ConnectWise ScreenConnect Reviews

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

It allows me not to have to drive to an end-user to fix their computer. If I have internet connectivity I can usually handle it right from my office, so I like that. And so does the employer because they don't have to pay mileage. It has been a game-changer for my workflow.

The product is very easy to use. All the features are valuable.

If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use ScreenConnect on my Chrome device, it has to be on a PC. I know there are other remote services that are capable of utilizing a Chrome device, such as TeamViewer.

No issues with stability.

Scalability is great. I can add users as they are added to our system.

I have never had to call tech support.

It seemed pretty straightforward. Sean, who is a consultant on higher-end stuff, did the setup for me. I watched him do it and it seemed pretty simple.

Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.

Being able to quickly remotely access other computers from anywhere. Supporting our other users is simple and quick to do.

Our company uses specific software, and we have a lot of users who are new to using it. ScreenConnect makes it easy to jump in and troubleshoot or do setup on the end users computer.

The only issues I’ve dealt with are display issues when the end user has a dual monitor setup. I haven't had to address it at all. It was easier to ask the end user to disconnect the second monitor than to call up customer support. I’m sure they’d have a fix I just never got that far.

We've used it for about three months.

We've had no issues with the stability.

It's scaled for our needs.

Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away and have any issues resolved. In the beginning stages I wasn’t sure which license to choose and one of the sales reps was able to explain each option to me and which would fit best for my situation.

We had a previous solution, and found that ScreenConnect was the easiest way to help an end user get to where they needed to be so we could remotely log in.

It's very simple.

Unless you are a one person operation and doing one thing at a time, start with the standard license.

We looked at LogMeIn, GoToMeeting, and a few others that I can't remember.

Just try it out. It’s always easier to get a feel for software when you’re actually using it.

We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support.

The console is okay at best. The recent redesign has made it slower and basically worthless.

Remote support is efficient and easy for our end users to receive support.

Control is the only product which is worthwhile from ConnectWise.

Speed is a major factor in Automate, and the control panel is horribly slow.

No stability issues.

No scalability issues.

Support for Control is good, but support for Automate is a joke.

We did not use a previous solution.

The initial setup is fairly straightforward.

Pricing is fair for Control and the licensing is simple. 

Automate is brutally overpriced and the licensing term is something I would never enter into again. I am counting the days until I can dump the Automate software.

We did not evaluate any other solutions.

If your looking at anything aside from Control, keep looking.

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.

I am able to support our remote users. This has been a great help.

Mobile interface.

I've used this solution for four months.

No.

No.

N/A.

Yes, I used TeamViewer and I found theirs to be a little less friendly and more expensive.

Good price and works well.

Yes, TeamViewer, and a couple of others; Splashtop, LogMeIn, etc.

Remote access on all devices.

Better than TeamViewer and useful for fixing problems remotely.

They could provide a toolbox for the plan I'm on.

I've used it for a few months.

No.

No.

Haven't needed it.

TeamViewer, which was too expensive for the features.

Yes, straightforward, because I just clicked on what I wanted and all options were easy to setup.

I haven't advised others yet, but have found it great for my uses.

TeamViewer, LogMeIn.

Go get it. It's great!