We performed a comparison between ServiceNow Security Operations, Siemplify, and VMware Carbon Black Endpoint based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"My favorite feature is the application vulnerability scanner."
"The solution is available over the cloud and is easy to manage."
"The product has a very simple UI."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"It's stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The most valuable feature of Siemplify is the playbooks that can be created."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"The most valuable feature is that it detects and stops malicious executables."
"I like its protection very much. It protects and allows us to lock the environment pretty tightly. Nothing that is not approved through Carbon Black can run in the environment. There is no default. Everything goes through Carbon Black Protect, and everything has to be first approved. Every software is considered to be guilty before prove innocent."
"The initial setup was fairly easy."
"The product allows us to focus on endpoint and antivirus protection."
"The product's most valuable feature is its ability to be fully integrated with the VMware environment."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"The most valuable feature of the solution stems from the fact that it is one of the best EDR tools in the market."
"The best feature of this solution is that we have a live response, which is really tailored to our needs."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
"Right now, Carbon Black CB Defense doesn't support cloud computing and Kubernetes."
"The device control feature could also be compatible with the user’s profile as well."
"I would like to see improvements made so that we can better see all of the processes."
"A search bar in the investigation page and some AI-related tasks like outgoing alerts, or recent tactics that are being used in the market, must be embedded in the tool so that it's easier to find alerts."
"The endpoint machines need improvement."
"Report generation can be improved."
"The support is poor."
"The tech support communicates, but it's just not with movement."
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