreenConnect Reviews

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.

I am able to support our remote users. This has been a great help.

Mobile interface.

I've used this solution for four months.

No.

No.

N/A.

Yes, I used TeamViewer and I found theirs to be a little less friendly and more expensive.

Good price and works well.

Yes, TeamViewer, and a couple of others; Splashtop, LogMeIn, etc.

Remote access on all devices.

Better than TeamViewer and useful for fixing problems remotely.

They could provide a toolbox for the plan I'm on.

I've used it for a few months.

No.

No.

Haven't needed it.

TeamViewer, which was too expensive for the features.

Yes, straightforward, because I just clicked on what I wanted and all options were easy to setup.

I haven't advised others yet, but have found it great for my uses.

TeamViewer, LogMeIn.

Go get it. It's great!

• Ease of deployment
• It runs as a service
• If I log out of a user profile, ScreenConnect continues to run. Some remote access programs will close or disconnect when the user logs out or reboots. ScreenConnect will maintain the connection if the user logs out, which comes in handy for user switching.
• Automatically reconnects if the client is rebooted
• Has the Meeting option: This allows tech support to share their desktop with a client. This is invaluable when I am working with another support resource who needs to see my screen.
• Ability to control user input

ScreenConnect is our backup solution for remote access. For clients who do not have our MSP agent installed on their workstations, ScreenConnect allows easy connectivity.

We have recently updated our ScreenConnect server to the latest version. This significantly reduced client frustration.

The previous version of ScreenConnect was so old that it was blocked by Windows Defender, SmartScreen, and most anti-virus applications.

The newer version does not have this issue. The onscreen prompts that the user sees when installing the client are much easier to understand.

There are basically only two clicks required to initiate a remote session:

1. Elect the session you wish to join
2. Launch the executable that is downloaded

I have used ScreenConnect for six months.

We have not had any stability issues.

We have not had any scalability issues.

I have not had the need to contact support.

We have a bundled MSP product using Desktop Central as our primary agent since we require reporting.

I was not involved in the setup.

The products works well for what they are designed to do. However, if you are an MSP, you may need other software for reporting.

The ability to directly control a computer without having to worry about remote login on the destination computer.

The file transfer function could be a little more robust for multi-file transfers.

I have been using ScreenConnect for about three months now.

I've had no issues whatsoever, the application is very easy to deploy and very responsive.

The services scales very easily and adding additional seats is, thankfully, very simple.

I would give them 10/10 as they have been quick to respond to any inquiries I have had.

The installs are simplistic and quick. Just download the client and install with minimal prompts.

The fee for the number of seats is very fair and actually cheaper than some of their competitors.

I tried GoToMyPC and TeamViewer.

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

I've had zero connectivity issues - it always connects reliably and quickly.

The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen. It takes a while to load the screen image in high quality, and this slows down the process of logging in (basically until it loads I can't proceed to the password screen and type it in). I usually switch it over to medium quality and that takes care of it. It would be handy if I could set a default quality, or if there is a way to black out that screen like the desktop background does.

I've been using ScreenConnect remote access for a few months now.

The CPU use on both systems has been the lowest I've seen - on par with Windows Remote Desktop and TeamViewer.

Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any help since then but I feel like I can get help quickly and easily if I ever need it again.

I previously used TeamViewer and Chrome Remote Desktop. ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer. I don't think I would have stopped using TeamView if it was the same price as ScreenConnect.

The other solutions that I've tried are Chrome Remote Desktop, Windows Remote Desktop, TeamViewer, and SplashTop. I've also had my electronic health record vendor remote into my systems using LogMeIn Rescue. Chrome Remote Desktop, SplashTop, and LogMein all use and excessive amount of CPU in my opinion (usually around 30% or so on a core i5 processor - which means one core is maxed out plus some). TeamViewer, Window RD, and ScreenConnect on the other hand usually use less than 5% and seem to have even better performance.

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what is happening.

The best feature so far is the ability for it to reconnect even after a computer restarts or the way it changes networks, although there is usually a 30-second to one-minute time lapse between this.

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the web console and adding notes to the session (sessions can be kept up for as long as you want).

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it.

However, the main issue I have seen with it is that, if they are having issues with their web browsers or network, there is really no way to connect with it.

I have used this solution for around six months to a year.

So far, the only stability issues that were found have been due to the bandwith issues on the other end. There have been a few instances where the screen will not display unless we blank out the user's screen but that may have just been due to a bad connection.

There were no scaling issues. However, when using the tool and connecting to multiple monitor setups, you usually need to adjust the connect screen to compensate, as it keeps their native resolution.

I would give the technical support a 8/10. It has some great functions but coming from my past experience of using DameWare and LogMeIn Rescue, it falls slightly short. However, considering the vast difference in the tools and how they are setup, this is a great, quick and easy remote tool that does not need infrastructure support.

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the phone.

It was very easy to set up and also we were able to figure it out without even having any prior training or instructions. This tool is, literally, open and start working, with almost no learning curve.

Previously, in my current company, we were using Microsoft Lync and WebEx for our remote sessions. This was thrown in the mix and turned out to be very useful for us. Our company does support multiple remote users; however, it is not a primary focus and for the most part, remote desktop administration is not needed.

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.

The following features of this product are the most valuable to me:

• Persistent access
• Remote access
• Ease of end-user installation session

We use it for help desk and server monitoring.

I would like to see a full-blown fat client/desktop application. LogMeIn has a desktop client which makes it much more convenient to access my computer list and create ad-hoc sessions rather than navigate to a web page and login.

I would like to see more user-friendly configuration. Setting up permissions are possible but not easy to do. Setting up permissions and groups in the portal is NOT simple or intuitive by any stretch. It’s actually convoluted and took me a while to figure out how to accomplish it. It’s done with Roles and you need to assign users to roles, (not roles to users) and then associate the groups with roles. Here is a quick screenshot to illustrate:

I have used this solution for three months.

I did not encounter any issues with stability.

I did not encounter any issues with scalability. The product supports about 30 networks covering about 250 users.

I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now offer phone support. They don’t advertise it but it’s possible to get a human on the phone and get help with this stuff. I did. I also had an issue one day and opened a ticket but it took all day for someone to call me back.

I used them all. LogMeIn Central had good persistent access but ad-hoc wasn’t good.

Initial setup was simple and straightforward. Just had a tough time with permissions and alerts.

This is a premium price but is worth it given the responsiveness of the app.

MSP Anywhere. This one is more responsive and easier for end users to install.

The product works very well and is easy for end users to install. I really like it.

Remote access to client computers from browser.

We are able to remotely manage all client computers from anywhere our support team has access to a device with Internet connectivity.

The ability to autolock Windows desktop on remote computers after a remote session disconnects would be ideal.

3 months

We've had no issues with the stability.

It's been able to scale it for our needs.

Have not needed any support to date so cannot comment.

We continue to use other remote support solutions but ScreenConnect has become our default solution, especially for laptop clients.

It's straightforward and easy to setup. We simply created and installed the Screenconnect remote access client on each client computer to be managed.

Pricing and options were straightforward and cost effective for our needs.

We researched prior to evaluating any remote access solutions and decided that Screenconnect was out first choice. We initiated a trial and have not looked back at any other solutions.

The simplest advice is give it a trial. It’s easy and it works.